I literally ordered a DIET Coke and they gave me a regular!? What if I was diabetic? Not cool. I will say they were nice when ordering and didn't rush but getting a regular coke when ordering Diet Coke should be illegal. The one star is just me being generous. read more

McDonald's - Not Diet Coke - Fast Food Near Me - Irvine, California

The lettuce was fresh but let us talk about the quiet atmosphere. The air was crisp and soft with a little hint that it might have a nice effect in a lot more of a light atmosphere read more

McDonald's - Fresh ttuce - Fast Food Near Me - Irvine, California

Horrible horrible place, i came to the drive thru, put in an order waited 1 hr, and was told that their system was down and that they couldnt give us our food. read more

I was there doing drive through to buy 4 chicken sandwiches and 2 burgers. The pick up window female staff was so rude. It was terrible. I asked her to separate my 2 burgers into a different bag. She said " I give you a bag. Do it yourself" I was shocked and said " just separate the burgers and chicken sandwiches for me" she said " you need to stop holding up the line" I looked at my rear mirror when there was no car behind me waiting for pick up. The one car behind me was still at the cashier window paying. She finally put my 2 burgers into a different bag, handed me my food with very angry eyes. Oh my God... put 2 burgers into a different bag is not sometime difficult or timely.., just terrible service and horrible attitude read more

Sister got a sundae: severe diarrhea Mocha frappe for me: minor stomachache Never had issue before today... Has the management and crew been slacking on cleaning equipment ? Eat at your own risk. read more

I went during lunch break and I had an ice cream delicious can never disappoint. The fries salt was not too much or not enough. Great customer service from the drive thru Definitely coming back thank you read more

$8.59 for a single egg McMuffin and a SMALL smoothie? No meal, no hashbrowns...just a teenie sandwich and a smoothie that basically came in a kids cup. I get there's inflation,... but this is highway robbery. Nope. read more

Crew needs to get there act together. Slow unorganized more worried about socializing than performing the job. read more

Extremely at a loss for words right now. Wish I could give it zero stars. Working at a franchise like this always includes a house welcoming hospitality from heart mentality.. and my experience was nearly the opposite of that. I had just came from the hospital when all I wanted to make me feel better was some chicken nuggets and buffalo sauce. Sauce might I say is like the bridge of making a meal more than satisfying to make your taste buds dance. Unfortunately my taste buds were not dancing when I got home due to the fact that there was not one single buffalo sauce in my bag?!? I even asked to make sure they put some of that zesty sauce in my bag. What a disgrace. DO NOT come to this location if you are looking for a meal to pick you up after a long morning... if anything they will make your day even worse read more

This is more a review for the SPICY MCNUGGETS + MIGHTY SAUCE. ( yes they're back). Overall the service was fast on a Monday night, I did a mobile order and there was an option to go through the drive through and tell the order number which saves the trouble of staring to see what I want. I think they lock the doors at night, so your best option would be drive through or maybe curbside pickup. The spicy mcnuggets are yum. They aren't very spicy, like if someone put a dash of cayenne- a hint of smoke spice flavor similar to the seasoning of the spicy mcchicken but less salty. I like them over the regular mcnuggets as they are seasoned. I wholely believe the mighty sauce tastes like blended chili garlic sauce, perhaps a little sourer. Its a back of tongue heat but not unbearable. I think if you lived somewhere without any asian food, this sauce could be used in stir-fry to pretend make some. It was cool to try . Overall, I would get the spicy nuggets because the added slightly ranch/cayenne flavor is nice, but not over the hype of it being spicy or amazing. read more

Every single time I go to this location I have to wait 10+ minutes in a parking spot for my food. I'm usually patient, but after today's experience, I won't be coming back. Simple order: 2 egg mcmufffins 2 hash browns No modifications, just 4 items. They told me to pull forward into their waiting spot, so I complied. I ended up waiting for 20 minutes (placed my order at 11:12, got my food at 11:32). During this time, several employees came to my window to ask if what they had was my order. This happened 5 times before it was actually my order. And hearing these 5 orders gave me the opportunity to hear what other guests ordered-- all orders contained some amount of egg McMuffins and hash browns, so why was I skipped over 5+ times? When the manager came out and delivered my food, I expressed my concern and asked for an explanation to hopefully learn if there was something I didn't know that happened-- giving them the benefit of the doubt. "Oh, we just forgot, have a good day" and then she left.. Awful customer service. read more

The amount of time I waited for a standard order was absurd. And then it came out and no one called my number. 30 minutes. I'm not mad. I'm disappointed read more

Ba da ba ba ba, I'm NOT lovin it What a complete disaster! I placed a simple order at McDonald's and they still managed to screw it up. I've been working 70 hours a week to provide for my family and McDonalds is the only thing we can afford at the moment. My children and I love the Buffalo Sauce, I mean seriously it makes the whole meal! But what did the kids find when they opened up the bag? Dry food with nothing to dip them in. I mean, how hard is it to get an order right and include the best part of the meal in the bag?!?! The employees clearly don't care about the quality of their work. I'll never be back to this dump again. Zero stars if I could. read more

I came here and I loved the service it was amazing the food was top tier. My mouth was watering and enjoyed my 2 big Macs large sprite and 4 apple pies. I was enjoying this meal all to my self while watching baby gronk rizz up livvy Dunne. Baby gronk Is the goat. The total of the meal was 48.47 dollars so it was a cheap meal for me. Go Baby Gronk!!! read more

McDonald's - Fast Food Near Me - Irvine, California

I've been here numerous of times for breakfast and lunch. For the most part the food comes out hot and fast. I usually order 2 sausage egg mcmuffin for $5 and its delicious. For lunch I usually get 20 piece chicken nuggets and fries and one time I was missing a box of 10 piece chicken nuggets. By the time I realize it, I was too far already. Big lesson, ALWAYS check your bag before driving off read more

This is THE WORST Mcdonald's that I have ever been to in my entire life. They have terrible attitudes and gave us McFlurry's COMPLETELY unblended that exploded all over our car when we tried to eat them. Save yourself the trouble and eat somewhere else. read more

McDonald's - an unblended mcflurry - Fast Food Near Me - Irvine, California

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i would happily visit this location over others in the immediate area because of great customer service by their cashier who pay attention to the customer. i've visited both through the drive thru and going to the lobby for a to go order in the past. the interior and exterior of the restaurant has been fairly clean during my visits. i tend to order their chicken nuggets, french fries or the spicy chicken sandwich and they always taste hot and fresh. read more

A BigMac, fries and Coke over $10.00. Hamburger patties small, flavorless and overcooked. Cashier was terrible! No greeting, hard to understand (partially because of her wearing a mask and because she was mumbling. Appeared to have zero training for the job. And no thank you. Server who brought food to me was polite and helpful. read more

Been coming to this Mcdonalds to eat and study for over 2 years. Never had any major issues aside from the typical forgetting orders, mixing orders up, etc. There's only been one available outlet for customers to use and just this morning, I discover that they not only covered it up, but they used a drill to mess with the teeth of the screw to ensure people can't open it up to use it. read more

McDonald's - Asshole multi-billion dollar corporation covered their only public outlet in the whole store this morning. - Fast Food Near Me - Irvine, California

Every time, these workers are mad with attitude with you. This McDonald's really is the worst I have been to, and food is getting nasty. Don't eat McDonald's a lot, but now no more. I ordered sausage mcmuffins they gave ham egg mcmuffins thinking it funny not cool that order is $ 47 bucks for little bit of food. read more

Just ordered the "Featured" McCrispy on the app for $5.29. Most disgusting sandwich I've ever eaten. Couldn't finish it. Nothing but ligaments and tendons in the chicken, two pickles, no sauce, came in a foil wrapper like something from the gas station. You couldn't pay me $500.29 to order this thing again. It's insulting and there should be stricter regulations against serving people stuff like this. read more

Did ya'll even try to cook this? My 5yr old son took a bite and spit this back out. it was ice cold in the center. read more

McDonald's - Quarter Pounder with Cheese - Fast Food Near Me - Irvine, California

Ordered in drive thru. Happy meal with Cheeseburger and apple juice I was handed a water in a cup and I reminded them I got apple juice. They were nice. The happy meal box was handed to me with the top open and I was given a hamburger instead of Cheeseburger. I regret using 6,000 reward points on this messed up order. read more

I come to this location a lot. The people at the drive thru are solid especially this one woman in the mornings who is fantastic. I usually get a double cheeseburger and add mac sauce. Every time I do this the mac sauce is spilled all over the burger, wrapper etc. It almost looks intentional. Very annoying and needs to stop as there are other options than this place. read more

I ordered large fries, 2 hamburgers, 20pc of chicken nuggets, and i asked for 1 ranch and 2 sweet sours, only one sauce gonna be free and They charged me $0.25 each sauce. Lol read more

We stopped for a quick breakfast and coffees on our drive back to San Diego -- it's located a few minutes east of the 405 at Jeffrey Road and Alton Pkwy. There was no wait at the Drive Thru, and I ordered an old favorite, Sausage Egg McDuffins without cheese. We had our breakfast and coffees, and were on our way. read more

Thank you Arvin for your kindness and being so nice!! You are awesome. McDonalds at Alton in Irvine has the freshest food and the nicest servers with amazing energy and warm sincere smiles. The general manager is amazingly humble and accommodating. I have personally interacted with him at several Irvine McDonald locations. I appreciate you McDonalds Alton !! God bless you. Warmest regards, John Choi Oral and Maxillofacial surgeon. read more

In store service was very slow. It's very apparent that they want people to order at a kiosk or in the drive thru. One cashier taking orders, lots of people rushing about, but no one to answer questions. There is such a rush to get food out quickly, that while I was there at least five customers came into the store to rectify orders that were goofed up. I think the staff is doing the best they can with what they have, but it's really disheartening (and expensive) to see what has become of this chain. In this case, you are not getting what you paid for. read more

Today I drove through a happy meal to my kid. When My kid opened it at home, sad and disappointed , obviously. I got a Incredible 2 Jack Jack, It was last year's toy. It should be Pets 2 just like. read more

McDonald's - Last year toy in today's bag. - Fast Food Near Me - Irvine, California

New manager is rude and tries to cheat you by charging for any small little thing. I usually go and get 2 fudge Sundays one with fudge and one without because it's for a baby and they don't need fudge and would mess in a cone. But since I don't get fudge I usually ask for a cone on the side cause the baby eats it. But the new manager needs to get 1.50 for which is the same price to get extra fudge and given I did not get fudge it should cancel out like they usually do. read more

McDonald's you are the best I love your food is so juicy and I love your chicken nugget did give me an extra chicken nuggets when I ask for a 20 piece they give me a 30 piece and I am so glad I love McDonald's it is the best like I got there every day for breakfast and lunch read more

Waited 25 minutes for 2 sandwiches and 3 drinks. Absolutely the worst "fast" food place/location. read more

McDonald's - Double Cheeseburger - Fast Food Near Me - Irvine, California

This McDonald's does not give fresh re-cooked food. I'm not expecting much when I eat here, but they usually give me dried out buns, room temp food, and old cold fries. This place is busy at times and I don't see how it's possible that the food isn't freshly heated. The bar is already set low on quality..... but to not even try? I would be happy if the workers were replaced with robots who can "reheat" food consistently. read more

The worst customer service on Monday evening. There are more than 5 workers working, that includes 3 at the front. These three somehow get all occupied and can't help customers to order. When I arrived, the girl told me to order at the kiosk because there is no one to help me at the counter.... Uh... There are many ppl at the kiosk and are struggling to figure stuff out. I tried but couldn't make the special order as it was not available on the kiosk. After wasting time at kiosk I had to stand in line again to order at the counter, which now is being served by the girl who told me to use the kiosk... What is this? Some type of racism? Did she start serving because a Caucasian old guy stood at the counter, but didn't want to serve me because I'm Asian? Come on... There were others who were available to help me but didn't care a bit. I don't get why the service went downhill here. It must be the management not instructing the workers right. I will make the review on the receipt as well. Hopefully the regional corporate recognizes this. read more

This is the worse McDonald's! I m disgusted with the restaurant again this morning. I walked from my house over 20 mins to get here and at 7:15 am, the restaurant is closed. Knock on the door and the staff saw me and just ignored me. I called and spoke to a staff, while waiting and on hold, I saw a staff coming out with a pen but was stopped by another staff. Then next thing my phone was disconnected. And the staff with the pen walked back to the back. Waited a few more minutes, no one came. Called again and this time it went to voicemail.. I went over to the drive thru. Spoke to the person over the drive thru, told them there's a bunch of people out here wanting to go in, restaurant sign said open at 7 am. I was told they are short staff so they are not opening until 8 am. Asked how am I to order since I walked here. I have to order thru an app. I don't have the app..so that was the only way she said..there were at least 10 people mostly seniors that came for breakfast wanting to go inside. UNBELIEVABLE! read more

who forgets to put the bun on your burger? mcdonald's, that's who! smdh! $15 for this meal and they refused to give me a refund! definitely going to file a chargeback for this incompetence. read more

McDonald's - A GREASY A** BURGER - Fast Food Near Me - Irvine, California

Ordered grilled artisan chicken and received this!! No sauce and it's not even grilled chicken and the fries were not hot. They didn't even check before giving it out. I always order pickup at the curbs and every time they always forget the sauce. No sauce/ketchup for fries or anything! read more

McDonald's - Grilled Artisan Chicken - Fast Food Near Me - Irvine, California

I've had a previous encounter with them not giving me my receipt and and employee end up flipping me off and getting fired today I had bought food from there and I pay and I get to the window to get my food and ask for sauces girl says she has to charge me and I said that's fine and then another girl comes up saying they only accept card when I literally paid using Apple Pay then the fat lady walks away from me no one at the window. They end up giving my sauce for free and say I have to pay next time when I literally told them to charge my card I call back asking for the two fat lady's name and would refuse to give me the number and then hang up and I call back and they hand it over to a guy and he ends up calling me back saying I have my number. Very shitty customer service ever time I go there they are very lucky I have self control read more

Ordered through the app because the Szechuan sauce finally made its return, through in-app orders only. After waiting half an hour for my order they gave me none of the sauces that I had ordered. They close the lobby at 8:00PM so I waited outside in the cold for someone to notice me and come talk to me. The employees and the managers kept staring at me waiting but did not come out until another 20 minutes later when another customer came with a complaint - they were missing several sandwiches from their order entirely. Alejandra came by to tell us that they are closed and are only open for drive-thru and almost closed the door on us before the other customer spoke up and mentioned the missing items from their order. It took about 10 minutes for them to get their missing sandwiches handed to them. Having been a manager at a McDonald's location in the past, I know for a fact that it should not have taken that long to remake those sandwiches, even with the moderate drive-thru line. I told her that my sauces were missing from my bag and she said assertively that they put the sauces in my bag and that the Szechuan sauce was for in-app orders only. I knew that, and I showed her my order in the app, where I had ordered the sauces a la carte (separately) which has a limit of 5. My bag clearly had none of them, only the other items. I knew from previous bad experiences that this location has always been very stingy with their sauces, but this was on a whole new level - their manager did not even care to consider that they did not fulfill my order and instead wanted to place the blame on me for something that she should have known better. A couple minutes of debating later, she said that she can only give me one sauce. I knew that was a BS offer, and I asked to speak to the general manager (because there is no way she could be the GM with that level of unprofessionalism) and then she offered 2 sauces instead. Seemed like she was scared for me to talk to the GM if she were to suddenly offer one more sauce. After showing my order to the GM, on the app and through my email, he told her to just give them to me and she went back to give me all the sauces that I should have gotten an hour earlier. The residents of Irvine can attest that it is a nice and beautiful city; but every city has its bad parts, and this establishment, more specifically Alejandra, represents some of the worst of Irvine. The only time that anyone should wait one hour to receive their order is when the restaurant is so busy that you need to be put on a waitlist just to get seated, not by a second-rate shack that is so full of themselves that they use stickers that read "DOUBLE-CHECKED FOR ACCURACY" read more

If it were possible, 0 stars. Cruel, punishing, arrogant andrude, the staff are protected by having a phone number that is never answered and the actual ability to send an intentionally ruined order. In response to my asking for a correct order after several that were not, I was punished by receiving a foul smelling chicken sandwich with no bag, extra pickles strewn across the bottom of the delivery bag; cold greasy fries that were absolutely not just made, and a 1/3 inch of vanilla milkshake to show me who was boss. This location is NOT the McDonalds we know. They shield themselves from responsibility at any time by having a number that either is obsolete or is intentionally never answered. read more

McDonald's - "Milkshake" also to punish me for complaining that ice cream orders were incorrect or missing part of the ice cream - Fast Food Near Me - Irvine, California

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