I was passing thru this area and stopped at this McDonald's on October 19, 2019 at 9:01 PM and the manager was very rude, disrespectful, dismissive and racist...I hope she doesn't continue this behavior and jeopardize her job in the process. Racist behavior shouldn't be tolerated on any level in our society!! read more

The reviews are true. This place SUCKS. Avoid at all costs. Started off be them skipping me twice in the drive thru. Then it took another 15+ minutes to make it to the window and wait another ten. Ordered a egg McMuffin no bun....what'd I get ...just the buns... ordered two sausage patties with cheese...inside the box was sausage egg McGriddle....redic. AVOID!! read more

This place is horrible. They always make you pull up to the waiting lines which seems like to make their numbers make it seem as if they are speedy. No point in telling them what you actually want as they'll still get it wrong. Upper management needs to clean house. read more

The only reason why I'm reviewing this place is to THANK them for being open 24 hrs a day. This place is awesome for late-night rumblings when late-night outings occur. You never get my order wrong! Thanks you guys. read more

Being open 24 hours doesn't matter when they don't have what you need!! Who runs out of chicken nuggets?! You're MCDONALDS! It's one of your staples!! I would be a bit more forgiving if the drive thru guy wasn't being completely rude. You're better off at the McDonald's in Walmart in Union Landing. Open until 3a WITH Chicken Nuggets. read more

This place has the worst people to serving ,I order specific food, they serving something else or extra item like sausage for example and don't put in the order ,I don't recommend this place is disappointing and super frustrating . read more

Unfortunately they've change the menu and there are no more dollar chicken sandwiches which were pretty good I tried that three dollar chicken sandwich and it was incredibly disappointing dry and flavorless and small and pathetic and awful. Won't be coming back here ever again. read more

No shakes ... There machine is always broken. Also no bathroom past 11. 3 stars because they at least gave us a water since the shake machine was broken... And the lady was nice. read more

This MacDonald has the worst service. I was waiting in line for 10 mins and no one seem to notice this. There were 2 more people in line behind me left. Who ever is manager there is an IDIOT and not know how to run the place. read more

Usually this McDonald's is good at taking orders correctly, but this morning while ordering breakfast, my boyfriend ordered 4 meals, one of them being a bacon egg and cheese McGriddle with hashbrowns and orange juice. When we got to the second window, the worker thought we said "only cheese" instead of orange juice. The hell? Who gets a McGriddle with only cheese???! Anyways, she also left out two hash browns and orange juices. We let her know and she said "yeah that's cause she didn't add it." Okay..... I asked if we could just pay for it and get it now, and she said no and made me go inside and wait in a long line to order them. Smhhhhh. So inconvenient. And unnecessary. But what can you expect from a fast food restaurant i guess.... read more

My first review for a McDonald's ever but I want to thank whoever is working today 11/21/20 at 9:45 am. I went through the drive thru & was out in 3 min. I'm serious! I was trying to rush because I have an appointment at 10 & I'm sitting here EARLY for my appointment because they were so fast! So yeah give whoever was working 11/21 at 9:45 am a raise because they're awesome read more

This is close to home and so it is convenient. I speak slow and clear English as a first language and it always seems like I have to repeat myself when all I Oder is a number 2 with a diet coke. I will say that the sales staff is cheerful. The fries are it and miss if they are cooked well. Sometimes they aren't cooked all the way and soft and limp. The drive through moves at a good speed even if there are several cars. read more

this location has consistently let me down. it seems their computer is PURPOSELY set up to rip you off. i have ordered their new Signature crafted sandwich at Fremont, by choosing Chicken they dont charge extra money, again, this location is set up to charge extra, no in their national price database, nothing in the signs. the Juan guy even admitted it's an error but he and his management doesn't seem to care or want to fix it, which tells me they're purposely ripping you off. read more

What my BIGGEST pet-peeve when it comes to fast food? When I say LOUD & CLEAR "NO CHEESE!" and I get my meal, only to have it covered in plastic-looking, cheap, cafeteria tasting cheese! I mean honestly? What the fuck? It can NOT be THAT hard to work the drive-thru of McDonalds! Not to mention, the drive thru wait time was a whopping 25 minutes (thanks for fucking my lunch break) AND they were ONLY taking cash. The fries came out SUPER soggy, and blan, and my bag of 'food' was being held out of the window, dangling like Michael Jackson's baby from the balcony, as if I was supposed to snatch it and then take off. This location is like the Ross Department store of all McDonald's; a complete and total incompetent disaster! AND, no straw in the bag for my drink. WHAT the hell were you guys doing today? read more

Terrible drive thru system 4 cars in a row all got wrong orders actually each other's order so they all went back in only to come out 5 mins later but cold .. thinking what I'm thinking maybe not coming back here in the near future read more

I should've went to Denny's next-door not only would I have save money I would've got the right order and it wouldn't taste like it's been sitting there for 20 minutes just saying. read more

Horrible drive through service, I sat for a good amount of 10 minutes not being acknowledged as I pulled up to the order area. I sat another 5 minutes waiting for pay for my order. When I arrived to the window with my order being handed to me, I took the opportunity to suggest to the manager that the employee working at the drive through window should acknowledge the customer IF they are still taking orders from other guests. You know, hello I'll be with you shortly. But the manager gave me nothing but excuses, and When I told her that wasn't my problem, she replied "it's NOT my problem, either" it is gonna be your problem when I reach out to my cousin who is the Regional manager for McDonald's. read more

Yea, I know I shouldn't eat here, but I'm a cheapskate lately and wanted something quick. The staff here really needs to SUCK IT! For the last three times in a roll I came here, they gave me the incorrect change and given me wrong orders via Drive Thru. If you come here, make sure you check before you go drive off. I think their boss is doing something shady and encourage the staff here to incorrectly give out orders. I would give them negative five stars if I can! Being the hypocrite I am, I don't recommend that you don't eat out here or any other chain fast food restaurant (except maybe In-N-Out?). Yes, it tastes good and very inexpensive, but It's just hugely unhealthy! I find it a last resort especially for a person who's on a budget... just look at what the strawberry milkshake flavoring is made out of from their competitor, the Burger King: "amyl acetate, amyl butyrate, amyl valerate, anethol, anisyl formate, benzyl acetate, benzyl isobutyrate, butyric acid, cinnamyl isobutyrate, cinnamyl valerate, cognac essential oil, diacetyl, dipropyl ketone, ethyl acetate, ethyl amyl ketone, ethyl butyrate, ethyl cinnamate, ethyl heptanoate, ethyl heptylate, ethyl lactate, ethyl methylphenylglycidate, ethyl nitrate, ethyl propionate, ethyl valerate, heliotropin, hydroxyphenyl-2-butanone (10 percent solution in alcohol), a-ionone, isobutyl anthranilate, isobutyl butyrate, lemon essential oil, maltol, 4-methylacetophenone, methyl anthranilate, methyl benzoate, methyl cinnamate, methyl heptine carbonate, methyl naphthyl ketone, methyl salicylate, mint essential oil, neroli essential oil, nerolin, neryl isobutyrate, orris butter, phenethyl alcohol, rose, rum ether, g-undecalactone, vanillin, and solvent." I wonder what's in the milkshake itself. - Information from Fast Food Nation. By the way, I highly recommend that book. It's an awesome read. read more

Thought I'd be fair and update this review. They've stepped up their game and are taking care of business. We'll see if they step up more and push me to 4 stars. read more

It looks like management may have been reading the reviews on Yelp, because service is much improved, at least for breakfast. They have a winning combination of two girls doing the morning shift, one always gets your order right and collects the money, while the second prepares the order and has it ready for you with a pleasant "Good morning" and a nice smile on her face. These two girls have got what it takes to do it right. read more

I wish I could give this location no stars. The employees are always engaged in personal conversation ,instead of taking orders. they would rather speak to each other.Very unprofessional ,the orders are always wrong and cold. The only perk about this place is the location and they serve hot cakes all day. read more

Terrible experience at this location, from the person who took the order to the cold and incorrect order I received. Never again.

The best customer service I ever received at any Mc'Donald's. I got lucky in drive thru a few times....quick and my CORRECT order. For a fast food place, it's not too bad. Ive been to worst lol read more

They got the order right but because of the line we had to wait longer for the food as they had forgotten to give to give us everything from our order. People had to wait longer because they took their time. (At the drive-thru). read more

McDonald's is McDonald's. Food is all the same, the service I get is decent. Normally would be 3 stars but I bumped them to 4 stars "Yay! I'm a fan" status just because they serve breakfast all day! Hashbrowns at 4pm? HELLSYES. read more

I don't eat fast food, but I do go to McDonalds to buy their iced tea for a buck. Can't beat the price! Anyways, I went this morning a little after midnight. There was a homeless man at the end of the drive thru driveway asking for handouts. I have no problems with that, when I can, I help them out. I placed my order, went down to the second window and preceded to pay. The gentleman asked me for some change, & I instead asked him if he just wanted some food, to which he said yes please. The lady at the window witnessed the exchange, & I asked her to add a Big Mac meal and apple pie so I can give to this gentleman. There was one car behind me in line, she gave me this crazy look, and told me that she would not take my order. I asked her why, she said there are cars behind you. I told her that I would just pay for the meal and leave, when it was ready just give it to the gentleman right outside the door. She still refused, and went to call her supervisor. I explained to the supervisor that I was getting a meal for the homeless man, to just take my order and give it to him when it's ready, I was going to leave after payment. She said no we will not do that, you'll have to go around and reorder. I was upset at that point, but I kept my cool. I just asked, how difficult is it to just place the order, I'll pay for it, I'll leave, and you just hand it to the gentleman when it's ready? She said, it is very difficult and it backs up our line ( remember, only one person behind me), you already ordered, we gave you your drink, now if you want more food you'll have to go all the way around. I continued, can I place the order now, pay for it, then go around to pick it up? A rude no was the answer. Usually under the circumstances, I would have just left, but I felt bad for the homeless guy. I already raised his hopes by telling him that I would buy him food, so I was not about to leave him hanging because of these women's reluctant incompetence. I went all the way around and reordered. The second time around I just gave the lady at the window the silent treatment. I gave the homeless man his food, and he couldn't have been more appreciative. He had tears in his eyes, grabbed my hand and said thank you at least 5 times, and slowly walked to the corner to eat a meal. Despite the discontent I had for the situation that I had just gone through, his demeanor and appreciation made it all worthwhile. However, because of what happened, I'll have to give these ladies at this McDonalds a big fat zero for lousy customer service. In retrospect, more time was probably lost with me trying to get them to take my order, than for me to go all the way around and reorder. however, it was the lack of respect for me and the principle of it all that kept me in front of the window trying to pursuade them. I would have more understanding for their point of view, had there been at least two or more cars behind me. But there was only one the entire time. I was just trying to do a good deed. It wouldn't have killed them to be a little more considerate. read more

I wish Yelp has "negative" stars cuz I surely will give this location a negative 5 stars. It says it's a "24/7" McDonalds but it's not true. A couple of times I went to their drive thru at 230am ( I work at 4am ) and the drive thru was so dark so from far away it looks like the locations is closed for business. Anyways, I pulled up to the drive thru and waited for someone to ask for my order but no one took it. I drove up to the 2nd window to see if there are anyone inside and surely there were people in there but just too busy to take my order so I just left. This happened twice! Why advertise "24/7" McDonalds when it's not really open 24/7?? Horrible customer service!! Waste of time! read more

Awful! Went through the drive thru and didn't get half my order. Drove around to come in and they tell me they are closed. Really??? Now there is 20 cars in the drive thru but you can't come to the door to talk to me even though I am telling you I missing 4 items? Jerks. Never coming here again. read more

The rudest customer service ever!!! Even for McNasty!!! I got rushed by the cashier and she told me the total twice as to hurry me. There wasn't anyone else in line. read more

Worst McDonald's ever always mess up your order no customer service food is poor staff are rude hate this place

Terrible. I showed the lady a coupon for the breakfast sandwich and said I want a number 2 meal, she got me a 2 cheeseburger meal and 2 extra breakfast sandwich. And then she told me too late to cancel because they already charged the money. Excuse me? I explained, she told me, oh, that coupon is for sandwich only but you want a meal! So they refund me the cheese burger but charge me for the coffee and hash brown. I used the same coupon twice before and they told me the meal is okay. If you make a policy, please don't give out different versions. Why do I have to give a star? I am running late to work because of them. My time is not less valuable than theirs. They took my original receipt, so I have nothing to show. Thanks Mc'Donalds. read more

Open 24hrs and u don't have product such as ice cream??? Really, hard to believe. I call it lazy and don't wana makr it when you are rolling 10 cars deep waiting. If you run out of product, you put put a "sold out" note on your drive thru menu board. Pretty simple, cleaner better managed Mcds do that. No wonder this Mcd has crap ratings. Don't matter how long it's been here, like we'll over 40yrs, it's a franchise yet service is bad. read more

Bad service ask for refill and need to pay for it I know all McDonald's that don't have to pay for it person that works there have Attitude I don't mind to pay but the way they said it I will never go back to this McDonald's again read more

I was recently here for breakfast, actually this review compares this McDonald's to the one in Castro Valley and on Industrial Parkway SW across from Target, The prices here are a tad cheaper then the one in Castro Valley but more expensive then the one on Industrial Parkway SW., just my opinion, the parking is never a problem here and the place appears to be clean, the new staff member they have in the mornings, looks like she is taking ownership of that front counter greeting people and looks like more line managers are getting involved with the process. read more

Horrible customer service. All I did was ask her to sweet-and-sour sauce and he asked me to give them $.25 I turned around to grab my money turned around to him and he was gone when I asked the lady for sweet-and-sour sauce she gave it to me it was the manager there my order was also incorrect I ordered extra onions and no pickles nothing happened what a horrible manager if there was a zero star I would give them that read more

They need to really fix their drive thru speakers. We've been getting the wrong orders and the workers can barely understand what you said. So you might wanna check your bag before you leave. Majority of the time when I ask for a unsweetened iced tea, they give a sweet tea instead. I guess I gotta take a sip before I drive off. read more

Slow and dirty. Drive thru takes forever! Trash everywhere. Always tons of potential business but never enough staff to get the job done. So sad. Road sign and roof beam lights not working. I would be ashamed to say I owned this location! read more

Fast and easy service with great tasting food

Rude lady's in the drive thru. I placed a mobile order and when I tried to tell her my order was wrong she said it is not after I showed her the mobile order and argued and said she had placed everything in the bag I explained that everything I ordered but was not true. It took her 10 minutes to give me the rest of my order. McDonald's needs to train the employees on customer services. read more

The service is pretty slow compared to others. The place is okay, just like any other McDonalds.