Just unbelievably slow every time i come here. As i am currently writing this, i have been waiting on my order for 17 minutes. Im sure when i get the food it will taste fine but this is just ridiculous. Also, i just watched 2 people who ordered after me, get their order before me and i am by myself so i don't know what else to say. Just slow as humanly possible in here. read more

It took them awhile to get our food and when they got our food I had a Big Mac and the sauce was all over and looked like someone was playing with my food, not to mention they forgot our drinks and when we told them it took a very long time still and when we got our drinks it was the wrong flavor, never coming back ever again. read more

20 minutes in drive through and still waiting. The Manager needs to make some changes. Finally went inside and picked up food. Not so much as an "I'm sorry". read more

Food is always good and cooked well. Service is always fast and friendly. The ambience is nice with well maintained tables and chairs. Burgers taste great. read more

Good breakfast good hashbrown and great service but did take a long time but that's fine it was great!

I do not recommend this restaurant because they don't let you buy just the toy they tell you have to buy the happymeal

Horrible location. I never want to go to ANY mcdonalds ever again after my horrible experience. This restaurant was the complete opposite of fast food. The customer service was horrible. They refused to give me food when I first entered with my family, it took a lot of convincing, but they finally let us purchase food, which is one my biggest regrets in my life. When you first walk in, you're greeted by this sad old black woman who obviously doesn't want to be there. She was rude to me and my family, and kept approaching us and saying "what" in this sad monotone voice. She would approach me when I didn't need any assistance, but when we needed assistance, she completely ignored all of us. We asked for buffalo sauce in our order and every single container was cracked open, so we asked for more so she came with more and just dropped it on the table (photo evidence below) and it just spilled everywhere. The bathrooms are disgusting, and my brother asked for a mcflurry, and it never came. When he approached the lady asking for it, she kept ignoring him until he asked for around the 8th time, and she responds with "what". Her entire vocabulary consists of one word. All in all, this mcdonalds is horrible. Switching to wendys. read more

McDonald's - Spilled buffalo sauce by goblin - Burgers Near Me - Horseheads, New York

Waited 40 minutes in the drive thru for a coffee and 2 breakfast sandwiches. Do not go here unless you want to wait forever.

Burgers have no lettuce or sauce. The service was very nice and the ambiance was also good. Place is very clean, but the food is very rushed and not made correctly. read more

I would give zero if it would let me, where to begin. The staff would rather gossip with each other than engage a customer. The mens room filthy. The food was nothing but grease...so nasty. Hands down my worst mcdonalds experience ever i will NEVER come back. I urge you all to go elsewhere literally gas station food would be a better choice. read more

Words cannot describe how hungry i was when i went to this mcdonalds this afternoon. I literally would have ate a burger off the ground... So you can imagine my pure rage when, after waiting 10 minutes parked by the drivethru, they gave me food that was overcooked so badly that it was inedible... INEDIBLE. Both 6 pieces mcnuggets i am pretty sure had reached a state of petrification. My freaking fish fillet had something as hard as a rock in it... I will remember this next time someone tries to make the argument that minimum wage should be raised... Hey mcdonalds... since you're replacing your register people with computers, might as well let your customers do the cooking while your at it... read more

I was there today with my 3 granddaughters. I would not let them use the restrooms. They were disgusting!!

Absolutely terrible food and customer service. My friend was in line ahead of me ordered his meal and I walked up to the counter to order the cashier looks at me and proceeds to walk away from the register and goes to prepare food (without gloves or washing their hands). So I wait at the register for about 6 minutes after the manager and employees both look at me multiple times finally the manager took my order. I waited for my food for 10-12 minutes before I even got it. I ate in and by the time it left the kitchen to the table I was eating at it was cold. My meal was the very least of the word appetizing it was cold and carelessly thrown together as if they were in a rush but only had four customers inside and two vehicles going through the drive-thru. Needless to say I will not be dining at that establishment any longer I have never been treated so poorly there before. read more

My son and I went through the drive-through last night and the man who retrieved and gave us our food did not have his mask covering his nose. I was quite alarmed and we hesitated before eating, but we were starving after a 4-hour trip. I hope that msn was healthy. I will not go back. read more

This place was nasty !!!! Bathrooms were not clean my sandwich's all had egg shells in them and a pice of hair never again will I be coming back !! read more

Drive thru, hadn't even gotten to mic yet an they kept repeating "can I help you" even after we said hang on a couple times. Finally get there and she asks 3x cuz she couldn't hear me. Ordered. Got drinks. Waited 4 minutes. Finally he asks us to pull up and wait. Waited 5 more minutes. Little ice in soda so now it's warm. Another car pulls up to wait. Finally food comes out 2 minutes later. So much for "fast" food. On the plus side, it was hot thankfully. Unlike the grand central ave mcD's. read more

prices are sky high, quaterpound meal is about 10 dollars. I placed my order waited 10 minutes and I left the store. When I got home I realized I got two dried up cheeseburgers. The fries were cold. I would never go back. Wendy's, Burger King, Arby's not far away and much better and cheaper. read more

This place is ridiculous!! went to the drive though at 8:00pm dark and the menu in the drive threw has no lights... then after I'm done ordering they tell me they don't have any ice for my soda as they already gave me my drink. Needless to say I was pissed read more

I really like the mobile app. It works great compared to the competitors. The management here are very helpful. If you are interested in the time frame that I go there ,it is the breakfast crew to be honest. "My compliments to the chef". read more

It's not the worst McDonald's I've ever been to. The one manager (Dale) is fantastic, and some of the staff members are really friendly. If you happen to come in when some of the less competent employees are working, there is definitely a less pleasant vibe and you're going to end up with 3/4-full coffee. If I'm paying for a large coffee, I don't want a medium in a large cup. read more

Last week I used the drive thru. So I knew I was in New York State no where near the city or any big city for that matter. It blew me away to see what they are charging for everything except for the "any size drink $1" which was the only thing priced correctly. This place has the guts to charge almost $10 for a Big Mac meal? Are you insane? This is fast food, now back home in Michigan we charge way less and can actually take my kids here and grab a meal. I was in New York for work and it was lunch time so placed my order of 1 Large Coke and went on my way. No way in h**l I'm giving NY that kind of money that's crazy. It's a sad time when opting to go to a decent restaurant is cheaper than McDonalds. No getting my money NY McDs!!! read more

Ok the drive thru does need to be updated but you couldn't ask for a better and more friendly place to stop and have breakfast. They have some really great staff and the food is really fresh. read more

Typical McDonald's. If you use the drive thru they're going to mess up your order terribly and you're going to have to keep telling them what you want. Use the one at the gas station in Horseheads. It's worth the extra mile to keep your nerves down. read more

Three times over a months period I have stopped at McDonald's near arnot mall (for convenience reasons only) each of the visits. Excessive time in drive thru and the burgers were COLD and dry as a dog bone. I thought the food had shelf life. Someone in management there should pull head from rectum and get things back on track. read more

Worst McDonald's around poor management staff after being refused to speak to a manager I called back and had to angrily ask for a higher manager only to be mocked by the manager who answered the phone while I was able to hear him. The owners are uninvolved and are actively watching it crash and burn. They claim to have called me 3 times and closed the case but only called once and offer no way to reach out to them. Clearly they have no intentions on fixing their terrible staff or actually reaching out for feedback I recommend driving to any other McDonald's or anywhere else other than chambers road. Every time I go there someone is rude or my Order is wrong or the food is disgustingly old. I'm not sure why no one wants to fix their management or why they think it's appropriate to mock a customer on the phone whose been trying to reach a resolution and share my feedback so the appropriate corrective action maybe taken but I guess their lack of care for my problem I've been trying to have resolved for 3 weeks now is not of any concern. To anyone who can go somewhere else you should unless you want to wait forever for cold old food and a rude bitch who can't even read your order right every time. Look for your self do you see 3 calls? I sure don't. I wouldn't say it's possible to value my business if you don't even try to rectify a situation especially when you were mocked by a manager. What a shame. read more

McDonald's - Haven't seen any calls other than this one... - Burgers Near Me - Horseheads, New York

I would probably never give a fast food place a yelp review but after the experience I had here I couldn't resist. Now I live 25 minutes away from this Mcdonald's and this is the closest one so my boyfriend and I watched a mcdonlads commercial and drove all the way over there which was our choice so fine. So I ordered the number 5 meal chicken sandwich and he ordered a cheese burger and two fishes. When we pulled up to the drive thur the girl who was very nice told us that my single sandwich would take about 7 minutes to cook fresh. Now I work in the food industry so I know that actually means 15 minutes so I kindly asked her to take my meal off the bill and just get his food. We then processed to wait over 10 minutes for his fish. She apologized for the wait and on the way home my boyfriend noticed we were missing the cheeseburger. I had to then turn around. When I pulled up to the window a man had his burger in a bag hanging out the window. He apologized for the wait and missing item and asked if I wanted a free pie or fry. I explained that I wanted the sandwich was I told was going to take 7 minutes but had to wait over 10 for the whole order anyway. We then waited almost 20 minutes for my single sandwich to be made. I didn't get home until after midnight. It was the absolute worse experience. Why would you make my sandwich look like a burden, like it was going to take so long if the whole order was going to take just as long as the whole sandwich. I would say it's not anyone's fault but clearly if the girl would have told us everything needs to be made fresh (which it did because it was 11at night) then I would have sat and waited. They took so long to make my sandwich the guy that was behind us actually sped off and left. If only they knew how to let customers know how long an order is going to take and remember everything in the bad they could have fulfilled 2 customers orders and wouldn't have to read this rude review. Sorry but next time i'll just go to Burger King which is 5 minutes away. read more

I was there on Friday, Dec 12, 2014. on my lunch hr ( approx a little after 1pm) I went inside and ordered my food. I usually always go thru the drive thru and order my lunch, but that day (Dec 12th, 2014) I decided to go inside and eat my lunch. I sat on the side of the restaurant where there were booths. While eating my lunch, I saw a couple of your employees go into the Ladies restroom with a plunger. One employee was a female and the other one was a male employee. Apparently one of the toilets must of been plugged up ?? Well as I was eating my lunch I was sitting facing the restroom. It made my stomach turn just watching them carry the plunger into the restroom and leaving the Ladies restroom door open while they were in there apparently trying to fix the problem! Who wants to eat their lunch being that close to the restrooms knowing what they are doing??? I decided I had enough of my lunch at that point and decided I needed to get out of there. It made me sick just thinking about the situation. I guess I'll think twice about coming inside to eat next time. I frequent this McDonald's quite often as it is near my place of employment. I think your supplies such as the plunger, etc needs to be kept out of sight inside the restroom, not having your employees carrying it around so customers can see what their doing! I saw the female employee get a paper sign out and take it in the restroom that probably stated that a toilet was out of order!) Customers do not want to see this stuff going on while their eating, and "Yes, there were other people there near me eating also! In fact, I knew a couple that was sitting in that area, but they were probably closer to the door that you come in and go out of there. I hope this brings you aware of this situation! If you don't want to lose customers, I think some of your practices with health and and cleanliness need to be addressed, especially where people are eating!! read more