Absolutely the rudest service I've ever had. What is so hard about taking a drive thru order that you have to act like you hate everyone? Dont get me started on their DoorDash. I've had 3 orders cancelled from them specifically. They need to get better. read more

Worst location ever. No matter what time of day they take forever and always immediately have you pull into a space. We ordered two fries and two burgers and as soon as we get to the window, they had us pull forward. They trick the system to try and make their times look good but really that are incredibly slow with terrible service. Why we had to wait 10 minutes for a simple two meals makes no sense. You would be better off going to any other location. read more

Worst service I've ever had in my Life. They are the slowest people. All they did was laugh and play around, they didn't get orders ready.

I ordered on the mobile app and I ordered a kids meal for my daughter and the milk was expired by a few days. I wish I would've checked the date prior to giving it to my daughter I just assumed that was something that the crew would do. I only noticed because my child was told me it tasted weird too not good. I will not be returning get it together McDonald's read more

11/16/21 I'm loving it! Great customer service! Near Home Depot and Costco :-) Thanks... Jjay R16:16 read more

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Horrible service the employee rolled his eyes at us when we asked for barbecue sauce. When we were taking our order it sounded like be was half asleep. When we looked in our bag the fries were thrown everywhere and the chicken nuggets box were open and thrown around as well. We were missing half of our chicken nuggets. The black male that took our order should be fired i am never coming back to this McDonalds ever again. The feeling i got when i looked at this mcdonalds was horrible. read more

McDonald's - Coffee & Tea Near Me - Frisco, Texas

had to wait in line while 8 people showed up behind us and got their orders taken first

People don't speak in English and they are not helpful at all, and they put the fries in half read more

McDonald's - That's how they gave me my fries. - Coffee & Tea Near Me - Frisco, Texas

Unlike every other location so far, this one has suddenly stopped the value bundles. I use to come to this location near daily and honestly it made me think the change was McDonald's wide. It isn't, so I go elsewhere. read more

Terrible service Walk into the restaurant Directly tell you to go to the machine to order Takes too long for the order Rude manager Dirty Close the inside dining Fond some people to work in your store read more

An ordinary McDonald's. The food was hot and fresh. Although the service was a touch frantic, patience allowed me to receive my food without too much fuss. Due to the downtown location and the variety of customers--some of whom panhandled within the restaurant--the environment was chaotic! read more

1 star is pushing it.. Customer service is terrible. And what a coincidence that every night their systems "stop working" when you finally get to the order window after sitting there 10min. Who ever the dude that was working tonight 2.27.22 around 12am has no patience or experience because when we said "we'll wait for the system to come back up" his response was "I have 2 options you can either wait till It works or leave" FUCKING RIDICULOUS! read more

Drove through and got this "bacon", egg & cheese bagel. The bacon barely adds up to one slice - if that, and is burned. The sandwich is lukewarm, as evidenced by the unmelted cheese. The bagel is not toasted. It's like they didn't know how to make it? I didn't get a receipt, so I can't do the survey. So here it is. This was not acceptable. If I had time to go back and show the manager I would have. Very disappointing. read more

McDonald's - Coffee & Tea Near Me - Frisco, Texas

First off I ordered a 10 chicken nugget meal and they made me wait 8 whole minutes. WHO do they think they are. My whole expierence was meant to be fast but instad of being as fast as Me in bed they made me wait the amount of time that Jonny sins takes. This is unheard of. I should get my food isntantly when I go to McDonald's there's no reason in the world of the history of humanity that I should wait 10 minutes in my car in 105 degree weather for some dang chicken nuggets. And before you criticize me this is america and I'm enetidled to 30 second chicken nuggets no matter what. 1 star review I should get refund read more

Waited for 20 minutes for them to figure out what we ordered. Even after we told them what we ordered. Left with no food had to get to work. Tried to call back to get my money returned. She said she could only do it if I returned to her store..That's a lie. I asked for the district managers number. She said they don't have one...hmmmm sounds like another lie. No food and short 7 bucks, no breakfast and late to work. Thanks read more

I visited this McDonalds this evening around 745pm. I found it quite interesting that the drive thru was empty and the inside as well. I was only needing a drink. Before I went inside I noticed all the Wet Floor Cones placed all over the place but the place clearly hadn't been mopped or cleaned recently. As I walked in it had the worst odor I've ever smelled from a McDonald's. You usually smell nothing but hot fries at a McDonald's good or bad location. This was almost concerning I've never smelt a foul McDonalds ever in my entire 40 year life. Employees looked young, sitting at the tables, and not too interested in working or greeting customers. I rarely complain but I feel the smell and lack of business has a lot to say about this location. I'm sure it has peak times for business but beware anytime after 730pm. Hopefully management or an owner reads this and can look into the situation. I shouldn't expect much from a McDonald's but fast food obviously has little concern about cleanliness anymore. read more

This is my first post of this kind, but I am going to start to keep track of how often this happens. I suggest readers of this do the same. We ordered our 7 year old daughter a happy meal tonight after practice with chicken nuggets. When we got home and opened it, there were no chicken nuggets in the box. Instead, it had a sausage in its place??? We tried to call in, and the only listed number is a fax. Shameful that the ownership provides no way to be contacted. It is across town, so we wont be going back, and now must eat their mistake (literally). I find this to be very common at fast food restaurants and they are rarely held accountable to make it right. They should have an electronic free item coupon they could should send over to make good on their mistakes. Generally, they say something like "just come back and tell us next time and we will take care of it". Like that will ever happen. Not going back to this location. read more

McDonald's - Coffee & Tea Near Me - Frisco, Texas

Don't order an iced mocha if you expect it to be cold. When the employee handed it to me, all the whipped cream was melted and the temperature was warm. When I asked them to remake it, they acted very disgruntled and said, "They melt!!". Interestingly enough, the fresh one was iced, as it should be. They also refused to throw away the bad one for me; they simply pointed to a trash can and told me to throw it away myself. On other recent occasions, they have confused the sweet and unsweetened teas, so I end up having to drive back through or go back inside to have it corrected. Again, they get annoyed even though it is their mistake. To top it off, nearly all the employees I encounter here have horrible attitudes. I usually only order drinks at McDonald's, but I may be going elsewhere for that. If you don't enjoy your job, you might consider doing something different. read more

Very poor customer service. Nothing is done in a timely manner even when one is the only customer at the time. Employees do not speak English which makes service worse. read more

2/6/2021 10:05 a.m. Watch out Chick-Fil-A. This McDonald's team was ON IT this morning! Never seen a fast food line move faster. And our orders were even correct :) read more

My sister got a kids meal cheeseburger and my mom said only cheese on the burger and they just gave her a bun with cheese on it

The waiting wasn't the problem, I quite understand it's Christmas. The thing I don't understand is "0" fucks given, the guy had a huge bad attitude, fries were cold, no sweet tea. They stopped taking orders at 11:23pm. When online said it closes at midnight. I feel sorry for the girl working there she was cool, but the guy which I think it was shift manager is slacking on work ethics. read more

Super gross that employees aren't wearing hairnets!!! Found tons of little black hairs in food

Get in line at 10:45 am, finally get to speaker at 11:02 am. I am told I can't order breakfast cause they are "out." Lol, I just thought that was funny. This location is usually subpar so this isn't much of a surprise. read more

Filthy. I threw my food away. Don't go. No gloves. 00000 rating. How can this business operate??? read more

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Very disappointed in this location, I would give zero stars if I could! After work I had decided to visit this McDonald's location (although further than my normal McDonalds) because it was open until 1am and looked promising enough. Unfortunately I was sadly mistaken when I got home and realized that my entire order was wrong. I was looking forward to chowing down on their classic nuggets dipped in delicious tangy bbq sauce, but instead I got a nasty fish filet sandwich covered in nastiness. I tried to call them to request a refund but every time the phone was answered with a loud mechanic screeching sound. I hung up and called back multiple times only to be met again with the loud beeping sound. Cancel McDonalds period. read more

This McDonald's says open 24 hours it's the only one over that is supposed to be open. It is closed! I just drove way over here for nothing.

Great service. The cashier was nice and friendly. She made my latte great. Food came out quick, hot, and correct. Just refill the paper towels in the bathroom. read more

On Yelp and Google it says this location is open 24/7. On the McDonalds website it says from 4:00 to 4:00. The girl that answered the phone last week said 2:00AM. I am pretty sure the person I tried calling on Sept. 17 at 11:15PM hung up on me twice. So what time is it actually open? The workers at this place seem like they just do not want to serve late at night. I have been there multiple times and it is always the same issue. I'm never coming back. read more

By far the best service I have received at a McDonald's probably ever. The employees I interacted with were so pleasant and the food was freshly made. I'll definitely come back to this location for cheat meals! Keep up the good work everyone! read more

I had a giant piece of fabric/cotton between the bun and chicken on my sandwich. I'm not even kidding. It was like someone took the stuffing out of a stuffed animal and put it on my sandwich. It was like a joke or something because I don't know how you miss that on a sandwich. Absolutely disgusted. I couldn't finish my meal. The fries were also very soggy. This location has failed me many times and I actually drive further to go to a decent one. Honestly, I would have taken a picture of the sandwich, but I was extremely grossed out. read more

Requested a small hot coffee via drive -thru. I was given an old cold cup of coffee. Returned the cup to a young male cashier who thought it was funny as he took the cup. I requested a refund but was told by a manager I had to fill out a paper with my name, address and phone number for $1.08.. I stated all my personal information was not necessary. Ok, now I'm angry especially when what appears to be another manager approaches the drive-thru window, display an over the top attitude as if I'm in the wrong and suggest I just leave, really???! Three employees at the drive thru window, 2 which appear to be managers and still no apology for serving old -cold coffee. I now understand why this location has such bad reviews and is constantly under new management or ownership read more

Accidentally gave the wrong person my order and the person who got my order brought it back. McDonald's gave them their food and then immediately gave me the bag that the other person had. Who knows if the other person has touched or eaten some of the food or whatever else. That's gross and appalling. read more