415am 3rd car in line and is taking almost 10minutes! 6 to 8 people inside ( workers ) and still takes this long? What is everybody doing that they can't get this drive thru to work smooth?? Might as well go to 7-11 and do it yourself because this place is sloooooooow. You would figure this early in the morning they would be getting people out faster than this. Well, here's another one I won't go back to!! read more

I usually only give good reviews. I came to this location as it is close to where I live. The last four times, my order has been wrong twice. Who the heck is checking the quality control?! It's not that hard. When the order is "A number 2 meal with orange juice" it and breakfast sandwich, hash browns and a drink. Come on. By the time I get home and see my order is incomplete I don't go back and wait in that line. I won't be coming here again. From the previous reviews, I'm surprised you have customers at all. All McDonald's food tastes the same and any location. This location has TERRIBLE customer service and TERRIBLE quality control. read more

Worst mcdonalds ever headed by the rudest manager joann and the laziest slowest and most incompetent staff to follow her example nothing here ever gets done right let alone do they show any customers a smidge of respect, honestly i enjoy mcdonalds but this location disgusts me with its lack of efforts in every category possible read more

Waiting 25 minutes for a miserable fast food breakfast is unacceptable considering there were only 4 cars in line. I would rather starve myself or listen to my children scream at the top of their lungs in the back of the car than stop here. read more

I went thru the drive thru and ordered a medium ice coffee the employee , Idaly or something , handed me a small size and i asked to confirm that it was a medium. She proceeded to tell me that it was a medium , next day i came through and ordered another iced coffee , medium , and got an actual medium . This isn't a big of a problem however the customer service took me a little at back . read more

Won't go here any more. 11pm Sunday night. 08/12/18 soggy old fries cold food. I was super nice said please and thank you with no politeness back no thank yous. That was the last straw with McDonald's eww! I should have known better! read more

Usually they have good food around the times I go to this location, but sometimes it's cold. If you go around midday expect the food to not be as good as when they're busy and have to make it fresh. I haven't had my order messed up at this place in a while, so at least they stepped that up. If it's at a busy hour they tend to have only one or two registers open for some reason, expect a wait. read more

No one in the drive thru and yet my food was still cold and my order was still wrong. I avoid this one if I can but it was "on my way" and there was no one in line so I thought for sure I'd have a hot, correct meal this time. Nope. Never again!!!! read more

The employee that works graveyard at this location was very rude and impatient. I didn't get his name but he was no help. We asked for the price again when we got to the window, he said "i don't know" and just stood there. If you can't handle your shift without a smile, then you need to go kid. read more

This McDonalds is not too bad, sometimes it's hit & miss here. The experiences I've had with customer service was ok and a few times they've messed up on my order but was gladly able to fix the issues. The location of the drive thru is horrible, they could have designed it better with a crammed small parking lot it makes for an inconvenience wait while cars are trying to maneuver around you just to exit the parking lot. read more

The reason why the 1-star.... ALWAYS getting our orders wrong OR missing something in our orders!!! Unfortunately, it's the closest to my house & whenever we wanna get a quick bite to eat on our way home from where ever we are, this McD's is just on the way. There are some workers that are really nice & then theres the ones that don't even acknowledge that you're even there @ the drive thru window for who knows how long! On top of waiting & NO greeting... somethings missing in my bag!! I normally just do the drive thru's here. Never ate in here yet so I have no idea how the service is in there. I've noticed though, they go through a lotta new workers. My hubby on MANY occasions would have a messy ass burger. I mean it literally looks like they slapped on all the meat & cheese like they did it w/ a blindfold & don't even wrap the burgers nicely w/ the wrapper. Enough to pick up the burger out of the bag & ALL the contents of that burger falls right out! WTH?!?! I strongly suggest when coming to this location.... CHECK YOUR ORDER before driving away when going through drive thru. I do even if there's a long line @ the drive thru window. read more

I've been to many Mcdonald around the valley and I always order the same thing. I like the large sugar-free vanilla ice coffee with 4 Splenda. Only this location is consistent and it alway taste good. I told that to the girl at the window and she said, we try! I guess that means the rest of them don't. Good job! read more

Vague memories of stopping in after a get together with friends but had the wrappers (w/ buns cause I eat no bread) and a crumpled up receipt. Mickey D's the processed hamburger version of Starbucks. As my brother once told me, "It's better to eat S%&# then not eat anything at all." read more

On occasion they give good service but for the most part everyones rude and fries are stale. I hate this location and wouldn't come back if it wasn't for my son who of course like many children don't know any better and love McDonald's. read more

Terrible. Rude. Alecia, the general manager, would not even give me the information for the store for my complaint. They would not accept coupons. They said they were franchise and had a right to refuse. No smiles. Very unfriendly. Look at their reviews. They are obviously onto some terrible service. The manager is staring at me while I am outside in my own vehicle writing this review. This place is a joke! read more

Where do I start? I have been going to this location for many many years! I have watched the employees change time after time I have watched the construction take place. And today topped it all off! When my sister and I walked in there was a employee pressure washing the side walk right by the front door! No safety cones and water flooding the parking lot! For a Saturday afternoon it was a mess to get thru the front door! When entering s young lady asked if she could help us order on a big machine like menu! That was it I could not believe you could not order with a person! My family and I will not be returning to this location! Took 17 min for a few cheeseburgers and frys while the whole time drive thru is going fast like lightening! Get it tougether McDonald's !! read more

The credit card system is down and they don't tell you until you get up to order. So than you are stuck in line to pull through.

I take my gfs son here pretty often but I Hate it due to the fact that the only people that actually work in this establishment are the elderly maintenance gentleman and one fairly old woman behind the counter. I mean I get it right first job fast food handler and you don't get paid much. But come on how many times can you screw up a burger when they post on the board what should and should not be on it! I want to cut them some slack but it is on every dang visit and that is just unacceptable. If they can't jack it seems them packing plenty of kids looking to work find some that will actually put some effort into something I think we all agree on can't really be that difficult. Or just keep being terrible what do I know you are all over the planet after all. read more

I understand that this is McDonald's but a person taking an order shouldn't make fun of someone with a speech impediment. My husband was nice enough to order for me which he has worked up to for the last three years because he is very self conscious of his stutter. I used to order everything for us but he has gotten some confidence to place the orders, until tonight... my husband was ordering and he was having pauses between his speech because he was trying to get his words out properly, and this super rude child of a drive through cashier then replies with pauses between his speech.... after my husband finished making fun of how my husband was speaking...I'm disgusted.... read more

0/0 if i could :( came here at 11:00 with some friends- drive thru and sat in the drive thru for 20 minutes for a large fry and a large sweet tea. that is all we ordered and it took 20 minutes & when we got it they were extremely rude :( sad wont be visiting again read more

shit ! It took 25 minutes to get my food at 12:30 in the afternoon on Friday the 11th. I'm not going back

Yes! It finally happened with drive thru. Ok, I just got a mocha frap drink but the kid was so excited since the driver in front of me looked like Rachel Ray I got a smile and I got a really good drink. I even got a straw too! I have to give them a thumbs up! I have to say I love the drink and please don't tell my friends at Starbucks but I like it better than the Mocha Frap there.....shhhhhhhhhhhhhhhhhh! plz don't tell! :) read more

You know I don't write reviews for fast food but I probably should. I mean they are people too and small business owners as well. I come here every now and then during lunch from classes. It is what it is. It's McDonald's. Recently I tried the grilled chicken and it was pretty good. I supersized it for $1 more. Yes, that's right I did the unthinkable and anachronistic ritual of supersizing! Then again I am a buck fifty and 5'7. I can supersize all I want technically. But I only get fries or go to MCD once in a while. More often for a cold drink in summer than eat the food. But this place is clean. It has lots of comfortable tables. The employees are cheery, clean, and hard working. So they should be commended for that. This location looks like a franchisee location. But I have no complaints. Once time some dumb kids took their bikes inside and a mother scolded them and forced them to take their bikes back outside so I can see that families come here as well. So for fast food, this is a good location that I've enjoyed coming to through the years even though I don't live here on Horizon anyymore...not for quite a few years. read more

I never have a problem at this location and don't understand the negative reviews... I ask for my fries well done, and they always come out well done. Extra ice in my unsweet tea, always correct. Other locations the fries are usually still pale and soft, and I always have to check my tea to make sure it's the unsweet. I think people just like to hate on fast food employees in general, the ones here are super nice to me and get the orders correct. The manager is always out doing the same jobs he asks his employees to do, which I respect. Thanks for the service guys! read more

McDonalds is a McDonalds, they are pretty much the same. Except this one was a bit different. Looked nice inside, roomy and clean. Either a new building or they have remodeled it recently. No disgusting odors or greasy floors. The stuff is polite, the service is fast. I ordered a file fish sandwich, it was good. Nothing extraordinary, but not bad at all. read more

Best McDonald's in town. I stop here a few times a week between 12am-5am. The staff is so nice and my food is always fresh and always complete. I don't even have to check the bag when I leave. read more

Quite possibly the slowest McDonald's to exist. They take forever to give out the orders no matter what time of day it is. The line is always long inside and out and it doesn't seem very sanitary. Because it's so convenient, I'll still go here but, they need to improve on their speed. read more

I just came through the drive through around 1pm today and the girl in the second window I think her name is kira was very rude and not professional at all when she gave us our food. She slammed open the window and aggressively gave my girlfriend our drinks and they spilled on her. She then threw the food at us and slammed the window before we could ask for more napkins . I'm not sure what her issue was today but me and my girlfriend come to this location quite a bit and it was a real surprise to us on how rude this girl was to us. I surely don't wanna take my business somewhere else because this location is close to home but it's not the first time this has happened to us. read more

customer service was good but i ordered one meal and ended up getting four sandwiches. was in a rush and didn't check the bag but i really shouldn't have to read more

It sucks to get home and you are missing items. Long line, only 1 cashier, they only worry about how quick they can turn the drive through.

I used to live on this side of town and would come here once in awhile. Back then, the service was alright. I had to wait once in awhile at the front because the drive through was backed up. And they would get my order right. Today, when I stopped for a quick bite to eat before class, I went through the drive through and was surprised that the line wasn't too crazy. I ordered a McDouble, no pickles, medium french fries and a large sweet tea. Paid & got my food - awesome quickness. BUT when I got to school and started to eat - my cheese burger had pickles. Not only did it have pickles, it had the receipt that said "(1) McDouble; NO pickles." And my sweet tea was watered down and not so sweet, more like bland. Also, my french fries was thrown in the bag & practically poured out of the little holder. Really McDonald's? We're going to lower our food services because we have an updated drive through terminal? Just because I go through drive through, does not mean you RUSH me through. I like my food to be made to order. Thanks. read more

The food is fake and I found a hair in my burger. DISGUSTING. Super unhealthy. Save your money and go somewhere else

Very nice, clean McDonalds by a community college. The staff really tries to be helpful. Only downside is the parking lot which is kind of wedged in and on a slope but otherwise obe of the best mcdonalds around. read more

Went there in the morning after Henderson had. Big wind storm debit machine was out. Not their fault but no-one said a word when I ordered in the drive through nor was it posted waited in line 15 minutes when I ask for a manager some guy not in uniform said sorry super snarky. I kinda thought they should have offered me something for my inconvenience. I asked for a corporate number he wrote a number on a price of paper which was the wrong number. Then said have a nice day. He wasn't being nice when he said it. read more

The service here is subpar!!! Staff is discourteous and unwelcoming. Your order is incorrect 98% of the time and not fresh.

I would never be the person that makes a scene, but i was almost tempted to today. I ordered the chicken nuggets meal and i had eaten four of the chicken nuggets when I looked down and saw a brown, singed hair in my chicken nuggets. I knew this was not my hair because i am blonde. I was completely disgusted and went and nicely told the cashier that there was a hair in my food and i would like a refund. She yelled to her manager that i wanted a refund because there was a hair in my food. Not once did he apologize or offer me anything else. Not that I wanted that, just an apology. He didn't even give me the full refund for my meal. The main thing that upset me was his lack of good customer service and AN APOLOGY. Not surprised though because it is Mcdonalds. read more

My order is messed up every time I go to this McDonald's. I asked for coke and got a sweet tea. I asked for sweet and sour sauce and got ranch. They always forget items in my order and never get it right read more

I'm in love with their coffee. I used to go in all the time when I was pregnant and get their french fries, They still taste exactly the same unlike other stores that changed up their oil read more

Gretchen here, before I start my review I gotta say, third review of the day and this is one of the best days of my life. I love yelp and being a yelper is a way of life! Anyways, gotta hand it to MickyD's it tastes just like every other McDonald's ive ever been to. You know what you are getting and what is wrong with that??? They have that new dual drive through ordering and sometimes I like to spend whole days watching CNN on the TV's in the back. 4 STARS!!!! read more

This location is currently undergoing a renovation, so the front counter is closed. The other night I went through the drive through, ordered, and asked for the smoothie deal (buy one get one free, any size) and they told me you had to go to the counter for that. SERIOUSLY? I'm less upset by the fact that I didn't get my smoothie than the simple stupidity of that statement. And this morning, they forgot my drink with my order. And the manager wanted me to drive through again. Seriously? Just get me my chocolate milk dude! And why was I allowed into apparent construction zone?? It's supposed to be closed, there's guys working all over the place, and they let me just walk right through them. In a hoodie, green plaid and Birkenstocks. I did it just to see if they'd let me in. And I stood there for a good five minutes before the manager asked me drive around again. And a couple weeks ago, I found a HAIR IN MY CHIKEN NUGGETS. A black, curly hair. And the manager laughed, and told me I can get anything on the menu. Didn't say a word to anyone working back there! Disgusting. I'm done with this location. read more