Sad, dirty and some rude employees not everybody! We ordered on the app and order to our table! We did not get our order to our table. they kept saying our number which then I asked I thought they brought this to our table and the guy laughed at me and goes like yeah we don't do that. That's ridiculous and I was like that's the whole point of quarter on the app and putting my table number in cause then you would give it to me because I'm clearly busy I have no problem with maybe their policies they don't bring it to you but clearly it's just somebody who had no respect and did not give a f* if he was there. Who is just a little disappointing because he was around other people and managers and someone somewhat easily could've explained it nicer and or apologize for his demeanor. This place does have a huge fireplace place which they kind of hide so it's kinda nice because if you didn't know, you could easily not find it! read more

They always forget a whole meal or a sauce. Then they give you attitude like it's your fault they can't do their job properly. It's also always dirty inside too. read more

first we could only do 2 mobile orders through the drive thru when we have done up to 4 at other mcdonald's, then we got up to the window and my burger was soaked in grease and they forgot the drink, super slow service and not good food, be more like the english ave location and to add on they forgot any sauce, this location genuinely sucks and u need workers that aren't tired at this time, fast food isn't that hard i work in it too look at the screen and put what should be in there. I'm not even sure how the burger ended up soaked in grease to the point there was a puddle in the bag i have never seen that before at a mcdonald's actually so disgusting read more

Ordered $6 Daily Double meal deal tonight as part of a larger order. Only got the fries, McNuggets and small pop. NO BURGER INCLUDED. Nice job by the team. read more

I've been going to this location for years now and never had a bad experience when going thru drive-thru. The orders were correct and the food was hot. It's a McDonalds and NOT a 5-star Michelin place. TBH I've never dined inside and just been going thru drive-thru from breakfast to lunch to dinner and always a professional and friendly employee greeted me at the windows. read more

Zero stars, no English, the service was bad. I was waiting for my food for over 30 mins and when I asked about it they were being rude about it and having to remake it. read more

Really McDonald's! This fish fillet is LAUGHABLE! You really went all out on your cheese! My sandwich looks EXACTLY like your advertisement. N O T !!!!!! read more

McDonald's - False Advertisement Alert!!!!! What an absolute JOKE! - Burgers Near Me - Apple Valley, Minnesota

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I understand why this location only has 2 stars, I would give them none. Service is terrible!!!! All I wanted was a coffee...I know that this is America, a melting pot of culture, but can you please hire people who are bilingual????? And why don't you have sleeves for HOT DRINKS?!? This is my morning which started out good. Thanks McDonald's! read more

It's a McDonalds at the end of the day but if you're looking for a cool play place for the kids to grab a Happy Meal and burn off some energy this location has a pretty big and neatly themed play area. The building itself is uniquely styled after a retro-looking McDonald's and is quite spacious by itself. The children's play area is separated from the rest of the store and include its own seating area and bathroom so on slow nights it's like you have a whole play gym to yourself. Our kids love coming here in the winter and just running and climbing and burning off all of the cabin fever from being cooped up at home. read more

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I asked multiple times and even showed a photo with the words for the new Dulce leche frappe and got handed a caramel one like it's not that hard... read more

Five stars? Yes, it's a McDonald's. However I go out of my way to go to this McDonald's because my kids like McDonald's and almost every other location I have visited in the south metro has awful service and always messes up our order. I worked in fast food for at least 6 years and it is NOT that hard. This location is routinely very busy and hasn't ever messed up my special orders, i.e. Ketchup only on my burger. They also do a very good job of confirming orders when you are about to pay to make sure that in the merge of the two ordering speakers they have the right customer. The only thing they have ever forgotten was napkins, one time. All of the other McDonald's could benefit from this locations operations. read more

horrible place ! I've worked there before and yea no don't eat there . They treated me like garbage when I worked there & even when you pass by the drive thru and order you can smell the disgusting smell coming from inside . read more

Probably tied for the best McDonald's in the south metro along with the Lakeville location at Cedar and Dodd. The drive through here is always quick and most of the staff friendly. Note: I rate national fast food chains based on their underlying proposition and not under the delusion that I should receive a 5 Star meal for $5. read more

No use in grabbing the table numbers. They are rude and will not deliver it to you then blame you for leaving it on the counter and it being cold.. I asked what the purpose of the numbers was and they had no answer. Go to the Eagan one for better service. read more

From the outside, this place looked amazing. It's one of the old-style exteriors, which I truly enjoyed. And the inside is modern, like any other remodeled McDonald's. The service has been amazing and everyone behind the counter is lovely. So why the one star? They have a 30-minute seating time limit (see attached photo). I've never seen this at any other McDonald's location, not have I seen it at any other restaurant I've been to. And I have never felt more uncomfortable--nor have I ever felt more rushed--at any fast food joint. So much for McDonald's encouraging a relaxing atmosphere... read more

I ordered through Door Dash. 1st delivery was missing the main item in 3 meal. 2nd delivery still missing a sandwich. But fries and drinks came again. I gave up and ate cereal while my family had their dinner. None of this was the dashers fault. The bags are taped shut. The ticket on the outside was correct. But alas we were foiled. read more

Ordered my food at 4:10, still no food in the drive through. I have to get my kids to their activities which is why we get food to go on Monday's and it's been over 13 minutes of waiting and everyone else waiting including those behind me have gotten their food and left. Pretty ridiculous. It took me going inside and standing there to get the correct meals. 21 minutes to get my food. read more

Its mcdonalds. I've been going to this my whole life. It's not an awful location but they do frequently mess up orders. Otherwise the food has always been great and I dont recall having any issues with any of the staff read more

It's McDonald's you know it's not gonna be the best and it's never the worst it's a good place for a quick bite to eat and you always know what you're gonna get and it never disappoints read more

Terrible service. The woman on the mic served the car in front of me and proceeded to tell me the store is closed for the rest of the night when I pulled up.. at a 24/7 location. She was also very short and bratty with me; I just don't recommend getting stuff that you're putting inside your body from people who act like they have 2 brain cells floating around inside their thick skulls. read more

I was in this dining location in Apple Valley, Minnesota last fall and ordered some food to go. I spent about $20 and the gal behind the counter commented that I spent too much money. I thought that was poor judgement on her part as to how much I spend on a take out meal. I haven't set foot in that location since. Doesn't McDonald's need to make sales profit from the food orders or are they in the business of insulting their customers. read more

We went to the drive thru. The lady who handed us our food was very unfriendly. My husband asked for sweet and sour sauce as he likes to put it on his crispy chicken sandwich and sone ketchup. The lady handed him the condiments but told my husband "you could have ordered these from the speaker. My husband said I'm sorry, and the lady just closed her window on him and her facial expression and tone was very annoyed. read more

When I go to McDonald's they have my order right. I just have to wait for my order to go about 20 to 25 minutes. Some of the workers who get off of work or break end up not asking if it's someone else's order and end up taking the customer's order where it takes longer to wait where the order has to be re - done. Some workers have in the back have to be told to work and focus because it takes longer if they are taking to others and not focusing especially if something takes a little longer to make like a cookie tote. read more

One of the better McDonald's in the South Metro area that I have ever been to... I tend to stop in here just to get something to drink or to grab food for the kids on my way home from work. The line tends to move quickly and they know when to pull car forward to the waiting area. It's been many years since I have been inside this particular location as I prefer the drive-through. But I do know that they have a RedBox machine inside. And there is a children's playground inside as well. read more

Friendly staff, including the cleaning crew! Seems like this location is always busy so they always have fresh food or cool to order depending on the need! read more

They used to be good. In past few months and in multiple incidents they forgot to give napkin and ketchup even if they were asked for. Left a bad impression of the management, not the employees. Are you paying them right? read more

Consistently very slow. 15 minutes to get our food seems to be this location's average. You're probably better off taking the drive through and walking back into the restaurant. On the plus side, the orders are usually filled correctly, and the employees are friendly. read more

Wow the depths of low on the late crew customer service. Multiple times I have been at this location between 8-9 PM and when I go to the drive through, I will sit for close to 5 minutes without being acknowledged and them I am told to wait. Really what is your definition of customer service and fast food? Any weekday is like this. Maybe some training, different managers or different franchise owner. McDonald's can definitely not hold this store up as an example of a well-run location. read more

This location has gone downhill in the last couple of years. Crappy service. I was just told that there is a 15 minute wait time. Does McDonalds not want to make any profit? read more

Between over-salting the cold, limp, soggy fries... Forgetting the condiments we ask for... Making us sit and wait (and look like morons) waiting for the drinks we in fact ordered, you just neglected to make... Talking to us with a tone that says "go 'f' yourselves, I have more things to worry about than doing my job"... Or in general giving us the completely wrong order My mistake for thinking "next time will be better" read more

Once again my husband's I came in with coupons. Waited in line at drive thru only to be told we didnt get our coupon. Long line. Told to pull around and drive thru again...this is not the first time! We told them when we ordered we had the coupons! read more

I just got McDonald's a couple thirty minutes ago and this is DISGUSTING they're burgers are always undercooked and it really hard. I don't get how they can sell something to someone if they know they're food is undercooked. Someone can get really sick from eating raw meat and they don't care. Maybe ask to get it well done but even if you don't ask it should still be cooked. read more

McDonald's - Undercooked food - Burgers Near Me - Apple Valley, Minnesota

I've had worse experiences here, but 2 years after my prior review their overnight crew still is impolite, lazy, and ignorant

Terrible nit even one star but u havr to press something I'm always un the drive thru for 15 to 30 min its terrible i dont blame the staff they are great but the lack of employees is terrible I really hate coming here because of the wait it's called" FAST" food . ? read more

Been waiting in the drive thru for 35 minutes for my food (still don't have it yet). There is a reason I avoid this store, but it's the only one in the area open tonight. read more

Never coming here for breakfast again. Everytime we come here the teenager taking orders screws up our order by not listening to the number for the meal we tell them or they add more to our order and then argued with us about why they added the charge. It's better when the older lady that works here takes orders. read more

Food besides the sirloin sandwich was all cold and very old. Even the fries weren't good. At least give out some fresh fries. On top of all that I found a small bone in one of my chicken nuggets. Very disappointing you can do better. read more

When I ordered 20 mcnuggets I only got 19 1/2 McNuggets because one of them got eaten and one of them had a bite taken out of it. I'm disgusted and very very disappointed nobody jokes around McNuggets read more

So it's kind of a busy day going to get food for mine and another family so we stop at the good old arches. I am a pretty easy going Guy. Since I started reviewing I seem to be more aware about the places I have visted This is the stop more than any other. But today McDonalds failed. When I placed my order the cashier. She was talking very quiet. I asked her to speak up three times I know she can take louder. But I had to guess what she said the rest of the transaction. It took over 5 minutes for the food Had to wait on cheeseburgers of all things 12:45 on Wednesday. They should not be out of food. Then I really got the idea of how things were working today. The crew trainer make a snide remark to someone who has been thee longer than her that she really found an inconvenient place to clean trays and walked off in a Little huff. Not all was lost they totally were willing to look for a toy that one of my girls wanted instead of one that she had. But I have to give three stars for the late food and the quietness of the cashier who shall remain nameless. read more

One star only because I couldn't give a zero or a negative. Awful service! They treat their customers horrendously! Manager "Chris" threatened to call the cops on me because I refused to leave the drive thru without getting my order correct. Mind you, I had two little girls in the car that became very upset over that threat! She said I had to come in and reorder or go through the extremely long drive thru line again because they were too busy to fix THEIR mistake at the window. When I did go in, employee at the register was very nice & offered to give me the missed item for free. When she asked the manager for a "code". Manager "Chris" and an extremely rude employee at the window said I was getting nothing for free. (I already had my credit card out to pay for the item they neglected to charge.) I don't care if the kids want McDonald's, there are plenty of other restaurants (with better food) that appreciate their customers and don't threaten them. I will be going there and I suggest everyone else do the same. I have escalated this to corporate. I sincerely hope they do the right thing and send those two nasty people to the unemployment line, but I won't be holding my breath. Based on other reviews, this has been going on a long time. It's been five days. I have filed a complaint with McDonald's corporate office as well as the BBB. I will be following up. No one should have to tolerate this kind of behavior. read more