Employee laying on couch right inside door on her phone on speaker the entire meal. Those wraps that are so wonderful that they brought them back had 1 piece of chicken that didn't even cover the length of the tortilla. Went to counter to get refill, 4 employees walked by us without acknowledging us or even looking at us. I will NEVER walk into this store again. The store was clean, that's the only thing about it. Over $ 20 for 2 wrap meal, 4 pc chicken tenders and a water. No. I'll go somewhere else where the employees actually appreciate that we are spending our hard earned money to eat. I've already used the link to leave this same review. I don't want free food. I will not walk in a McDonalds ever again. This level of disrespect for someone who has MANY options for food in a 3 block area of this store, unacceptable. Clean store, horrible service, subpar food. read more

Who builds a McDonalds with no play area ? This place does. Place is fine just no play area which is disappointing.

Slow service. I ordered only fries and a cookie and stood there for ten minutes. Not sure why. Plenty of people working in the back and not that many customers read more

Somehow, some way this place will mess my order up. You can order on Door dash or in person and it'll still be absolute shit. 3+ times in a row I've gone here, ordered a meal and not received a straw for my dumbass drink. It's ridiculous. read more

Never got my food even thought it was already paid for. The drive thru girl and the manager Luis refused to prepare and give me my food which had been ordered and paid thru the app. I gave my verbal code and they refused. read more

They make good coffee. Place was clean and organized. I got breakfast here and was delicious.

If Mr Burns (of Simpson's fame) owned a franchise, it would be this place. This McDonalds seems to be a location hardened against disaster as it had power and internet during the hurricane. I went there to do some office work and have some food. I was told I had 30 minutes to eat my meal which I thought was a little brisk. They have a laptop bar so I sat there so as not to take up too much space. What I'm annoyed by is that I was pestered every 40ish minutes. I used my McDonalds points to buy coffees and snacks. I kept that up for the day I was there and had 3 meals there and ordered takeout to my family. What I didn't like is: - I was targeted more than other patrons to "keep the orders coming" which I thought was unfair (other patrons commented on this as well thinking that was odd) - no one working there seemed to give a care that I held up my end of the bargain, so it was very transactional. - Although I order table service, they *never* brought it to the table. They didn't hold up their end of the bargain. The parting words were when I ordered a sack of takeout for my family was, "no you have thirty minutes to eat that." Which is what Mr Burns would say. read more

I had to yell at the speaker because the worker couldn't hear anything being said even though was speaking in a very loud tone already. paid 75 cents for ranch and they didn't put any ranch in the bag. my burgers also came poorly wrapped and were completely messed up like they didn't care at all. terrible service, don't recommend this mcdonald's location at all. read more

Food tasted terrible They put onions on my no onion burger When i brought it back i was given attitude like it was my fault Dirty floors too. French fries covering the floor read more

Unbelievable They were open and didnt want to take my order i just wanted my coffee.

I love it there when I Oder my food I am happy from the customer service and my food is always hot

Very unprofessional. When the lady at the window is complaining that another customer can't hear her, and she got my order wrong, so obviously she couldn't hear me. read more

I was ordering and nicely asked about my big mac and Amoy answered with an attitude like if I was rude

I have to ask for things at the box, the 1st window, AND the 2nd window, and if they ask me to pull up- I am not going to get ketchup, or extra butter, or napkins. They do not care, or read. The guy put "Extra butter packets" on the receipt and I got 1 butter. That's it. Also, your review for your corporation on Yelp is staggeringly embarrassing. I'm just going to go to chick fil a. I asked for extra sauce one time and got 6 Polynesian sauces, no drama, no begging, just people doing their job. read more

McDonald's - a bunch of food items on a computer screen - Fast Food Near Me - Conroe, Texas

What's the point in getting a size up in fries when medium was filled like a small and the large is filled like. Medium? read more

McDonald's - a hamburger and french fries - Fast Food Near Me - Conroe, Texas

Stoped here for a fast breakfast and the lady behind the counter was calling me brown man and the food was colder than the arctic! Don't go here! read more

This location is AWFUL customer service sucks food is just thrown together no pride. I watched three customers in the drive-through ahead of me give their orders back because it was not only wrong but thrown together one of them was missing a bun. How do you mess up a hamburger with one bun skip this location and go elsewhere read more

Horrible! I went at 3:00 a.m. on 2/20/22 to get breakfast and waited in drive thru for over 45 minutes and they still got my order wrong. The manager (pictured) was too busy playing on her phone to care. Several people who were in line behind me drove off. The guy ahead of me had to honk several times just to get her to come to the window. When I finally pulled up to the window the manager asked me to repeat my order. It had been so long I guess she forgot. I did then she went to the register and slowly entered it. She would press a bottom then send a text. Button then text. Button then text. It seemed like she would forget she was working then look up from her phone and remember then hit another button. I said nothing and she came back to the window to confirm my order for the third time. She said that her system had gone down and that they were just cooking breakfast but she told the guy ahead of me that she had to count the money in her drawer. They're a 24 hour McD's so I don't believe that at 3am they had no breakfast prepared. It's not like they had to heat up the grill. I understand that systems go down or you have to count your till but, having worked for McD's myself in the past, I know that none of these things take 45 minutes. Maybe the system being down but you either close the store or you make it work. Given how she was so busy on her phone and the orders that were just sitting there, wasted, from other people who'd left, I don't think the system was down anyway. There's no reason it should ever take that long to make a mcgriddle, a sausage biscuit and two hash browns. Once she gave me my food I checked my bag only to realize she'd not given me my sausage biscuit. I got out and knocked on the window to get her attention. She was playing on her phone while leaning against the counter. I told her she forgot my sausage biscuit and she said "oh I didn't charge you for that so you'll have to pay." She still jacked up my order after having me repeat it three times. I wasn't up for waiting another hour so I told her I'd already been in the drive thru for 45 minutes and that there's no reason I should've been there that long. They weren't busy. Only two customers were served. I told her it was ridiculous and started to drive away when she said something rude. I'll never go to this place again. I could've gone to the 336 McD's and back home twice in the time it took to get food here. I hope the owners read their reviews. Your manager cost you several customers just in the time I was there. With the loss of business and all the food I'm sure was thrown away, this manager is just throwing your money away. read more

McDonald's - Manager playing on her phone while forgetting she was inputting an order. - Fast Food Near Me - Conroe, Texas

They got my order incorrect and I found a bug in my drink when I told the employee my order was incorrect she didn't do anything about it and she gave me small fries not medium but I had to eat it read more

McDonald's - I ordered a spicy deluxe crispy chicken sandwich - Fast Food Near Me - Conroe, Texas

See all

Worst ever. I've been a few times (drive thru) and have never gotten the correct order. Always find when we get home they messed it up. Lesson learned...quit trying this place even if the location is convenient. read more

I mean holy cow at night time the drive thru is absolutely ridiculous and takes ungodly long. It took me well over 30 minutes just to place my order and an additional 15 minutes to pay and receive my food. What the hell is going on in there?! I saw so many vehicles pull right next door to Burger King and that's lost revenue for McDonald's. The amount of cars that went next door in the time I sat there would be well over a few hundred dollars lost in hour. What is the staff doing? Why are they taking SOO long. It's baffling how slow it is. Someone needs to come and fix this problem because there is no excuse. People are driving to your competition!!! You're losing money!!!! Don't get me wrong the staff is nice, but either there aren't enough or they work at a glacial pace. The food wasn't hot...come on get it together!! read more

This McDonald's might be the worst I've ever been too, I want to like them cause I live here now but I cant. They constantly forget to put all the food in the bag or mess up the items they do give you. Visited tonight and sat in the drive-thu for 30 minutes without them taking a single order for at least 15 minutes and after ordering sat there for another 15 minutes to try to make it to the payment window before leaving. WORST FASTFOOD IVE EVER SEEN NEEDS NEW MANAGEMENT AND ENTIRE NEW CREW lost a good customer finally. read more

Terrible. I waited a long time in line and after I got home, I realized I received the complete wrong order. I contacted them and the manager in charge refused to give me a refund. read more

What is it about paying customers that this location hates so much about?? Every time I come up to the window the employee will be rude, short, argumentative about a up charge of $.25 and acts like I'm getting away with something or just straight rude for no reason. I'm here to get some lunch and get in and out not to be talked to like a child by a McDonalds employee. Very poor service read more

Is there any way to rate this McDonald's a ZERO!!! I asked for BBQ sauce they don't have it ,the little kid at the window gave me 2 ketchup i asked if I can get more he said we don't have that much that's why and gave me ONE MORE!!! I asked Powerade they don't have it so I got sprite it was disgusting I said I will wait so y'all change it and some girl stuttered and said um we don't have sprite read more

Really good for McDonalds, big screen TV, free WiFi and a very convenient location just off the freeway. Clean restrooms and the fries are always hot and fresh read more

McDonald's - the intersection of a street and a mcdonald's restaurant - Fast Food Near Me - Conroe, Texas

They are okay. Fast service and nice staff. I hate how their parking sucks and makes everyone uncomfortable going in and leaving the lot.

i ordered a 10 pc spicy nugget and 1 large unsweet tea. they gave me stale old nuggets, and a SWEET tea. the tea was for my diabetic mother. these people are incompetent and should get in trouble for mindlessly giving a diabetic a sweet tea. read more

I hate this McDonald's. They are slow. I ,would and will, rather drive out of my way to go to another one even though this one is .5 miles from my house!!! When it takes 17 mints for 4 small frappes!!! And I get the last of the coffee pot and the of course the managers friend get fresh! While I was waiting for my 17 minutes frappes I heard they had fresh coffee and I asked if I could get fresh coffee I was told my coffee was fresh instead of "of course ma'am ". I work at a fine dining establishment and this was not customer service. Also the restaurant it's self was dirty with homeless men sitting outside and someone's old dirty shoes just chilling under an empty table!!! read more

That short old hispanic lady working at night shift did not take my order although I waited for 30 minutes. Every others that came after me were served through drive thru and I was waiting like a fool shouting hello.... hello... What a terrible experience!!! read more

Just went there waited for 20 min as it's busy in blinding rain opened my window to order the new Crafted sandwiches and the spanish lady at the drive thru feels she needs to critique the customer. Not knowing how the Crafted works i asked for the sandwich that has avocado on it she says what kind of meat i say Hamburger she says 'BEEF" i say ok then she says what kind of bun my glasses are now covered in rain mist i say what are my choices she say it's on the menu...i left and got a Whopper gonna complain to corporate. Not nice! read more

This is the third time they give me a wrong order not once not twice this is the third freaking time! In less than a month I am sooo disappointed and can't believe it. they need to hired better employees or employees that will actually do their job sadly I will have to tell friends and family to never go there. They are soooo unprofessional. And the worse thing is that they have the nerve to act mad and mean mug you like if it was my fault they give the wrong order. They think customer have the time to be going back all the time. Worst Macdonald ever!!. read more

Wow, don't know what's fast about this McDonalds service. My wife needed a lousy cup of coffee to help with a sore throat and some congestion. Still waiting after over 15 minutes... read more

Horrible. Its called fast food for a reason. Not to sit in a line for... hold on let me look at my receipt...18 minutes since the pay window. Which would now be 29 minutes since i ordered. Im pist. My kids are screaming.... Its not the first time either. read more

Poor attitude, poor service by far the worst McDonalds in Conroe area. I went through their drive thru the person who spoke sounded aggravated and short with me, I decided to ignore the attitude thought maybe that person is just tired and ordered 2 large drinks 2 large fries and a 20 piece chicken nugget asked for ketchup and a mcdouble plain and dry. They did not repeat my order back, just told me the price . The first window the employee opened the window and told me the price didnt bother to repeat it, I had to ask the employee to repeat my order to me the employee looked annoyed but repeated my order back to me, I payed and proceeded to the next window were was again not greeted and hurriedly given my drinks and food I checked my bag what a surprise no ketchup, had to get the employee attention through window, to get ketchup I had already asked for. On top of that I get home to find the nuggets and fries are far from fresh and one of drinks was supposed to be a dr. Pepper it was Not. Just aweful read more

Do not go to this MCDS! They're always confused when ordering, and the wait is just horrible! I was going to call and complain, but I'm going to save my time and never come here again. read more

HORRIBLE!!!!!!!! it's just not the same as it was back then. They take forever to give you your order I went and they forgot my whole order I had to pay again and they still took so long. I'm never going there again read more

It's McDonald's, what do you expect? Bad food, bad service, grumpy employees and mostly rude customers. The last time I went there, they messed up my drive thru order. When I got home and realized it, I called and was told that they would put me on a list so I could pick up the missing food the next day since I live 20 miles away and wasn't going to drive back. The next day I got there and was told that there is no list and no one would have told me that. I was then accused of lying to get free stuff. I emailed corporate about it, and they sent a coupon for the meal that I was missing. When my wife used the coupon, they screwed that order up too. There are too many other places in town to get mediocre food for a cheap price. No need to put up with the hassle. read more