Stopping here is usually a matter of convenience. Thinking back, many of the visits coincided with a trip to or from the Punta Gorda Airport. Other times I simply got thirsty but still had errands to run and went through the drive through for a beverage. Giving an overall rating seems a bit misleading, as the experience at this location fluctuates. There have been a few times it has been as expected and a trip through the drive through got us on our way with the correct order. Other times we've had significant delays waiting for our order and /or received an incorrect order. Last Saturday night was one of the times where we were delayed. We arrived just after 9 PM and they are open until 12 AM. We were coming back from the airport and I didn't feel like going to the grocery and then cooking. We opted for Artisan Grilled Chicken sandwiches. It didn't appear to be busy but everyone had to wait for food. There were already two cars waiting in the #1 and #2 slots. The only car in front of us went around the building and I think they left. We never saw them again. When we got to the window, we were told it would be 8 minutes and if we wanted to wait to go to slot #3. The food was as expected when we received it but telling every single car that went through the drive thru to park and wait seemed highly unusual. read more

Slowest McDonald's ever . Waited 15 mins in an empty lobby for a Mc value meal . Nothing special I ordered. . Had to clean my own table probably cause there was three employees on break at once in the lobby. Do better McDonalds this is burger king is winning read more

Don't order uber here its Trash kept the collector cups if ya do call ur bank and dispute it also dined in one time and they forgot I ordered and was waiting and was offering me free food like bro I paid just get me my food dude ... read more

service is great and they make your food so good. i love this location. give your employees a raise read more

As much as MCdonalds is charging now they can at least give you what you ordered. Food is always overcooked and they never put the condiments in the bag that you ask for. If the franchise cannot afford more than one condiment, if any, then give up. Customers are struggling also. Give us what we pay for! read more

Their coffee machine was broken and they were out of orange juice. They need better management. The cashier was very sweet. read more

Nice. Haven't had an issue with them. Good food and always warm. Like to come here. Great location

Fast service. They could be nicer at the windows though... specially right now during recovery

Was told to wait in a numbered spot for fries. This is what we got. Not the first time this has occurred. Management might need some training on quality control. read more

McDonald's - Empty fries - Fast Food Near Me - Cape Coral, Florida

If I could give lower than a one star I would awful service closed when I got to the window when google says they close at 12:00 a.m was in line for 10 Min aprox 10:59 when I got to the speaker said hello a few times no answer so I called there phone answered and called me sweet hart multiple times was not arguing or aggressive in anyway with her but if they do close at 11:00 needs to be corrected on google but every time I have been to this location my order was wrong and I waited at least 11 min the only reason I know this is because this is the closes location to my house and I am forced to go here and I time it every time read more

This has got to be the second worst McDonalds for customer service I have ever been to. The food has always been good, hot and fresh, but the customer service is horrible. The kitchen is slow. I won't go into the store because service inside is horrific and there is almost nothing worse than doing a mobile order, picking up a simple combo meal through the drive thru and being sent to a parking space to wait for the food. What's the point of the drive thru or mobile app other than the deals?! read more

Store #35747 This McDonalds always screws up my order. The order taker is never polite and it's always my fault if I complain about the item being incorrect. Wrong: Ice Tea, I order unsweetened they give sweetened. Wrong: Sandwich, I ordered double quarter pounder, they gave me a single Wrong: McChicken sandwich with extra pickles, they gave us no pickles This place does not take care of their customers My order #43, dated 3/14/2018 $17.87 and 50% was messed up read more

Went to the drive through for breakfast, not very many cars but incredibly slow, waited 15 minutes. Apparently they can't read their grill slips, got home and my order was wrong. Asked for bacon and cheese bagel, no egg. Received cheese and egg bagel. What a waste of $5. Will not be coming back to this location. read more

McDonald's - a bagel sandwich and a receipt - Fast Food Near Me - Cape Coral, Florida

Not a FAST food restaurant! You can go to a sitdown restaurant in less time. There is always a long line there. I suggest they find a better routine for their drive-through! Being the optimistic person I am and the fact that I live right across the street I thought I would try it again with the hopes that corporate read the reviews and fixed the problem. Not the case!. Service is still just as slow as before, the food is cold because the service is slow read more

Jamal at the window is amazing! Went there twice in a day and despite them being super busy he was always very welcoming, professional and polite. It's great to run into workers like him! read more

Incredible fries . Maintained their integrity throughout the Uber eats delivery. Derek was very impressed

Finally a McDonald's where they mix all my ice cream toppings! :) idk why they have bad reviews, the night shift were actually very nice.

That rating is being kind. Have gone couple of times and was treated rudely both instances. They apparently do not care about customer service. While placing my order I asked if they still had the grilled chicken sandwich as apparently they are still doing a limited menu and was told NO! Not helpful or kindly or even a little apologetically, just no like quit wasting her time. We weren't given a receipt or even thanked. Then when we approached the window to receive our order the girl practically threw it at us. My husband barely got out that he wanted some ketchup before the window was slammed. And furthermore we discovered our order was wrong but again the window was slammed shut so we had to wait for her to notice us and upon opening the window was asked "is something wrong?" . Apparently this happens alot because she didn't ask if we needed anything else just is something wrong. We pointed out we had an item missing which she just said hold on and then a MANAGER comes back and states a price as apparently we hadn't paid for the item. Very rudely I might add. Ok no problem but we feel she could've said politely that she is sorry but apparently our order was improperly entered but if we would like we could pay then. I mean an awful experience from beginning to end. There are plenty of people looking for work that understand customer service, if you can't be pleasant get out of the service industry. read more

Sat at drive thru in a grid lock and couldn't move for about 8 mins ... So much for quick service... Otherwise it is a typical McDonalds. Next time I will think twice before giving into my French fry craving. They were decent though so can't complain there... read more

if i could give 0 stars i would. we came to mcdonald's for the free mcflurry promotion. we downloaded the mcdonald's app for 2 people and 2 mcflurrys, and it took 2 full minutes for the boy to take our order. he was a ginger (just saying for managers to keep tabs on him). he did not like the fact that we only came there for the mcflurrys. he started yelling at us over the speaker which was very uncalled for. when we were actually receiving the mcflurrys from the 2nd window, the girl with a resting bitch face only gave us one mcflurry. once we told her that we ordered 2, she rolled her eyes at us and we showed her the receipt and she gave the 2nd one to us without saying a word. mcdonald's please get on your shit. thank you. read more

I vowed never to go to this McDonald's again because I have to sit for 20 minutes in drive thru no matter what time of day it is. Today was pretty quick but the girl at the window told me she wasn't allowed to put M&Ms in a milk shake but could in a McFlurry. I also wasn't allowed to substitute my drink for a Milkshake so everything got rung up separately. For 3 meals turned out to be $35 which is absolutely ridiculous!! On top of the price the lady repeated my order back to me correct and then only gave me my sandwiches and told me to have a nice day without my drinks and fries. read more

Typical McDonald's terrible service and they screw up the most simple orders EVERY time

I have complained many times about an employee that does pressure washing during lunch time when customers are coming in and out of the store. They told me they will take care of it but lord be hold I went there today and the guy was pressure washing. Why promise a customer that the problem will be resolved and it hasn't. I need to get the owners phone number to get the problem solved. Any suggestions, Thank you steady customer..... .. read more

Manager at night does not care if they lose customers. Credit only no cash. Must put in your own order. One star is being very generous.

Sorry I can't give this place 0 stars or I would I complained about my food and the next one was even worse do yourself a favor all the McDonald's in Lee County or like this anywhere else is better read more

Worst McDonald's. I've never once received the right order. My kids like plain cheeseburger happy meals, you would think this would be an easier task... less work. Nope, not here. The only thing they have going for them is their location. The management is rude and clearly knows they don't have to care about customer service, as they're always busy. Location, location, location. There's another McDonalds about 2 miles down the road, it's worth the drive. No long lines, idiots taking your order or poor management. I know this is just a fast food place and really who cares, but this place sucks. Any negative attention is warranted and needed, then maybe they'll change staff. Oh well, end rant... just pick another McDonald's if you want a true fast meal. read more

Terribly slow drive thru. Busy or not expect at least a 10 minute wait. Don't understand how it has never improved.

i paid for an order with my mobile app and received the code to give to the teller as well as an email receipt for my mobile app order. the teller said that my order was not completed. after going back and forth i had to pay for the order twice so me and my kids could eat dinner. to top it off my custom order which i paid extra for was a fish sandwich with no cheese and .40 cents extra for lettuce and ketchup added. after all the frustration at the drive thru when i went to eat my sandwich low and behold there's the cheese and no lettuce......UGH!!! this is the second time i have had this happen at this particular mcdonald's the first time i had to pay twice it was just for a big mac so i ate the extra payment myself (your welcome for the free 5 DOLLARS). now after time on the phone with the McDonald's rep to file the report case number 16919757. now i have to write a letter to my credit card company to dispute the charges and go through whatever frustration that will bring. are you beginning to feel the aggravation over a less than 12 dollar order. please educate this staff and help other people as well as my self so nobody else has to go through this............ read more