I stopped at this location to get a quick bite on my way home. I have stopped at this location dozens of times and have never had an issue, until today. My order was correct and I had no issues with the quality or accuracy of my order. My issue was after I finished my drink, I popped the lid off to eat the ice, and I found a napkin in my cup! A wadded up, completely drenched napkin sitting about halfway down into the ice. I am so upset at this turn of events, this restaurant has lost a customer for life! Who knows what was on that napkin, if it was used, truly a sickening experience. read more

McDonald's - Napkin in my cup, only noticed after taking the lid off to eat ice - Fast Food Near Me - Moorpark, California

Went in today ordered two spicy mcchicken and one of them was missing the chicken, didn't realize after I took the bite and didn't taste the chicken read more

McDonald's - a sandwich in a wrapper - Fast Food Near Me - Moorpark, California

This place is truly awful. The staff that run it are rude and terrible when you bring up mistakes or have issues with cold food, missing buns and other simple mistakes that they refuse to own up to. The food and service here are so bad that I had to write a yelp review on it. The managers here simply do not care and it shows. Y'all made me write a yelp review for mcDonald's. Yikes. read more

I just got a meal. I dumped my fries in the same box as the burger and as I was eating I discovered mouse poop in the box. I pretty much didn't keep the food neither in the box or my stomach. Not sure if I'm gone get sick or how much of the nasty stuff made it to my body. I still feel sick. Yikes! read more

McDonald's - Fast Food Near Me - Moorpark, California

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I went there yesterday to go get us some Dinner it was about 6 o'clock in the evening first off I wanted the crispy chicken wraps they were out And so I ordered a Mc flurry they said they didn't have any actually they said their ice cream machine was down because they were cleaning it So I couldn't even order a shake... I should've just cancel my order but I was already in the drive-through I won't be back I understand cleaning the ice cream machine 11 o'clock at night day is done... But they had a crispy chicken sandwich and no crispy chicken wraps lol McDonald's has really went downhill This is not the first time they've been out of shit or the ice cream machine has been down I suggest if you want an ice cream call first to make sure it's working read more

After waiting in the Drive Thru line with my little daughter that wanted a McFlurry on a 90 degree day we were told that the ice cream machine is broken once again. I asked them to cancel my food order and asked them to see if they could get the car to move behind me and they told me NO! I had to wait behind all the cars to exit so I asked for the manager at the window and when he came to the window he told me that there's nothing he could do and was super rude. I suggested next time to put a sign up that says "Ice Cream Machine out of Order" and he said that there's no way to do that. I told him so you'd rather just have bad customer service? I realized in my almost 50 years of life that I've never seen a McDonalds go out of business except the one they had by Moorpark College. I hope this one closes as well and a competent franchisee can take it over. read more

Wow just wow!! These fools have MORE ACCURATE hours of operation of effing YELP than they do their own damn app!! App says closes at midnight, Google says 1130. I don't use Yelp for hours!! I use Google or the damn app of the place I'm shopping!! You'd expect them to give a damn. Drive all the way to this place multiple times just to find them closed. I hate this store. read more

Tonight 1/26/22 @7pm, I unfortunately witnessed the manager berating, intimidating and bullying the window server. I was in my car at the window, and it was just awful to witness. The window server just stood there taking it, and realized there was a customer at the window, me, and as soon as the manager stopped he turned around to assist me. I didn't know what to say and came out with I thought he was doing a wonderful job. I almost turned around to go back thru the line and let him know that harassing and intimidating employees in the workplace is illegal in California. I tried to find the owner of the franchise online before writing this to no avail, but will continue. Update: I called the McDonalds, and asked how I might contact the franchise owner. The woman responded that she didn't know. I asked, again to be clear, that she didn't know how to contact the owner of her franchise...answer, no. I asked to speak with a manager. She said she was the manager. I tried once more to see if I could get any contact info. Her response was, no. read more

How hard is it to fully cook the fries? And is there a salt shortage I'm not aware of? Laziest staff ever. read more

I ordered two hamburgers and got cheeseburgers. One had a bite out of it that looked like someone spit it back out. I will never go to this McDonald's again!!!! read more

Wow. My wife came in here for a quick something to eat when I told her no and it's sad to say the service is still terrible. She asked someone walking thru the lobby back into the kitchen a question about her order and was completely ignored. This wasn't a case of "I didn't here you" this person flat ignored her. She walked out and cancelled her order . I have deleted the McDonald's app!!! I reported this to them and got a terrible reply that I can't even respond to. I'm completely done with McDonald's. This store gets negative stars!!!!! read more

NO CHANGING TABLES IN BATHROOM! Translation: if you have a family with young children, they would rather have you give your business to somewhere else! Incredibly incompetent management - can't believe they find this acceptable!! And yourself the trouble and go somewhere with better food that understands their main consumer base... Literally anywhere else would be better. read more

We've been here three times in the last month because my son likes it but all three times they've messed up the order and never offer to make it right. The menu screen when ordering has been broken forever and when you pay they don't repeat the order. We don't order the burgers plain with cheese anymore because they end up putting regular cheeseburgers with the onions and pickles in it. The cashier really doesn't seem like he wants to be there which is understandable but just take the damn orders right. That's all you have to do. Two large fries, two large cokes,and a six piece chicken McNuggets no sauce (which wasn't offered anyway) is it that hard to mess up. This was last night 4-16-21 Only got the McNugget combo. Didn't even bother to ask us if we wanted to purchase the other two items and park us. read more

This mcdonald's is trash. The employees are all rude and lazy, many times I have gone through the drive thru and been denied things simply because they didn't want to make them. (Ask them why it's not available and laugh while they scramble for a response) the internet and the sign on their doors says the drive thru closes at 1am but often times you'll find them closed early. Never a good experience with this store. Go somewhere else. read more

So I just ordered from this McDonald's off of door Dash and I have to say every time I come here I never have a problem it's always good customer service everybody's really nice and when I got my order there wasn't a Dr Pepper of which I ordered in there there was a nice little note that said sorry or Dr. peppers out and they gave me a chocolate shake instead and honestly that is some of the best customer service. I used to work in restaurants and honestly most the time people don't give you anything when they're out so I really appreciate it thank you so much to whoever did that you made my experience good! read more

I typically don't post reviews for any fast food establishment, but I want to give credit where credit is due. This location is located just down the street from my work. I'm not proud of all my visits because obviously consuming that much fast food is no bueno, but I've been to this particular location for breakfast and lunch far too often. The staff at this place is top notch. Not sure if they cleaned house in the last year since all the reviews I've read are from 2016, but I've been coming here since mid 2016 and have always had a great experience. Like I said, the staff is top notch. I've dealt with so many people and they're always on point. My order is always read back to me after I place it, I'm always given the condiments I ask for and most importantly, they have never messed up any of my orders. I'm very particular about how I get my burger, but never check it before leaving the drive thru window. I check when I get back to work and see that it's always correct. I've gone as far as emailing the owner of this location to let her know how great her staff is. Well at least the day crew anyway since I've never been here at night. Keep up the great work read more

I stopped in here to quench my thirst. Got a large unsweetened ice tea and was on my way. Location was very clean, attractive and well-maintained. Staff was polite to me and my order was available quickly (of course, since it was just a soda fountain cup that isn't too big a deal but I also didn't have to wait in line). I get the feeling this location isn't usually very busy for dine-in. Drive through seemed very busy though, and based on other reviews I'll probably stick to stopping here when I can walk in. :) read more

Wow. 5 stars for the playplace. Even my 18 month old can play. The playplace in Mission Hills location has the 1-2 year old area fenced in so he can't play there. The playplace is pretty big too not small like a pp stated. The high chairs have detachable trays. Where do you see that at McDonald's?! They even have touchscreen computers with tv and games on each table. It's clean and cool. The food is ok. Only thing missing? Other kids. We're here at 4 pm on Monday and its summer time. No other kids here. Shame.. read more

McDonald's - Fast Food Near Me - Moorpark, California

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How many people can mess up one order? At least three at this branch. One in the drive-through, second at the register and the third at the pick up window. Nevertheless, the manager that charges you for the team's mistakes. Complete failure to perform at all sides here. I wish there was another branch at this area. Would've never come here again. I asked for threes round eggs + cheese on plate. I got 2 eggs, one had the cheese on top (normal) and the other cheese looks like it was divorcing the egg.. come on! read more

This establishment should revise that "Open 24/7" listed on the account. Drove here at 12:45am craving a couple hamburgers and sundae for a late night fix and was met with "Caution Wet Floor" signs posted up on both of the drive thru entrances. Not sure why, but may as well take the Open 24 Hours sign off the windows and remove it from your listings... Because its sorely misleading. Thankfully In N Out was nearby, which I took my business to. McDonalds spent all this money on marketing themselves as "reliable" but there was nothing reliable I saw tonight being essentially closed. I'll update my review if I get an answer as to why. Otherwise to those considering late night fixes... Proceed with caution. You know... because those "wet floors" might make your car slip out of control. read more

This place is terrible and there are no English speaking employees...to include management. They won't even tell you their names! Horrible Customer service, they absolutely do not care about the customers and are extremely fast to dismiss the customer concerns. No pride in the establishment! They completely know that people will continue to go there regardless due to the name alone. Instead of closing stores, McDonalds needs to re-evaluate their employee requirements. Oh well... I won't go there anymore for any reason! Not that it really matters, I'm just another number with an open wallet anyway. read more

in simple words, the stingiest mother fuckers i ever met. when people ask for ranch, just give it to them. you guys ruined my food completely, there's a REASON WHY PEOPLE ORDER IT. and there's a REASON WHY U OFFER IT. stop being dicks and give me my fucking ranch next time i order it, especially if its delivery like actually you suck as a human being. read more

They really need to have older people working. All these teens need to grow up. Always playing on the microphones. For example today I ordered a burger with no pickles and they put 15 damn pickles ! I'm so disappointed with this McDonald's they really have to replace the manager and workers... read more

McDonald's - I said no damn pickles... - Fast Food Near Me - Moorpark, California

Got lunch using drive through and when i got the one bag i asked to confirm if all inside and was assured complete. Didn't want to hold up line so I trusted him. Sure enough they missed a Big Mac they charged. Called to get credit for Big Mac and was advised had to drive back to get refund as card needed to be in store for credit. Not going out again for this small amount but I was struck by the unwillingness to help. Will never go back to support this business. Inept and no customer service. read more

Don't come in the evening. Horrible service. The staff and management turns into crap in the evening for some reason. Every time I come through the drive through, I'm given sodas in sticky and or wet cups. I'm given bags of food that are soaked in grease or about to be. Is it too much to ask for a second bag so that all the food doesn't leak all over. Orders always incorrect! They can't fricken read! How about hiring people who can read English. Remember English? Manager tonight is worthless. Except for saying sorry. Oh and I was the third person from the drive through inside complaining. What happened to good service??? There use to be an email address and phone number for the manager and or owner posted at this drive through. Not any more. I wonder why? Too many complaints? Well I attached a pic of the contact info. So disappointing. The staff at all these McDonald's are killing this franchise. read more

McDonald's - Never heard back from Debbie. - Fast Food Near Me - Moorpark, California

Arrived at drive thru at 11pm and both entrances were blocked off by cones even though it said they were open til midnight and they had a big and colorful 24 hour drive thru sign up to add insult to injury. Waste of my time. read more

Some of these reviews are so funny. It's a McDonalds, and it is kept very clean. The food is McDonalds standard. The employees, however, definitely deserve to be paid more for all of the bs that they have to deal with from entitled customers. read more

Fantastic staff on this evening of my visit. Fast food service individuals may experience dehumanizing feedback near daily but, without divulging excess, I am happy to say that the people at the helm this evening showed exemplary humanity and kindness. Experiences will differ to huge degrees but I want to give a full five stars for the individuals working night shift from 9-9-2020 to 9-10-2020. Thank you for your humility and kindness. read more

I'm following up on review I posted couple years back as it relates to customer service and it hasn't changed at all...it still SUCKS and based some recent posted reviews/ratings I'm not the only one that feels that way! It's a shame, because the product isn't that bad for fast food restaurant. The only reason for my visit this morning is my granddaughter spent the night and requested McDonald's and I agreed. Because I do like McDonald's once and awhile but I always go out my way to another establishment due to the very poor customer service attitude at this establishment. Management should really evaluate and make some changes! Only reason for one star is their products are alright t. read more

Wow I guess if you are wanting to have to bring your car in to get a detail after going to McDonald's then this is the place to come to. After being told to move to the waiting parking spots the employee comes out with the ice cream I ordered and pushes all 3 into my hand all at once and drops the ice cream in my car. Then when I told them they need to get my car cleaned they roll their eyes and say they can't do anything about it and come out with a wet rag and spread the hot fudge all over my car mats. read more

McDonald's - Fast Food Near Me - Moorpark, California

About overnight they raided drink prices by about 70%. From a dollar to closer to two dollars for a large - keep in mind that taxes on the drink will cost more, too. Eat away from here to save money on drinks. read more

Even though it is advertised online they would not honor a free sandwich for Veterans Day. The advertisement reads all locations.

staff is good helpful the manager in charge was rude and unprofessional Ive never heard of a McDonald's that charges for refills I bought a drink and he said I have to pay for refills read more

The worst service I've ever experienced! No matter what time of day, the employees there have an attitude that they're put out by serving you - THATS YOUR JOB. They offer no pleasantries or just common courtesy. This morning is the straw that broke the camels back - after receiving my order, rudely I may add, I had traveled several miles down the freeway, on my way to work, when the lid from coffee cup pop off while picking it up causing an extreme mess and burning me. Had to pull over and clean up then get back on my way to work instead of going back and giving that girl a piece of my mind - l was very pissed! I actually like McDonalds but, will never go back to that establishment! read more

When a customer asks you to check on an order that you've been waiting for 15 minutes in the dinning room for... "we're really busy" is not the response you give them as you walk away without another word. Almost any other response would be better than being snubbed by the cashier. Management needs to train these kids. Ridiculous. read more

For some reason the food at this particular McDonald's always seems old. Everytime I've visited the drive thru, I've never gotten fresh hot food. Fries are always cold and the buns and/or English muffins feel flat like it's been sat on. I understand that it's fast food and that sometimes you don't get the fresh batch, but every time tells me it's a management issue read more

Service is not good In the drive thru. They are slow and do not know how to take orders. What happened to the 60 second rule?

First of all, i am incredibly upset that every time I come to this specific location I am always put off. One of my first experiences is having the workers laugh in my face for going through the drive through twice. A second experience is getting yelled at for making three separate orders, as if I can control or know this isn't ok? The workers here are incredibly disrespectful and do not care about the service to customers. Today while I was trying to order they kept cutting me off and trying to finish the order before I said I was done, and when I said i wasn't I got a terrible attitude back. Definitely do not recommend coming here unless you are trying to ruin your day. Almost forgot, they never give sauce. Rip to the frenchys.. read more

Terrible service from the MANAGER! Entered the drive through for one hot fudge sundae. $1.28 the cashier says, pull to the second window. We look at the menu & the sundae says $1.09. When we get to the window to pay, we ask the cashier about why so much tax & they say the sundae price is $1.19 so we say, not on your menu. We ordered a $1.09 sundae. With tax, we'll give you $1.17 but they wouldn't take it. The manager pops in saying he's off to change the menu right now to the correct price & wouldn't give it to us for the advertised price. We cancelled our order & left. read more

OK McDonalds. Updated and renovated, but not always very clean. The food quality is that of an average McDonalds. The employees are friendly. This location has a kids playland but it's small. Parking can be a bit tight. 3 stars. read more