This is based on service (food was 5). I'm rating this location a 2 as service isn't that good. I waited at the register for a while for someone to come. There was no one else in line. Then a person picked up her order and started talking to the worker who still stayed totally oblivious to me. We were dining in and just ordered on the kiosk & took a placard. I had to interrupt him while he was just talking with the lady. I asked for water cups to which he said - here I have your order- no napkins and not delivered to my table??? Is this the new McDonalds?; do everything myself plus no napkins on the tray? Food was a 5 and I wouldn't fault the kitchen workers. read more

McDonald's - Empty dining room - Fast Food Near Me - Lake Geneva, Wisconsin

Zero stars is too good for them. Thing is Tony everyone complains about the wait time, but obviously the restaurant doesn't care about their customers or respect their customers time. I ordered through the McDonald's app two sausage McMuffins this morning at 5:50 in the a.m. there were no cars in the Drive-Thru except mine. I waited over 10 minutes for them to come on to the microphone to take the order. I placed the order and I was specific about customizing one of the sausage McMuffins to not have any cheese on it. My friend is lactose intolerant and he cannot handle cheese. When I got to the Williams Bay here, and gave him his sandwich, written on the wrapper was no cheese, and the sandwich had extra cheese on it. I will never return to this restaurant, even though the manager when I went back in the afternoon told me I have a free sandwich coming. It isn't even worth it! read more

You really have to check your food here when you go through the drive thru. They seem to forget something every other time.

Worst damn service ever. We asked for waters and the lady got mad and said "you have two options, either you fucking leave right now or I'm calling the cops right fucking now". She said that we couldn't stand in the building and couldn't give us a reason why. Our food was soggy and the fries were undercooked. We ordered shamrock shakes at the kiosk, and they claimed that they didn't have any left, but minutes later they gave out shamrocks to other people. The orders took, at minimum, 10 minutes each to come out, there was no line. The workers seemed to have no hustle and care for their customers. Go here if you want an experience worse than hell. read more

Lack of professionalism, kindness, and respect. Was absolutely shocked at how I was treated. Unfortunately will not be returning to this location. read more

Wish I could give this a ZERO! We ordered breakfast from the mobile app at 10:16am. We waited in the drive through line for a while. We told them our mobile order number, got to the first window for the receipt, and then got to the second window at 10:41. They canceled they the order because it was after 10:30, even though the order was placed and should have been ready before 10:30. They didn't comp us anything, didn't apologize, or offer anything to make up for it. They just canceled as we waited for about 30 min in line and received nothing. They could have told us at the order screen or the first window, instead of us making us wait an extra 15 minutes. Do not go to this location. It is HORRIBLE!!!! read more

The breakfast foods is always cold! I'm done with this McDonald's. If you order breakfast food ask for it hot and check it before you leave.

the girl on the window was laughing like she doesn't see anyone she was rude not nice and making fun of everyone so rude

The ordering process is amazing on the eclectic computer 10/10. Environment is beautiful the lighting is great, and chairs are comfy. But they didn't deliver our order how shameful. My brother was more Royal than McDonald's food! The Oreo Mcflurrie was great as always. My Mcchicken was sloppy but spicy and good! read more

McDonald's - Mcchicken was sloppy - Fast Food Near Me - Lake Geneva, Wisconsin

took over 20min waiting in line and when i got home i found out they messed up both of my orders! never coming here again

Went in for a late night grub run. I was shocked to read all these horrible reviews. My experience was five stars. From ordering to getting my food hot and ready in minutes. Couldn't be happier with staff and experience read more

I don't know what happened at this location but something is terribly wrong. All attention is paid to the drive thru, dine in customers are totally neglected. To make matters worse they've built a wall between the counter and the kitchen so a walk in customer most times has to wait till they're seen or yell for someone to help them. It's a bad experience all around but I guess they figure they are McDonalds and customers will put up with anything. WRONG! read more

The better McDonalds in this area! The drive thru is much faster than Delavan's or Elkhorn's Matt who works the drive thru during the day, is very friendly and proffesional. Food is average as it is a fast food place. Average for being a clean store inside as like most McDonalds, when they are real busy, it takes a while to get tables vleaned of and floors swept. Like I stated, this store is the best in our area. Please bring back the coke zero! read more

The incident occurred at the McDonald's on Wells St., Lake Geneva, WI on Saturday, Nov. 24, 2018 at 7:25pm. I was using the drive-thru and after handing over my drinks, the girl working at the second window proceeded to collect, bag and tie up the garbage while waiting for the remainder of my order to be prepared. She was not wearing gloves. She pushed all of the trash (barehanded) into the can, wiped her hands on the legs of her pants and finished bagging and handing me my order. I complained and she seemed completely oblivious to the health hazard. My foot is in a cast currently, which is why I was using the drive-thru, so I pulled forward into the parking lot and called the store. When I asked to speak to a manager, a woman named Ashley said she was the manager on duty. I told her what happened and she didn't seem upset nor did she offer a replacement. I can only assume someone who thought it was acceptable to touch garbage and food without washing her hands in between must have such nasty personal hygiene that it would also not occur to her to wash her hands after using the toilet. I believe it's a safe assumption that there was a great deal of contaminated food served during that shift. At the very least, the restaurant needs to have a required refresher course on basic personal hygiene and food safety. read more

If I could leave 0 stars I would. The workers are horribly rude. I will never go back and suggest you stay far away from this McDonald's.

The new fresh Quarter Pounder is real good! This place always seems to packed - hint get the app and order online and check in- they bring it right out to you! read more

Nicest crew after midnight, but since they run a butterfly crew it's too slow. Also, what with shutting down credit cards machine after midnight. This is not the only location that those that. I'm an Uber Driver and many of my customers that request to go through Drive-tru do carry cash. So we waist time in line.. please fix this. read more

Oh wow why does it not surprise me they only have 1 and a half stars I ordered my food at 9 o'clock they waited a whole hour to make my family's food and then the MANAGER said oh well it's not breakfast anymore after waiting an hour then the girl manager hung up I'll be going to corporate and taking every action to get this girl that is the manager a new job because she doesn't have the proper skills for that one read more

Damn the reviews are baaaadddd...I mean honestly last time I was there I waited so long and it wasn't too fresh.. hope they get it together but considering how far back these reviews go..it might not happen read more

the food is good here but we asked water in the cup instead of bottle of water and she said ' we could give you bottle of water'. i was confused because the mcdonald's we always go to they would give up water in the cup. she also said ' we could only do soda' which is so shocking to me. read more

I went into the McDonalds in lake Geneva Saturday. It was not busy. 3 other tables were full I ordered a fountain drink. And a pumpkin pie. It took 9 minutes for me to get the pie. When the kid came he simply said here ya go. I felt that was rude since he stopped to talk to his friends in the next booth before he gave them to me When I bit into the pie it was cold not warm If I wanted cold pumpkin. I would of bought a can and just ate the filling. That's how bad it was read more

all the stuff are a**holes. they where giving attitude to my friends and i. they took my friends phone acting like it is there phone just to look at her free thing on the app. they gave sass about giving me a water cup and i know for a fax they are free! DONT COME TO THIS MCDONALD's!!! read more

McDonald's - what i got - Fast Food Near Me - Lake Geneva, Wisconsin

A zero isn't possible. Sad people, dude gave me a sad meal... light up table was cool ig

Piece of junk location definitely do not go here. They have no clue what they are doing. My McFlurry came not mixed at all with it dripping all over the side and they were complaining about having to fix it. Struggling with computer and couldn't get any orders right. Someone came up and complained there was a hair in one of the their burgers and mold on the other. Definitely do not come here ever! Employees have no clue what they doing. read more

This is the worst McDonald's we have been too. It is very disgusting!!! Garbage everywhere, tables were dirty, bathrooms looked like they we not cleaned in months, and worst of all the staff was awful. My wife complained to the manager when we were leaving and his reply back to her we are short staff. Their were at least 10 employees there. The cashier month off. They could not get the order right. It doesn't matter how hungry you are do not go there. If we could give it zero stars we would have. read more

yet again the worst place to eat. wait at the winodw for 10 min amd you pull up and then they won't take your order. . it's a complete shit show. When you try to tell the manager you waited for 10 min and no one helped she says "I don't understand" you can't order. Go away. Like cmon what tf is happening there bbb get on your game read more

If I could put zero stars I would every employee in there struggles to get their 2 remaining brain cells in motion to perform any task. And I'll bet you 20$ ur food was made wrong. read more

The dude taking orders was rude. I come to your place at least 3 times a week and have never been disappointed in the service until today. Not sure I'm coming back read more

The individual taking drive thru orders needs an attitude adjustment. Very rude older man!

ordered a burger and the meat was completely uncooked. it was so gross. who would want to eat that...

This is a crappy McDonalds. The wait for food was ridiculous. People were standing everywhere waiting for a late breakfast. The tables were dirty and too many folks were standing around behind the counter. Booooo! read more

McDonald's - What a mess!!! - Fast Food Near Me - Lake Geneva, Wisconsin

Horrible food Fries cold and over cooked Burger burnt Sweet tea not sweet both in lobby and drive thru No Ice And the rest room smelled so bad like it hasn't been clean in forever Don't go here read more

I just really wanted to say that every time I go here everyone is so nice!! It's usually the same people working, I can tell they work super hard I wish I knew their names they deserve some recognition maybe I'll follow up with the names but my dogs and I went to go pick up breakfast on Thursday and the lady gave them a cup with a little ice cream in it! like seriously give me a break that's so awesome!!!! I'm not sure what you can do for fast food workers like bring them donuts idk but you deserve it! so yeah thank you guys for being nice even in the morning read more

Went thru the drive thru for breakfast. Had to deal with employees with very poor attitudes and lousy service. When I got back to the hotel, I couldn't even eat the breakfast. The coke was flat, the hash browns and the biscuit was inedible. A total waste of my time and money. This place doesn't deserve one star! read more

My snackwrap from McDonald's ‍ seems to be an old chicken strip cut in half. It's not very warm and the lettuce is soggy. read more

McDonald's - Behold. My snackwrap - Fast Food Near Me - Lake Geneva, Wisconsin

this place was terribly awful! the manager was rude to me! if i were i were old enough to yell at her i would! **** you guys

The only thing I really come here for anymore is their shakes and chicken nuggets with sweet and sour sauce. I tried one of their burgers again recently, and I feel that the quality has changed. But considering the prices are cheap and the food comes out fast, I will continue to come here for shakes and nuggets. read more

We were in town for a baseball tournament and went to this McDonald's twice. Both times the service was slow and they seemed either short staffed or EXTREMELY slow. They messed up my drive thru order so I went inside the 2nd visit. The trash cans were all overflowing, the beverage station was cluttered with lids, straw wrappers and water everywhere. Ketchup area disgusting. Go to Culver's instead (across street!) read more

McDonald's - Low standards when going to McDonalds but this place was a hot mess! - Fast Food Near Me - Lake Geneva, Wisconsin

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Yikes! Back in Chicago when you order an iced hazelnut coffee you get hazelnut coffee and some ice. Here you get ICE and 3 thimblefuls of coffee. On their behalf what I did get tasted good. read more

Waited 30 min for cold food. Worst McDonald's in history bye far. We're not even busy ether. Rude won't give refunds or if they mess up they blame it on you. The manager lady does not respond well to criticism read more