Super packed and busy McDonald's especially since it's a rest stop area and it's right next to the Tesla chargers too. Despite this, service is super friendly and very efficient despite how bustling the restaurant is with almost all tables occupied, people ordering from the kiosks, and just asking staff questions all around. But there's a reason this location has won so many awards. They're great at what they do. We were in and out fairly quickly and the quality of our food was decent for what McDonald's is too. Crisp nuggets, came with the sauces that we need, yummy small portion of fries, and fresh crispy apples. Love that the restaurant itself is decorated and personalized with the fruit balloons and decor to signify the new drinks that they introduced as well as a cute little sign describing each drink. There's also staff shout outs on the wall too. I know this is sort of in the middle of nowhere, so the fact that the staff pulled this off altogether is noteworthy of praise for sure. Feels less corporate and soulless. Wouldn't mind stopping here again. read more

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Dropped by here near the end of December. The place looked festive with all the colorful decorations: Grinch and elf posters, balloons of various joyful colors (green, light green, yellow, red, light red, dotted red, ...), etc. Staff was great. The young lady was kind enough to give me a cup of hot water when that was all that I asked for since I had no appetite. It even came in a cute cartoon-designed Grinch-themed cup. read more

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Annoyed... Came at 1:15am and told us there closed. It was clear there were people inside. I don't know what they were doing but it wasn't working that's forsure. If you're not going to be open 24/7 then change your hours online!!! read more

Fix the damn Kiosk! Nominee even works here at least you could have more than 1 operational kiosk! And it's so slow. I'll try the anime burger spot across the street next roadtrip! read more

Awful service. So poorly run. I couldn't place my order until I got a table placeholder with a number on it. I had to go hunt for my own since there were none at the kiosks. The instructions said to go sit at the table and they'd bring me my order. Took me 5 minutes to realize they were screaming thr order number at the counter for me to go pick it up. read more

Took 13 minutes for them to process my order for a large fries table-side. I had to go to the counter to inquire after them. Such a simple order, but they appear to prioritize mobile orders over any table orders. Their system appears to be off, only allowing them to view one order at a time. read more

Busy location but parking available with patience. No wait to order and food was ready immediately. Packed with people ordering at the kiosk. Associate requested everyone behind me to go to the kiosk to order and then to get in line to pay. It seems like a lot to get in line twice but overall it was fine. read more

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Honestly this is a busy location, but they get those orders out quickly. We ordered through the kiosk and our food was ready in under 5 minutes. Everything was almost right too! They did remember to take off the cheese from my McMuffin order but they also took the cheese off my husband's McGriddle, which was not how we ordered it, so he was less than thrilled but it all worked out. This location is worth it for the convenience alone, although it can be difficult finding parking as it's connected to a gas station. It's gets very busy as many use the restrooms too! read more

I placed my order through the app, and the process was smooth and easy. Sharon delivered my order and was very kind and professional. Everything was correct, and she even included napkins. Thank you! read more

McDonalds - Pretty decent coffee for McDonald's. - Fast Food Near Me - Firebaugh, California

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It says 24 hours open on the website and on Google, but upon arrival no one is here, no one is responsive, screens and lights are off. read more

McDonalds - It says 24hrs on the website but they're closed, all drive through screens are off and no one has been responsive. - Fast Food Near Me - Firebaugh, California

Disappointed. I understand accidents happen, but this felt pretty intentional. We ordered our daughter a happy meal 4pc McNugget meal and instead got 4 lemons. Almost comical, but still ridiculous. read more

McDonalds - Lemons. - Fast Food Near Me - Firebaugh, California

In the bathroom, no soap and not much water. And this is where the employees have to wash their hands too.

You gotta be kidding me. I seldom have ice cream and then Mari just makes me an ice cream without toppings. I paid for extra toppings even so I wasn't asking for anything free. When I showed it to her. She stood there in a full restaurant and said "I put the Oreo on the bottom and the top..." blah blah blah. She was rude and loud and barely gave me her name. No tag and I asked and she shrugged her shoulders. God I really dislike this McDonald's. And the bathrooms don't even get me started. Filthy. With signs asking us to keep it clean. Well it would be nice if you cleaned it at all for us. No soap in dispenser. Disgusting is an understatement. Enough. Just won't be back. Oh yes, I threw away the "ice cream" I never ordered. I would have had soft serve cone if I wanted. Also, I threw it away in front of Mari and walked out. I heard applause in my head. No I didn't. Just sucks when it is just trivial order being treated as garbage read more

Dirty. If we didn't have to get food here on our road trip we wouldn't. People are careless who work here obviously. read more

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What an awful manager. Another lady and I were at the counter after we received our order. She was waiting because they forgot her coffee and I was waiting because they gave me hot mustard instead of honey mustard. No acknowledgement from anyone. The manager, wearing an apron that said manager, was within earshot and chose to ignore the other lady. Another lady was standing there looking at her phone for like 10 minutes and then clocked out. So she didn't want to do any work and was watching the time on her phone. One employee also left and looked at the people waiting and said "not my problem, I'm off" and she laughed. Only one lady was putting the meals together for sit down and drive through. I felt bad for her but when we got her attention she helped us. The manager is a lazy loser. read more

Fast service Fries (Large is priced at $5.49) were not filled up all the way. Women's bathroom water pressure is really low and you need to run it for awhile to properly wash hands. The soap dispenser is falling off the wall, topless and exposed. It should be enclosed so it is tamper proof. read more

McDonalds - Soap dispenser is opened, exposed and falls off the wall. - Fast Food Near Me - Firebaugh, California

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This location is disgusting they definitely need more help. Slow service, out of everything, flies.. very aggressive flies everywhere

I stopped here in the morning. Before it gets trampled by guest I guess. Looking at the reviews makes it seem like this is an awful experience. But who writes about their positive experiences at Mc Donald's? I guess I will today. I made a stop here in the morning, driving to LA. Bathroom stop, but why not get food. It was clean inside. Everyone there was very pleasant. I don't usually eat Mc Donald for breakfast. Had never been a Sausage McMuffin kinda girl. But, something gave me the urge to buy Apple Pies. We go back into the car, grab our food, and to my surprise FRIED APPLE PIES! I was SHOOK! I was EXCITED in the car! I almost wanted to turn back and get more. I have not had fried apple pies since they removed them from their regular menu. I will always make a stop there to get fried apple pies on my trips down the 5. read more

Stopped on my way to LA to order a McDouble, which is a rare treat. I already hit the freeway when I started eating it. There were no pickles (which 100% make the burger) and no ketchup. It was also served in a large bag with no napkins. This isn't high quality food but I've never had a more low quality McDouble and felt like a waste of a treat. Do yourself a favor and pick a different McDonalds. The longer lines in Santa Nella are worth waiting in. read more

This Mickey D's location is attached to a gas station so I'm sure it's gets loads of foot traffic from hungry and road-weary travelers like myself craving for comfort fast food. They have kiosks and encourage patrons to use them. When I visited at like 4am on a weekday it looked like they only had 2 staff working and were getting overwhelmed by the few customers trickling in from the freeway. I ordered right off the menu and was disappointed in how long it took staff to re-add regular coffee as a drink option for my biscuit sandwich combo. I was told by the staff person taking my order that regular coffee was removed from the menu yesterday because they ran out of coffee...I rolled my eyes towards the giant coffee station in the adjacent gas station convenience store. To save time, kindly asked to ignore the drink option, but they didn't work out in my favor...as the button clicking had already begun as the line behind me grew. Anywho...they also had multiple signs informing patrons that they are completely out of McCafe options. They didn't stop the guy behind me from trying to order McCafes... My order came out quickly: - Biscuit sandwich combo with hash browns and regular coffee: sandwich and coffee were done properly, but my hash browns were barely warm which is lame because all they have to do is reheat them - Big breakfast combo with sausage and hotcakes: it was assembled properly and served warm, but they forgot the butter I've had worse roadtrip fast food meals. But I've also had better. Nuff said. read more

McDonalds - Order counter - Fast Food Near Me - Firebaugh, California

McDonald's sells itself. It's hot as dickens and the operations here is a complete mess. There is zero customer service or any appreciation. The operators, managers and entire staff here do not understand manners, empathy or basic service. Allowing 25+ minutes between cars at the drive through window with zero explanation aside from "just a minute" is piss poor. TL:DR - there are many other restaurants who deserve and will earn your business in this exit. Wayback Burgers is the smarter choice. read more

This McDonald's is in an unfortunate location, attached to a gas station and right off Highway 5. I'm sure they get a ton of people coming in every day so the workers are trying to accommodate them as best as they can while being underpaid. But honestly, it was just gross. The tables were sticky and unwiped, all trash cans were filled, and there was trash everywhere. Most if not all the electronic ordering kiosks were glitching when trying to pick through anything that gave you options. The ladies' room didn't have toilet paper or soap and all the trash cans in there were overflowing. Toilet paper and trash was all over the floor. But the bathroom was part of the gas station so I guess that's not on them? The food is fine. Standard McDonald's, hard to mess that up. We got our food pretty quickly at 4pm on a Sunday. But I don't think I'll be coming back here. read more

Dirty bathrooms no toilet paper in the women's bathroom, long lines, too busy. Food took forever. Dirty tables.

Very rude people we waited in line for about 30 minutes we then Got our food and it was cold and our order was wrong. Waste of time we were going to go back but that would've taken an hour to get it back out. Don't go there. Better off going to the gas station at least it tastes better and is more fresh read more

This place is a joke Four people on the clock doing absolutely nothing. People were in line n the manager was wiping down the "already clean" tables, and The other ones were just hanging out. And don't get me started on the food. I attached what I ordered n what I got. read more

McDonalds - Fast Food Near Me - Firebaugh, California

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Stopped in Firebaugh for some gas on my way to LA. from SF and decided to get a snack. I know that the mac ribs are not what you consider gourmet good but I said to myself, if you don't try it, you can't talk about it. There were numerous dead flies on the floor and under the benches and seats ; The carpet next to the soda fountain was dirty as well. Restrooms were the same! How can management accept this and doesn't corporate visit their franchisees? I will not post px. read more

I walk in wait 5 or 6 minutes and no one even acknowledged my existence. Finally after getting the attention of the guy bringing out orders I ask if someone is running the register, he says no, we only use the kiosk, here I'll show you how. So what in the world is the difference of this guy showing me how to do his job at a kiosk or him just ringing up my order.. tell me when did I get to the point of having to do the work of an employee and I'm really sure I wouldn't get the employee discount.. Please, self entitled manager of this McDonald's in the middle of nowhere, fix this abomination of zero service.. read more

This place needs new management. I hadn't had McDonalds in years and of course I get the worst customer service, a great reminder to stay away from this garbage. Seriously there's better options around and they don't care about the customers. I ordered on the kiosk, grabbed a number and waited. 15 minutes pass by and I am wondering how long does a fast food place like this take to make an order? I watch the employees deliver meals to cars outside and another 10 minutes pass by. I am being the most patient customer they could have ever gotten. I don't like to be that person but I hit 30 minutes and realize there's no way it takes this long. I was on the road for hours and had no energy to make a scene. I approach the employee let her know I've been waiting for 30 minutes and I hand her my receipt. She goes gives it some other employee in a gray shirt and she seems irritated. As I am waiting for some feedback I see a bag on the counter with too many flies all inside it, all over the food. The employee gets back to me and lets me know that they're working on my order. She notices the bag and looks inside, realizes its my order and has the nerve to say this is my order and hands it to me. Hell no I wasn't about to take that trash off her hands. Come to McDonalds for a wonderful experience and the best stale fries and whatever they mash together as meat. Best meal you'll ever have, said no one, ever. read more

Steer clear of this place if you pit stop on a road trip, took 20 mins to get our food and that's AFTER I had to go inside to ask for a new coke (extremely watered down) saw our food sitting on the counter as I was at the front register, some guy walks out picks up the tray walks my food out to my car (we've already waited 20m) while I'm at the counter inside, didn't even get a hi or how can I help you. Bonus! The food was even cold! RUN. read more

Horrible , slow, unorganized, and bad customer service. They get paid $20 an hour for this kind of service? Smh

When you're on a road trip seems three things come to mind that herald a pit stop: fill up gas, use the restroom and buy a fast meal you can eat while continuing on. On this particular drive we came upon snow, wind then rain in a matter of hours. The food choices were slim and pretty much were Subway, Jack In The Box and McDonalds. I saw an outside restroom where people were lined uo so I went there. My daughter walked her pup. So much smarter than me, she was in line for the restroom inside. This McD's was actually in another store and there were rotating sausages being cooked. Pass through the signed doorway and there are kiosks like the airport but instead of a boarding pass you get an order receipt. So modern. The guy on the machine to the right of me asked how to get to the total. I had to say sorry, my first time using this too. He looked back at me, smiles then said, got it. read more

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Kiosk will print a number for you without you paying. Standing here expecting food, waste of time. Terrible service. Let's let robots do the job over people. read more

More reasons not to support McDonald's and fast food... only one kiosk working at a busy location with staff refusing to take orders at register but I could go drive thru...put a fn sign out then. 20 minutes on a line for the kiosk to a top when it was my turn... haha screw this McDonald's and whoever owns and manages them read more

Closed The one time we actually want to grab some quick McDonalds to continue onto our road trip, we end up wasting time at this pit stop. We noticed that it was KNOCKED down and cleaned out for remodeling. What a disappointment. read more

Super busy. Undercooked burgers but too busy to try to get new ones. Do not recommend. read more

This is the WORST McDonalds I have ever been in. Service? What service? We walked in and there was no one behind the counter and very few signs telling us what to do. We figured out that we needed to order either from the kiosk or the mobile app. We did that but the kiosk wasn't working so we hunted around for a human. Couldn't find one. There were a few customers around so we knew there had to be someone working. Finally a girl came out of the deep recesses of the back and she figured out what was wrong and we placed our order. It. Took. Forever. At least 20 minutes for a burger and fries. Fries were cold. Chick behind the counter kinda tossed our food at us and then retreated. We wanted ketchup but there was none to be found. Do not recommend. read more

Wow! This store has to be the most ran thru location ever! Soda machine was down and instead of offering a shake or frappé at no up charge the 'manager' proceeded to tell me it would be additional. Do better at hiring competent staff member's that can problem solve on the spot. read more

McDonalds - Worst! - Fast Food Near Me - Firebaugh, California

Wow finally a McDonald's that gives you Exactly what you asked for. Thank you for giving me hope that all McDonalds can provide the same level of customer service that you did. I wanted fresh cooked fries, lots of napkins and salt with two sodas. Fresh cooked fries at McDonald's cannot be outdone. The most excellent fries when cooked fresh to order. Thank you again!!! read more

Not having frozen items is normal for McDonald's, but this location doesn't even have salads! Quite a letdown. read more

Came on a Sunday eve, took 10m for food which I can tolerate but the food was lukewarm and the value nuggets were a different and much worse recipe than the usuals. To make matters worse, half the dining room was closed for no reason and seats were mostly full so I ate in car. It's McDonalds so I know what I'm getting but this McD's is bottom tier. I regret not going to Wayback Burgers across the street. read more