Young lady at register didnt get the chance to get her name is very nice to my family and I. She was professional and any mistakes on the order she acted professional to the mistakes and fix them. Her General Manager on the other hand didnt take the mistakes so kindly and professionally. I overheard her raising her voice and at times raising her voice to customers when they asked for the item in a normal tone. Food is good though but the customer service is always a situation at this restaurant. read more

How could someone so rude be a manager I asked one of the employees for her name and said her name is Jessica and mentioned that she is always rude to all the employees and treating them bad not only is she rude to her employees but she is rude to customers hopefully someone above her gets this under control because this is not right, this place needs to do something about their customer service it's just terrible. read more

Good food, great service and a couple cutie patoties I asked for a cheeseburger meal and received a number 7 instead I'm fine with that, just a little extra but be specific, they're working hard might not be the cleanest place but there fast and the food taste good, 4-5 stars read more

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What a fiasco!!!! Their cashier had no idea what the menus items were and every time I tried to show her the "Add-on" I wanted she would change my original order to be that item. To top that off every time I tried to show her on the menu board what I wanted it would disappear!!! When I tried to adjust her if she had my order she would say "Ya, I know." What yhe he'll does that mean???? read more

I ordered online but no Fry in there... I was called back store but They said " I DONT KNOW " read more

McDonald's - I ordered online but no Fry there... - Fast Food Near Me - Madras, Oregon

The service was not good, we had ordered a six piece nugget and they did not give it to us. They argued with us that we didn't order it even though they had asked us what sauce we would like with it. We explained we were willing to pay for it at the second window, we just wanted to get what we ordered, but the lady refused. She told us to go get back in line, which was ridiculous because there was a long line and we are not gonna go to the back of the line for something we ordered. read more

Gilbert refused to serve more then 2 people per vehicle. Plus they were wildland firefighters. Thanks Gilbert.

So my girlfriend went into this mcdonalds applying for a job, she scored an interview and finally goes in for said interview. She was supposed to meet with THE MANAGER who went on lunch as soon as she got there or a few mins prior, and some heavier set, brunette lady, comes up to start the interview, doesn't introduce herself, and says "whats your availability?" My girlfriend had asked for only ONE specific day off, Sundays. The lady cuts her off and says "this interview is over, we need people from opening to close, 7 days a week." mind you by LAW they have to give people two days off every 7 days worked consistently, unless they're unionized. This lady had also asked who my girlfriends mom was, and proceeded to accuse her of "standing them up a few times" when she had only applied there ONCE before. and had declined the offer for an interview since she got employment elsewhere. unprofessional and rude worker that deserves to be reprimanded read more

The staff was prompt, and the service was good. Everything came out the way I wanted, and the restaurant location was clean.

you guys need to start teaching your workers how to read their orders. for gods sake this was a online order, i'd understand mishearing at the drive thru but come on! who even puts pickles on a mc chicken anyway? that is so not common! called the worker and they said we need to BRING the sandwich back for a new one. ‍ read more

McDonald's - good job mc donald's! you guys can't even read. how do you misread "add american cheese" to "add pickles" ??? - Fast Food Near Me - Madras, Oregon

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Great customer service, super quick, the food is excellent and hot, and the overall vibe of the workers is great! 10/10 would recommend!!!!!

The work environment is shit and the managers are shit and they are bad at training minors.They never clean the restrooms I don't ever see anyone clean the restrooms.The food is decent but the work environment is completely shit. read more

The spicy crispy chicken sandwich is so yum. Crispy outside and tender inside. The staff is very friendly. I don't live in Madras but this is the best McDonald's I've ever had lol both the food and the service! read more

This location is always quick and very friendly. They're also great about asking for mobile order codes.

I love restaurants but the Madras McDonald's restaurant. It's very clean it is very nice inside they did a great remodel and I've been going to their since I was a kid the cooks and staff are nice never gave me any problems I love the Madras McDonald's read more

It's McDonalds.... So the food taste like every other McDonalds. If you like it then you will get what you expect. I'm leaving this review because the customer service was top notch when we passed through Madras yesterday. The nice lady that took my confusing order in the drive thru was so nice as was the person that gave us our food after I forgot to stop and pay in the first window. These kind of restaurants are always gonna suffer from low reviews because very few people write reviews when they get the service and quality of food they expect. Thanks for a great experience at this location! read more

Went to this establishment with my family unfortunately we were in a truck and a 22 foot trailer that we just bought and my hypoglycemic daughter was hungry so my husband walked through the line to try to order while we were parked outside (in our VEHICLE that we could NOT pull through the drive through in) and was told they can't take orders in the drive through as a walk up which we understood then. The "manager" told him to go through to the front door and he could take his order there but then decided to not show up-mind I remind you we were IN a vehicle but couldn't make it through without destroying their equipment. A super awesome customer had to buy food for our girl, which we could have easily bought ourself if given compassion and understanding that we were looking out for the equipment that the establishment provides given we were in a super long rig. 10/10 do not recommend. The "manager" was super un-understanding and unprofessional, rude and mocked my husband. My husband was profiled and assumed to be homeless and blatantly ignored. I'm disappointed in this service being a customer service representative myself- the manager brought shame to this company. I would not have employees working for me let alone a manager representing my company that acted like this. read more

Ordered a number 2 meal... and, got a number one. Would like to say it's a first but this has happened the last three times at this location. Please just make the meal that was ordered. If I was allergic to the meat alternative you choose and had an adverse reaction you would be sued. Do better read more

They have installed touch screens to order. So they want me to do the work for them and I have to touch somebody's greasy Covid infested slime that's on that touchpad to order some food. Not going to do it. I'm done with McDonald's. Anyone with a compromised immune system should avoid this. read more

Quite possibly the worst McDonald's I've ever been to or anyone will ever go to. Their food is absolutely terrible. Fries are always stale and old and they always mess up your order. Not only that the employees seem to be a bunch of kids that don't care about their jobs or the quality of costumer service. Just quite simply...DON'T GO HERE! read more

Probably the fastest drive thru in Madras Good service. Wonderful staff. Food is hot and fresh. read more

Not absolutely NOT friendly at all not to mention they're not trucker friendly at all... let's close at 7pm on a Friday night... so make sure you don't wait to eat out here where there is nothing else between town! read more

How do you get so many onions and ketchup all over the outside of the bun? The cheese was barely between the buns, it wasn't even halfway on. I know it's just McDonalds but it was all so poorly made I didn't eat a single cheese/double cheese burger. Fries were good and that worth the one star. I feel like the burger makers must have been high. read more

I work in Madras, and go in very early. It always seems like this place is never prepared to open. Last week I ordered a frappuccino, and was told the machine is down. Today after I waited in line for close to ten minutes, when I finally get up to order I'm told, very rudely, they can only accept cash. So being as I only had my debit card I had to wait another ten minutes for nothing until I could go through the line and continue on to work. This is supposed to be a business, Be prepared, make sure your machines work. Unacceptable. read more

if i could give no stars i would, the service is absolutely horrible, the workers are not helpful and ignore you when they don't know what to do or say, which is extremely unprofessional, read more

Took a coupon for 2quarter pounder meal deals, ended up with a craps burger and old fries. At least the soda was refreshing? From now on I'll go anywhere but McDonald's for burgers, they're the worst burgers in town. read more

McDonald's - Fast Food Near Me - Madras, Oregon

Mother fucking breakfast burritos yo. Still be off the chain. Homies be hooken it up with the hot sauce yo. Ohmergerd. Breakfast burritos omg. And yeah everything else is pretty good, but breakfast burritos lol. read more

McDonald's - Ahhhh - Fast Food Near Me - Madras, Oregon

I really love these ladies here at our Madras McDonald's. They make fast food a friendly and fun experience. Thank you ladies!

Always double check your total here before paying, especially if you're using a coupon. They didn't apply the coupon I had, even after I asked to make sure they were usable with my order. They charged me the price without the coupon. I was distracted and paid, but when I sat down I got to thinking the price seemed high for what I ordered. I asked the person who delivered the food for a receipt, since the cashier had put mine on the tray instead of handing it to me (and it was no longer on the tray). She did not bring one so I went up to the counter to ask about it. The manager proceeded to tell me my coupon wasn't valid with my order so it didn't apply. I told her that her employee had said it was valid. She said there was nothing she could do about it now... Always asking for confirmation of a coupon being applied before I pay now. read more

Yes it's still just a McDonald's but for a McDonald's it's not too bad. If you like their food then it works. It's a good place to stop for restrooms too because of the location. Gets busy sometimes because of it, but I've never seen it get too bad. Personally never had a bad experience here. read more

Hours said 24 on website, we show up at 12:20 all the lights are on.....4 cars in the lot......no one would take our order! We tried to talk to an employee but completely ignored us. We always stop on our way through from Spokane, Washington.Never again!!!!!! Rude. All they had to say is sorry we're closed but NO. I'm going to let everyone I know about this experience not to EVER frequent this Mc Donald's. read more

Not happy with the order. They forgot the kid's drink in both of the happy meals and I ordered a hot chocolate and they gave me hot regular milk. read more

They can't seem to understand that I don't want lettuce! I don't understand whats so hard about that! But what ever the reason you special order ( allergies dislike likes or diet) they should pay higher attention to it and make it right!! If they want return CUSTOMERs read more

Worst service i have ever had the manager practically threw my food at me after she messed up my order was super rude for no apparent reason and put me in a horrible mood thanks again...not read more

The food is McDonald's good. Which isn't much but for a McDonald's it's a smidgen above other locations. My fries are usually fresh and lightly salted, which I prefer. But the sandwiches could use some work. On average my sandwich is usually cold or poorly made, like one time the cheese and pickles weren't even inside the sandwich but just laying in the box on the side. One thing I will say about this location, is that the service has improved slightly from last year. I actually get what I ordered now, instead of getting a bag filled with mystery items. The staff is hit and miss. Some are sorta friendly while others are just outright rude. The guy they promoted to morning manager has been known to argue with customers or at least accuse them of "lying". I recommend this McDonald's for a quick on the road breakfast and the fries but not much else. read more

McDonald's fuckin sucks ass. They literally get 1/4 orders wrong. I don't know what's so hard about taking orders and making what the screen says? But apparently it is. read more

Ive read so many bad things about this McDonald's. But i go almost every day (for coffee) and they always get it right. Even when the line is long I get out fast. Yea they have messed up like once but nothing major. Everyone is friendly. The food is like any other mcdonalds. Coffee is delicious, so far i never gotten water down or bitter coffee like i have in other locations. read more

It was late at night an we're passing by this town and decided to grab food for for our kids an ourselves. We got medium for all our meals but was charge for large I was fine with it after paying for it. They forgot one of our sandwich, which we went back to get. And as we drove away when we started digging in I notice it was medium fries that we got. Which we paid for large. Didn't want to go back because it was late and we needed to get back into the city. Just a reminder (ALWAYS CHECK YOUR FOOD FOR WHAT YOU PAID FOR!) read more

This is our stop every time between Portland and Bend. Always friendly people, a clean bathroom and recently we had the grandkids and they played in the playroom. What else can you ask for at a McDonald's? read more

The smell outside by the redbox emitting from the McDonald's is absolutely disgusting!