We live right up the road and often stop in here on our way to or from home. Big mistake tonight. We ordered a Big Mac meal, two Filet-O-Fish sandwiches, and a plain double cheeseburger for our pup. My wife said her Big Mac was one of the worst she's ever had, and her medium fries were pretty much stone cold. My fish sandwiches must have been sitting around for a while - the buns were drying up. All three of those sandwiches looked like they had been built by slinging meat and cheese and sauce from across the room. And Cooper got the real short end of the stick - his burger never made it into the bag. In all fairness the employees we encountered were pleasant but that only goes so far when your meal sucks. All of this for 23 bucks and change - it's getting out of hand. read more

This McDonald's goes out of its way to mess up orders. Literally does it 100% intentionally. How do you mess up an order of McNuggets and a coke? And provide no sauces, and a diet come? Consistently forgets hash browns at breakfast. Constantly provides wrong sandwiches. I've tried to give benefit of doubt but it's so hard when every. single. time. Something is messed up. Do better read more

Repeatedly given us a 4 piece nugget when we mobile order a 6 piece nugget happy meal.

Did an in store to go order. My first mistake, not taking it back was the second. Took 30 minutes to get 2 sandwiches, 1 20 pc chicken nuggets and 4 fries. Order sat to get 2 of the 4 fries for half that time. Quarter pound sandwich was like a hockey puck and cold, fish sandwich was cold along with the chicken nuggets. 2 cold fries and 2 hot. It's obviously more important to take care of the drive through seeing the line empty out 3 times while we waited. Not only cold, terrible tasting but service was not paying attention to in store customers, several people dining in complained while we stood there. If I didn't have kids waiting, I should have taken it back. If a zero was available, they would get it. read more

The service was fast and efficient!! We had a big group and they got us in and out really fast! While traveling on the road it's a good pit stop through town. read more

my Husband went through the Drive Through and ordered a $5.00 meal deal , the 4 chicken nuggets were cold and hard as a rock and half of the french fries were old and cold and the double cheeseburger was lukewarm . the coke was ok . he also ordered a large meal hamburger with bacon and cheese and the bacon was overcooked like shoe leather and the hamburger was old and barely warm . the french fries were ok . but at the end of the bill they charged and extra fee for the coke ? which was supposed to be included in the meal. This was from the McDonalds in New Oxford , PA. and my husband is handicapped and I am in a wheelchair so a big waist of our $18.00 budget for Junk ! We will never go there again! read more

Cold fries, rude service, dirty lounge, wrong orders, forgotten food..... this is what you will expect from this McDonald's at all times.

Baltimore st Macdonald's drive thru almost always gets me order wrong. Then I have to argue at the window it's wrong, pull over and wait for the right sandwich. Wishing management was more skilled to handle issues and properly train their staff. Would love to speak to someone. When I go inside they barley acknowledge the issue. It happens so often read more

I've purchased two raw quarter pounders from this location. The last time I bought a double quarter pounder with one raw patty and one cooked patty. So this time I just bought a single and I guess they couldn't be bothered to cook it at all. I'm never going there again. They obviously think it's hilarious that E. coli exists. Serving up raw meat with no consequence. No one there cares, believe that. read more

McDonald's - Raw quarter pounder w/ cheese - Fast Food Near Me - Hanover, Pennsylvania

Horrible management here, only excuse for the poor service provided by employees; is how management observes and coaches staff. Overall poor attitudes at the windows, incorrect orders, poor quality food execution. Hire new managers focused on quality and customer service that can lead a team. read more

I went through the drive through, when I got to the window to pick up my food I noticed that one of the items wasn't in the bag. I told the employee and she immediately got the worst attitude. She walked away from the window and another young woman came and asked for the bag, she was digging through it touching everything. I asked what the other woman's name was and she told me "Not to worry about it". I asked for the manager and they threw the food out the window and the first young woman gave me the finger...... I had my granddaughter in the car so I just pulled off. When I tried to call the store to repot it the message said no one was available to take my call. Ridiculous!! read more

I went to this store at 7:10pm on 3/16/24. No one at the counter. Took 5 minutes for a person to appear. Took order and it took 10 minutes for a hamburger and a Medium Fries. During this period of time 2 employee's were arguing right infront of me. Ask to speak to manager, Manager finally came told her about 2 employees. She said so what. I left. The place was filthy and there more employees standing around mthen serving people,Store management needs to be trained on how to run a store. On top of that fries were cold. read more

I used the app to make a breakfast order for curb side pick up. When I pulled in and parked I was told my order was unavailable. This location offers to vehicle lines and there were 10 plus vehicles in each line. I was told I could get in line and order. They were not out they were incompetent to operate their own program. read more

You cannot fix customer support with new looks. You really are at risk eating this awful over priced un trained good for nothing crews and worst lying management. read more

Well I am writing this because I had a bad experience, I went to the drive thru,I felt extremely rushed as I was getting my app ready . I never use my points and decided on using 6000 for a 1/4 pounder. I asked if I could place a order and use deal for the day and she said yeah but would be 2 separate orders. . I Ordered 4 mc dbls and wanted to redeem my free coffee with 5.00 purchase. She told me to pull to the first window. She tells me I owe 18.73 cents. I had to go over this whole smele again. She was fairly new and didn't know what to do, at that point I felt like it was a "pay or go." My husband was getting perturbed because he had to go to work. She then tells me she can get her manager and clear this up. I agreed to speak to her. A short and cross lady arrived and was acting like it was just to much trouble and that the reason I couldn't use my free coffee even though I made the purchase due to the mcdoubles were 2 for 3.50 ,that in itself is a "deal". I then said ok forget the coffee and she tried to charge me for the qtr pounder. I explained that now the order is for just those mc dbls and that the qtr pounder was free with my 6000 points. She was rude and still I didnt feel confident with my order as she kept saying I owed for all the burgers. My husband at this point said just cancel it all no more to wait. They were happy to do it as to be rid of us. Later I checked my app i lost my 6000 points and got nothing......I called the store it was a all automated with the only a option to leave a mess,I did. Heard nothing back. I called Corp told them about it ,they assured me that store manager would be getting back to me shortly and make this right.. Its been 4 days I have yet to hear back..... read more

Other than the obnoxious hovering of an employee in a white shirt named Alex, and the long wait for our food, overall was a good experience. But I really felt like a child being watched due to the hovering of this certain employee. I honestly felt like he had nothing better to do than count the tiles on the ground. read more

I hadn't been to McDonald's in quite a while but, I like Big Macks when they are made right. Now I know why I should never have have made the leap of faith. The bun was old and crumbly and the rest of the burger was a slapped together mess.I could see it had been microwaved, probably several times by the fact that the bottom of the sodden mess was welded to the box.The fries were just ok and cold and the "ice tea" couldn't resurrect the experience.For 7.50 I would expect better. I ended up trashing it. read more

Absolutely do NOT use mobile ordering at this location. None of the staff one 3 separate occasions understood how to pull up an order request from a mobile phone. One time I ended up canceling my order after spending over a few minutes explaining I had just made a mobile order and painstakingly read off every character of my confirmation number phonetically to the drive-thru attendant (to which they constantly kept repeating back the wrong information to me). Also there was at least a couple of times where their credit card functionality was down for multiple days. Definitely okay with the food when I am feeling like hating myself later, so it's as expected, but the two situations I mentioned alone make this a McDonald's location worthy of avoiding. read more

Man, the service was great, Hannah is awesome! I swear I have never been greeted at ANY store with a smile as bright as hers!

It's a McDonalds. You cannot expect much but this particular restaurant is lousy when it comes to accuracy. If they would simply let you order your meal, rather than constantly interrupting you with efforts to up sell they may find that they can accurately fulfill the order. They up sold me to use BugerKing for breakfast. It is only 2 blocks north of this place. read more

If you are eating in..this McDonalds is the slowest fast food place I have ever been to..hard working but seemingly overwhelmed teen manager trying to control slow teen workers more concerned with slipping free burgers to their teen friends hanging out in lobby..if you need McD food the drive thru seems to be 5 times as fast so they can hit their time wait goals..but even then cars lined up in spots waiting for burgers read more

stopped to get a sandwich and forget it no-one at the cash register to take orders, mobile not taking coupons watched the manager take an employees order then walked away from the elderly couple sanding in line in front of me I stood there for 10 mins then left got fast hot sandwich from sheetz up the road read more

I had horrible service. Every time I go there there milkshake machine is ALWAYS broken. Cold food and over salted fries.