Food was undercooked and sloppy prepared, also order was incomplete when handed out to us and after asking 4+ employees to complete the order the deer in the headlights look should have been enough but when I ask for the mgr Destiny, she acted rude with no comment and gave us the sandwich which was the wrong one! after 15mins I said thank you she she snubbed me walking away with o response and I was still nice to them! So service though was full of employees many of the other customers were asking for refunds and leaving. Ambiance was very busy with pissed customers! Place was dirty and trash bins full.date 9/27/25 1:33pm. read more

McDonald's - Full trash outside and also have pics of food if requested. - Fast Food Near Me - Greenfield, Massachusetts

I see all these bad reviews so I had to try it for myself. Let me tell you, all those other people are absolute bonkers!! It's McDonald's. It tastes like a McDonald's. Smells like a McDonald's. And looks like McDonald's. It seems like all these other bozos expected a 3 Michelin star experience and went to McDonalds and got upset when they were served chicken nuggets and fries. If aliens came down to earth and we had to have a meeting of the minds I would bring them here. Load em up on nuggets, quarter pounder and wash it all down with a McFlurry. By that point we would be lady and the tramping the apple strudel. Earth saved and all because of this McDonald's. So next time you get upset just remind yourself they are hero's saving earth. read more

Very poor service. Waited over 30 minutes for a simple order. Do not go to this location. Dreadful. Store was dirty and everyone working was like a circus. McDonald's should change ownership to someone who cares. Avoid location at all costs. read more

This was a first. This McDonald's location reminds me of one in downtown Mexico City, plenty of workers in the kitchen and no one getting served. I've been in McDonald's in Europe, South America, & Latin America and there has been bad service, and trust me this Greenfield location has bad service, but at any of the locations around the world I've been to, they've at least gotten my order right. I ordered a bacon quarter pounder with cheese and got a quarter pounder with cheese. They don't even hand you the cup for your drink. Nominated for the worst McDonald's all round... WORLD WIDE. Even the bathroom was substandard. At the flagship location in Rome near the Spanish Steps, the line for the toilets is longer than that for food. read more

Stopped at 7 a.m. on a weekday. No customers inside. Both order kiosks were out of order but no one was manning the cash register so how do they expect a customer to order? One worker was standing in the 'dining' area playing on his cell phone for several minutes. Finally he moved to the register to take my order. I ordered a black coffee and an egg McMuffin. The guy disappeared and I never saw him again. An employee who was working the drive-through window (good employee, by the way) eventually saw me and asked if I needed help. He offered to get my McMuffin and coffee, which was nice of him. But when I went to the dining area to eat, I found out I got coffee with cream, not BLACK as I had ordered. Sheesh. It was a simple order and there were no customers except a car or two at the drive through. You can't call this McDonalds 'fast food' anymore I guess. And talk about horrendous service. Ugh. read more

Place was not very busy . About two cars in the drive through. Took about 10 minutes to even move up to the speaker , as where we sat for another 10 minutes and nobody came to take our order so we left. I've been to plenty McDonald that are busier and can handle taking orders and getting the food out at a reasonable time. We weren't even able to place ours. Even a "be right with you"would be nice but we got silence. Will not be returning . read more

Slow Service and they're disgusting few employees don't wear gloves have to say something trash, overflowing, and service is horrible

This place sucks. They ran out of beef!!! For real! Everything else is cold wtf!! Better planning should have been done for a holiday weekend. Missed opportunity and poor management read more

In the quest for all the Minecraft happy meal toys as demanded by my feral children this McDonald's delivered. I got 3 different toys across 4 happy meals. That is unheard of, every other McDonald's just slaps me in the face with 4 identical llamas. God bless you guys. read more

Ordered a BEC biscuit and they didn't add egg. When I approached them to ask what happened they refused to rectify my order. I'd give them ZERO STARS if I could. TERRIBLE SERVICE read more

Don't usually do reviews but felt compelled to add my "gripe" about the slow service at this location. Very long line of cars waiting 30 mins for their "fast food" service is unacceptable. This is the 2nd time for me so it must be a chronic problem. There was a "we're hiring" sign so maybe that's partly the reason... read more

The service here is hit or miss. Sometimes it's just terrible. Last week they forgot my curbside order until I went inside looking for it. Today it was quick and with a smile. The ladies room is always disgusting. Even when it looks cleanish (meaning only that there's no trash on the floor), it smells terrible. Furthermore one of the soap dispensers has been broken for at least six months. read more

Such slow service. Waited more than 20 minutes. No one at the register taking orders inside.

Horrible service. Takes forever to receive food. Drivethru is the slowest. Was put Ina waiting spot to not get my food,Had to go inside to get our order. read more

Great place to come to have breakfast before going for snowboarding /skiing at Stratton Mountain. It is also a great place to come for snacks post-snowboarding/skiing. The place is located 1.2 hr away from Stratton Mountain, which should give you plenty of time to digest and get ready for a snowboarding/skiing day. The food is average and it is what you would expect from any McDonald. The new ordering system through the touchscreens made it very convoluted and hard to find easy menu items. They should work on the interface a bit... read more

McDonald's - a tray of food and a cup of coffee - Fast Food Near Me - Greenfield, Massachusetts

Calling corporate tomorrow. 3 of us stopped on our way down 91S. ~Half an hour wait in the drive thru with ONE car in front of us. Looked like only two staff were working at 7:00pm on a Saturday. Burgers (Cheeseburger, McDoubles) were bone dry- one pickle each, a slight crust of mustard on the wrapper, no ketchup/onions. Stale buns. 10 piece nuggets were one short. Only redeeming factor was hot fries, but I'm sure that was just good fortune. Won't be stopping in Greenfield ever again! read more

My boyfriend and I come here for breakfast almost everyday, a lot of the time we're asked to pull up the pickup spot if our food isn't ready yet. In this case we had to do that this morning. A guy came out and asked us what we had. We told him our order, he brought food to another car, and then we witnessed him going into the little food court part outside and going up to someone who looked like a coworker or friend, hit that coworker or friends blunt then went back outside. so unprofessional. read more

I had a late dinner here one evening - ordered a Double Quarter Pounder with Cheese - low carb (no bun). They made the first one - with only a single patty. I pointed this out and they apologized - and made a new one fresh - I had to wait a few extra minutes, but it was hot and tasty when it hit my mouth! They serve the low carb requests in a small plastic container and they did remember to provide me with a plastic fork! This location is convenient if you are staying at The Hampton Inn in Greenfield, or passing through on Interstate 91 or Route 2A. read more

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McDonald's, you pretty much know what you're going to get and how it's supposed to taste. I've stopped by this location a number of times over more years than I'd like to recount. I've heard rumors that it's one of the busier McDonald's in the area....or perhaps the region? Any time we've come here, the service has been quick and efficient. Food has been warm and tastes as expected. The staff is friendly and helpful. We've ordered from the drive through an and gone inside. The inside has been remodeled fairly recently and it looks rather nice. I remember the plastic benches and basic tables from my youth. Not any more! It's rather modern and inviting looking. They have kiosks where you can order your food and then have it delivered to your seating location. Somewhat Chick Fil-A esque. Restrooms were clean and tidy. So not a bad spot to grab a bit if you are heading up north...or back to the flatlands. Really want to try the mobile ordering here. read more

We stopped to pick up a quick bite to eat after working a hard day in 90 degree heat. First of all, they don't have humans working a register anymore taking your order. There was a half dozen people waiting for their food after they input their orders in the kiosk. Then we were sitting there waiting for food and another woman asks how much longer she had been waiting there for over 30 minutes. What? We immediately asked for a refund and left. They only were paying attention to the drive thru. Inside orders.... What are those? read more

Driving into work tonight on a tight schedule because I work 2 jobs. 16 hour days. I NEED coffee. I pull into the drive thru, and wait 5 minutes to give my order. One large coffee drink with a double shot of espresso. I'm the only car at the speaker. Total was around $7.29. I get to the window, and pay. Then I'm asked to pull over to the side and wait. For a god damned COFFEE DRINK???!!! Are you shitting me??? I was already running behind from waiting at the speaker. So, I had no choice but to drive away, after paying, with NO COFFEE! F**k You, Greenfield McDonalds! Keep my hard earned money. I'll be sure to spread the word about your piss poor business. read more

Worst McDonald's I have visited. was on a long drive and was hoping for some fast food but got quite opposite. Was told to wait in my car in a pitch black parking lot after ordering at the drive through and waited in said parking lot for around 30 minutes with 30 other cars waiting. read more

Friendly and quick service at this McDonalds! Bathrooms can be cleaner but always a quick stop after a trip to Vermont.

We stopped here after a frisbee tournament. We initially stopped for ice cream but after they said their ice cream machine was broken we were a little bit irritated, but you know it's what McDonald's is known for. without my ice cream I went back to the bus while some kids got burgers. My friend Leigh asked for an iced mocha. They replied, saying they didn't have mocha. Leigh sighed then turned away, and said, can I have a caramel frappichino? they agreed. 10 minutes later they went up to her and asked if she wanted mocha or Carmel a bit confused Leigh said caramel and then 10 minutes after that, they gave her a mocha Frappuccino. If you thought that was it you are surely mistaken. Ben another kid on my team ordered a mic crispy on the kiosk. 5 minutes later he heard people at the counter saying there were no more MCcrispy's. Ben went up to the counter to double check if he was still getting his. The person asked for his receipt to double check. After coming coming back to give him a different receipt than what ben ordered. He asked him where my receipt was and he could not find it. He said OK as long as i get my order out , after waiting for another 10 minutes, turns out that there was never any mc crispies in the first place. They ran out hours ago. The person asked hum what he could either refund or the change order. He said I'll take a refund, then waited for another 10 minutes. The worker then ask him for the receipt if he wanted to refund the order. Ben of course did not have the receipt. He said OK I'll change my order to a double cheeseburger and after waiting for another 10 minutes he finally got his order between those 10 minutes the employees were giggling on the microphone and telling the machines that were beeping warning signs to shut the F*ck up. I'm also convinced there were homeless people or employees F*cking behind the building, since while waiting in the bus I could here moaning and screaming. Overall this is the worst McDonald's I have ever been to, DO NOT COME HERE. read more

The bathrooms are like the parking lot .... Trash mold in the bathrooms disgusting vents blowing actual dust from the vents and two needles in the stall of the mens room could I ask what the woman's room looks like but I wouldn't ..... only benefit was the food was ok FAT GUY RATING 2 out of 5 read more

Living on the Federal Street side of Greenfield we typically go to the McDonald's on Federal Street, but while driving down I-91 we stopped at this restaurant for a quick snack on the road. The food here is average McDonald's which is great, but in my experiences here the staff is interesting. The last few times we have been here the staff has been polite but slow. The food is usually greasy but that's normal. In the end, average restaurant with an average staff. read more

McDonald's - Waiting at the intersection near the McDonald's. - Fast Food Near Me - Greenfield, Massachusetts

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This is a classy place. They bring the food to you and have televisions that you can press to order. It is also great cuz it's haunted by a ghost. Great place for a first date, tux reccomended. Service made my day. Terrific! 5 stars! Be warned, after you use the television, you must bring your receipt and pay at the counter. I spent upwards of ten minutes sitting at my table waiting for the food to be brought out because I did not realize that I had to pay first. read more

McDonald's - My friend at this particular branch of Mickey Ds - Fast Food Near Me - Greenfield, Massachusetts

Comparatively to the Taco Bell next door, this place is god send. If you're hungry and desperate enough for fast food, this is the place to go. read more

This location was horrible. We ordered 4 10 piece meals and a 2 cheeseburgers meal. The girl completed the order with only the nuggets and cheeseburgers. No fries. No drinks. I even asked a second time if they were complete meals and she said yes. We then get the food and get back on the road to find we only received three of four 10 piece nuggets and enough sauces for 60 nuggets. The nuggets were over cooked and the fries were nasty. Another person with us decided to go get a drink and could not even get anyone to take her order. Do not go here. read more

After being pegged in the face with a cherry tomato while waiting to order at the other mcdonalds in greenfield, I have avoided eating at any mcdonalds for about a year now. I decided to try this one by the round about today, because I was hungry and tired and really wanted a latte. I got two burgers and a large latte. What can I say? The burgers had been made some time before, and I guess to save money they've turned their warmers off, because the burgers used to be warm, but were about room temperature when I got them. The latte was surprisingly light, for a large, and when I opened it up, I found out why. I guess to save on coffee costs, they are only filling the cups up a little over halfway. There was a full inch and a half between the fill line on the inside of the cup and the top of the foam. Maybe the clerk accidentally pressed the medium button instead of large, as I know it's pre-portioned concentrates that are heated and poured, to save time and efficiency, or maybe they've changed their portion sizes over the last year and since I never order them anymore it took my by surprise. All in all, came to $13 for some convenient trash disguised as food. I am glad I came, because it helped me reconfirm my belief that I really have no interest in eating at mcdonald's anymore. read more

I was traveling through with my family my younger daughter and I went in to get food for the family. We became immediately nervous over how an older woman was mistreating some of the younger employees. I became very disoriented from it and I decided I would leave The Establishment without getting my food. Due to the fact that I had to get to a family emergency. read more

Location is just fine being situated right off of I-91. Offers just about what you'd expect from your typical Micky Dee's plus a clean restroom. However, if anything, we were a little irritated after we discovered they were out of sweet tea last night and were told to wait a few minutes for them to refill the tank.. which never actually happened. To add insult to injury on our way out, some dude sashayed over to the counter to ask for a "refill" and bingo, got it. Wtf, man. The real treat is the super creepy abandoned motel right outside. 'Looks like something straight out of 'Silent Hill.' read more

This is the absolute WORST McDonald's in the entire United States - would give 0 stars or even negative stars if it were possible. I pulled into the drive through at about 10:30 on a Saturday night and used the mobile app to order before I got there. With 6 cars in front of me when I got there, it took 45 for me to get to the order speaker. No exaggeration....45 MINUTES!!!!!!!! If it were not prepaid I would've left, but I didn't want to lose my $20 for nothing. When I finally got to the speaker, the jerk taking orders (was he the only employee there that night??) skips me and takes two orders in a row from the other speaker. At this point I was enraged and drove away. Thanks for letting me sit there for 45 minutes to get nothing guys. I have called this location many times to demand a refund and nobody answers the phone. This McDonald's displays every form of incompetence possible. Do anything you can to NEVER frequent this location. read more

The line was really long for drive thru, I went at 130 and was surprised by this. Aside from this my biggest disappointment came from the fact that i didn't get what I ordered and I reached my destination before I realized it. I ordered a Bacon McDouble and it had one piece of beef on it, they forgot the double. I generally do not eat here but to try it in a pinch and be disappointed, was a let down. read more

The most disgustingly dirty McDonald's I've ever been to. Every table was dirty. Bathroom was flooded. Trash bins were overflowing. What a mess. read more

Nicest McD's I've ever been in. great re-do & update. read more

McDonald's - Not ashamed to say, I like the look. - Fast Food Near Me - Greenfield, Massachusetts

First off, let me say we used this as a rest stop on Columbus Weekend. So, it was busy. However, when we walked in all three trashcans were so overflowing, that the flaps were stuck in an open position and people began placing the trash ON TOP where the trays go. The bathroom needed cleaning but there was toilet paper, soap etc and didn't smell too bad. The floors in the restaurant needed a good sweep and mopping. I don't know if the manager wasn't expecting so many people to come through their restaurant or if it is always like this, but if I had my phone I would've taken a picture of the trashcans, posted it and sent it to McD's Corporate. read more

We stopped here on the way to New Hampshire. It's easy-on, easy off of i-91. Much to our chagrin, though, this McDonald's has changed for the worse. They now have a large touch screen where one orders the food, then pays for it at the register, then the food gets brought to your table. I remember when one ordered the food, then a minute later, picked it up and brought it to one's table. It took over ten minutes to deliver an artisan grilled chicken sandwich and a cheeseburger happy meal. The food? Well, the "artisan" grilled chicken sandwich was rubbery, and not enough sauce. At least the fries with the happy meal were good- McDonald's still gets that right. Next time we'll do Subway- right across the street in the shopping center. read more

Honestly, worst McDonald's I've ever been to. Employees were wicked rude; they got OVER half our order wrong and refused to fix their mistake or gave attitude about fixing it; the whole place was dirty and honestly disgusting, dirty napkins litered the floor, crumbs all over the tables, the trash was filled to the brim and didn't seem like the employees were going to take care of it either; men loitering in the bathroom. Overall it was a pretty terrible experience, the only positive was that they had okay parking. read more

Terrible service. Order got mixed up. Rude employees. We got ignored the whole time. Our food took 10 minutes and we ordered only 2 6 piece chickens nuggets, it was completely empty btw. DO NOT GO HERE read more