The McDonald's in Elburn, Illinois has a serious problem with either incompetence or dishonesty when it comes to honoring app discounts. On Saturday, November 15th, I opened the McDonald's app, added the $1.00 coffee offer to my drive-thru code, and placed my order at the window. The discount didn't apply. When I showed the employee my phone, she said their system was rebooting and refused to honor the deal. A few days later, I tried again at the same location with the same $1.00 coffee offer. The discount still didn't apply. The attendant told me to refresh the app, but even after doing that and generating a new code, nothing changed. When I tried to re-add the offer, the app said it had already been used. I told them to cancel my order, but later found out I was still charged. Paying three times what was expected for a cup of coffee might seem trivial, but it's frustrating and unacceptable. Either the employees don't know how to correctly process discounts, or they're choosing not to. McDonald's needs to fix this issue immediately so customers aren't overcharged for offers the company advertises but doesn't honor. Buyer beware at this location. read more

I treat myself to a meat-free Egg McMuffin every Monday (wish it was on the menu though!) and every week the service is so fast, food is fresh, and the guy at the pickup window is very friendly! Great way to start my week! read more

Always very friendly and helpful crew. And this is the cleanest McD's I've ever been in!!! Also, the coffee is ALWAYS hot. If I owned a restaurant (I do not and never will), I would do my very best to make it as friendly and clean as this one. read more

Generally nice staff but they routinely get orders wrong. Check your bag before you leave!

I'm so serious I've never written a review before but I'm currently stuck in their drive thru and have been for damn near 30 minutes I ordered one thing they genuinely suck at their job I've worked in food service for a long time this is actually horrible read more

McDonald's - I've moved 2 cars in 20 minutes - Fast Food Near Me - Elburn, Illinois

Amazing staff, always bring back the food hot, never cold and is always fresh. The interior is always clean and they a good job at keeping the place clean read more

Overall terrible. Only pro is the location-- convenient stop on the way out of town. But.... Drive thru only- despite the doors posting "come on in" and their COVID mitigation plans. Waited forever in the drive thru lane only to be told it's cash only. Computers must be down... the kid working the first window (pay) was nice enough, but the second window staff was rude. When we found we were missing a drink and pointed it out she was very defensive. Then as we peeked in our bags to be sure our order was complete before pulling away, she barked at us to pull ahead. Fries were rubbery. read more

Haven't had a cheeseburger at MCD for the first time in a year. Got two cheeseburgers and small fries and they charged $9. Price was a rip off and quality was worse. Won't be going there anytime soon. read more

DO NOT GO TO THIS MCDONALDS! they are horrible. terrible customer service - especially joselyn. she has been rude numerous times, to not only myself, but friends, family, etc. tonight, I went through the drive thru and asked for 2 separate orders. i was paying separately from the other person i was with. we were using 2 different phones and using two different app codes. i specifically told them i was doing two different orders. you think she would've told me i couldn't use two codes in one order (cause she clearly didn't hear me say two orders, or just totally ignored it), but no, she said nothing. she took both of our app codes and told us to pull forward. i got to the window and she didn't say a word. nothing. i was using apple pay, she held the pay machine out the window, and never told me what my total was. i should've asked, but i just paid. she then told me that she put it on one order. my total should've been $1 and i got charged $11. i pulled up to the next window to speak to the manager. he claimed that we can only use one code per order even tho i clearly stayed i was doing two. then joselyn came to the window and started yelling at myself and the person i was with. she wouldn't let us get a word out and wouldn't stop talking. she asked to see the app codes, but once you use them, they go away. she totally ignored the fact that both of our app codes were gone. she said we never told the lady that took our order we wanted two orders. she claimed there was nothing they could do about it. she was very rude and not very good customer service like. to sum it up, she got in an argument with my mom this same night! apparently it was my moms fault that the computer wasn't taking her code. all in all, joselyn, and this mcdonald's are terrible. they are constantly messing up orders, charging wrong, or are rude. DO NOT GO TO THE ELBURN MCDONALDS. no wonder they are 1.5 stars. embarrassing!!!!! i will be calling customer service tomorrow morning! don't worry, i will be getting a refund. read more

Come to get food and there not serving food but they are still open. If your not serving food then close the fucking place.

They are amazing, fries are bussin, shit was fire. Good ass sundae. THEY PUT HELLA CHOCOLATE FUDGE.

Fries are always hot. Very rarely are they out of anything. Ice cream machine is almost always working. Very accommodating of sandwich customization. Employees always polite. read more

This McDonalds deserves 0 stars. Absolute worst I've ever been to. Always mean and grumpy staff. Orders always wrong. And somehow they figure out how to overcharge us every time. We drive 30 minutes out of the way to go to another McDonalds. Save yourself the headache and disappointment. read more

I'll give credit when credit is due...ill also point out how horrible a place is. Fast food, it is what it is but this screw up is just ridiculous. I try not to eat junk food all the time but when you're on the run and need something quick to eat or have that craving you just go for it and get what you get. Something to get by with low expectations on the food but no big deal, that's fast food. This McDonalds had never gotten an order correctly. Every time I've gone in there I've been missing napkins, straws, wrong food, wrong drink etc..you get the point. This mixup was just plain insane. I went in to order a breakfast sandwich for my brother, sister and I. My sister doesn't eat meat but wanted a biscuit breakfast sandwich with just egg on it. I tell them that and the guy at the register looks at me like I'm speaking a foreign language to him. I repeat again "yeah, just a biscuit sandwich, no cheese, no bacon, just the egg on it..." he still does not get it and I repeat it again. He says "so, biscuit sandwich...with just egg?" YES. He still thinks it's weird I'm ordering that. Well, I get back home without checking my order. Big mistake. And can't believe what I see (see pic). Inside the breakfast sandwich container it is literally just an egg. Nothing else. Just a egg. I couldn't believe it. How hard is it to order a egg biscuit sandwich? They didn't even include the biscuit? I'm sorry but that is just common sense. No one there thought this was weird? From the point of order to the cook in the back? No one? I couldn't believe it. That was my last time ever going here. It's not just that this is McDonalds, because I've gone to a tone of McDonalds with amazing service. This place is just poorly trained or don't care. read more

McDonald's - "Can I get a biscuit sandwich with just egg. So no bacon and no cheese.." yeah good job guys. You're missing something. - Fast Food Near Me - Elburn, Illinois

It's convenient, it's one of the few places to eat in this town, it is the only place besides DD that has a drive through window. Those are the pros. Cons: we have been going to this McDonald's for years because it is convenient. If I had to estimate, I would say that we have gotten our orders totally correct and including the utensils and straws needed to consume the items ordered about 5% of the time. Yes, that means 95%of the time your order is wrong, you don't have a straw to drink with or a spoon to eat oatmeal with, etc. I would never refer to this place as immaculately clean, more like not totally filthy. I go through the drive through most of the time and always check my order before I leave the area, so I can go back and get the correct items. Sometimes I just order a drink and it's wrong. I have to say that usually it is during the day that is the worst. When the high school kids are working in the evenings, believe it or not, it's better. Not sure if it is a general lack of caring or language barrier, but it just has a general atmosphere that feels like the management doesn't care about the customers. read more

Absolutely horrible service, it should be 0 stars! Girl that took my order was so ignorant. She never said to pull up, I haven't been to this location and you can't see there is another window due to it being on another side of the building. I asked if I get my food there or do I pull up somewhere she replied "yes pull up duh" when I asked if she really just said that to me she quickly closed the window. When I got to the next window I told the manager and he said he'd talk to her. She needs to be fired!! read more

I would give 0 stars if it were possible. I don't live in the area and went there tonight. the girl that took the order and money never told me to pull up. you can't tell that there is another window because it's in another side of the building. I waited a few minutes thinking that is where I would be getting my food. she turned to close the window all the way and saw I was still there, I asked "do I get my food at this window or am I supposed to pull up?" her reply " yes pull up, duh" are you kidding me? who would ever think it was ok to talk to a customer like that? I told the manager at the next window and he said he'd talk to her. I'm sorry talk...he should be firing her! I will never go to this location again. HORRIBLE service. read more

This is by far the worst McDonald's I've ever been to. My order is usually wrong and they are ridiculously slow. Shuttling multiple cars around the parking lot waiting for orders. And if that's not enough, the staff is not only inept but they are rude as can be. They don't say hello and never say thank you. Simply asking for ketchup got eyes rolled at me. I can't wait for Taco Bell to open. I'll never go here again! read more

I Visited at about 8 pm on a Thursday. Wife and I go through the drive-through and notice that we are missing an order of nuggets -- no big deal. So I go in to get them. The manager proceeds to tell me he put the nuggets in there personally and wants me to bring in the bag. He wanted me to bring in the bag and take each item out individually. After seeing the receipt and no nuggets, he goes to get them while telling me that a lot of customers will take items out to get free food and he knows for a fact that he put them in there. His name is Sergio I believe; I couldn't understand him after asking for it twice. He wasn't wearing a name tag. We live in Elburn, and unfortunately, this is the closest McDonald to us. We will not be returning. read more

This McDonald's is extremely slow. The staff is very young and they cannot handle a fast pace. They were getting orders wrong while I was there, every table was dirty, and people were running around without getting things done. I ordered from the cashier instead of the kiosk. She was rude when I commented on the chaos and filthy dining area. She said that they were "very busy." (She had previously been leaning against the wall doing nothing.) I have managed teenagers at a fast food store in the past - their supervisor needs more training! read more

Went through the drive thru on a Friday night after a long day at work. Staff was friendly and quick, but they sold me a spoiled side salad. I was already home when I discovered it and did not have the energy to go back. Nuggets and fries were fine. My husband submitted a corporate review for me.. dissatisfied. Not the first time we had issues there.. Rotate your stock and get your act together. There are other restaurants nearby and more coming. read more

I've been meaning to post this review for a long while but they are always our of something, or either their frozen coke or their ice cream machine is down. They have no manners or any idea of what customer service is. Honestly wish this one was better because it's on the way to a family members house and the only one for miles making it a good place to stop. One time I ordered an ice cream cone and paid, turned the corner in the drive through to see my ice cream cone being heald at arms legnth out the handoff window on a 95 degree day in the summer heat waiting to collect flies and airborne pathogens. Very unsanitary. I only go here if I am extremely desperate. Bad service, unsanitary, mean employees and managment. Had a survey coupon on a previous reciept once from a different store and they wouldn't accept it because mcds had just switched to having the code on the phone the day before and the manager came over, yelled at me, and said I was scamming them. Thank the lord I don't live in the area anymore. This mcdonalds is the absolute worst. read more

If I could give it zero stars, I would. No napkins, one picante sauce and when we asked if they put the it in the bag, they closed the window on us. Here's a tip, if you don't like your job, go get a new one...maybe one where you don't have to interact with people. read more

4 times my order had to go back for correction, 20 min later I'm finally headed home only to find out it is still wrong. First world problems I know but seriously ridiculous. read more

I went to the drive thru tonight to order a double cheeseburger, and happy meal for my grandchildren. I was greeted over the ordering intercom with "What do you want?" The girl taking the orders was rude. Then I got to the pick up window, and the boy handing my food to me did not speak one word, or even a grunt. Very poor service, but at least, for a change, they got the order correct! read more

OMG! A McDonalds that trains their employees. Being paleo, I try to order plain burgers when in a rush. The Genoa and St Cjarles location say thet ca not make their sandwiches that way. Imagine my surprise as I braced for another chat with a manager when the employee siimply asked if I wanted cheese or not. Would of got 5 stars if not for when I pulled up to second window an arm simply reached out with my bag while they ralked with another employee. Edit: Got down the road and sandwich not only had cheese, but extra cheese even though tag clearly stated no cheese. Sorry McDs. I give up and won't be at your stores anymore. read more

Friendly staff, quick service. We like income here early mornings for breakfast. Better than other McDonald's we've been to.

Service isnt what it used to be they ALWAYS mess up my orderd not one time have i gone that they dont mess my order up! Its so sad

This location is by far the worst McDonald's I have ever visited. The staff is unfriendly, and the wait times are insane. They never get anything right. I have tried to give them multiple chances, and I have yet to receive a positive experience. read more

Ask for Oreo McFlurry with "extra Oreo " get few bites in and all just vanilla ice cream. Wife's was same way not even mixed. Like they just sprinkled on top. read more

McDonald's - a hand holding a cup of ice cream - Fast Food Near Me - Elburn, Illinois

Beware if you have any expectation of getting a accurate order, relinquish all hope. If you want food prepared according to world standard, you better go when it's busy. And than don't you dare add or subtract anything from the grill. 100% of the time it will be opposite of what you wanted. You might think it's because of the language barrier, nope Spanish is spoken fluently throughout the business. The constant non-work related jabbering makes you feel like you're on the outside looking in if you go inside to place your order. And you have to go inside to place your order, because it need will need to be corrected. The bathroom has never had hot water as long as I can remember. One of the blowdryers clicks off right after you push the button. The other one runs just long enough the air starts to get warm, but the airflow is very weak. I have to go and get napkins after shaking my hands off. You'll never see anyone cleaning off the tables while you're there like you do and other fast food restaurants, the dialogue behind the counter is the prime focus of the employees. No smiles no welcome no thank you's just the blank drone painful looks, make it clear they want to get back to the social interactions with the crew as fast as possible. I have read other reviews, and they seem to come to the conclusion of what are you expect it's McDonald's. But I can tell you that the Sugargrove McDonald's or the McDonald's on Randall in South Elgin are worth the drive. In both places it will be immediately obvious as the majority of their employees are high school age trying to learn something and doing the best you can. A few months back I got so fed up with every aspect of that facility, I filled out the ridiculously long survey they give you on the receipt. After reporting every short coming that myself or other family members experienced, they stopped giving receipts out at the drive-through I guess that's one sign of initiative. I normally reserve one star for dirty restaurants, although dirty is in its primary problem considering everything wrong with this facility, I wish I could give it a quarter star. Just keep on driving. Any gas station has better service, and about the same quality of food. read more

McDonald's - Early morning walk, it's nice I think I walk to McDonald's and sit outside and enjoy the ambience. - Fast Food Near Me - Elburn, Illinois

The customer service is horrible. Also, don't expect to get what you ordered since they are constantly messing up orders.

The register young man was nice, but their Apple Pay does not work on a consistent basis, per the manager. I did not bring in my debit card because they advertise Apple Pay acceptance. Thank God my friend was with and she offered to pay. The manager didn't even offer to promo it out because of their machine not working. read more

The tables and floors ,booth seats were dirty five people standing around no one can wipe the counters .Need a good manager.Food was average . read more

Seriously why do people even write reviews seriously it's McDonald's their food is what it is! Deal with it

You already know the food. Fast friendly efficient staff. Good place locals gather for coffee.

Somehow I still end up coming hoping things will be different but for the last 6 times I got fries they were so shitty. The first 5 times they weren't salted not one grain, and the last time the fries were cold. Not room temperature cold, cold as in not fully fried cold like someone was in a rush. The workers seem to always half ass the food and especially the managers. I can't count how many times I have heard racist comments and jokes I've heard sitting inside or through the windows that it's upsetting. It's not Caucasian people making the jokes either, it's been this one Hispanic guy making them but he's not the only one. The last time I sat inside too before the pandemic the tables were so utterly filthy, I didn't see one table clean. Dead flies by the window and live ones all over the place. Though still I'll catch myself coming to McDonalds every now and then but it has been going severely downhill the last year and a half read more

Worst McDonald's I have ever been to. To mess up an order is okay when it is every now and then but this place takes pride in messing things up as much as they can. I understand if it is a bad day but every day being a bad day is too much. The only good part of it is the one guy at the drive thru in the morning. He is cool and will talk to you and is generally a good guy. The rest of the staff could be replaced with a daycare playing restaurant and still probably would be better service than what you get there. Others at the drive thru are rude and impatient. You tell them just a minute and while you are trying to figure out what everyone in the car wants they will interrupt you every 10 seconds until you order. Then once you start to order they will keep asking if that's all or anything else. Just a terrible experience. Seems like the only thing they get right is a simple breakfast order of two sandwiches but I have been burned by this place so many times with forgetting stuff and just being wrong on orders that I still have to check. If there was one closer I would definitely go there. read more

Went to this location on 5/18 and checked the hours online before leaving the house 10 mins away.. got to McDonalds at 11:30 and was turned away by the cleaning crew; even though it was posted that they were open until midnight. Very disappointing. read more