Stopped by McDonald's with grandbabies in the afternoon when nearby schools were just getting out, so it was very busy and full of kids. The food was what you expect from McDonald's and came out quickly. The main issue was cleanliness. With so many people coming in at once, the dining area really needed to be tidied up. Tables and floors could have been cleaner. Overall, it's a convenient place, especially during busy after school hours, but better attention to cleanliness would make the experience much better. read more

Good quality McDonalds. Lucy was there to help us and she is very kind and helpful! Food was hot and tasty.

Drive thru workers are so mean, they didn't take our order because we were laughing in the car to ourselves literally not even about him, so he decided to not take our order and caused the line to be backed up. Weird... read more

The food is OK. I went through the drive-through and the drive-through staff is so shitty. They're so disrespectful. It's actually disgusting. I literally she asked me if I wanted a receipt and I said yes and she said have a nice day. Literally, I asked for a receipt and I didn't get one. And then she said you're holding up the weight please take your order and leave and I was like OK fine whatever read more

poor service. we order a McFlurry but they dont give a spoon. theres no napkins as well. staff are not smiling and no one will listen if you ask them. ‍ hello staff please improve your service. read more

The store now has a new front counter that never has anyone manning the registers to take your order. The atmosphere feels like a rest stop concession where the employees can hide off to the side. They prioritize the drive through customers, and don't care about the people who come into the store. What kinda crap is this??? I believe this is the fourth redesign of the restaurant since the early '90s. Make up your mind - better yet make it an In and Out Burger. By the way only thing that is worth coming in for is the current $1.00 coffee. read more

I stopped there with my kids for breakfast two weeks ago, and the service was disappointing. The Hispanic lady serving us seemed unprofessional and gave me attitude. She ignored us while we waited for our food, and when she finally brought it, she handed it to me with one hand and walked away without acknowledging us. The service was poor. read more

The fries are ALWAYS crispy. My husband and I always stop at this location before heading to the beach or a friend's house and it is always good quality fast food. The workers are polite and helpful. read more

I really like enjoy this McDonalds. It's up to date and always clean. I don't get visit this location as often as I'd like so errtime I do it has a new amenity. Touch screen order was a nice surprise with TABLE SERVICE. McDonald's has table service! This location is definitely the latest, up to date, top notch McDonald's with nothing wrong with it ... except for the temperature. It is always freezing cold. read more

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The quality of everything is down. The coke used to be so good. Now for 3 days in a row, the coke is watered down. Terrible.

As there are no Zero Star options, I am forced to give One Star. The same applies to McDonald's corporate Customer (Dis)service. This is apparently what this location considers a full order of Large Fries to be. Cannot call them to complain because the phone number they list on the web and at McDonald's Corporate is a Fax number. They obviously do not want to speak with anyone. I told McDonald's Corporate I want my entire order refunded ( what is a McDonald's dinner with fries?). They took the information but didn't promise any response nor any refund nor any apology. Although it is convenient, I will not be patronizing this location again. I advise you to do the same. read more

McDonald's - This is what they consider a Full order of large fries - Fast Food Near Me - Franklin Square, New York

This place is trying hard and doing well. Very updated look, staff seems to be managed well. Eating area, children's play area, and bathrooms are super clean looking. read more

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Okay will admit I haven't stopped in McDonald's in some time, but will have to say they are really upping their game technology wise. My older sister was in desparate need of a Mc Cafe coffee. New mom with a headache of daily struggles of being a new parent and being shut in sorta speak, you get what they want. After church i did as requested and stopped by local Franklin Avenue McD's to satisfy that request. Initially was almost hit on way in as I was going straight with the green light and another car was rushing to make a right turn on red to get into lot. Guessing they wanted better position ahead of me in drive thru. So let's just say I opted to go inside and I was pleasantly surprised. McD's looks nothing like it use to as its decked out Panera style with self service stations. Talk about convenience and knowing your order will be correct. I opted to try that route and it was quick / easy to use. Talk about in and out. Nice upgrade McDonald's! read more

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This has to be the worst McDonald's in the world. After a certain time it's always cash and they take forever to serve your food even if you're the only one in line. Jesus Christ. read more

This is the worst McDonald's!!! I have given this location several chances over the years because they are so close to me. I'm done!! The order is always inaccurate. I call and they tell next time or come back. YOU MUST CHECK YOUR ORDER BEFORE DRIVING OFF. The fruit punch is never sweet. The fries never have salt. RIDICULOUS!!!! I guess I will drive further to another location. read more

The food is good,l. However the service is ridiculous, especially for pick up. They will yell at you if you're picking up an order. The lady at the drive thru as well has no regards for customer service. The ambiance is crazy here, if you're not placing an order in person, forget about respect and integrity with the staff. One of the most horrible McDonald's eating establishments I've ever had an encounter with. I've been a General Manager for a couple years and this place needs a REAL CORPORATE visit. read more

Super fast service. Line is usually out to the street but it moves very quick so not a long wait time.

To the night shift you Suck! From the guy that takes your money to the guy that gives you the food they are f***ing nasty. They never say your welcome when we always say thank you and they are both the rudest ... they stare at u and almost throw the food at u ... hire people with manners. read more

My husband and I order many coffees and other drinks every single week. The VERY wide and VERY short spanish girl who works the drive thru is awful. She fills the costly drinks only 7/8 full, FAR from the top and FAR from the line inside the cups. We have repeatedly asked her to fill to top but she won't. We are done with this place and her cheating us. We will report her to the manager and to headquarters but from reading other reviews of this place on YELP, looks like McDonald's doesn't care. We will go to their competitors AGAIN. read more

Really slow because their staff turnover rate is so high but we come there for the play place so, oh well. Most of the time it's clean and he has a really good time and honestly that's really all I care about. Plenty of parking. Drive through is cool too because you're not stuck in it forever. Easy convenient location in between hempstead Turnpike and the southern state. I like that they have a light at the main entrance/exit. It makes it easier to get onto Franklin Ave as that's a fairly busy road. read more

Usually this McDonald's is pretty good but recently not so much. Check your burgers, they have been under cooked . Red red meat, not good. Do better please read more

Worse McDonalds ever. The crispy chicken is hard like a rock. Frozen inside just fried for a second. read more

McDonald's - Fast Food Near Me - Franklin Square, New York

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If I could leave zero stars I would. I ordered a strawberry milkshake through Uber eats. And whoever the idiot that works there (says a lot of where you work) (you're useless) made a strawberry banana smoothie and slapped some disgusting whipped cream and made it pass as a strawberry milkshake. Shows where you peaked in life (you haven't). But then again you work where you work so I pity you. read more

I really love this McDonalds! It looks like it has been recently updated. Tables are clean and service is exemplary. Everyone is on board with smiles and courtesy. There's a play place that's great for smaller kids and a hoops area that older kids seem to like. But my favorite part about this McDonalds? They have table service! It's so luxurious! You still order at the registers, but after you can sit and the food is promptly brought to your table. Kudos to the friendly servers! read more

McDonald's - Fast Food Near Me - Franklin Square, New York

Maybe let the staff know if they don't want to work there then find another job. Worst customer service I've come across. Also why is it cash only after a certain time, very interesting. Let's try to do better! All of this stress for a late night meal. read more

By far the best McDonalds I've ever been to and I have dine in many across the country! Firstly, they have a play area which now a days is rare. Plus its a clean one at that, it looks like they mop and wipe down at least once a week. Now here is the headliner: they have table service which means once you order, you receive a number and they bring you your meal to your table!!!! And if that wasn't enough for you, they ask if you want free refills of coffee or cold beverages like they would in a dinner or such. My only complaint would have to be the temp in the play area. Most of the time its too cold in there and the day I finally dress the kids for it, it was extremely hot inside there. Would otherwise always recommend this McDonalds, wish there was more like them around! read more

McDonald's - Fast Food Near Me - Franklin Square, New York

To whom it may concern: I was raised in Elmont and attended valley stream north high school as a teenager. I've been living here for about 31 years and have been more than a frequent costumer so I I hope my complaint doesn't fall to deaf ears. As of tonight the young lady working in between the hours of 1 :30 am and 3:00 am just lost me and about a family of 10 as costumers. Maybe we repeated our order a little too much for her liking (2 times) or maybe she was having a more than off day, however we've been frequenting this establishment since I was a kid! And NEVER have I've been met with such negative disappointing upsetting stomach curling vomit inducing substandard costumer service. I hope you guys can make up for this. Until then you can find me at the McDonalds on HEMPSTEAD TURNPIKE. A little out of my way but anything is BETTER than repeating that nightmare of an experience. read more

got multiple orders fries, twice in a row, ended up with zero fries altogether ordered 5 drinks, only got 1 cherry coke, did not order cherry coke. who the fuck gets cherry coke? ordered two cheeseburgers and there was nothing in the bag at all relating to burgers. same happened with mcflurry this whole meal took 2 hours to deliver. my greatest regret is trying to order from this place again to fix my original order, they fucked it all up AGAIN. just give up and go home read more

Thank you to the staff for taking all precautions and continuing to serve us in Franklin Sq., NY.

Place is DIRTY, Disgusting, Rude, and Unprofessional. Made me wait over an hour for my food and then told me I had to reorder. Literally the worst service I have ever had and probably will ever have. read more

When I bought my food home, I found a piece of plastic in my mcwrap!!! Trying to call them back to tell them but no one would answer I'm very disgusted!!! read more

McDonald's - I'm very disgusted with this McDonald's - Fast Food Near Me - Franklin Square, New York

This place is alright for a quick meal. However, they get a two star rating for sloppy service. They have a habit of giving you food that has been siting around especially the french fries (medium). Sometimes the food has to go back. Recommend that you specialize your order to avoid the pitfalls. Outrageous delivery fees, go instead and pick up yourself. Nasty place to sit because it is not cleaned enough. read more

I couldn't really say anything about the service because I ordered through the kiosk, other than the wait time is decent. I just want to say kudos to this particular location for having someone in their crew that has a special needs, she smiles, always walking around with her walking aid making sure counters and tables are clean and she seems to know most of the customers. McDonald's should hire more people to build their confidence in life and self-esteem and it is also great for the community. It is actually my first time to this location. So great job to this McDonald's at Franklin Square! read more

I went here on a cold day for the playground I don't eat the stuff they call food but my kids needed to. Let off some steam And it was cold outside. I'll never come back. I can't say anything nice so I'll say nothing read more

Date: January 15, 2016. Time: 2:30 pm I usually come here in the morning to get my coffee and sometimes a sausage burrito but today I was in the mood for a cheeseburger. I got on line at the drive-thru and pulled up to place my order. "Can I have 2 cheeseburgers please?" "I'm sorry sir but we don't have any cheeseburgers at this time." McDonald's with no cheeseburgers??? What the heck is that all about? That's like Taco Bell running out of tacos. read more

I come for the $1 coffee. While the coffee is very good, I usually have a bit of a wait in the mornings as they seem to be understaffed. The drive through seems to move faster, so maybe Ill do that next time. read more

Hey. It's a McDonalds. For what it is, I think the food and drinks are ok. I've found there is consistency in the quality of beverages, salads and French fries. You can get breakfast that is hot and cheap for under $3, sometimes under $2 if there's a special. In the morning there's a crowd because of the dollar coffee, so go to the drive through. I avail myself this small act of laziness only because it's usually FASTER and the drive in people generally get your order right. There's adequate seating and the restaurant and rest rooms are clean. The drive through is 24 hours. Check your order before leaving to avoid problems! Buyer beware. If you don't eat too much of this food you'll have a nice long life of Yelping ahead. Yelp on and on! read more

Just left from here. The lady took our order told us the total for any everything then we get to the window and they don't have the order in the system... so ok we tell them the total and continue on then the girl at the next window proceeds to tell us that she think she gave our order to the car in front of us. Although I understand the frustrations that working in fast food can bring and how mix ups can happen. I'm not understanding why the manager or shift lead whoever brought out our food had to fling the coupons at at my boyfriend before she half way mumbled "I'm sorry about the" as she was already walking away just because they gave our order away? read more

Picked up mobile order only to find out my burger buns were completely burnt. Called this particular McDonalds by phone to let them know that my burger was inedible (didn't want to make another trip back in pouring rain and I was watching Super Bowl), they didn't sound surprised nor did they offer an apology. Not a good experience. read more

McDonald's - Burnt buns , inedible - Fast Food Near Me - Franklin Square, New York

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Service was crap. I ordered a burger (specifically no pickles) as well as nuggets and a drink. First & foremost I wasn't given a cup for my drink, which isn't a big deal. But when I asked for one, the woman behind the counter started yelling at the young kid who was working the other register (when she was the one who had my order.) Then comes the food.. my burger with 'NO pickles' had JUST pickles... My nuggets were missing sauce, and my fries had no ketchup... I am not one to complain about minor things like this, however the unapproachable, rude workers behind the counter made all the difference and going up to ask for new food did not feel like an option.. Also unclean & I have heard there are problems with roaches. Overall disappointed. read more