The staff reached out to me and had some conversation about what took place and plan to work with staff to correct the concerns I had. I hope they are able to amend this. I will go again and see if it was successful. But I did increase the stars for staff taking time to acknowledge concerns Wow the staff was special they not much team work. Cold fries. The person helping me was very confused with what I was asking. I know I can be confusing but this was not the case. They also screwed up a few other orders while I was there. It needs help. But it was clean read more

Culver's in Lake Geneva offers the same reliable, tasty food you'd expect from the chain--our family especially enjoys the custard. My three-year-old loves it here, which makes it hard to skip. That said, service can be pretty slow--both when ordering and waiting for food. It's not ideal when you're hoping for a quick meal and have two hungry toddlers. Also, it's definitely on the expensive side for fast food. Even with free kids' meal coupons from summer reading, we spent close to $30 for two adults. For the price, you might expect quicker service or a bit more value overall. Still, it's a decent option if you're not in a rush and craving classic comfort food. read more

After a not so great at another restaurant my friends and I were still famished! We came to this Culver's, it was perfect. The jalapeño cheese curds were "chefs kiss" so crunchy so cheesy! My husband devoured his triple cheeseburger and since you he was so hungry he said it was the best burger he has ever had! The food was delicious! It all came out within three minutes of us sitting down! It was hot and fresh! The man who gave us our food made sure we had everything we needed! We went around 8 pm it was nice and quiet inside! read more

The parking lot is a sheet of ice. I fell going in and told the staff. They didn't seem to care read more

Culver's - Fast Food Near Me - Lake Geneva, Wisconsin

This is the worst Culver's location we've been to. Our orders are always wrong. Their service is always slow. Food is fine. This location needs to train their staff on efficiencies. Pro tip- check your bag before you leave because they probably got your order wrong. read more

great Burgers and Shakes excellent food friendly employees we go there frequently, always courteous

Good burgers etc And they done have a tip jar or they don't turn a screen on you to make you feel guilty read more

Fish sandwich was so dry I almost choked. The sundae filled half of the cup. Since it took 20 minutes to even get the order I didn't bother to complain. read more

Culvers have always been good. The service, for the most part, is good. There are times some front-end workers seem cranky.

Food is awesome, everything is well cooked. Staff is very kind to everyone. Clean bathroom just a little loud.

This Culver's leaves much to be desired. I can confidently say that there is one particular employee who is the only one I see actively working on a regular basis. However, getting the correct order (especially ice cream) is 50-50. While in a nice location, I wish there was another one nearby as I hate having to go to this location for a burger. read more

I would like to update my last review. Looks like Culvers took the bull by the horns and wrestled the past problems to the ground. I have gone a few times in the last months and it was solid.. things I hated 1.servers attitude and clothes were always dirty. 2. ALWAYS waited for a gluten free meal in the drive through. 3. People just would not pull up in line and the runners would not tell them to move forward...I've seen fights break out because some person believes the world revolves around them and refused to pull up. UPDATE: these issues have not come up for me in the last few months. I tip my hat to Culvers corporate if they listened. It's a solid 4 on service and food...and Culvers is unmistakably wisconsin..so just get the cheese curds people read more

Ok it's 95 degrees outside & they have a sign flat on the counter that reads we have no ice. Here's a concept either put the sign on the doors as you enter or put it on the menu board that everyone looks at. Better yet hop in the car and drive to a store & purchase some and allocate to customers as needed. Oh and after waiting ten minutes for our "fresh cooked food", it was cold read more

Avoid this Culver's! Its worth trying Burger King, McDonalds, or other places simply for better service if you're in Lake Geneva. I didn't even get my food after 30mins of waiting. read more

Trash ordered a chicken sandwich it was raw as hell not cooked at all the chicken tenders tho hella gas read more

Culver's - Chicken dry and not cooked properly - Fast Food Near Me - Lake Geneva, Wisconsin

I called ahead to see what time this Culver's location closes, the girl on the phone said not until 11pm. I got there around 8:30pm and ordered my sandwich, when I got home I opened it up to find these sad little garnishes... I'm still going to enjoy my sandwich because I have these veggies at home, but this is so annoying and disappointing, I went to Culver's over McDonald's for a reason so I would expect a better put together sandwich. read more

Culver's - Spicy Chicken Sandwich, scrawny little pickles and a pinch of lettuce. - Fast Food Near Me - Lake Geneva, Wisconsin

They only let me get 1 side dishes and janesville is better don't go there in Lake Geneva

The slowest most frustrating drive through in the history of all "fast food" restaurants. I mean seriously these guys absolutely suck at this. They need to refine their approach to improve the speed in which they turn this crap around. They truly suck. read more

Waited 10 minutes at the drive thru speaker before someone took my order. Another 10 minutes waiting to pay, 20 minutes waiting for the food order. Had 2 baskets, was given drinks at the window, when food was delivered had no fries. I know it's tough to find good people. But I paid 25.00 for 2 drinks, and 2 burgers. read more

The WORST Culvers in the USA!!!! We've been to at least 100 other stores and the attitude, SERVICE were a F!!!!! It took us 45 minutes to get a simple ice cream!! read more

To starters they closed the dining at 7 when there were plenty of workers . Then that person taking orders said we couldn't do separate orders and was very rude and gave us mad aditude about it. Then we watched him yell at at one of his employees who clearly was new to the job and the kid looked so sad and it was all because we used a gift card and a normal card. And it looked trashey anyways with a small parking lot. read more

Culver's - Very unhappy customers - Fast Food Near Me - Lake Geneva, Wisconsin

Fast food better then McDonald's and Burger King but still fast food. I am not a fan.

Culver's is my favorite fast food chain (after Chick-Fil-A). A cheddar butter burger, fried cheese curds, and cup of the flavor of the day custard is the dinner of champions after a day of snowboarding. This location is not very intuitive to find though. For a fast food spot off the highway, you have to drive a mile or so out of the way to get to it. Getting off US-12, follow 50-W to Wells, and Culver's is tucked behind a KFC next to a McDonald's. It's not at the busy intersection right off US-12 like one would intuitively think. It will all be worth it once you get there. read more

Culver's - Fast Food Near Me - Lake Geneva, Wisconsin

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Very very good food but also very very overpriced for a fast food joint all around not too bad

We waited in our car for 10 minutes just for four ice creams while everybody got there food before us and when the runner was coming she turned around so we had to call. read more

Tried their fish dinner for first time. Commercial said it was good. No it wasn't it doesn't represent Wisconsin fish fry. Didn't taste like fish. No flavor. Would never order it again. read more

never been to a culver's before and wanted to see what's it's about. the burgers were pretty good, fries were crinkle cut and chicken tenders were not bad. they have a lot on the menu as well. service was pretty good too read more

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This is the absolute worst Culver's location. If you expect your food to come out fast or even within a reasonable amount of time like 5 minutes, skip this place. There's always an issue at the drive thru. Ordering inside is even worse. People were angry from waiting. The employees do not have proper hygiene. We will never ever be back. I'd rather be hungry and drive an hour for food than go to this nasty place. Whoever owns this location should be ashamed and embarrassed for running such a shit show of a so called fast food chain. Zero star rating. Dumb drive thru kaput too. Get intercoms that work and people that can take a simple order! read more

How disappointing. Whenever we travel we look for a Culver's. Now we have one 5 minutes away and we're disappointed yet again. First of all the fries were all ends, twice in one week. Then we picked up a carton of vanilla but when we got it home the top half was mint chip and bottom half was butter pecan - this one I messaged the manager and I got a reply that was word salad - you know we're sorry, we strive for excellence and if I want to discuss further... blah blah blah. We now go to the next town over and get excellent consistent service read more

I'm seeing reviews saying the wait was long (don't get me wrong, it was), but that is my experience at 95% of all Culvers' restaurants. I ordered chili and two small sundaes and it took 15 minutes. That's a long time in fast food land. I swear they were probably churning the ice cream themselves. I'm giving it a higher review, though, because the people were so pleasant and professional. Not from Wisconsin, but thanks, Wisconsin! Sundaes are always delicious. Chili is always hot. Two thumbs up. read more

food was so bad same with service they were rude and had no respect whatsoever this is the WORST CULVERS EVER DONT GO read more

3 times now I've gotten luke-warm shakes, tried to reach out on the website and got no response. Guy who brought out the food was very disrespectful and acted like I was a nuisance for telling him they forgot items. read more

The absolute worst Culver's we've ever been to. The assistant manager was the worst. Not a good look for Culver's at all. Need some interpersonal training to treat customers properly. read more

Food is good but it took over 20 minutes to get to us. I thought the point of fast food is food that gets to you fast. Might as well go to a sit down place with better food for the wait read more

Very long wait (which I get), so I wouldn't recommend coming here to go in and get out quickly. Customer service is ok. The food was pretty good and fresh. Good restaurant just the wait and customer service were some major takeaways. read more

This Culver's had the most rude, snappy, lazy person at the drive thru on Sunday 7-9-23 that we have ever experienced. He took forever to take our order, ignoring us while we waited with one car ahead of us. He repeatedly said, "I'll be with you...IN A MINUTE." when we asked if we could order. We ordered one kids meal and the order was brought out wrong after a LONG wait. The person who brought it acted extremely confused. This place is a train wreck. Stay away. read more

I usually genuinely enjoy Culver's! The service is usually top notch and the food is always good quality. Tonight was a disappointment. Every table in the restaurant was dirty and there were tons of employees working. After we ordered our food we finally asked someone to come clean the lobby. The food took longer than usual and the fries were luke warm at best. The two burgers we ordered were actually ice cold. My son was so hungry he ate his but I polity asked for a fresh one. The manager did manage to serve a hot burger but my appetite was already ruined. read more

I came here with high expectations that we would enjoy the high standards of service for which Culver's is known. This has been crazy. We sat down at 1:30pm to wait and it is now 2:18pm. If I had not paid $30 for the order I would walk out!!! read more

Good service, great burger. Fast, efficient and hit da spot. The onion rings were fresh, hot and plentiful. Fries pippin hot as well. The cheese curds awesome. We utilized the drive thu. No worries there. Everything was to order as well as in the bag. read more

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I am highly disappointed i had asked for a bacon cheeseburger plain which means with just bacon and cheese and ended up getting the bacon deluxe and then to find out it had everything I didn't want on it and the best part was that my burger was practically raw on the inside. Will never go again! read more

Culver's - My Raw Burger - Fast Food Near Me - Lake Geneva, Wisconsin