The people who work here are rude insensitive to people who don't speak Spanish. These workers are so busy trying to do their jobs that they don't pay attention to the customers' needs. It took me over six minutes just to get a refill on coffee. I have been a customer for over 20 years and have seen the decline of service . This is the last time I will be here. read more

Majority of the workers here dont speak english. Hard to get my order right unless i order on the app

one of the worst locations ever. Their customer service is horrible. Employees are stuck up. I go here for my salads. Asked for one simple thing southwest salad no meat and no dressing only cilantro sauce. What do they do? send me home a salad with meat, with a dressing that i didnt ask for and no cilantro sauce. I came back the next night they didnt want to give me a replacement salad. I left receipt at home and even salad from last night is still there. i was too lazy to go back. whatevs. still they suck!!! their manager sally or whatever her name is is no use. DID I MENTION THEY ARE DOING ABSOLUTELY ABOUT THAT STUPID POT HOLE IN THEIR DRIVE THRU?! ITS MESSING UP EVERYONES TIRES! our tires keep getting stuck and they havent done anything about it read more

The breakfast sandwich I got smelled like shit, literally . I couldn't even eat it. I was too scared to open it to see if actual poop was inside. read more

Went through drive thru, I was in line waiting to give my order. No one answer the drive thru. Had to go to the window to place my order. Then when I got my order it was wrong. This place has so many issues, the manager is not a a good manager that no one is doing there job correctly! read more

Just left here with 3 sundaes and I began to eat mine, and not even half way into I bit into a hard chewy plastic. Wow! Im glad I didn't swallow the plastic black piece... I will not be back. Its not a thin piece of plastic either its a very thick piece, so much for remodeling this place...Will be reaching out to manager and if Im not satisfied with the outcome, Ill go to corporate... read more

McDonald's - This plastic was in my fudge sundae, not cool at all... - Burgers Near Me - Hayward, California

If you are looking for Hot mocha, this is not the place for you. You will order hot mocha, but you will get very less warm Mocha. Why can't you change the menu name then. read more

Very slow service. Always waste half my lunch here waiting for my order. And on top of that sometimes I get my order all mixed up

Asked for 20 pieces nuggets and a Mc Double. In the bag is 19 and a half nuggets with no Mc double. Terrible. read more

McDonald's - Burgers Near Me - Hayward, California

The new order kiosk at this Mc Donald's is so ridiculous!!! So instead of going to the counter and a person taking your order you stand in a line at the screen and a McDonald's employee stands next you (if they don't it takes even more time to navigate the program to order) so you can order at the to kiosk. If you have 1/2 lunch don't stop here!!! It's not convenient or quick read more

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They always mess up my order. It never fails. Ordered a sausage, egg, and cheese McGriddle and they subbed it out for a plain sausage McGriddle because they were out of egg. Without letting me know until I got home. Thanks for picking for me without asking if I would like something else. Always double check your order when you leave this drive thru. I understand it's McDonalds and the workers barely care, but a little consistency and transparency would be nice and very much appreciated. read more

When ordering from Uber Eats they take forever to get your food ready. I've had two orders delivered wrong because they are it the receipt on the wrong bag. read more

This McDonald's has horrible customer service and the drive thru lane is littered with trash. Multiple unpleasant experiences at this location. They also refuse to take more than one order per car. Apparently they're too stupid to keep track of the orders and more than one per car would confuse their little brains. I can't say I'm surprised. read more

This place is A JOKE. I just waited 35 min for this (view photo) cmon people. The lady forgot to give me my drink and asks me if I'm waiting got something. Get it together read more

McDonald's - Burgers Near Me - Hayward, California

Second review. They say they dont recognize promotions at 4 am. Sounds like they are just lazy

I never have a problem here! Employees are nice, food is fresh (for McDonald's) and they never mess up my order. I love using my rewards to get it cheaper read more

Horrible service !! As far as the food, Mc-y D's will be Mc-y D's (you love or you hate it) the girl that worked the drive through gave me so much attitude. After I ordered my food I ordered just the to for my nephew and the covo went like this.. Me: can I order 2 toys please, no meal Lady: toys ? Me: yeah the toys, no meal Lady: you mean Mario toys ? *with attitude Me: um okay yeah Mario toys I suppose Lady: yeah it's not toy it's Mario toy Okay ? But a toy and a Super Mario toy is still a toy, is it not ? Hmmm lol ... I wonder if she was having a bad day or she just really wanted to be a smart mouth. I didn't pay attention to what kind of toy there were, all I know is I wanted to order a toy for my nephew w/o the meal. (I've done it so many times before) It seems as if fast food restaurants don't care about yelp review or customer service, but damn this made me really not want to come back to this location. I read more

This McDonalds always gives me problems with their food and their drinks. I went there today and all my smoothies weren't filled to the top and my medium fries wasn't filled. This is the closet McD's to my house and because our orders are never fulfilled correctly we hardly go here nowadays. read more

Extremely, extremely slow drive through service. It took more than 30 minutes and then we're only 6-8 cars ahead of me. And this isn't an unusual occurrence, I should have known better than to come here. Their machines are constantly broken and they don't bother alerting you before you get stuck in line, so then you go through the painfully slow drive-thru only to find out you can't get what you came for. I would avoid this location, you have other McDonald's to go to. Or go inside and order but whatever you do, don't go drive through. read more

Lady in the drive through at 12oclock in the afternoon was great and fast at taking my order and Kevin at the 2nd window was very polite and the food came out fast and tasty. Great customer service read more

Staff is very unprofessional, told me to wait at number for my order and never came out! I walked up to the door but store is locked due to early closures during the pandemic. One of the employees gave me bad attitude about it and I ended up waiting almost 40 minutes for a small order.. Drive thru is also 30 minute wait time, so beware. I would recommend any nearby McDonald's before going here. read more

Just because they've remodeled and updated the building doesn't mean they have improved their customer service. Each time I've come to their drive-thru in the last couple of years, I've experienced some unhappy, discourteous staff. (Seems the In-n-Out nearby cornered the local market on warm, accommodating, and happy team members.) Not patronizing this McDonald's location anymore. read more

Worst service...took 45mins for a mcflurry in the drive thru and im 4 cars from the front..these fools workin on night shift goofin around ..wtf...fire all of em..oh its 1130pm 12/28/2016..if a manager sees this read more

This McDonalds is kind of sad. I actually like the quality of food here, but everything else about it is so terrible that it's starting to keep me away. Just recently went here, drove up to the 24 hour dive through, and waited. For a good minute or two. "Hello? Is anyone there?". No answer. Drove up to the window and looked in, and saw nobody. Knocked on it, and still, no answer. Drive up to the front of the McDonalds, and I see the employees just chillin in the kitchen and laughing. Bullshit. Also, they charged me for extra sauces when I clearly should not have been charged. I ordered the 20 piece Chicken Nuggets, and I should get 4 sauces for free. Nope, I got 2 sauce packets and an extra 60 cent charge for the other two. It's not a huge dent in my pocket, but still. Bullshit. Oh, and hi, when you guys actually do have someone working the drive through here, it's always some ghetto ass punk with attitude. Hey, you're working at McDonalds. You ain't cool. Turn your swag off. Ain't impressing noone. Bullshit. read more

This morning ladies are not concentrating on their jobs! Always make mistakes (the older ones!)The young ladies are fine no problem

Fast food my arse. I just went in here to go to the bathroom, get three drinks and two small fries for me and my family on our way home from a Hayward outing. The place was nearly empty, and it must've taken twenty or more minutes to order and get a quick(!) snack. Someone below mentioned "double-fried fries". Yup! That's what they served us--old, recooked fries. Well, at least my daughter had extra time to play on the play structure. . .otherwise this place sucked pretty bad. Skip it. read more

This place needs new management. It's a crazy busy morning and the workers including the manager are just there casually moving and gossiping and laughing . I speak Spanish so I know for a fact they where just playing around while there are like 10 people in the drive through and 5 people in restaurant waiting . Bad service . read more

I very, very rarely eat Mickey D's but when I do, I usually order a 6 piece McNuggets and a filet o-fish. Sometimes I'll splurge and get a strawberry milkshake. I come this location on rare occassion that I just need to get something to eat while driving somewhere I'm already hella late getting to. This location is closest to my house and of last resort. Hit and miss experiences with the drive through (I've never gone in). Sometimes they are fast, efficient, give me the correct change and get my order completely right with napkins without me having to ask. Other times I can't understand what the hell the drive through person who's taking my order is saying, there are items missing from my order, there's like two drops of tartar sauce in my filet o-fish, I only get 5 pieces in my 6 piece mcnuggets, burgers are assembled like crap, and coffee drinks are waaaaay too sweet. Patronize at your own risk and always check your bag to make sure they got your order correct before you speed away. There's nothing crappier than getting home to find out that the filet-o-fish sandwich you've been craving is not there. read more

Worst McDonald's I been to by far! They always mess up orders and take forever to give you the food. Literally had my food sitting on the ready rack for 10 mins getting cold while I waited for 2 cokes. Left without the drinks because they took to long. I'll much rather go to any other fast food. read more

I have a bad experience here , one of the staff is rude and she never smiles , im asking for a ketchup but she just look at me and said wait , and when the other customer called her she smiled, i dont know , may be because im asian, . Lol read more

Worst McDonald ever! Terrible terrible customer service. I don't ask for them to smile at me but at least they can sound a little more polite. I would rather drive another couple miles to another McD down the road. read more

If possible, go to a different McDonalds! I normally don't write reviews for food chains because they really don't need it and they are usually consistent from store to store. So I only do this for store who are consistently the exception from the norm. So... This McDonalds IS THE WORSE when it comes to customer service. THE WORSE. Normally I am patient with people who work in service. As one who has worked serving the needs of customers I can be sympathetic and let it go of any misunderstanding and say to myself, "they must have had a challenging day" or something along those lines. Well, service is one thing, but when you try to CHEAT me that's another. I came into this store to purchase the 20 nuggets, 2 medium size fries, and 2 medium drinks for $10 for me and my 7-year old niece. I didn't see this advertised on the menu above and I tried to look around at the windows because sometimes you see it now and then and so I asked the food clerk if they still had the deal for the 20-piece and the rest for $10. She said that the deal was still going on. So she rang up my order and I paid and waited. When my order was ready, I walked over to the counter and noticed that there was only one medium cup. So I asked the lady who put my order together (I believe she was one of the manager/supervisors because she wore a different color top) for another cup. She looked at my ticket order and said, "Oh no sir, it says here that you only ordered one soda". But I explained to her that about the $10 20-nugget deal and even asked her to confirm, but she went on to say about what was on the ticket. Then she had to audacity to say to me..."If you want I can charge you for another drink". When she said that I couldn't believe what I was hearing. Why in the world would I pay for a drink that it already owed to me? Well, I was with my niece and I didn't want her to feel uncomfortable so I went ahead and bought the medium drink for $1 (the supervisor just took my dollar and didn't even bother giving me the receipt or charging me the tax... I guess she realize she was in the wrong AND she thought she was being nice by not charging me tax). So I went to sit and ate my meal. Then it dawned upon me.... I that I should have asked for a large size since the medium and large size are all the same price! Dang, she got me again. So in a nutshell, don't come to this place. They are here only to look out for themselves and not the customers. I will still go to McDonalds, but not to this one or to any one in the area lest they are owned by the same owner. read more

Some friends and I went to this location after a movie. Each of us got a ten piece nuggets order. Not only did they forget one order and we had to wait in the drive threw to get someone's attention all three of us got food poisoning from our orders!!! I called the store the manager didn't even care she said here's my bosses number call her!!! I called twice and left a text message no one ever got back to me!!! This place is a joke and how they treat their customers is horrible!!!! read more

Oscar at the drive thru was so rude, he didnt even explain to me that they were out of go-gurt so I asked for extra fries as a substitute and he threw attitude at me and told his co-worker Steven to explain to me. Steven on the other hand was very polite! If you are out of something, please tell the customers instead of handing over the happy meal incomplete! I will be contacting management about this! read more

I genuinely enjoy eating at McDonald's. Although this McDonald's had very tasty fries, I was disappointed to see the insufficient amount of fries served today. The fries packet should've been filled up to the top. However, the chicken nuggets were fine, so I decided to be less harsh on the rating. read more

McDonald's - Insufficient Amount of Fries - Burgers Near Me - Hayward, California

If here have zero star I will put it on. What a worse McDonald's in the world. I have been here one time and they forgot to give my chicken nugg. Okay, I forgive about it.", and today I order something on uber eat, after almost one hour they cancel the order without any phone call, what's problem with the workers here, plz fire some irresponsible employee for god sake. read more

I'm not going to lie, i think McDonalds is the shit. Especially this one which is pretty close my house and the skatepark They're always down for free refills, and don't fuck around when it comes to putting big mac sauce and extra lettuce on a double cheeseburger. Plus they have 1$ sweet tea which absolutely kills it? the best dining spot for a dude with very little money all summer. read more

I'm not one to frequent McDonalds but when I do like an Egg White Delight McMuffin in the morning. 2 days in a row now they screwed up my order. All I'm ordering is the muffin and a parfait with a sub on the muffins Canadian bacon for regular bacon. Yesterday I got Canadian bacon and today no bacon! I checked the screen and my order was correct now the balls in your court McDonalds. On a side note they need to learn to shut off that stupid triggered recorded drive-thru message asking if I'd like to try a "20 piece Chicken Nugget" at 6am when they don't even offer them. read more

This McDonald's should get ZERO stars for getting my orders wrong + rude service. Any business that hires incompetent employees should automatically burn to the ground ... ... Maybe I'm overreacting ... or maybe McDonald's (particularly this one) just lowered their standards. read more

This McDonald's is my new goto source for ice cream cones - Id say they have a 80% or better rate of not disappointing with small portion sizes, or consistency issues with their ice cream. The one beef is I usually come later at night, and this locations inside closes at 9pm, so if I get there I usually am forced to go in the drive thru which can sometimes take awhile... (Most other locations close at 10) (Yes I go a lot in that 9-10pm range, so get off my review, k?) read more