The drive thru never answered. The headset worker was having a friendly conversation with the car in front of us. When we got to the window no one knew what was going on. You would think the Black family would want to know. read more

McDonald's - No one answered at the drive thru. When we turned the corner we realized why. The worker with the headset - Fast Food Near Me - Birmingham, Alabama

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Fast service through the curbside app order. Friendly staff. Husband said Big Mac was hot and fresh and prepared to His liking. Fries were salty and hot. read more

The service here is horrible. No one wanted to take our order. Overheard the worker stating he was not going to up to the register. I understand they have a kiosk but since when does McDonald employees refuse to take orders. The place is absolutely disgusting trash everywhere and no clean tables available. Now let me tell you guys nobody was inside and they weren't busy. The soda machines and tea area is nasty. They should really consider training other people for this establishment. I will never return. read more

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This is the 4th time I've gone to this McDonald's at lunch and had something, if not the entire order, wrong. This is the 2nd time I've ordered a bacon quarter pounder, and got no bacon. Their breakfast crew is great, but whoever they are hiring to work lunch is literally smoking smoking something. read more

McDonald's - Bacon Quarter Pounder with Cheese Meal - Fast Food Near Me - Birmingham, Alabama

Waited 10 minutes for our order to get taken at the drive-through and then the employee had a attitude and was disrespectful when taking our order after we waited 10 minutes this was at 9:30 pm and there was only one other person in line in front of us and no one inside read more

After a a horrible experience a month or so, I will say someone got the message and food is freshest I've eaten at a McD's. Bun was fresh and not flat. Someone put thought into preparing and not slapped together. Thank you for the apparent QA! read more

We were in the area and stopped by for $1 drink. The parking lot is quite small, and if you're leaving, you can only turn right, so watch out for that! We got in the drive they lane and they were our of Dr Pepper (my husband's favorite). Speaking of drive-thru lane they only had one lane open, so the line was backed up. We'd stop here again I guess, but it wasn't anything I'd make a special trip out for. read more

McDonald's - a parking lot with a yellow fire hydrant - Fast Food Near Me - Birmingham, Alabama

We ordered via the app and when we pulled up to the drive through (one lane was blocked off) we sat for 3 minutes and nobody answered, so we went inside to get our food. No cars in the drive through, no customers inside. They told us rudely "your order is fro drive through" yeah, we know but nobody answered. After this it still took a full 20 minutes to get our food. Apparently the drive through headset guy just up and took a break without telling anyone read more

It took forever to get our food and they were not busy. While we waited, a guy came in because they got his order wrong in the drive thru. He just wanted a plain Big Mac and he had to wait 15 minutes. read more

My aunt and I ordered 2 hot fudge sundaes and they give us 3 sundaes, they said that they would give us a refund and they didn't, we went to Walmart to get a grocery pick up, my aunt looked at her bank app and they had charged her 2 more, so my aunt bought 5 sundaes when we wanted 2. Ridiculous read more

Bad service, takes too long, cold food, and they don't attend their customers properly.

Its your typical McDonalds, nothing special. We were in the area and wanted to getting something to drink. As I've said before, it's hard to beat McDonald's $1 any size drinks. Sadly, this one was out of Dr. Pepper when we ordered, and that is what I was craving. Since they didn't have my Dr. Pepper, I just ordered a water. We got our order pretty quickly, and didn't have any issues with the staff. They were courteous and professional. We may stop by here again the next time we're in the area, but I hope they have Dr. Pepper next time! read more

All these horrible reviews made me look for a different breakfast option. Not finding one nearby (I HATE Waffle House!), I went to McDonald's. Before I ordered, I looked for filth or mess and found it to appear clean. I heard a young woman at the counter greeting people in a friendly manner. So I ordered at the kiosk and the same young woman delivered to my table. She was very appropriate! The ONLY issue I had -- and the reason I am not giving 5 stars -- is that my order was delivered to my table without any napkins. Not a huge deal, but it should be automatic! The only dispenser I found was on the opposite side of the restaurant -- near the counter. read more

My family ate in and did not expect such amazing service from the manager Barbara (not sure if she was the manager but she sure acts like one). We had great conversation and she treated us like we were at a 5 star restaurant. Totally unexpected. Someone give her the recognition she deserves! read more

Some reviews beg to be written. Sometimes, I do not write a review of a place as I do not think I could add anything useful. Seldom do I write a review of a fast food restaurant. Everyone knows why they go and no one expects gourmet food. I am reminded of the old song "Anything Goes" with this McDonald's store. I have posted photos which are self-explanatory. I worked in a McDonald's store at Capital Plaza in Austin for one of the best franchise owners. He visited daily his many franchises to be sure they were clean, running smoothly and putting out a good product. That is all missing here. Are there managers here on the weekends? I know that during the week there are at least three managers that keep things going well when they are present. This store was beyond filthy today. Nothing was clean. There was an employee blocking me when I was ordering. He made a bad appearance and was grousing about some perceived injustice in his pay. When I went to get my drink, there he was again muttering to himself like a crazed person. I go to pick up my order. Yep, there again, loitering, blocking customers. I posted the photos and write this review with the hope that the franchise owner reads it. You deserve better employees. Maybe in today's market, you cannot get them. If you did have a manager on duty this Sunday, he or she needs a long talk. Maybe (s)he is not suited for this job. Wow, you could really increase your business with good employees. I cannot imagine how many customers who have come in, never return. No meal tastes good when it is eaten in a filthy surrounding and delivered by scruffy employees. To help you identify employees my receipt is dated April 30, 2017 @13:07. read more

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Worst service ever . Made even worse by a rude , condescending manager . Contacted corporate, no apology just said thank you for your response, no follow up ....Will not ever go back or support this restaurant. read more

Yelled at us through the speaker. Gave us two seconds to look at the menu before yelling "HELLOO?" Through the speaker at us. Not in a tone we had done anything to deserve. read more

The morning staff at this location is PHENOMAL!!!!! I'm always greeted with a smile, and my order is always correct. The reason this location gets 2 stars is because of the night staff. Their hours say that they are open until 12 am, but there have been many nights where they close before then (sometimes an hour early). Not only do they close, but sometimes there are employees in the building that ignore us. We don't even really mind that they're closed but they just leave us sitting in the drive through for 10+ minutes. If they would just acknowledge us they would get a better review. Thanks for listening to my rant :) read more

I'm not a McDonald's fan. My daughter and son love it. We visited my wife at her school today and read to her class. Afterwards my daughter insisted on a happy meal. Son was "starving," so to McDonald's drive thru we go. We got in quickly and were served in an appropriate manner. Got the pick 2 a fish sandwich and a Big Mac minus sauce and fries. Daughters usual kids meal w nuggets and apples. Son got 2 Big Macs and fries. The order was correct. The fries were hot. I know know why I couldn't remember the last time I had a Big Mac. It was gross. It's 2 tiny 50 cent cheese burger patties with a ton of lettuce and an extra bottom bun. The bread to meat ratio was tragically skewed toward bread at about 12 to 1. The fish sandwich tasted like a lunchroom fish sandwich from when I was in grade school with less flavor. I know that McDonald's is cheap fill you up food but the quality is increasingly poor every time I get something as opposed to making a second stop. I usually make the second stop and and this visit solidified my position as never again. I'll make that second stop or wait til I get home!5 Daughter and son loved their food. My son will eat anything and I think McDonald's allure stems from my distain for it. It's a forbidden treat. My daughter is a total chicken nugget kid. She has a very minimally processed diet despite her limited scope of palatable food. McDonald's is a super rare treat and chance at eating like a normal kid. I'll continue to allow it rarely. 3 rating for prompt freshly prepared friendly enough service. I got what I was expecting quality wise. Blah. I will say include some napkins in the bag next time. Seriously how do you serve food and provide no napkins? Kids are messy enough without food, if you're going to feed them lots of napkins are required. Good thing I had my door compartment stash. read more

So I went there tonight with my friend and almost got into an argument with a server because she only gave me 1 sauce to eat with a 10 piece nugget meal, they took forever to get our order out, and she got an attitude with me over asking for more sauce. I'm furious and will not be spending my money here anytime soon. read more

If I could give no stars I would. Ray Kroc would be disappointed. 10 minutes to get my meal. The French fries holder was covered in oil. Not fast food. It is not like it was busy. Terrible service. read more

Pathetic service and the staff is not friendly. Hard to explain how one can get a simple order wrong.

Ordered 4 combos for the family at 7:03 pm. We were asked to pull forward to wait. After over 20 minutes later my wife had to go inside only to find out that the one order of chicken tenders just finished cooking and there were absolutely no fries cooked. We finally got our food at the 33 minute mark. The best part is that the girl in the back wanted to snarky because my wife didn't wait in the car. We will be rethinking eating at this location if they don't improve there service delivery. read more

Run away from this location! Look at the health rating and run. Couldn't a single thing right on 3 sandwiches and one was a plain cheeseburger. Still had the cheese wrapper on my wife's order. Run! read more

Horrible. Repeated order 3/4 times, order was still wrong. My husband sent food back several times. They finally got it right, and they had left the paper on the cheese. Gave the food back and got a refund. Health rating was an 85.... A 5 would have been too good. This use to be a great location. Not sure what has happened but it is severely lacking. I gave 1 star, which is 1 star too many! read more

To begin with I see why there is a recorded greeting, it's because the staff is rude and incapable of a friendly getting. The lady on the microphone couldn't answer a basic question about the grand Mac (the question being "what's the big difference between it and a regular big mac) and she acted like it was an inconvenience that I had a question. Second, speed of service was a joke, 10-15min is not fast food. Third, she again was rude at the window like I wasn't even welcome there. Fourth, she had to take my card away from the window (why? Is she sliding it multiple times? Now I must check with my bank) and then she returns to give me my card back. Fifth, she finally gives me my food with no receipt (now I'm more suspicious) so I ask for it and she huffs and storms off to go dig through a mound of receipts to bring me mine. And 6th and finally, I get my food and there is nothing grand about this Mac, (especially for the money) I personally thought the order was made wrong and that it was just a regular big Mac (with less sauce, apparently there's a shortage) so I turn around, go inside to ask and they try to repossess my receipt (probably to avoid a bad survey that I'm sure they get a lot of) before looking or listening to what I'm saying and finally just respond with attitude "oh that's just what it is, it's a little bit bigger meat and bread". Again, very rude in speech and body language to me. So they have just lost me as a customer at this store. Which is a shame since I work almost next door. read more

We visited here last Thursday at about 8:40 PM. They had started to lock the exit doors already so customers who were ready to leave had to get counter people to unlock the doors. There was one employee serving, she spent more time waiting on the drive through orders despite the fact that the inside line was building up. Food was terrible, not very hot. No evidence that any of the tables had been bussed all evening. Last time I will visit. The exterior has been updated, the interior is still poorly managed. read more

Waited 25 minutes in the drive through reserve parking spot, watched 2 separate cars park next to me and get there food and drive off. I finally went inside and they hadn't even gotten the order ready. I have them 1 star because I couldn't give them zero. Piss poor service. I would understand if it was super busy but when I walked in to get my food after waiting there was only 3 customers in the whole building. Y'all need to step your game up read more