Ordered through the app and ran inside quickly to grab a sauce I forgot. What I saw was disappointing. An older gentleman had been standing at the counter for about 20 minutes and hadn't been acknowledged at all. Staff were focused on the drive-thru and not paying attention to customers inside. When I asked if we could order at the counter, the manager came over with noticeable attitude. The gentleman ordered first, and I appreciated being able to help him get some service. Not everyone is comfortable using the kiosks, especially across different generations--and in this case, he only had cash. That should never mean being ignored. Once I got my sauce, I went back to wait for my order. The manager later came outside with a sheepish smile, which honestly felt like she knew the situation hadn't been handled well. I get that drive-thru can be busy, but completely ignoring in-store customers--especially someone waiting that long--is not okay. read more

Well I was really excited to get some breakfast! However, I sat in like for like 30 minutes, while the lady on the intercom told me to wait in a rude manner, which was fine I guess it is early. But then I finally get my food it's basically thrown at me. And then to make things amazingly better I get home excited to finally eat the food I've been waiting forever for and it's a biscuit?? I asked for a McGriddle. Which I stated 4 times while ordering. This place never gets better, and their customer service just gets worse every time I have to make a review. read more

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Received a used ketchup packet in our to go order. So disgusting. Had to throw away the food.

Driving through Nevada in the middle of nowhere, seeing a McDonald's was a welcome sight. Our experience here was not near as bad as some of these reviews. We used their Kiosk to order and our order was ready quite quickly. Food was normal for a fast food place like McDonald's. The restaurant is spacious and has a playground for kids. The place seemed clean and most importantly, the bathrooms were clean. read more

McDonald's - Cute interior - Burgers Near Me - Ely, Nevada

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Zero stars if I could. Ordered through the app curbside at McDonald's in Ely, NV. Waited 20+ minutes--no food. The lobby was locked; we are not sure why. We went to the drive-thru to resolve it and showed proof the order was paid. He offered no solution, said "not my problem," and handed us two phone numbers--one went to a dead voicemail, and the other was disconnected. About 30 minutes later, a refund came through--I assume the manager found our order and canceled it. We went to Carl's Jr. instead, where an employee who used to work at that McDonald's told us the manager absolutely could've looked up the order but likely chose not to. Lazy and dismissive. A good manager would've checked the system, owned the mistake, and offered some courtesy to make things right. This guy just shrugged us off. Terrible service. Do yourself a favor and skip this location. read more

After a 9 hour car ride, McDonalds was a quick and easy stop for dinner. We pulled up to the drive through and asked for something we get at every mcdonald's we have ever been too and was on there menu. The lady told us the meal deal only comes in spicy mcchicken. I was very confused because this is what i always get and it was on the menu so I asked why it was on the menu and she said "I don't know, I didn't put it there." I then was frustrated because she was very rude about it and she said "I know what i'm talking about" The worst experience I have ever had. We went to Carls Junior instead and had Excellent service. read more

This McDonald's has got to be the slowest fast food place I have ever been in line for on our way through town we stopped and ordered Egg McMuffins it took 45 minutes I was getting mad I told them either give me my food or give me my money back and then stupid ass there's no other fast food place in Ely so we stopped there in the afternoon on the way back home and it took about 20 minutes to get a cheeseburger and then the order was wrong this place really needs some work read more

8 hours into our 11 hour drive. Made a "fast food" stop. Unfortunately at a McDonalds we haven't had good service with. The nice lady at the front counter seemed like she was drowning. Nobody in the back was willing to assist her. The soda machine had no carbonation when asked if it could be fixed everyone started yelling at her. So we all had to drink juice soda. Horrible service. read more

Stopped by this morning, and waited in line behind someone who apparently didn't read the note that they were closed. A McDonalds closed at 7:55 AM on a Monday? Really? read more

McDonald's - Note on drive thru saying they are closed. - Burgers Near Me - Ely, Nevada

Placed an order online for pickup at the counter and when I go to open the door it's locked. I see like 20 people inside. Apparently the dine in is closed due to being understaffed. They demand everyone go through the drive through. Totally unacceptable. The drive thru line was backed up. read more

What a rude girl at the front. Zero customer service. Zero for helpfulness. Zero for courtesy. Zero personality. Get rid of her and hire someone who will help your business grow. I will NEVER stop here again! read more

Unfortunately our experience was not so great, i'm not usually one to leave bad reviews because i understand when businesses are short staffed it's not always their fault, but my biggest concern is the food handling safety that nobody seems to care about. As we waited inside for 25 minutes, i observed employees drop items on the floor and put it back on the counter next to the food, wipe their noses and cough into their hands then touch the food, drop items into the dumpster then come back inside to resume bagging the food, all without washing their hands. On top of the food not being hot when we received it, and employees ignoring everyone standing within the lobby to prioritize the drive thru customers. My main concern with this whole ordeal is the lack of food safety, and the manager on staff had no care for properly guiding her staff and making sure that if timely service isn't achieved, the very least food safety could be. read more

Literally the worst. Stuck waiting in drive through for over 30-40 minutes can't leave because I've paid and want my food I paid for then told to pull up to the wait for food here spots to wait even longer... Pathetic excuse for fast food and better off going elsewhere or making food yourself, why even bother... read more

Easily, the WORST McDonalds I've ever been to. It isn't unusual to sit in the drive thru for upwards of 30 minutes, on a regular basis. I've only visited via the drive thru, but I hear the inside is beyond filthy. Oddly, the manager manages to keep his job. read more

If I could give zero stars I would. Just went through the drive thru. They have someone on their 2nd day working the drive thru orders. No problem. I'm really patient with new hires. But she put in our order wrong. Got to the pickup window and showed the manager the receipt, just to confirm they'll get it right because the receipt wasn't right. She took it back but the GM Maria was working and refused to fix the order and said that's what we ordered. My kids have preferences and allergies, why would I order anything that they can't eat? Worst experience I've ever had, especially in my home town McDonalds. Maria needs to be fired immediately. Customer service was awful. read more

This McDonald's should be condemned . It's always under staffed and over crowded takes forever to get your food . Everything is usually cold by time you finally get it . The inside of the store is a train wreck . read more

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BAD!! I ordered a cheeseburger, fries, and a Diet Coke. Cheeseburger was FLAT and tasted off... the cheese had a different taste, I better not get food poisoning I stg. Fries were OLD. And they were out of ALL the sodas....How do you mess up McDonald's this bad? I should have guessed from one of their signs full of gramatical errors smh. NEVER AGAIN!!! Wait till the next pit stop read more

Service was horrible, making people use app or kiosks no counter help, no soda available, manager arguing with a dissatisfied customer. Took 15 minutes to get a coffee! People lined up but no one came to help. read more

WOW 9 months before I get any answers and it is the same response to every review. Maybe you could act like you care by writing personally to each individual like you care ‍. Management needs to make serious changes at this location and do away with the kiosk and having to use an app to get the special offers. Please stop playing games and be straight forward with the customer. If I treated my customers in my business this way I would be out of business. I can't load the App and at this point we will not be buying any food at any McDonald's if this is the best you have. read more

Don't come here. Seriously don't come. This is the worst customer service that I've ever experienced. It's shocking how workers don't acknowledge you and they don't speak to you until the end to say "here you go". If I had seen the other reviews I would've never come. The service was abysmal and the wait time when you're one of the only people here definitely leaves something to be desired. read more

Your typical McDonald's stop in the middle of nowhere. There's a huge parking lot, which is nice. I used the Mobile App pick up for the first time, which was very quick and easy. Plus, you get extra discounts and deals from the app! I got to try their new Spicy McNuggets and Mighty Hot Sauce. You can never go wrong with some hot and crispy nuggets. The sauce was quite spicy, which is surprising for a fast-food chain that always keeps the spice level mild. read more

McDonald's - Spicy McNuggets with Mighty Hot Sauce. - Burgers Near Me - Ely, Nevada

Food is fine here but they really need to work on their drive-thru efficiency. Even of you order on the app well ahead of time be prepared for a 40-60 minute wait in the drive through. They don't answer their intercom and then make you wait in a drive through spot nearly every-time. Ive never gone through here and it gone smoothly. I hope they figure it out read more

Today I ordered my food VIA the moble app. Something I normally do because it's please a mad house when ordering in the lobby! After opening my app I opted to use the points I had accumulated on a Big Mac. Then I wanted a soda, none currently available! ok no biggy don't need a soda. Then I went to order chicken nuggets. Again currently unavailable, wtf. Moving on. McDoubles no diced onions available, okay didnt want them! Got food ordered, confirmed, left the house, pulled up to the spot and went to put in my number. "Order cancelled". Go inside to order. No C02 for sodas mocas or anything else. Not surprise!!! ordered new food. And guess what got my burgers wrong. When the manager went to tell the line cook I got a a dirty look like it was my fault he couldn't read the order right. Disappointing compared to 5 years ag the new managers need training in management. And the crew need a reading comprehension class. read more

It makes me sad to write such a terrible review bc I love McDonald's but this place was absolutely disgusting! I placed my order online bc there was a crowd of people standing around waiting for their food and as I stood there waiting I started noticing all the filth that surrounded me. Not only were the people on the inside of the restaurant complaining but almost every drive thru order was coming in to complain as well. Missing bacon, half filled fries, no syrup in the drinks... I heard all the complaints. This is sad McDonalds... you can do better. read more

Make your burgers better looking, put fresh salad on these, and fix your customer service because it sucks ass so fix this problem or I call the health department on your ass read more

McDonald's - Burgers Near Me - Ely, Nevada

Nothing. Worst service I have been. Waited 40 minutes for 6 nuggets and a cheeseburger. Go hungry instead stopping here.

There are not many options for a quick snack in Ely, but getting ice cream at McDonalds hit the spot on a long cross country trip on Highway 50. Staff were very friendly and service in the drive thru was quick. Ice cream was standard McDonalds. Even though only the hot fudge Sundae was listed on the menu, a caramel Sundae was also available (which made me happy). Would stop here again. read more

We stop at this McDonald's everytime we drive to/from Idaho/California. It's been updated recently (interior and exterior) and it's in really good condition. The best part? It's very clean! They have a nice, open play place, and an indoor seating area as well. This location also has a drive-through. They are not open 24 hours though (which is a bummer, and one of the reasons they're rated 4 stars instead of 5), but their Billboard does say "now open at 5am". The staff is also SUPER friendly! It's clean, play place, friendly staff, and a drive through? Why not 5 stars? Well I've already mentioned the not 24 hours. Also, their location is difficult to get into if you're coming into town from the south, or the West, due to the medians. I know this isn't their fault, but it's still a pain. I like this McDonald's though. I'll keep stopping here when I drive through. (Get it? "Drive through"?) read more

The employees are always very nice at this location and you are able to enter this location although the play area is closed. (I know most locations in Las Vegas will not let customers in.) The inside of this location is not usually busy so if you are in a hurry I'd recommend walking in because the drive through is always packed. Doesn't matter what time of day. Inside is clean, kiosk was broken on this trip so it took a little bit of time to place my order. Only because the girl working the cash warp was working the drive through. The food is always seems to be made fresh and they are not stingy with the sauce or ketchup. I hight recommend using the app because this locations drive through gets VERY busy as I mentioned before. You can also score awesome deals that are not available is you just order. read more

Waited seventeen minutes for a small fry and two cokes (inside). Watched numerous cars pull into drive thru, order food and leave before our order was processed. read more

This mcdonald was pretty nice in terms of cleaniness. It's clean and up to date. There is also a play pin, which is a rarity nowadays. Service was kind of slow though, but might be cause they seemed short staffed. read more

McDonald's - a gym with a sign on the wall - Burgers Near Me - Ely, Nevada

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Quite possibly the slowest fast food restaurant I've ever been to. There was one other family in the restaurant when we arrived and it still took over 30 minutes for our food to be ready. And the bathrooms were really dirty. read more

What the Fuck is wrong with McDonalds in Ely NV??? You order a Double Cheese Burger with extra onions and ketsup. You Review your receipt and see you were charged extra for the extra ketsup and onions. You receive your order and examine it ( A MUST) and see that there is either No ketsup or onions, OR, there is a veryTHIN swipe of ketsup and maybe 5 little tiny bits of onion. You send it back to get what you ordered. Then, when you get it back, it is LOADED with what could be a whole bottle of ketsup a da whole diced up onions making the burger virtually inedible!!! I DO NOT recommend going to the Ely Nevada McDonalds. If you are traveling and want McDonalds, keep traveling to your next stop no matter how hungry you are!!!!! read more

Look, the kiosk ordering is NOT an improvement, and this McD is terribly understaffed. I really felt for the people working there.

McSlowDonald's should be the new name of this place. I think we were in the drive-thru for about 20minutes. The service was nice once we ordered and the food was still good. Sadly they filled my iced coffee to maybe 85% of the cup. Why? It's the only McDonald's in town. The only other option is Carls Jr. read more

This place needs to be shut down. Poor management. Under staffed. Staff busting their hump and can't keep up. Where is the manager? Filthy floor. Petrified meat. Staff wearing Jean's and faded tshirts...just came in from gardening? Long wait. Corporate should pause franchise until owner gets it together. Will never return. read more

I have been a regular customer of this location since their first day open for business 25 or so years ago! I always get treated great by the staff and always get a consistent, tasty meal. Let's face it, consistent is what McDonalds is designed to be and they're always successful at that for me. I've eaten literally thousands of egg McMuffins, cheeseburgers and chicken nuggets over the years and find it very comforting to know this location is always there to fulfill my needs when I need them. My grandkids always consider it a treat and are easy to bribe with the promise of a trip to "MickeyD's"! This is a mainstay in our community, with friendly faces and the promise of exactly what I want, when I want it. I'm not eating at Mcdonalds to find that rare new taste, I'm eating at McDonald's to get that taste that I count on to be the same every time and these guys shine at that! read more

I've never had a McDonalds take so long going through the drive through!! Bad business for McDonalds!! Grrr!!

Dont ever expect your order to be correct at this place. Check your bag before leaving the drive thru. We dont go here often but when we do, it's almost always wrong. You're supposed to ask for condiments at the speaker or you'll be charged extra at the window. Really? Even when you ask at the speaker, you still wont get it or they put something entirely random in the bag (like salsa!) My big breakfast this morning not only didnt get the extra syrup I requested AT THE SPEAKER, there were no hashbrowns in the bag. I guess I'll have to start opening each individual order to make sure all the components of that item is there It's very frustrating. read more

Don't bother stopping here. Coffee was burnt and clearly old. At 945am on a Saturday. Really? Once again if you can't do it good just don't do it. McDonald's is known for having reliably good coffee. Just not this one. If I wanted terrible coffee I would have taken the free stuff from the hotel. read more

McDonald's - Terrible coffee - Burgers Near Me - Ely, Nevada