Unfriendly customer service starting with the person taking your order. Who cannot hear what your order that you placed was. To the person handling your drink at window one than on to window two for the balance of your order. Which ended up being wrong. Handed back my order and asked for a refund. She swore at me. And she mumbled something. I did receive my refund. Hard to believe that everyone works there has a bad attitude. No one is forcing them to work there. read more

Terrible service Told me i could take two order with 4 people in our car. We ask to go inside to make it easier for everyone and they told us that the dining room. On a Saturday night they closed one lane of the drive through and the dining room. Then the lady who took our order was very rude to us. They had us pull up to another window(not the end of the world) and the manager came out with our food and asked if we needed anything else. We asked for some more ranch and they said "um sorry, that would be $0.25 per ranch cup". Won't be coming back here for a while! read more

Service is shit, waiting on eggs. Wtf? There's 20 cars in line but u don't have eggs cooking

Don't bother going in for a mobile order pickup unless you want to wait 10-15 min. I understand a mishap, but three times this has happened. What a joke. I'd rather drive to another location than stand there watching my food be given to drive through members. It's not that hard to make sure you don't run out of biscuits, they literally have like 20 workers. read more

We just missed breakfast. Bummer. I wish that their entire menu was available all day & night. But whatever, since I only need a lil snack to tide me over, so I'm a dollaraire. It seems like this location's regular customers are elder retirees as I scan the dining area. There's no Playplace outside for the parents to let the youngsters run around. A couple other observations...A recall notice/hazard on promotional drinking glasses and a laminated letter for the unknown person who slipped on the floor to notify the manager when they come back. I hope the slip-n-fall person gets comped more than a couple of Happy Meals. read more

McDonald's - a restaurant with a counter and menus - Fast Food Near Me - Mentor, Ohio

As a truck driver delivering next door at Giant Eagle, McDonald's sounded a lot better than my packed sandwich. I walked over to discover that the lobby was closed due to Covid-19 (my tractor-trailer wouldn't fit in the drive-thru). I decided to start a curbside order on the app to see if that would work, but then the owner of the store walked up from his car (he had just arrived) and asked if there was a problem. I explained to him my dilemma and he gladly took my order, card for payment, and brought it out to me after it was done. I'm very grateful for his service and my lucky timing. I'll certainly come back the next time I'm working in the area again. read more

Amazing McDonald's I loved it! Food was great, got order correct, and quickly. 5 stars

Location is supposed to be open at 5AM however, more times than not they're still closed because "they're running a bit behind" as they like to say each and every time. Perhaps they should change their hours if they aren't competent enough to handle opening on time. On a positive note, there is a lady in drive thru I see almost every time I'm there around 11AM and she's one of the good ones. read more

This McDonalds is a great place to go to when wanting fast food. The service is almost always quick and my orders are right a lot of the time. The actual inside itself is usually clean and neat. It's a great place to swing by and eat in quickly. Love this place. read more

If you want terrible service and long wait times then go to this McDonald's. If I could give zero stars I would.

If you come here in the morning you will get good service. Very friendly as well. Unfortunately once the morning shift has left you're screwed. Avoid. read more

Specifically ordered sausage and bacon, ffs is breakfast foods and still can't get it correct! Never again

8pm Drive thru= Piss poor everything. Do not eat here. Lady taking the order was rude and impatient. Girls at the 2nd window were dancing instead of working. We waited 8 min in a stall and received a cold burger. The other order was a Mushroom Swiss on Artisan bread w/ lettuce & tomato. Received it without mushrooms & wilted lettuce on sesame bread. When we returned to go in and fix the order, the floors were disgusting, one gal had her leg raised on a shelf brushing her pants off and saying she was quitting. Unprofessional and a mess. Boys in the prep line were sloppy and in each other's way. Hair nets not properly worn. Major training and implementation needs to be brought to Managements attention! read more

First off, this is the most unhealthy place in the whole world. My chicken nuggets had a green vain on it. My fish filet was moist and soggy and had a crunch in the third bite. Thank god I'm not a fan of McDonald's! I've never liked it. The one time I come here, of course it's disgusting. I recommend shutting the McDonald's food chain down. Yup, that's how gross it is. The fries were to salty and the shamrock shake tasted like water and they added green food coloring to it. Don't get me started on the green thing in my dads parfait. This place disgusts me. read more

Quick in and out for lunch time rush. The drive through was around the building so I decided to head in and get my order. One other person in front of me inside. Got my meal fast and when I went to the car, I saw that the drive through was total empty. They went fast getting everyone's orders out during the lunch rush, between noon and 1300-hrs. read more

Why are you sitting in a line that winds around the building when there are so many other choices? Touch screen at Sheetz...good food the way you want it. There's never a line at BK and their breakfast is good. As McD goes, there is nothing wrong with this one. It just takes way too long for fast food. read more

every time i go there they get my order wrong and when when i let them know politly the employees at the window are rude. i ask for a little bit of extra sauce and when i ask if its there they tell me everything is in there and then i check and theres nothing. half the time i check the bag and the order is still wrong. i would not recommend going to this mcdonalds read more