The most rude and unprofessional workers ever.This place has gone down hill in quality and hospitality. If you want to be treated like thrash and be served cold food this is definitely your place!! read more

We went to eat tonight around 9:30 pm. The doors were open, but not one employee was present. We called out for someone multiple times, but no one came from the back to help us. This restaurant is dirty. No toilet paper in the bathrooms. I cannot imagine what the kitchen looks like if the bathrooms are gross. We finally left after 10 minutes of waiting for someone to come out of the back. Do not eat here or I should say do not "attempt" to eat here. You'll waste your time, the food will be gross...that's if anyone is there to help you anyway. read more

I was super surprised with this spot. After my last McDonald's gave me cold FF. I've been loosing faith in the brand. But on this day. I placed my order at the counter and went to the RR. When I returned my order was ready. Hot and fresh. The oil in the fryer was also fresh so the hashbrowns were golden brown and crispy. My sandwich was stacked properly and wrapped up. Thanks Marshall McDonald's. read more

McDonald's - Golden crispy hash brown. - Fast Food Near Me - Marshall, Texas

See all

SLOWWWWWWWWWWWW! That's what this place is. We asked for the cheeseburger deal just to tide us over until we got back to our house after a long drive. We sat at the window AFTER paying for probably 10 minutes. That was a bit ridiculous. Had I not paid I'd had left after a few minutes, we should never have to wait that long at a drive through, especially at a McDonalds. read more

Once again, after a 45 minute wait, I had to exit my car in Curbside #3 spot and walk inside the McDonald's building and stand at the counter for 7-8 minutes to inquire about my order. Finally, someone asked if I needed help. I explained about the 45 minute wait time and the absence of my food order. They pointed at a tray sitting on the counter and asked my name to confirm that it was mine. It was. The girl explained they were waiting on fries. I opened the bag and took out the ice cold fries inside it. I told them I do need new hot fries and emptied the fries inside the bag out on a tray. She said they didn't get the confirmation I had arrived. I took out my phone to show them the confirmation at 11:am and showed them the receipt which said CURBSIDE and was marked "11:00AM" and I pointed at the bright red car parked alone in curbside #3 and wondered why no one thought to check the car parked there for 45 minutes. The ice was melted in both drinks, the sandwiches were cold, and the nuggets were cold. They handed me new fries and were completely unapologetic. Several other customers saw all this occur and were 100 times more empathetic than any employee I had dealt with. This particular McDonald's is terrible and I would advise to go to the Burger King which is right down the road. read more

They talk shit about ppl that come in and ppl was waiting for over 30 minutes for food and one lady that was working was telling other workers that If ppl was going to complain then they should just go home read more

Stopped at this McDonald's today and what should've taken 20 minutes took over an hour. They got my order wrong I ordered a quarter pounder with cheese,bacon,lettuce, tomato and mayonnaise, only.. I got it without any lettuce or tomato.. the worst part was the burger (I wouldn't call that a burger!!) it was cooked to death because it was so thin.. the second one came back exactly like the first one.. I told them 5 times (because they ask me 5 times) what I wanted on it, they brought me another one that was identical to the one that I had just returned! Seriously forks!! You can't make this stuff up!! Oh, and their soda machine was out of order. I would skip this place for fast food! read more

Food was delicious service great and very clean. Mopping when we was there love the cleanness

Service is extremely slow. No one cares about their job here, making people wait while their food is sitting there not yet served.

Worst McDonalds ever. I made a pickup order via the app and was notified when I arrived they had nothing I ordered and advised me to cancel through the app. They proceeded to process my order and then there was no option to cancel the order. I was told by the manager at this location I would need to contact customer care. I did, and customer care told me the location should have refunded me. I notified them that I was told otherwise by the manager and I HAVE NOT received any word or communication from McDonalds or this location. They stole $22 from me. This location is full of crooks. read more

Bathrooms need attention and tables wiped down. Great service and food. Fast service

Took over 30 minutes for order in the drive thru and when we did receive the order they asked again what we ordered and then gave us the wrong items. When I tried to ask for a refund the owner refused. I will never be back. Horribly managed. read more

They have not had icecream at this location for weeks if not months. Please for the love of god give me my hot fudge sundae. read more

McDonald's - No ice cream - Fast Food Near Me - Marshall, Texas

On 3/27/25 at 6:15 am I went into McDonalds. After waiting 10 minutes to place order I asked a women who knew I was waiting if she could take my order. In a not so polite voice she said I would have to wait a few minutes. 10 minutes later I asked again she told me I had to wait a few minutes. By this time a lady came in and had been waiting for about 15 min. Not sure why at McDonalds the walk in patrons are ignored in favor of the Drive-Thru. Seems to be the same in most McDonalds. I was pulling a 20ft trailer and at this location you can't navigate the Drive-Tru with a trailer. Finally the woman came and again ( not polite , "what do you want") I showed her an app coupon and said " I want this and a large drink." She rang it up and I paid with my credit card not paying attention to the amount. She walked away and did not give me a cup. As she walked away I attempted to get her attention and she ignored me. (It took her about 30 seconds to take my order.) I then reached over the counter and retrieved a cup. Shortly a man whom I assume was the manager came out and insinuated that I had stolen the drink. He said the women told him I had walked around counter and took the cup. The lady behind me told him that was a lie that I just reached over the counter. I proceeded to tell him what had transpired. He Told me to give him my recite. I told him she did not give me one. It appears that she failed to ( I believe intentionally) add the drink on the tkt. The lady behind me again verified my story. I didn't pay any attention to the amount I just paid for it. I am 75 yrs old and as I tried to explain to the manager I do not steal and if I did wouldn't still a cup and stand in his presence while waiting to receive my order. As I walked out I trashed the food as I was concerned that it may have been violated. In their defense it did appear they were understaffed. By the way I'm White , the woman is White, the manager is Black and the nice lady is Black. Just so you know read more

The staff was extremely rude and they were out of Coke. McDonald's are specifically allocated Coke so this was just odd. The Dr. Pepper syrup mixture was so off that it tasted flat. They still didn't give me any hot sauce and it was close to 25 minutes in the drive thru line read more

McDonald's - a truck parked in front of a building - Fast Food Near Me - Marshall, Texas

See all

The lady taking our order was incredibly rude and blunt with us- there was nothing "hospitable" about her.

Went through this location a week back I almost fell out of my car door at the surprise I had when the employee took my order. The reasoning behind such a thing was the fact someone behind the microphone said "Welcome to McDonald's!, hope you're having a great day. May I take your order please". Then she even followed up with a happy voice, and a slight giggle. At first I thought I was in the wrong town. My head started spinning. I was taken by surprise. The person behind the microphone didn't hate their job so much that they were rude and disrespectful. I paid for my order, and to my surprise the person in that window was extremely happy and friendly and I knew this is my last day on earth, as I asked the Creator of heaven & earth ..God, please don't take me from this planet today. The 2nd window to my amazement was just as happy & kind as the 1st. The worker handed me my food and smiled and said "I hope you're having a great day thank you for coming to McDonald's and gently handed me my food. I didn't have to duck as I threw it through the window like the last time I had been there ! I knew it was over! I grabbed my heart I looked at my son and exclaimed, "am I dreaming?! pinch me! is this really happening ? someone at the window in McDonald's and MARSHALL is being friendly! What is happening?! I said to my son shall we go to the emergency room and make sure that I'm not hearing things I'm hallucinating?! did I hear three people in a row at McDonald's in Marshall be happy and nice to me no problems no hateful attitude?! what is going on!? is a good lord fixing to take me from this planet? I'm am I going to be in spirit form later on today, I have to tell you I lived. I am alive right now to give this review I do not want to live in a world where people only give reviews to complain. Do not want to live in a world where people do not say nice things so that people can get pets on the back for the hard job but I know they have to get up and go to every day, I want McDonald's supervisors to know that y'all are doing something right at this location finally after all this time and I will admit that I quit going to this McDonald's for two years because of the attitudes behind those windows. That being said, I am glad that you have some people there who do not hate their job so much that they have to be rude and hateful to every person that comes through. can I just ask one thing why do you advertise ice cream but you never have it But for the kind words I will do without ice cream any damn day. GREAT JOB.! Pat your employees on their back today! read more

Both Big Macs had top bun next to middle bun, only one patty on the bottom and MOLD ON THE BUN!!!

The only down side was that the drive through was packed and the inside of the store was also a bit busy, but despite that they managed to deliver the food (to our table) pretty quick. The interior was well cleaned, always a plus. read more

McDonald's - a row of blue stools in a restaurant - Fast Food Near Me - Marshall, Texas

See all

We were traveling through with a group of 30+ teens & it was good lunch stop. Place was big enough to seat us all. The only issue was we had to order through the kiosk and not at the register which took time. Food was fresh. read more

Fast and fresh! I can always depend on this store. Clean facility, friendly staff. Thank you. read more

This is our Diet Dr Pepper stop. McDonalds does have the best Diet Dr Pepper. Good Unsweet Tea too. And breakfast. This location is on or off at times, slow or fast. It is okay. read more

This is what buttermilk tenders look like after waiting 10 minutes for them to get done. I would rate a"0" if I could. read more

McDonald's - McDonald's burnt tenders - Fast Food Near Me - Marshall, Texas

See all

By far the slowest drive-in I've ever been through... Terrible employees slow slow slow food was marginal... The worst McDonald's I've ever been in... Avoid avoid avoid read more

Been going to this McDonald's for 22 years. Throughout time, it has changed immensely. I don't know why some of the employees now are so angry. I had to count out some change unexpectedly and the girl at the window got irate about it. Called someone to the window to relieve her from assisting me. I could visibly see her complaining abt it, they just looked at me as if I wasn't there. When I said sorry about that, thank you she nodded and would not speak and shut the window If you hate your job, or certain people in general, you have the wrong job. Customer service can be grueling, I get that. I have worked in the CS industry for well over 30 years. There is no excuse to treat anyone like that. Just because someone has to count change, or you don't like something about them. It has gotten so bad at fast food places in Marshall that my family rarely eats out or orders out anymore. I have sit on this for months and it's bugging me so I'm addressing it here. Managers! You are loosing customers (not that MCD will go broke from loosing my money) but I'm certain that I'm not alone in this. Do y'all not look and listen to how your people are treating money paying customers? Or do you not care. read more

This McDonald's doesn't open at 4. Or 5. Sometimes they don't even open at 5:30. Better show up around 6 if you want them to to get your order wrong with an attitude. read more

I haven't been to location in many years due to some horrific past service. But they recently remodeled so I decided to give them a shot. Food was fast and correct. I dined in and the first thing I saw was a manager drinking behind the counter and scolded a staffer who told them they didn't think that was allowed. *Food Handler laws do actually prohibit this behavior. Lots of, not LOUD but loud enough, chatter from behind the counter during my whole meal. I know WAY too much personal info about these people after one meal. They weren't necessarily unpleasant or mean, but there were a lot of words tossed around I wouldn't want my children to be around. Will probably skip returning this location again for a while. Which is a shame; the remodel is nice,though the TV was either broken or just off during my visit. read more

Updated location. Did the Kiosk ordering At 10:26 AM on a Sunday morning. At 10:51 AM and I went up to the counter to ask what the holdup was. There were several other families standing around looking frustrated and lots of the numbers on the screen above the pick up window would turn on and turn off or just disappear before being served all together. The staff behind the counter moved very slow and didn't look anybody in the eye to acknowledge them. The one lady that did eventually get me my meal apologized for the wait. read more

My Donald's is Mc Donald's, don't expect a fast food restaurant to be 5 star perfect and great all the time, it's fast food and sometimes it sucks but it's ok for what it is. read more

I forgot about the poor service here and made the mistake of stopping for lunch. I swear to God I waited 25 minutes after I placed my order. Manager? Are you listening? Never again! read more

Ordered an unsweetened tea for curb side after 10 minutes said screw it and drove off understand being busy but that's ridiculous

Took 20 minutes just to get a few burgers. Dining area was closed at 4 for some reason. Kicked people out randomly and let people in randomly. Recommend going anywhere else. read more

Sign said now open. Dining room was closed without any signs that said closed. Just locked doors. Had to take my hungry toddler out of the car just to put him back in. read more

Glaciers move faster than this drive-thru. I have been here 20 minutes and am stuck because of the design of the drive-thru. Employees do not seem to give a flip. Skip this place for gas station food - it's that bad. O read more

Rudest staff ever. I watched as a lady tried to cancel her order because it had been 15 minutes for one thing. I then watched three black ladies who worked there all talk crap to the older lady. What horrible people read more

We were passing through Marshall and stopped at the McDonald's on 11/2218. The bathroom was dirty and smelled bad. There were two stalls and niether one had any toilet paper. It had two sinks, one had an out of order sign and the other did not have any handles to turn the water on, needless to say we did not eat there. read more

This McD's is terrible. I stopped here for a quick lunch as I was driving back to Dallas from Shreveport. The cashier definitely did not want to be there. She barely listened to my order as I had to repeat it several times. As I was getting ready to pay, my hand was stretched to her with a $20 bill, Her head was cocked the other way as she was busy scratching her head and picking her ear. GROSS! She asked me twice if it was for here or to-go...it was for here. She still stuck my order in a to-go bag. The place needs some serious cleaning. The trashcans were overflowing. The drinks area looked like a mess. And the seats and tables had crumbs all over them. I'd hate to see what the kitchen looked like. *SHIVER* read more

This restaurant was full of employees but yet the trash cans were overflowing. The ketchup dispenser was empty and spitting ketchup when you tried to get ketchup. At least 6-7 tables were dirty and spilt ketchup was on the floor just waiting to be slipped in. This has to be by far the dirtiest McDonalds I've ever been in. The Big Macs we ordered were so overflowing with sauce the ingredients just squished out. Sorry we won't be stopping by the Marshall McDonald's again. read more

McDonald's - Overflowing trash. - Fast Food Near Me - Marshall, Texas

This is a nice McDonald's and the food was fine. The parking lot was weird and located in the back. I found it challenging to get into and out of this business. At the time we were there, a large truck also took up quite a number of spaces and made it even more difficult to get into and out of the business. read more

If I could give them no stars I would. Awful and slow service. Fire the entire crew and start again!