It used to be you'd go to a chain restaurant for cleanliness and consistency. Well the Arcata McDonalds driveup experience starts with filthy drive up windows, dirty stainless steel appliances you can see from your car. So much for cleanliness - the glass windows and appliances obviously haven't been cleaned in months - what does that tell you about the food prep areas. Eat here at your own risk. read more

This is the worst McDonald's in the world. Terrible customer service and can never get my order right. I give them a chance once every 2 months because my girlfriend begs me to take her other than that this place can lick the bottom of a gum covered shoe read more

I am writing to counter the other reviewers, as we just had a great experience (as m McDonald's goes). Friendly, quick service and correct order. The food tasted as you'd expect from McDonald's. read more

Okay Location. Service is kind of slow but acceptable. Alright neighborhoods some transients kind of rough at night. Employee are always friendly and quirky. Food is on par with corporate standards. Fries are usually hot which is a plus. read more

McDonald's - Burgers Near Me - Arcata, California

I wish I could give 0 stars. The customer service was horrible in every way possible.

The worst McDonald's I have ever been to in my life I was a little tipsy so Instead of driving I walked from my hotel when I got their I was told only the drive thru was open and since I didn't have a vehicle they couldn't serve me as I walked away I saw the manager eat a cheeseburger and laugh. So for this reason I will never go to McDonald's again. read more

Went to the local McDonald's for breakfast, and could not receive service without placing an order through the phone or drive through only. Decided to place a order through the McDonald's app for the first time. Order was successfully placed and received confirmation after paying. When we get to McDonald's, we are told there is no order received and that they wouldn't be getting the order even if it was placed through the app. I was confused as there was a big sign on there door that said they are providing curbside pickup. So I decided to talk to the manager at McDonald's. She says that the sign is incorrect, and they only offer door dash or uber eats. Since order could not be seen by them or completed, I simply asked for a refund since I would not be getting what I ordered. The manager says to use the app to get a refund and when asked, would not give any sort of instructions or assistance in doing so. All in all, we placed an order through the McDonald's App and McDonald's refused to fill it or even assist with their own app. Unfortunately there is no contact numbers through there App either to contact the regional part of the company as suggested by the manager as well. read more

The tables were all filthy, the ladies bathroom was filthy with someones personal garbage strewn all over the stall, there was dirt all over the sinks, and there was no toilet paper in either stall. There are no napkins provided or water available, so we asked for a wet cloth to clean our own table, the clerk said she would do it, but never did. Disgusting experience!! read more

Okay McDonalds, funky mix of folks. It's also a wee bit off the freeway, so you have to keep your Yelp app on to find your way. There were some degenerate-looking teens right outside that made me wish I'd parked our car somewhere visible from within. But it hit the spot as far as hunger. read more

I don't know what it is, but dang you work at McDonalds you put items bought into bags and give to customer. Well I have seen that this McDonalds has not yet mastered that sequence. Went there last month and order was not complete, went back to get items and they still missed some. So today I tried again, went there placed my order in the drive thru and came home and dang if my order was not complete again. We do not have huge intricate orders, there are only 3 of us and yet our orders are never right. Yes they charge us and no we do not get what we were charged for. I should of known to check the order before driving off but I thought oh its a $12 order, they can't mess this up....well they did. So here we are having to drive back once again to get our items, wasting gas that right now is $4.19. Moral of my story, always check your order here because they WILL get it wrong!!!! read more

Horrible. Asked for bacon egg sandwich and got sausage with no egg. Went in and handed the manager my receipt showing what I ordered. The receipt was correct the order was not. So they made me another. And it was wrong also. read more

My fries were cold and the hamburger I ordered was whack anndddd there was no syrup in my Dr pepper.

they up charged me 1.89 for orange juice. My single breakfast came to over 9 dollars! will never go there again.

Literally every time I come here (work close, sometimes I have to) the employees are rude and almost always are talking in the back using profanity and being very unprofessional. They are rude to me and every other customer and very disrespectful. Food is fine, for being McDonald's, at least when they get the order right, but I am appalled at the customer service here. read more

Why have a 2 for $5 10 piece nuggets when there is a 20 piece for $5??? I just wanted 10 nuggets and a quarter pounder for $5 and I can't have it? That is pretty strange. If I want a quarter pounder on my own it is $4 plus tax..... Why make me get 2 for $5 and make me more unhealthy. Ridiculous to the max. Plus you got my burger order wrong after all that too. Shame shame shame...... read more

2 out of 3 times there's a problem. Definitely go somewhere else. I can't tell you how many times there's an issue. Cash only, tea isn't working, ice cream isn't working, this, that and this. I can't believe this McDonald's is till in business. Oh, and by far the worst service. If you want to get treated like crap and then have your food taste like crap go for it! Then this is the place for you. read more

Every time I go in they get my order wrong I guess it's my fault for not checking before I leave just happened again And they didn't give me any of my sauces read more

First of all it's been a long time since I have been to a McDonald's where actual people under 30 work. Very helpful very fast food was fresh and the restaurant was very clean! read more

You guys blow, your fries was cold af. Had to return em, not chill at all. "Fresh on delivery" lol

I asked for real milk in my coffee and received 4 shots of milk from the barista coffee machine. In fact, she showed me the amount in the cup and asked whether I wanted more. I was delighted. The breakfast burritos were also stuffed full with eggs and sausage. read more

This McDonald's is consistently terrible. They constantly mess up the most simple orders. I ordered a black coffee one time and went home to find out they put creamer in it. Luckily I didn't drink it before getting home because I'm incredibly lactose intolerant. My boyfriend ordered a regular mcflurry, paid for the regular mcflurry size but got the mini. Apparently this McDonald's isn't 24 hours? Went to this McDonald's at around 4AM but they said they were closed until 4:30. Which was disappointing. I normally don't care if a fast food place is a little slow or if their workers aren't the "friendliest" but this place is just terrible and can never get an order correct. I don't care about how long I have to wait or if employees are rude, if my order is right, that is fine. But my orders are consistently incorrect. I always give this place a chance every few months or so and it never gets better. Oh, yeah, they cant even give you the correct change. Another time, my boyfriend and I were in the drive thru and paid in cash. We were supposed to get about $5 and some change back but they only gave us the change and then walked off. So we had to go to the second window to ask about our change and had to wait for that cashier to come back and give us our correct change.If you can, go to the McDonald's in Mckinleyville. This place has such a low rating from most people for a reason. read more

Service is slightly slow. Standard McDonald's food. Wish the bathrooms were cleaner. Other than that don't have problems. Like that it's near a bunch of motels and Dollar Tree. read more

This place Needs Help bad they have Messed my order twice Sad...

This place is so bad!! As the other reviews say they get their orders wrong! They forget your orders! Countless times do they forget something and get things wrong. No longer coming to this place. 15 dollars an hour my @55. read more

Rude workers, always rude no matter what time of the day. Also it seems they can't pay attention to what you actually order so check your food before you leave because if you don't you'll always be disappointed read more

Pathetic!! Not that I have high expectations from McDonald's but WOW. I went through the drive-thru this morning, Easter Sunday and ordered a sausage egg and cheese biscuit with no sausage. I get to the window and he quickly tries to hand my back and shut the window before I can ask for ketchup. I didn't leave until I asked for it . When I got home and gave it to my girlfriend, she looks and it is nothing but a biscuit..... I'm having trouble believing this is some kind of honest mistake. I drive back, go through the drive-through give the guy the bag (and receipt) and ask him to redo the order correctly. He then brings me a sausage egg and cheese McMuffin and closes the window right away. I go inside and I am one of two or three sets of customers trying to either get their meal corrected or get a full refund. Thankfully, I did finally get the correct item on the third attempt. The manager came out to help but she was not friendly at all. No empathy, no apology, she didn't really seem to even care whatsoever. How can this place possibly be this bad, and I'm not even getting into the food. AVOID AT ALL COST!!!!! read more

i'm a vegatarian so i haven't tried a lot of there stuff but there french fries are soo good. i recommend trying them

It's McDonald's so let's not get confused with a fine dining experience. That said, the young lady was working hard to get orders out fast and she did it with a smile which was nice. Food was OK. Bathroom could use a little work. read more

It is as good as McDonalds is going to get. I went in on a Friday evening for a late dinner and early breakfast. It was clean and the service was pretty quick. The workers were nice and I got the order correct. read more

Super fast! Best employees out of all the fast foods around this area! I come to this location frequently and they are not perfect and no one in the area is as good as this McDonald's! read more

I started working at a hotel around the corner of this McDonald. Would get a cheap lunch when I could, which was ALWAYS a McChicken and one small fry. Everything I got totaled $3.25 at the cash register. Didn't think much of it (just wanted to eat lunch quickly). Came in one day, ordered my regular lunch, and the total came out to $2.25. I thought something was wrong, but again I just wanted to hurry back to work. I thought "wow maybe they changed the pricesl??" Well a couple days ago, I go again to get my regular lunch. I had only brought with me exact change for the price it was the other day. The lady rang up $3.70. I only have $2.25 on me (left my purse at work). I finally ask why was it a different price and if I was paying for a meal or something. She starts pressing buttons and I watch a random numbers appear. First $3.40. Then goes down to $2.70. And finally its $2.60. I'm telling her I only have this much on me and she seems nonchalant about everything like "oops too bad" Do you have any idea why its like this?? "Nope, so I guess you only want a McChicken?" Well thats all I can get!! Not coming back there, even if their hashbrowns are delicious. I'll to other McDonalds, just not that one. Seriously need some work done. read more

Worst McDonalds ever ! Was staying at motel nearby and thought I'd walk over. It was after midnight and only the drive through was open. They wouldn't serve me unless I had a car! So I had to go back and drive my car one block just for that. Plus, on their door they have a list of more than 10 "rules". Like "cannot sit in eating area unless making a purchase. "Cannot use restroom unless making a purchase". What kind of dump is this? read more

Really disgusted with this location. After paying, I asked that the cashier put my change in the Ronald McDonald house donation box. He absolutely did not. I watched until he helped the next person. Not sure what the managers are telling these employees (if anything) but this was scandalous and I would hope that Mc Donald's Arcata CA would make this right..... read more

Called before I went to make sure they had a certain toy and they said they did, so I asked again before I ordered and they still said they did. I waited 20 minutes in the drive thru and was 1st in line to not get the certain toy. I went in and the manager looked like he was 12 and not very good because he didn't know what to do. Finally after about 10 minutes he finally gave it to me and I left. I will not go there again. read more

Came here after leaving the awful red roof inn hotel, the order to a while to receive we were the only ones there, when we got our orders none of them were right. They either had something missing or was a completely different item. I can forgive things like this because we all make mistakes but when the issue was that when one of our group members went to to tell them the worker treated her as if she was stealing or something. Our group member received hot cakes which is something she kept saying she did not want to get and the worker yelled that "you can't have them!" When she told them the issue because they only gave her hotcakes, the worker yanked the tray out her hand and our group member told her" you can have them as you can see on my receipt I did not want them so there is no need for you to be acting like this". She got her food fixed as well as our other group members but my food tasted rancid read more

Got our orders right and super fast. The manager was the coolest guy, gave me and my buddies free sample of something new at Mcdees. He invited us back and just had super awesome mannerisms! read more