The manager has a stick up her ass and is miserable. E repeated the order at least 6x to employee who read it back correctly then proceed to give the order incorrectly. When we brought it back the manager complained and said it was correct and we told her that the employee must have given wrong info because we know what we eat. Reluctantly remade the food and goes what? Wrong again. Time for new management and employees. $30 for incorrect mediocre food. Never again read more

White Castle - Never again! - Fast Food Near Me - West Hempstead, New York

There are no White Castle's anywhere near our home. When I visit family in NYC, I always try to stop in to get sliders. I grew up eating homemade food and the only "fast food" near us, that we Ever occasionally ate was White Castle. It can take a while if they are busy, but luckily it wasn't this morning. I had a few coupons and I was taking several items back home to freeze. Our server was amazing helping me figure out the best way to use some coupons and making sure everything was packed well for travel. Of course I had to eat some for breakfast....they were juicy and perfectly cooked. The dining area was clean. A big thank you to the very nice lady that helped me today! read more

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Service was not good, very slow and order was not correct. Order 20 plain cheeseburgers and the employee placed pickles on everyone of them and contaminating them. They did offer to make them over, however we had to wait an additional 15 minutes. The ambiance was casual. No pictures taken because we consumed them before we thought about pictures. read more

Service is HORRIBLE! Very unprofessional and RUDE! And not just on 1 occasion multiple visits. Got my orders wrong multiple times I will not be coming back to this location. read more

Different location, same model... Reviews do not change much I LOVE SLIDERS!!! I have always loved their sliders.... This is the home of the original slider, everything else is just an imitation. This 5 star review is not going to change anyone's feelings of White Castle but gives me the forum to say just how much I enjoy this place. This restaurant is big, bright, plenty of windows and clean! Parking is easy and easy access to and from Hempstead Turnpike. Food is fresh... I have never had one of their burgers that looks like it was sitting around for a while... The can't, the place is too busy. There were so many people coming in to pick up orders and going to the drive through window. All team members are friendly and quick to react to the customers walking in the door. Their fries and onion chips are also a crispy treat. If you're a WC fan, try this location... you will like it... If you're not, no location will work for you. I am incredibly impressed how WC has changed their menu over the years to accommodate the changing tastes of their customers. They even have a new veggie slider. Great management and foresight allows a chain restaurant to flow with the times... they have the right formula. KUDO's to the team here at White Castle read more

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Extremely disrespectful, rude, impolite employee working the counter around 9:30pm on 8/30. I didn't catch her name, but she's an older woman dressed like she was going to church after her shift. Possibly the manager, which makes it even worse. I walked up to the counter and she saw me from her periphery, yet refused to make eye contact or acknowledge my presence. I stood there for at least three minutes waiting for her, or any other employee, to check in with me. They all refused to look my way, as if they were trained to do so. Then, someone else comes in and stands in line behind me, and this woman had the audacity to look past me and help the man behind me, at which point I interrupted to ask her "excuse me, am I invisible?" She then told me that the order I was picking up wasn't ready yet. There's no physically possible way that she would even know that I'm picking up a mobile order, or which order that would even be, but instead of taking accountability, she continued to act childish and venting to her coworkers about me while I'm still standing right there. It's quite possible that this experience was racially motivated, as this employee and the customer behind me were both of the same race, different than mine. What I know for certain is that that disgusting excuse for a human should not be working a customer-facing job. White Castle corporate, do better and get rid of that monster. read more

It's been years since I've been to a White Castles restaurant and since there are only a handful left I stopped in. The menu is so broad with Mac & cheese, chicken rings, and desserts on a stick, but the one thing that stayed the same is the little square burgers covered in onions, with two pin the little white box. I ordered a chocolate shake, it was excellent; it was nice and thick, perfectly flavored and a size small was pretty big. The other thing that has not changed is the long lines at the drive through late at night, 35 minutes to get to the order window was a long time!!! White Castles, work on that long line situation and I'll be back. read more

Bruh, if you grew up in the 80's or 90's, this was the ONLY place still open to hit after the club at 3 am. There was something attractive about those greasy belly bombs. I always got a double cheeseburger. Pro tip: ask to have your burger steamed. It might sound weird, but the slightly moist bread adds a nice character. Helps the bread meld with the melted cheese. Always get fries and onion rings. Thank me later. The sweet tea is a bit TOO sweet in my area. I taste the diabetes. This place is always classic and made to order, so no old food sitting under lights. Just make sure your bathroom is prepared for the consequences of those 10 sliders you ate late last night read more

I guess I am just a New Yorker at heart!!! I'm homeeeeee and guess what??? Yessss!!!! It's the fast food place witg a BIG CROWN on its head lol. This place is located in the center of town AND it's the BEST place for a quick quick quick MEAL!! Babyyy don't knock it until you try it!! The lot isn't as big BUT I found a space. There is t a drive thru BUT that's ok. I LOVE me a white castles burger. PlUS the people are TOO sweet and nice. I just LOVE this place. EVERY day is GREAT day when you get the BEST customer service. Love you White castles read more

White Castle - Carmel butter cake parfait baby - Fast Food Near Me - West Hempstead, New York

Fast food was tasty, very clean looking, it was early afternoon, but staff was busy & quick.

Belly Bombs, murder burgers, whitey one-biteys and, ahem, rectum rockets. Whatever you call them, they are known and loved by a dedicated fan base, like me, who will go out of their way to get some of that greasy deliciousness. The Hempstead location is handy for when those late-night jaunts with the gang leave you hungry on the way home. That is where White Castle shines. I honestly cannot tell you the last time I physically entered a White Castle location - I always use the drive through in order to consume my guilty pleasure in solitude... This drive through is always quick and efficient unless, of course, you get some fat bastard in front of you who wants a suitcase full of cheeseburgers... My personal favorites are the double cheeseburgers and onion rings. Fries can be hit or miss - sometimes on point, sometimes a soggy shit-show. Prices have gone up over the years and what used to cost like $1.35 is now pushing $7 The taste: well we know what they taste like and what the side effects are (there is a lot of truth to those rumors is all I'm going to say) and yet, we still buy them by the bagful. Give them a try; but not before you go on your second date with that hottie from accounting... read more

Multiple visits here and nothing changes. Ordering from the app and coming to pick up your order does nothing to speed up the experience. Plenty of staff behind the counter but service is slow. The person who finally asked to take my order was wearing a headset and talking to someone in there also. She never made eye contact so I had to guess that she was talking to me. Burgers shoved into boxes with little care so buns are soggy and folded in half. read more

White Castle - a display case of cookies in a bakery - Fast Food Near Me - West Hempstead, New York

Always burnt and dirty. And the place is just worse down. Service isn't the best either. More focused on drive thru Lynbrook is the best

I'll start this by saying I live in California and haven't had White Castle fast food since I was 10 or so. The service was excellent and the restaurant itself was in decent enough condition. To say I was Disappointed by the food is an understatement. I ordered a combo of fries, milkshake and four sliders. Good things first... the fries were sufficiently crispy and very hot, I can say this was pleasantly satisfying and decent enough. May fast food places are slinging warm at best almost soggy fries so good in them for having decent fries at least. The vanilla milkshake was ok. Not too think to drink with a straw but not to liquified that it's like drinking milk. Mediocre milkshake but not awful. To say I was Disappointed by the burger slider is an understatement. The flavor was burnt grease mixed with mystery meat. I was not expecting anything amazing but a bad basic hamburger from almost any other fast food place is better the. What they provided me with. The buns were ok and seemed steamed well. The onions/pickles made it taste worse. The meat/burger was very unappealing and I tried to power through more than a couple bites and could not. I thought maybe one of the four or a couple maybe were just old... or sitting around for a bit. They were all the same I only had bites of three of the four sliders and tossed the rest in the trash. I now know that nearly any other fast food option is better than White Castle and will most likely not be back. Please note this store/location seemed ok and I'm not sure if this is what white Castle is or if the food was extra bad? read more

Iconic white castle is difficuly to criticize, but in this case, this scathing review came on a Tuesday night crave. I ordered a dinner snack of four double cheese, 8 chicken sliders, sack of chicken rings, sack of fries, large fish nibblers, and a large iced tea. Basically it costed $51.42, with my focus on the four double cheeseburgers. One star off for the 30 minutes to get through the drive through. One star off for forgetting 4 double cheeseburgers ~$9 lost One star off for giving me some orange drink, when I asked for iced tea. The reason why I have not given it a one star is because it was probably on me to double check the order before driving away. Anyway, this night's crave has been ruined, and hopefully taught me a valuable life lesson of checking the bag. read more

HORRIBLE HORRIBLE HORRIBLE LOCATION! Ordered from the app and husband went in to pick it up. They told him it wasn't paid for, so he gave them our debit card. I told him I already paid on the app so he went back in. They kept insisting they show that it wasn't paid for, even after showing both the email confirmation that says it was paid for and our bank account showing both the charges pending. They refused to give me a refund, so now I have to dispute the charge with my bank because they are incompetent and lack any common sense. Edited to add - when we got home, there are NO pickles, even though it says in 3 places (as shown in the picture) EXTRA PICKLES. read more

White Castle - Bank account showing both the app charge and the in-store charge. - Fast Food Near Me - West Hempstead, New York

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My mom brought home White Castle for lunch. On her way home she picked up my brother and his first reaction was "did you fart?" .. when I got home I opened the box and I began eating the burger and it was crunchy. It had bacon on it which I did not order. They had hard bacon pieces leftover on the grill. This place needs to clean their grills these lazy ass workers. read more

Always Fresh my fries and sliders the crew is always nice and very clean white castle most definitely coming back

Went through the drive thru thinking that would be quicker than ordering inside...wrong! Wait time was long only to get home and see that my order was wrong. I ordered with no ketchup and got ketchup on all the sliders. Straight to the garbage. Won't be going there again. read more

The Service: Service is quick. They open 24 hours. Also have drive through. You can also order online. The Food: A little pricey for slider for 76 cents. The bun is really soft! The patty is super thin with ketchup & pickles. With cheese... 94 cents. Fries are good. Chicken rings... ? I will prefer chicken nuggets. The Parking: Private lot (Free) read more

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It's been closed twice when I've driven 10+ miles to get to this location and doesn't update its hours on Yelp. Today they were closed at 8pm... I got there at 8:05. Update your hours on Yelp. read more

Love White Castle. Went to the drive through. The order taker, Kathy, was very friendly and the food came quickly. Who can ask for more?

I was hungry so i go to White Castle and low and behold the burger so damn mushy it's in edible I just wasted my money because I'm tossing this.. Mary was not there this wouldn't have happened if she was there lol read more

White Castle - a person holding a sandwich in their hand - Fast Food Near Me - West Hempstead, New York

It's White Castle not an elegant sit down restaurant. Still this location deserve 4 stars in my book. The staff was very friendly. They welcomed me and my mom and daughter. Lots of fast food places just get you off the line as quick as possible without so much as a hello. A smile goes a long way in my book. The food was delicious. Again, not a gourmet restaurant but we knew that walking in. Sometimes you have a hankering for some sliders. Yum! I also really liked their clam strips. Not something I'd expect there but they were good. The fries were delicious. Clean location. It wasn't super busy when we were there but it was still nice to see it being taken care of. The tables were clean and nothing on the floor. read more

I don't go to white castle a lot, but when i do, it is for one reason. I go for the milkshake. They make them thick and i mean thick. People have told me that you can take the lid off and turn it upside down, and it stays in the cup. However, i have no intentions of trying that out. What if they are liars or what if their is a cup defect? Chances i will not take. Had a belly bomber when i was there. The staff was great, the place was clean, and the food was fast. You know what you are getting into. If you like it, you'll enjoy it. read more

Extremely slow service. Took over 20 minutes to receive an order for two. Staff moves at an extremely slow pace.

i'm only taking a star off because half the time nowadays the packaging and sliders are soggy. i have no complaints with the actual food though, i love white castle read more

Don't eat it much, but was in the mood for a Beyond Cheeseburger from White Caste, and it hit the bill!

The White Castles and Chicken with Cheese were exactly as they should be: delicious. The drive thru is dreadfully slow. 20 minutes to get the aforementioned items? Won't do that again. read more

Fast service, clean bathrooms and clean tables. This is a nice White Castle for local cravers. Tried the cheese curds for the first time. Delicious but get a small for sure. I'd order a large for three people at the least. read more

White Castle - Cheese curds, cheeseburgers, and fries! - Fast Food Near Me - West Hempstead, New York

I love the food but the customer service is horrible including the manager Destiny. I went in on March 1, had to go back I was missing my fish nibblers and three of my chicken rings-out of 6. Destiny the Manager as she called her self acted like I was lying why would I go back for three chicken rings. She was trying to refuse me and made comments like "I don't have time for this" and "I can't believe". I work hard for my money I am not going back for three chicken rings but since I had to go back for the fish nibblers I figured I complain about the ring chickenThe topper was I did the survey and contacted corporate and still haven't gotten a response. read more

It's tough to get people to understand the craving for Sliders. If you haven't grown up with this jones it's my suggestion to "just say no." That means don't try it. A little like crack. They are a slimy, greasy semi food product. Truly, barely fit for Human consumption. The problem is, if you grow up with a certain taste or flavor, ya just gotta have some. But I can quit ANYTIME :) read more

White Castle - Fast Food Near Me - West Hempstead, New York

China makes impossibly awesome impossible burgers and she is passionate about her customers!!!! Hempstead location is the best place to get em!!!! read more

I haven't had White Castle in YEARS. They're not in Cali and I remember enjoying them as a kid. Coming here as an adult I was able to try the chicken and waffle sandwich, the bacon cheeseburger and the cheeseburger. All of them were enjoyable and delicious which left me feeling underwhelmed with the plain hamburger. Thoroughly glad I stopped by. read more

It's White Castle. They can do no wrong in my book. Great food and service. Only problem was (and it's not their fault) is that you have to go to the counter to have them buzz you into the restrooms, so you have to tell them you have to go to the bathroom in front of the staff and everyone waiting to order. But that's just a security thing. read more

If you want to wait 30 minutes in the drive thru go ahead. I am an Uber eats driver and they still make me wait on line... plus the women inside giving me attitude for coming to ask at the window if I have to wait. Don't really understand the purpose of this if it clearly isn't gonna help the business. read more

I haven't been in here since forever, since I lived in west hempstead. Floor was a bit messy, definitely needed sweeping. Staff was very nice, pleasant, polite. Chicken Rings, love them. Tempted to get some burgers and a vanilla shake but we just opted for the delicious chicken Rings. Can't go wrong with them ever! read more

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This is the worst White Castle I have ever been to. They are charging customers more than the price on the menu. They also don't know how to apply a coupon. I bought a case of 30 cheeseburges which is 28.80. I had a $3 off coupon. They charged me $30 for the case and then did $2 of and $1 off to equal the coupon. I told them their sign says 28.80 and that's what they have to charge. She said no. I took a picture of their sign to show her and she said that is for something else. I asked for the manager and she said she is the manager. We also ordered a sack of fries and a sack of onion rings and got home and found them half full. Also didn't have 30 cheeseburgers, had regular ones mixed in. She was very rude and finally reimbursed me and told me to go. This was not rocket science, the price is clear and they are overcharging customers. Check your receipt carefully if you go here. read more

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They taste just like they always did but there are a lot of new items to be tried as well including veggie sliders crunchy and grilled chicken sliders onion rings fries and deep fried PICKLES... their lemonade is the BOMB too. And breakfast sliders! Open 24/7 Great three point location easy in and easy out! Lots of fun late on weekend nights! read more

Gave it a few chances but makes me sick every time. Should not have been surprised because of the price but not worth it