Service was fantastic. Von went above and beyond. I really appreciated how hard he was working, yet he still took the time to make sure everything was taken care of and exceeded expectations. Great experience all around. read more

My burger was raw, I thought it jus tasted weird so I kept eating it but when I looked at it I realized it was raw. I asked if I could get it refunded or anything as compensation but they couldn't and they didn't even apologize. read more

McDonald's - Burger - Coffee & Tea Near Me - Ithaca, New York

"Are you using the mobile app today" is an annoying greeting each time. Fries seem oily like the oil hasn't been changed most of the time. Burgers don't seem fresh. Last time through the drive thru the employee actually said "f*#k is that a blizzard" through the mic. Not what I expect while getting my meal. read more

Eh! Love this place! The food is always so good I even think the workers sneak some special stuff in my sandwiches sometimes! But who cares? This place is so inclusive I even saw two boys kissin in the bathroom! I think they were using tongue though! read more

I feel like the universe is just messing up my order to tell me not to go to McDonalds. Like I miss Applebees. They messed up my wife's fish sandwich three times. You the table tents when they tried to class up McDonald's and bring you a meal? Not here they'll just yell out your number and repeatedly mess up your order so you have to look a sad faces and regret the decision of coming here especially because there's so many better cheaper and tastier small businesses. Let's be honest the price point of McDonald's isn't even worth it. A taste bibimbap bowl hits better, cheaper, healthier. I feel guilty for not going to a small business and also buyers remorse. I'm done. read more

I was served a rare burger. They refused to remake or refund They claimed they no longer fully cook burgers read more

So slow do not ever go here. Unless you do not want to eat your mediocre food do not come here. Horrible vibes and painful.

The worst McDonald's EVER !! long lines food is overcooked hamburgers are undercooked and they don't look like the picture. Looks like somebody just smashed everything together. Cannot understand English just horrible. read more

They are terrible! Open 24 hours but only take cash overnight. I thought it was a one time thing but this is all the time. Also, after 4am they have the breakfast boards showing but then say they're only serving dinner. Subpar food and subpar service. Stay away! read more

On the bright side, the food was ripping, hot and pretty good. on the downside, it took like 4 1/2 fucking hours. Try it your own risk. Make sure you have nothing to do that day. read more

McDonald's - Hot 'N Spicy McChicken - Coffee & Tea Near Me - Ithaca, New York

Deserved less then one star. The slowest fast food restaurant in the country and it's always been this way. If you get your food in less then half hour it's a miracle. It usually takes much longer. If any competitors ever move close by this place will go out of business read more

No Mcdonalds should take an hour and a half to make a burger and fries. I could have a 3 course meal in the time it takes to get food from here. read more

Honestly some of the slowest service I've ever experienced. Me and some buddies were in the drive through for like 45 minutes and the inside of the store wasn't even open. Come on guys. read more

Waited in drive thru line at the speaker to order. Sat 6 minutes to no one taking orders. Parked my car and went inside. Order at 2:04pm stood waiting until 2:41 until I was handed my order! It was a simple order, 2 , $5 meals. Mind you, it was busy inside, but all of us were waiting for our orders. The older lady(manager?) was rude, and actually was arguing with another staff . She used swear words while standing up front . The services was horrible. It might be a convenient location, but definitely not worth the wait time read more

The service in this restaurant is absolutely horrible. I asked for to just order a Happy Meal toy, and the worker told me I needed to used the kiosk. The food is okay, my burger was cooked fine, as well as my daughter's nuggets. But the service is shit. 0/5 stars. read more

Absolutely the worst McD I've ever been to. The dining room is always filthy. You could die waiting for someone to take an order. Drive-through is a nightmare--took 10 minutes for someone to take my order (that was once I was already at the speaker). The one on Elmira Rd has its problems, but the staff are friendly and do their best there. Here, they are surly, unpleasant, and incompetent. read more

It took 20 minutes to get two cold burnt chicken sandwiches and two med tough old fries. No one gave us the time of day. We had to go and ask for our food. This place is horrible. Do not eat here. read more

McDonald's - McChicken - Coffee & Tea Near Me - Ithaca, New York

They used to be okay, especially by McDonalds' standards, but seriously don't try it now. I've been inside for nearly an hour & can't even get someone's attention to cancel. read more

This McDonald's place was so awesome, I'd love McDonald's with all of my heart and everything that I got was completely satisfactory. I didn't have any stomach pains, I didn't have any postmeal sadness. I had a absolutely fantastic time and I do not regret my decision going to McDonald's. I will definitely be coming back read more

Not sure what is going on at this this location, but some of the ongoing issues are waiting 30+ minutes to even get to the the drive through to order, finding out they only take cash once you are able to order. Yes I am writing this because I have been sitting in drive through for 30 minutes. Haven't even ordered yet and hoping their credit card machine works. read more

Painfully slow! I saw 2 workers...young man, young woman. No one was at the first window...both a second window. Got the impression they were on a date instead of there to work. So slow people pulled out of the line instead of waiting. Once we were finally served our diet Coke's they were only filled to 3/4. Ridiculously poor experience! read more

Literally the slowest drive thru I have ever been to. Anytime of day. Do not expect fast service.

Can someone tell me why I am always waiting 20+ minutes at drive thru. This is an ongoing problem with this McDonald's. Lack of common sense. Most updated issues was yesterday. Again waited 20 minutes in drive through. Girl dropped my cone and instead of getting me another one she tells me to move to curbside area. At this point I knew it would never come so I went inside. No one working at the front counter otherwise they would have seen guy waiting there over 5 minutes. Everyone was working drive through and they can't even get that right. Never seen a manager. Again ongoing issue with this place. Almost like they are making one meal at a time. Either get competent people working there or put the store out of its misery or replace with Wendy's read more

Look...it's McDonald's. The bar is pretty low as is. That said, this particular location is so much worse than its counterparts I was compelled to share some thoughts. First, a lot of reviews discuss the slowness of the service. Spot on. Yesterday, I was in line for 22 minutes from entering drive thru to leaving. Super slow. Second, I got a quarter pounder meal that had the hardest bread I've ever seen in my life! It was like the bun had been sitting outside for weeks. Lastly, as many mentioned, forgetting items is a mainstay of this place and they did so again yesterday (4 pc nugget). I was desperate to find someplace to eat after 9 p.m. and there are not a lot of options. This place is an absolute dump. Workers are unfriendly, service is slow, and food sucks. ABOID! read more

very poor service! When I had my curbside order brought to me it was missing items. the employee seemed irritated that he had to go back and get the rest of my order. when he came back out with the rest of my order, I asked if he had the straws since there were no napkins or straws in the bags. He then turned around and started to walk away without saying anything. when I thanked him for his customer service, he finally said he was getting the straws. at that point I didn't wait and just drove off. sad that there is no accountability. read more

Lady in drive thru yelled omg "oh my god" over the microphone because we were confused on our order. horrible customer service!!! 1:44pm 6/16/23 this read more

I have never had a good experience here. We did the drive-thru this time... 40 minutes!! And cold food. We've tried ordering online, takes forever. We gone inside before... we're ignored and left. We will not go back there. 3rd time was the bust! read more

Slowest McDonald's I've ever been to. Defeats the purpose of fast food although the food quality is alright.

Went though drive through ordered a Bacon, Ranch crispy chicken sandwich that cost $8.52 .Got almost downtown , unwrapped it and it was a piece of soggy cold chicken with a dried up pickle on it.No bacon or dressing and definitely not crispy. Not the first time the order was wrong. I went back and went inside, stood inline. they did give me my money back but the place was filthy. read more

Always rude customer service...and they never fail to forget a part of the order. Don't feel like wasting my free time fixing my order, so I stay clear. read more

First they agreed to split the payment and then denied it and then at the end would not give us a receipt and said they would take a picture of the screen would be a good suggestion for our proof of the money they took from us then they forgot my child's drink which she had been waiting for for hours during the heat wave so if you don't have enough staff to keep the place running properly then don't run it at all and when the manager says we have all the receipts in the back in a messy pile that seems like the most shadiest thing I've ever heard in my life when right now fraud is at the highest it's ever been so good luck to the downtown McDonald's read more

They charge for dipping sauce. I bought a double quarter pounder and I wanted some sauces to go with the fries and was told that I was going to charged. The woman was rude about charging for it. Other fast food places do not do that especially Chick-fil-A. Very annoyed and will not be going back to this place. read more

New deals have made McDonald's a more compelling place to eat. If you skip the combos and go straight for the $1/$2/$3 items, you can get some good deals. Some of the combos can be nice, if you're up for something a bit more expensive. One of the nice things about McDonald's is that their Coca-Cola is made in a non-Freestyle machine, so I think it tastes great! The new bakery items and McFlurries make for nice treats! Beware that this location often forgets items in the drive thru, though... be sure to always have a copy of the receipt! read more

2 burgers and fries - took 30 minutes from order to food in hand... Looks like some people waited even longer than me and none of the orders were that complex. It does not look like a dramatic staffing shortage either - lots of employees milling about. Further, no receipt at the kiosk or option for one... I'm glad my son was watching the screen where the order number was briefly displayed while I was looking for a receipt to print with the number, or we would have missed it entirely.... read more

Been waiting 10 minutes at drive through and still haven't been waited on. Got here at 10:00. 10:15 we get to where we place the order, cashier said I'll be right with you. It's now 10:17 and she still has not come back. 10:18 finally got our order placed. They are out of quarter pounders-- are you kidding me??? 10: 21 we get to pay for our order. 10:23 we get to pick up window and they don't have our order ready. This is totally unacceptable. All the new renovations mean NOTHING if you can get timely service. read more

Horrible food, TERRIBLE customer service. Kiosk was out of receipt paper, got a burrito and the egg had the same consistency as play dough. Will not be going here again. read more

Went inside Triphammer McDonalds to order full meal plus my son just wanted a toy. Apparently they no longer sell toys by themselves even though was ordering more food. Woman at counter said wasn't I the same person who asked same question last week with three kids? Toks me same answer. I said no I don't go to that location or McDonalds hardly ever. Asked her to cancel order, manager acted all annoyed. So I ordered one happy meal w shake so son could get the toy. She rang up 3 happy meals for $24.95. Asked her why so much just for one? She said it was a mistake but she could'nt ask her manager to avoid another transaction so I was just going to have to pay for all 3 orders. She would go into her purse and reimburse me the extra $20. I said no, the hell I had to pay for food I didnt order or want and walked out the door. read more

I stop every Morning for Breakfast and would love it if they could open ON TIME all the time. 10 times in the last month and a half (6 weeks) they have not been open or have not had the food ready to sell. 10 times in 65 weeks, if I had that bad of an efficiency record I would be fired. I think they need to bring back the old morning manager as she made sure the store was open on time and the food was ready. Darrel R. Clark Daily Customer read more

They deadass charged me for an order that they didn't even give me. i literally ordered fries (which came cold, twenty piece nuggets and a chicken sandwich (which they got wrong). Plus i ordered a strawberry milkshake which they gave me a water instead. they deadass had everything cold and can't follow simple instructions read more

Opened during the first snowstorm of 2014 with no delays! McDonald's is one of the most consistent franchise chains there are. This particular McD's was very much like most every other McD's you've gone to. The staff here were friendly and engaged which give it a plus. The food was exactly as ordered and expected. If you want McD's, don't shy away from this location! read more