Service not the best but it was not bad either. I think staff should have to go through customer service training every quarter. Our food came out cold, we had no utensils to eat with and my mother received her glass of water at the end of her when she asked for it before we ordered. Won't go back unless we have to. read more

After some confusion with the waitress and our experience there, the manager called and resolved the issue! They do really care about their customers. Great IHOP! read more

Stopped here while traveling and the food was very good. Our waiter Nethal was attentive and polite. Our food was cooked perfectly. The only problem I see is it could be cleaner. The floor was very dirty especially under the tables. Other than that everything was good. read more

IHOP - Biscuits and gravy combos - Burgers Near Me - Marshall, Texas

Today I ate at this restaurant. The server was very professional but the food was sub standard. I ordered the tbone steak meal to be cooked medium rare and received a very well done and tough steak. Also the price is inflated for bad food. I would suggest that IHOP should keep the great server but fire the cook and management as it seems they are oblivious. read more

This restaurant has been consistent my whole life and everything depends on the day you come. Today was one of those days. My southwest chicken was the best part of my experience. My waitress was attentive for a table of 8 people and other people in my party had to return their food for reasons. Another waitress named Tasha did help us since ours wasn't around, but the restaurant is generally clean. read more

IHOP - Southwest chicken - Burgers Near Me - Marshall, Texas

If you want real food don't go to iHop in Marshall! Try to make it somewhere else or to the next town! There is not an option for 000000 stars. Food tastes pre-made and over cooked! read more

Let's get right to it. The service here is consistently goodish, but I think that's because my parents are regulars and all the waiters pretty much know what they're going to order already. It's one of those places that's kinda old, so you don't look around too much. The food, service and price are almost always ok. I wouldn't venture into the bathroom here. That's just a personal thing. A dirty public bathroom is my kryptonite so I won't chance that and have never been. It's probably ok though. The location is right off of the highway (I-20), and by a gas station. Convenient for travelers. I can only comment on the two things that I've ordered: either the strawberry-banana french toast with a side of turkey bacon OR the simple and fit breakfast. My only complaints would be that the fruit always comes with an overabundance of never ripe-tasting honeydew melon, the turkey bacon is never crispy and the smallest bowl (fruit, grits or butter) comes on the main platter, touching my other food and I always pray that it's clean on the bottom. I know that's a thing with diners though, so it's all good. For Marshall, I recommend. read more

The food is okay but mostly hit and miss. The facility is absolutely filthy and desperately needs updating. The evening staff is less than friendly and certainly not interested is what they are doing and service is not on their list of priorities. Makes one wonder what kind of management there is and where it is???? read more

Service was terrible we waited 15 mins to prefer and NO other customers were in the restaurant. Turkey and dressing was not done and had to send it back. Waffles and pancakes were great and hot. read more

IHOP - Burgers Near Me - Marshall, Texas

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We went in and sat for about 10 minutes maybe 15 and they said another customer and we did not get waited on so we got up and we left. There was a gentleman who used to work there and we never had a problem getting waited on. He was a black man and very friendly and very efficient and I've been wondering what happened to him but I definitely miss him every time I go especially today I always have lunch IHOP but today you really hurt my feelings course. I'm sure you don't care, but I don't know if we'll come back to that IHOP. read more

IHOP - Burgers Near Me - Marshall, Texas

This review is for Thanksgiving day dinner. My elderly parents didn't want fancy meal-actually the reason we all ended up at IHOP for Thanksgiving dinner is waaaay more complicated than that, go figure. "Whah-ha-happened" was ..... family drama occured, ppl were hungry and IHOP was the only restaurant open. :-/ We were SHOCKED at the customer service how good it was, our server was sweet. We were even more shocked that the advertised turkey dinner meal combo pictured on the menu cover was very good. It was a very unlikely meal, and our party of 7 was very WARMLY accommodated. Plus, I'm sure it didn't hurt that we were one of 2 sets of folks that were dining the entire time we were there. I'm thankful for my family being able to eat together on Thanksgiving day. No dishes. HA! read more

Don't go here! If you are not of a certain race and friends with a waitress in there then you will not get seated. I waited 10 minutes and another group of young lady waited ten minute. Then group walks in that the waitress knew and she took the group of 8 over and set them right down. This is bull. I rear it don't go to IHOP in Marshall you will get treated like crap. I hate that a 1 star is as low and I can go I wouldn't give them that if I didn't have too. read more

I'm not sure why there are so many negative reviews. We had a great dinner, the service was incredible and the place was very clean. We arrived in Marshall and IHOP was the only place open. I'm glad it was because we had a great dinner. read more

It was a take out order. I called 20 min earlier, so I wouldn't have to wait. Had to wait 15 more min. Was not busy at all.. The young man cooking was goofing off with girl in kitchen. The server was running around. Trying to tend to the 2 tables, and cash out customers. 2 people walked out. And cussing Badly. By the time I got my order and 11 miles home at 2am. My pancakes were hard as a rock, like left over. Burgers were okay, fries over cooked. I will be talking to the manager , then corp.$29.73. Nasty. Then the girl charged my debit card $35.97. Nope. They got the wrong person. read more

Biscuits & Gravy are our staple. These are good here with the eggs and sausage and hash browns. Pancakes are also a good breakfast option too. They only have Diet Pepsi and not Diet Dr Pepper. read more

IHOP - Biscuits & Gravy - Burgers Near Me - Marshall, Texas

Worst experience ever!!! Everyone was rude, food was awful, every order was wrong. While I was trying to find my coupon she grabbed my card and said "YOU USE NEXT TIME" read more

IHOP - Burgers Near Me - Marshall, Texas

If I could leave no stars I would. All of the glass is full of finger prints. We stood at the front for 17 minutes waiting to be greeted. The couple in front of us waiting left because nobody had greeted them also because there was about 13 plates of food sitting on the kitchen shelf the entire time we waiting and nobody served it the entire time we were waiting. The food had to be cold and rubbery before the customer got it. We ended up walking out also and nobody said anything to us. read more

Despite reviews, quite pleased with the food and service. Eggs cooked correctly, pancake fluffy, coffee hot, and waitress pleasant!

Sat here for 30 minutes and left. Nobody ever came to get our drink or food order. Worst service I've ever had anywhere.

My first experience at this IHOP. The restaurant was not too busy upon our arrival. We were seated quickly but waited a few minutes before a server arrived. I visited the restroom while our food was prepared. I witnessed a male employee in the restroom blowing his nose. When he left he did not wash his hands. Then to top this he was the server who brought my food out. Come on Nate wash those hands. My server was also pulled to another area when a large group came in. She never came back torefill our drinks. read more

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We stopped in here for dinner as our original plans fell through. I was dumbfounded at the ignorance of the management here. We were required to mask up for ten feet to reach our table and then we could remove it once sat at the table. How stupid can a manager be. Plexiglass everywhere made the environment feel very uninviting. The poor waitress was forced to wear a mask for her entire shift by this bumbling idiot of a manager. The wasting of plastic from not allowing people to use a ketchup bottle or any other kind of bottle for that matter was abhorrent. Hey yourselves together texas. Come on. The food was great as was the service, but I cannot say I'll be back as long as the ignorant rules are in place. read more

Stopped here after a broken down tire. It was pretty empty because it was almost 4 o'clock. But the staff was friendly and the coffee was hot. Thanks IHOP! read more

Don't eat there!!! Manager is cluless. This place doesn't have enough cooks and waitresses. The service took way too long. We were patient for 50 minutes, brought our concern to the attention of the manager but it didn't bother him. He kept looking around with both hands in his pockets. The food was served several minutes later, barely warm and just thrown on the plates. We just got up and left. I offered to pay for the drinks but the manager declined, that's worth the 1 star. Don't eat there!!! read more

This place should just be bulldozed and rebuilt. The musty smell is bad and the seats are falling apart. They barely have enough staff to operate the place and the food is not up to the IHOP standard. I eat at IHOP restaurants all over Texas and Louisiana. This one is one of the worst. read more

Food was terrible. I never write reviews but I just had to with how bad it was. The pancakes tasted like they had been sitting in a warmer for days. Eggs cold. Not one single thing was hot and fresh. Pancakes hard and crumbled apart. Wish I wouldn't have wasted my money here. read more

The minute you walked in you could smell mustiness. Look up at all the vents. It doesn't talk a air quality specialist to put 1 and 1 together. Every vent was so filthy yo could see black dust coming out. read more

I should have trusted the reviews. When we walked in there was a terrible smell and greater wasn't "friendly". Unfortunately, he was also our server. We are really patient people. It took us telling the server 3 times our drink order though. We waited over an hour for our food. It was then brought out 1 side/plate at a time. That took another 15 mins before the 5 of us received our meals in full. During that hour plus wait not once did we see server or were asked about drink refills. The women's bathroom was disgusting. There was no toilet paper in one stall, trash was over flowing, faucets barely worked. The only reason I'm giving 2 stars is because the food was decent for the most part. It's hard to mess up pancakes. read more

My absolute favorite place to eat in Marshall! The people are always friendly and laughing. Ihop has a really nice atmosphere to just sit and relax with a cup of coffee. It is my go-to restaurant any time of the day. read more

This used to be a good establishment when it was under the previous owners. Since it has been purchased we've gone in a couple of times the restaurant. The staff is always been friendly but the restaurant IHOP is always dirty the tables are sticky the seats always have something weird on them and bugs running/flying around. read more

The pancake's were flat and had no taste, the service was below average. Not your typical IHOP. Waitress didn't bother to ask what was wrong with pancakes. read more

I went to eat here last night and was impressed with my service. I was eating alone, so I just put in my headphones and watched a movie while I dined. My server was verrazano quick and attentive yet didn't get in my way or try too hard. The problem came later. I ordered scrambled eggs, bacon, hash browns, and chocolate chip pancakes. Everything tasted fine, but didn't sit well at all. I woke up a few hours later and was violently ill. It's obvious to me that I got food poisoning. NEVER going back and beware to anyone who decides to risk it. The food may taste fine going down, but beware after your meal. read more

I placed an order for curbside pickup they said just call when you get here I called five times after I got there and they never answered the phone if that wasn't bad enough when I got home with my order it wasn't complete read more

Waitress are nice. Management seems to be poor. It looks like there could be more efficient with more direction.

The place is nasty. Windows dirty,floors,tables everywhere I looked Waitresses were nice and plenty of parking. Walking distance to several hotels. read more

Please eat somewhere else. I ignored the bad reviews, but they are all accurate. Being seated in a half empty restaurant took 10-15 minutes with no line. The waitress service was ok. The food was all cold, and quite bland. The eggs were actually sad looking, bland, and cold. My son said they were half a step above powdered eggs. We won't revisit. Paying the bill took another 10-15 minutes of standing by the cash register before someone ambled over to allow us to pay our bill. Breakfast was a sad affair and waste of time and money at IHOP from beginning to end. read more

I wish I could give 0 stars. I have no idea how the food is - we didn't make it that far. The hostess was seating my daughters and I when we heard a female worker in the kitchen LOUDLY telling a racist joke. I don't know how anyone could think this is acceptable behavior. I promptly told the hostess we were leaving because we don't appreciate racist jokes. I then told the minority kitchen workers they should sue the joke teller as well as IHOP. Never again. read more

Stopped in after church on Sunday. Owner seated us right away and never assigned a waitress. After finally going and getting a waitress ourselves we placed our order and I waited 20 minutes for coffee. Had to get up and find the waitress for the coffee and still no food. Other tables were seated, served and left while we waited. One of the plates obviously sat until it was cold and the ticket had an extra charge for something we didn't order. Pointed out the poor service to the owner as I paid the bill, he ignored me and turned away. Never going back. I see Juicy's in Marshall is now serving breakfast. https://www.tripadvisor.com/ShowUserReviews-g56236-d3860415-r711225351-IHOP-Marshall_Texas.html# read more

Rude and incompetent staff. Food is just getting old in the window. Lack of communication. Long wait.

Food was not good, I expect I could get food poisoning from it. We were the only ones there and the service was terrible, couldn't even get drink refills. I would go anywhere before I would go here. Not even worthy of 1 star. read more

This is probably the worst customer service I have ever received. Jenny B. Was my waitress i asked for a cheeseburger with just Mayo & cheese only. And extra fries. And a poblano omelet, i got my food back in 40 mins never once did she check up on me, nor did she ask for a refill. I asked to speak to the manager because my food was cold and he was very unprofessional not once did he look me in the eyes to correct the situation. I will never go to this IHOP location again in Marshall,Tx. read more