Rude employees for no reason. Used to like this location but I'll never be back now. Ordered via kiosk and no numbers in the slot so chose a random one and guess someone did the same and somehow we both chose the same number. The guy working was super rude to me with the confusion saying the numbers are at the front. So the numbers are in the incorrect location and they expect customers to just know? It's only 10am what's with the attitude? He even repeated himself just to be extra rude. Old boy (that behavior was not giving man even though he is probably 40) short with the ponytail and hat. Avoid him and this location! Portarse mejor! :( read more

Service was fine. The coffee was good and tasty. The size large cup is like a medium size what a surprise for $2.19. No fault of the workers just an observation. I went through the drive thru; used the app. Quick fast and efficient. read more

McDonald's - Large black coffee no cream no sugar - Burgers Near Me - Bellevue, Washington

If you like raw meat in your burgers, come to Factoria. I stopped by Wednesday May 27th around 8:30pm for a big dissatisfaction. The beef patty in my burger was raw, so I thought that it was probably a busy day for the line cook because they have to be quick all the time...so I took it back to the kitchen and retuned it. Only to find out that the second burger that was given to me was cooked the same way, very pink in the middle. Everything else was great, hope they retrain the line cook or they are going to get someone sick. On the outside they look cooked but the inside is another story... read more

McDonald's - Raw beef patty... - Burgers Near Me - Bellevue, Washington

Poured orange juice from the drip tray into a cup before I caught them and overcharged for things I never ordered

One of the worst McDonald's. 9:30pm I ordered a meal. My fries are cold and soggy, sandwich is cold too. So disappointing. I order for curbside pick up. A tall guy walked out and handoff my order With no greeting, no any eye contact. Very disappointed. Im fan of McDonald's and I think US has the worst quality and service unfortunately read more

Good McDonald's, fast service good food, and THERE IS A MAGIC TABLE! This is WAY Amusing for Kiddos and adults. Never seen anything like this before! read more

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Uncooked meat patty trash bags on the dinning area tables dirty! this place needs attention ASAP. read more

McDonald's - Burgers Near Me - Bellevue, Washington

The food was good. The service was slow and missing a complete meal. I let one of the male member know about this and he was clueless. I show him my receipt and the ordered that he gave me was missing a meal. Only then that he go and get it. read more

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Safeway nuggets are better than this BS stale as* nuggets this is crazy!! i will NEVER come back to this establishment ever again. read more

McDonald's - 20 pc. Chicken McNuggets - Burgers Near Me - Bellevue, Washington

This is my local McDonald's... Despite it being just down the block from me, I usually avoid it if possible and will go to the McDonalds in Eastgate or Newcastle because of how bad this one usually is. However on March 5th around 9pm I went through the drivethru for some fries and man...I have never in my life had fries from ANYWHERE that hit this hard. I was expecting some classic McDonald's fries, maybe I'd get them fresh, maybe they'd be a little room temp and soggy, I was willing to take the gamble And MAN THIS TIME THEY WERE NOT PLAYING AROUND! Every bite was the perfect temperature, the perfect fry crisp, tasted like the fry was dancing on my tongue, these fries were euphoric. I'm scared to go back because I know I'll never in my life experience fries like this again They stayed hot and fresh for I swear like 45+ minutes I'll never forget that experience It was like Gordon Ramsey himself was in the kitchen that night... read more

McDonald's - French Fries - Burgers Near Me - Bellevue, Washington

Made us wait 10 minutes (drive through) and still gave us the wrong order and didn't want to fix it.

Basically about as bad as a McDonald's can be as it is one of the biggest franchised restaurants in the world. In a nutshell, they make mistakes a frighteningly large percentage of the time and for some odd reason most of their food is not available right away, but instead have to have someone bring it out to you in the parking lot. I think they try to play it off like they're offering some extra fresh food other MdDonalds don't do, but we all know how McDonald's operates in all their locations. And lastly, while they make an unacceptable amount of errors, when you tell them about such error, they are extremely rude about it. Sucks all around and not in a good way. read more

Slowest service ever. I've never had to wait over 10 minutes for my order at any Mcdonald's. + Trash everywhere.

Best McDonald's in the area, the food quality is consistent! Drive through is busy during lunch and dinner time but that's to be expected. I don't ever dine in so can't speak much to that! read more

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It's McDonald's. I don't expect much, but even then this specific location is worse than you could imagine. I let my tween order for herself without me and staff were laughing at her. They were speaking in Spanish to each other and pointing at her. She ordered a double cheeseburger and a drink. Then the employee looked at her and said, "you sure you need that?" So, we're fat shaming children now? read more

Let's be honest, McDonald's is McDonald's. The food pretty much is gonna taste the same everywhere. What's unacceptable with this location specifically is their customer service. I had placed a mobile order and went through the drive thru to pick it up. I told the worker that I had a mobile order and she asked for my code, which started with. I told her this multiple times and she couldn't understand me. On the 5th or 6th time of me telling her my code, she then tells me that I placed my order for the wrong location. I was pretty certain I was right, so I asked if I could pull up and show them my code so they could get it correct. I pull up to the first window and tell the worker that I have a mobile order and the other worker couldn't hear me so I wanted to give him the code. He quickly dismisses me and says that he doesn't deal with mobile orders and that I have to talk to the person who I talked to. I drive up to the second window and say that she might have misheard me and show my phone with the code. The worker doesn't even look at my phone and immediately rolls her eyes and tells her coworker standing next to her that I ordered the wrong place. He then looks at me and says "we don't have your order, thank you" and shuts the window. At this point I have a smidge of doubt that I had the wrong location and didn't know how to check the location of my ordered. After I drove off, I clicked on order details and it said to pick up my order at FACTORIA. At this point, I was absolutely fuming that the worker essentially gaslit me and refused to even check if she was inputting the correct code. Even as I'm writing this review, I'm getting angry all over again. Absolutely unacceptable. read more

We ordered at self serve kiosks, there were no table tents on both, I had to personally grab one from the front counter because there was nobody at the front counter either, when we got our food, it was in to go bags despite saying eat in, we did not have a tray to eat from, the fries were also cold. read more

Honestly we go out of our way to go to this McDonalds because the food is always fresh and they always get our order right. We've been to several other McDonald's in the area and this one is the most consistent. We go here almost weekly and they've seriously never gotten it wrong. Thank you! read more

It's weird to leave a review for a McDonald's but just a heads up. They close early and won't take your order even though they will take the big orders of the car right in front of you. read more

Horrible service! They denied me service at the drive through saying they "were closed," yet there was still 30 minutes before the actual close listed online. To make matters worse they were serving others at the window while saying they were closed. Don't go here!! read more

This is the worst McDonald's in the area. Went in 9/19/24 at 7pm. Used app and this location had no sodas available except hi-C. The Happy Meal Croc Toys were unavailable and they were just released 2 days ago. There were 2 employees with Happy Meals oh and they had Croc Toys! Employees were hanging out in front of the store instead of working. I was at curbside 1 for 20 minutes and finally walked in to get my order. I will be going to Eastgate location from now on. Drink was not completely full and was so watered down it was gross! Would never recommend this location and the owner should step it up and figure out the mess of his location.The reviews are horrible for this location so I should have known! read more

McDonald's - The hi-C - Burgers Near Me - Bellevue, Washington

I will start by saying this McDonald's has some of the friendliest service and they're pretty quick at getting you your order. Normally I have no issues with their food but decided to try their crispy chicken sandwich. Virtually no condiments except a dot of mayo. Fortunately, the chicken was seasoned enough that I could semi enjoy it. I'd still recommend this location. Just bring your own condiments or remember to ask for extra. read more

McDonald's - The massive amount of condiments on my chicken sandwich - Burgers Near Me - Bellevue, Washington

It's okay. The food is very west coast McDonald's. The only issue I have with this place is when you do the mobile order they sometimes screw up by ripping you off. My best guesses are either and issue with mobile order itself (the McDonald's app) or they punch completion by accident or are in such a hurry they give it to someone else. I've lost 40-60 bucks in orders so far. Closest McDonald's near me so I'll probably just give up on McDonald's until I forget about the poor customer service. Oh if you're bored and got time you can try to talk to them about the issue but they will tell you to talk to corporate who will the tell you to resolve it with the store. read more

Service is terrible Always make you go to drive through parking spots and takes too long read more

Worldwide Favorites: Currency Exchange promo at McDonalds! I literally only spent $0.01 CAD From... 1. Australia Cheesy Bacon Fries [Don't get this. Way too salty and too much fake cheese. It was nasty.] 2. Canada Tomato Mozzarella Chicken Sandwich [Delicious. Very decent size chicken compared to other chicken sandwiches. Yummy tomato basil creamy sauce that's surprisingly a tad sweet.] 3. Spain Grand McExtreme Bacon Burger [Tastes just like any other cheeseburger at mcd's. Just you know, with bacon.] 4. Netherlands Stroopwafel McFlurry [As expected. Too sweet for my taste though.] read more

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My friend (with stage 3 cancer) was randomly craving a McDonald's cheeseburger so we went to go get one and politely asked for extra onion & pickles. To be mean, they gave ONE pickle and as you can see, basically NO onion? The line was no different than normal, yet they were having EVERY car pull over and wait for their food. I get that everyone has bad days, we all do. But seriously? Going out of your way to be mean is awful. Went to this location March 1, 2024, estimated around 3:45. You never know what someone is going through. It's not that hard to be nice. If you don't want to work here and are giving crappy service, then maybe reconsider your job. read more

McDonald's - Cheeseburger - Burgers Near Me - Bellevue, Washington

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This McDonald's is the WORST! They park every car after ordering so you have to wait extra time for the food and they never give sauces like asked. One time one of the employees told me it's because of a competition that they park the cars and that's when I lost it. I came there to get quick cheap and good food. Not help them win a pizza party at the end of the quarter lol. Today they asked me to park and all the spots were already full. I was simply waiting for 1 McChicken and 1 cheeseburger and they could not even do that quickly. The Native American guy employee then says to me "why do you keep coming back? You're fat and need to work on your attitude" i told him I keep coming back because I'm hopeful they get better but they really are getting worse and worse every time. If you want a pleasant McDonald's experience drive further north in Bellevue because this McDonald's is chaotic and a waste of time. read more

I don't come here often, but every time I do they send me to a reserved parking space to wait for my food after the order. Every. Single. Time. This last time I got a fry and happy meal. Sent me to a parking space. There was one car already there waiting when I pulled up, and after I received my meal and was leaving, the car that was behind me was making their way to yet another reserved parking space. And not to mention, when I ordered the 1 happy meal I was initially charged 2. So after requesting a receipt and telling them, they took my card to refund the happy meal, THEN they asked me to go wait at the parking space for my order. While they still had my card in the back.... Ummm...no. I will wait for my card before you send me to wait for my small order thank you! read more

Extremely rude and unprofessional staff. Food was cold and old, when brought up the issue with the manager, he simply said they can't do anything about it and just walked away... read more

Food is what you could expect from McDonald's, but a little more disappointing than usual. Only reason I'm giving this location Three stars is due to the nice gentleman working the window. When I got my order, they forgot all of my sauces in my bag, which was fine because I just asked for them to put them inside at the window so no harm no foul, but when I got home and opened the bag to inspect further, I was missing over half of my order Which was surprising because we only got four items. read more

I received email from McDonald that I can get a cheese burger for 50c I went to the restaurant to redeem . I have a hard time to order the item .asked for help from the employee ( I think he is a manager) he just ignored me I asked another employee he was not willing to help . The attitude and the service was very bad . This was my second time in the restaurant that employee was not willing to help.Often time, this store employees are not friendly . One time, I asked one employee a question . She just ignored me and walked away . If you can go to other McDonald go to other instead don't go to the one in Factoria read more

What's confusing about this drive-thru is that there are two speakers, but I've never seen the second speaker work. It always informs you to please pull forward, so there may as well just be one. I'm not sure if it was designed to have two speakers to help facilitate the ever-present line but with no one manning it, the drive-thru line is just permanently long. Despite the line, the employees at this location are generally really friendly and efficient. They know how to get their customers in and out quickly and with a smile. Their food also tends to be really fresh (probably because of the amount of traffic that passes through and the constant battle of having fresh fries at all times). read more

Don't know how to put an order together right. Refused to give me my proper order saying I'm incorrect. I think they only hire morons

This place is a joke. Instead of worrying about there time they should be worrying about there customers. We had to tell them our order 3 times in a row and they still got it wrong. We ordered 2 sausage mcMuffin with eggs and 4 hash browns very simple order right. And told them 3 time over and over again for us to get to the window missing 3 hash browns. We offered to pay for the other 3 and they argued with us that we only order one and two told us they don't have a register at the window that we would have to drive back around. I will not be coming back here again and don't recommend anyone going to this one. read more

Been here many times and only occasionally found mistakes in my order. Biggest complaint is fry packages rarely filled-it's not like potatoes are so precious. What I did like was one day when I was in New Orleans, my daughter, a NHS student was hungry with no cash. I was able to order on the app and texted her the order # so she had a nice breakfast. She wishes they'd bring back the Strawberry sundae and Cinnamelts. read more

Manager accused customer infront of staff of lying. Quoted "don't come back lying, I've been here over 25 yrs ". The staff even spoke up and said this was not the case. Very rude manager! read more

I am going to change my review to three stars based on the excellent service I get from the morning crew ( the only meal I will now eat here ). Always friendly and fast through the drive thru they always get my medium coffee and sausage mcmuffin order right .. Won't eat nuggets here ever again but happy with breakfast read more

Do not come to this McDonald's unless you like cold food and waiting forever for fast food.

what happen to mcdonald's? or is it just this location? got a coke inside, went to the fountain and it was flat. mentioned something to the "manager" on staff and he said there's nothing he can do. can't you change the CO2 container or something? Oh and my friend that was with me ordered a double qtr pounder and got a single. if you're understaffed, don't open the lobby then. if you have no CO2, don't offer flat cokes or your customers will be upset. now my fries are cold because i wrote this review. read more

Really?? This is how you guys do an order of large fries?! I don't even want to know what an order of small fries looks like. I guess this is my bad for assuming that you guys did your job correctly and not checking the contents of my order prior to driving off. Lesson learned! One more thing, i should have looked this specific McDonalds up here on yelp prior to going there, the reviews speak for themselves. Again, lesson learned. read more

McDonald's - This is what an order of LARGE fries looks like? Smh... - Burgers Near Me - Bellevue, Washington