Ew. Let's get one thing straight, the other negative reviews are right. They will almost always forget food. The wait is real. Especially if you're in the drive thru. The dine-in experience isn't great either. The tables are either sticky in spots or just feel dusty and dirty. This is somehow lower than the already low bar I have for fast food. read more

The manager and staff working today between 12:00 and 1:00 should be ashamed of how they handled business. Not only were they extremely slow with my order, but they also lied straight to my face, claiming they had been calling my number. My number was never called, and it never appeared on the screen. I stayed inside for about 15 minutes before finally walking up to ask where my order was. The lack of communication and customer service was ridiculous. If you're reading this, do yourself a favor and eat somewhere else. If you really want McDonald's, drive to Alessandro or Perris...avoid this location. read more

I was really disappointed with my experience. When I received my food, the sauce container was placed directly on top of my meal, and there was a large amount of hair and dirty buildup stuck around the bottom and edges of the container. Since the container was literally touching my food, I didn't feel comfortable eating any of it because I was concerned about contamination. I ended up having to throw my entire meal away. This was honestly really unsanitary and completely ruined my appetite. I hope management addresses this and makes sure food and sauce containers are being properly handled and checked before being served to customers. read more

McDonald's - Fast Food Near Me - Moreno Valley, California

This location sucks. They take forever. Terrible customer service. Can't get one simple order correct. Just closed it down already. Never going here again. read more

I don't know what's going on with this location because I've been coming here for quite some time, but lately the customer service has been REALLY BAD. The wait time is ridiculous! They tell you to park in a stall and that they'll bring your food out to you. I'm sitting there waiting along with the other cars for at least 20-25 minutes before my food is brought out. This happened more than once. This is unacceptable and extremely frustrating, especially when you're only waiting for a happy meal. Something seriously needs to change at this location. This place needs new management! If I could give this place 0 stars, I would. After this experience, I definitely will not be coming back to this location!!! read more

Hate to say it but whoever is in charge is not doing their job, I passed by the drive thru and did my online order, the staff was not prepared, they almost gave my order to the car ahead of mine. Such a mess. Now there are three of us waiting on our order on the curbside pick up area. We were already waiting for 15 minutes prior. I feel bad for the kids working in there, there doesn't seem to be anyone leading them correctly. This is the second time this happens in this location. I love Mc Donalds but this locations needs a help. read more

The service is extremely slow, and the staff is very unprofessional. The restaurant itself is clean, but unfortunately, the workers are absolutely the worst. The food is rarely fresh and often seems like it has been sitting for a while. Overall, the experience needs a lot of improvement when it comes to customer service, speed, and food quality. read more

Waiting 20 min for nuggets when there's not even a long line and watching people leave who take orders after you , leave before you ! Please just be more aware we go through the drive through to get the food if we wanted to wait in a parking space I would have PARKED AND WENT SIDE PEOPLE GOT PLACES TO BE ! FAST FOOD ! Slow food ! read more

Literally the worst McDonald's ever how do I get a double cheeseburger 45 min wait and it's burnt and cold?? My sons crying because he waited 45 min and got burnt chicken nuggets? read more

McDonald's - Bathroom - Fast Food Near Me - Moreno Valley, California

Service is horrible. And it's not even because of the staff themselves, they are so understaffed here. It takes me 30 plus to get through the drive thru sometimes. This location needs help read more

I've never been disappointed here. But I am very sad that they display a worn and tattered American flag. Very disrespectful and a violation of flag code. read more

McDonald's - Tattered American flag - Fast Food Near Me - Moreno Valley, California

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This McDonald's is dog shit ! From the long lines , bad tasting food , inconsistent items being out and the case of upset stomachs I've had while eating at this McDonalds location ! Today was the last time I ever eat at this McDonald's! Don't get me I enjoy McDonald's but this location is by far the worst! I believe it is privately owned and not franchised is why it lacks the appeal or quality of other McDonalds ! They ruined my Big Mac yet again ! No Big Mac sauce , dry patty , and stale buns ! My fries were heated up and immediately tasted old as soon I got home ! My cheese burger looked like my 2 year old made it and that says a lot it was so bad I literally gave it to my dog as a treat and they were hesitant to even it eat ! Only good thing was my Diet Coke ! read more

I cannot count how many times they have forgotten my order at this location. Not to mention the wait, having had waited more than 40 min for ONE caramel frap. The manager is horrible and does not know how to do her job. Save yourself the time and go anywhere else but here. read more

I REPEAT, "DO NOT COME TO THIS LOCATION" eat at the iris Mcdonalds at your own risk!! you will ALWAYS, no matter what..be disappointed. I haven't had fresh fries there in over a a decade. It's very sad that no one there can simply put together a combo meal without missing something & can't count their nuggets incorrectly. I mean this place is absolutely horrible. If I could give it 0 stars I totally would. 2nd time this week that my brother wanted to go and I told him that's a horrible idea and of course they messed up the entire meal. Just take the extra 5 min drive and go to the McDonald's on Alessandro. even if there's ZERO cars in the drive through, you'll be there all night waiting for your meal. Iris McDonald's is the saddest/funniest joke on that block. read more

The wait was long because it seemed like people's orders were frequently messed up. I placed an app order an hour prior to coming and it took more than 20 minutes after arriving to get my food. They forgot part of my order so I had to wait even longer to get the rest of it. The staff were nice and did their best but I think they were understaffed. The cashier was also helping pack orders which I don't think I see too often, if ever. read more

The staff today on June 30 2026 was performing very poorly, they were unorganized and only worked on orders they cared for. I believe this is the only time I have waited 40 minutes to get a large Diet Coke and cone. I complained to manager and I felt it fell on deaf ears. Do not go read more

Understaffed, subpar food (even for McDonald's), horrible wait for food. It's been bad for years now but finally hit the bottom. I will never support McDonald's again. Save yourself the misery of visiting this McDonald's. read more

Came here to get food for my kids. I had my McDonald's app open, ready to use a code. My code was not "working" but it still took my points. Savannah who was working the register at the time, help me. She gave great customer service read more

food especially my fries was cold ash service was ahh tried to make me go through the drive through again when i went inside and they all had their backs turned talking to each other read more

Longest drive thru line i've ever been in. Car ordering didn't move for 5 minutes. Poorly managed, customer service is trash. By far the worst McDonalds i have been to. Be better just to knock this pos place down and put something up with better values and customer service read more

The worst drive thru. You order place a mobile order breakfast at 10:17 and enter the drive thru queue at that time. 30 minutes later, you actually reach the speaker, and they're no longer serving breakfast and you have to cancel your order. At this point, you're stuck in the queue, and have to wait even longer to get out of it. Why did it take 30+ minutes to process 5-6 cars ahead of me? Completely insane. read more

No star review (if I could): This is hands down one of the poorest-run McDonald's I've ever been to. It's consistently slow, and most of the employees have terrible attitudes--like they're doing you a favor by just showing up. I've come here several times and have literally stood inside for over 10 minutes without being acknowledged--not even a "we'll be right with you." Just ignored. The drive-thru? Somehow even worse. Easily the slowest I've experienced at any fast food chain, and forget about pleasantries or basic customer service. You're lucky to get more than a grunt at the speaker box. I could honestly deal with bad attitudes and the continuous, rise of cost if there was at least some sense of urgency or efficiency--but there's none. It's like no one here cares, and there's clearly no real management presence pushing for better. I worked at a McDonald's myself about 15 years ago when I was in high school, and I prided myself on great customer service and doing the job right and fast. It's frustrating to see how far the standards have dropped, especially at this location. read more

I ordered a hot fudge sundae on the app and as soon as I pulled into a spot; they canceled my order. There was a .49 cent difference after I reorder in the store, I asked the manager why and she just smiled and said idk. I paid for extra hot fudge and I fact did not get extra hot fudge. I very rarely come to this location because every single time it's something, the last time I had a pick up order, waited for 20 min; they cancelled the pickup and told me to come inside. I came inside and had to wait for another 15min, when I asked for corporates in formation; I was told they aren't allowed to give it out. I asked for a refund and the manager got an attitude. The fact that I'd rather drive across town to go to a different location due to bad service, speaks volumes about the corporation and the franchise as a whole! read more

Dis food done hit ma spot real good. Da place was hands down bustin down on my soul. Almost had me twerking out my seat read more

That place is a madhouse tell me why it takes 45 minutes for two hamburgers and two hamburgers excuse me two Double Quarter Pounders cost 21 fucking dollars are you kidding me every time I go into this place there's 15 people standing in front of the counter waiting for the orders and then a line that goes the whole way out into the parking lot so this is the problem there needs to be better communication between the workers who work there and there's no reason that 20 sandwiches should be stacked up on top of each other and I would just get rid of curbside people are just lazy go get your goddamn food yourself read more

Where to start with this place, first off it takes a very very long time for this place to fill an order we live semi close to this restaurant & have used the mobile app, walk in & drive thru to order & each time you're going to be here for 30 to 40 minutes regardless of how big or small your order might be. When you do get your food it's normally cold or very burnt when it comes to burgers, the sodas have already lost the ice & the chicken nuggets taste old & stale. Now let's talk cleaning, the drive thru window area looks like it has not been cleaned or scrubbed since before Covid. The inside is filthy with multiple trash cans full & needing a change. Next is the young inexperienced staff who seem they cannot multitask when it comes to taking orders or speaking on the drive thru speaker & handing out items to customers. We have tried 4 times with this particular McDonalds & it has failed us over & over again. Well I can say we are done & will look to eat somewhere else or another location. read more

THE WORST MC DONALDS EVER!! Worst customer service, no sense of urgency! It takes them a whole hour to make a simple ass meal! read more

Elizabeth shift manager Store manager Desiree I recently had a disappointing experience at this location due to poor customer service and lack of transparency. When placing our order, the store manager told us the sweet tea came included with the meal. However, after we paid and later requested a receipt (which they were initially reluctant to provide), we saw that we were actually charged extra for the drink. This directly contradicted what we were told and felt misleading. To make matters worse, after charging us, they informed us they didn't even have sweet tea available. When we requested a refund, both the cashier and manager refused. The issue was never the $0.70, but the principle of being charged for something we didn't receive and being given inaccurate information. Additionally, at the intercom we were asked if we wanted BBQ sauce, only to be told after paying that they didn't have that either. This shows a clear lack of communication and inventory awareness. The manager was dismissive and had an unprofessional attitude, offering only a small fries instead of a refund, which did not resolve the issue. Overall, this experience reflected poor service, dishonesty, and lack of accountability. Cashier didn't even want to deal with us and give us attitude the whole time. On top of that they gave us a duplicate receipt so no names were listed on the receipt. read more

I need someone to explain to me what's going on here. So the night of November 30th, just after 8 pm. I placed an order online for a 10-piece McNuggets combo, medium fries and drink. The price was $9.00. Just 17 hours later on December 1st, I place an order for the same combo, same size, this time for my son. The price? $11.29. How or why did the price of the exact same combo increase $2.29 in less than 24 hours? Is pricing for things increasing that fast? Or is McDonalds engaging in variable pricing; increasing prices during busier times? Either way, something is up and it isn't cool. read more

This review is from 7/12/24 at 1:00 pm We sat in the drive thru line for 27 minutes to order our food. When we got to the order speaker, they let us know they do not have any soft drinks at the moment. They do have sweet tea, iced tea, milk, juice, smoothies, and milkshakes (some items will be an extra charge of course). Posting in case this helps you save some time and avoid waiting in the line if you do not want a different drink that's not carbonated. Plus side, my kids were happy with their meals. They wanted coke, but settled for sweet tea. Customer service was just ok today but they weren't rude, so it's a win for me. read more

The wait this morning for drive thru service was horrible spent long time waiting. Had to drive thru because i could not wait. Made a stop with enough time to get to work. But could no longer stay because the wait was too long. Whoever was managing window this morning either needed help or could organize better. read more

Simply put....goes here remind me of DMV. If you have patients to wait and wait and wait.

I would give zero stars if I could. To the franchise of this store be careful of your security guard because if teenage children are allowed to curse and disrupt other diners while we eat and then because I say one simple little curse word yes I said the f... word your security guard comes up to ME and tells me not to curse because there are children in the restaurant of which I said children who are misbehaving and cursing as well he then tells me that doesn't matter he will throw myself and my husband out not to mess with him well lets see I am white my husband is white yet your security guard is African American and the rowdy teenagers were African American yet not reprimanded instead he joked around with them. We will not be returning and if he had thrown us out you would have a hell of a lawsuit on your hands and your franchise license revoked. Also your staff are incompetent took 25 minutes to get two McDouble's with no pickles ridiculous. read more

Still after all these yrs. The dirtiest and the slowest McDonalds in Moval! Crazy!! I haven't been in here for a minute. It's exactly what-it has always been. Slow & dirty! A million workers long drive through and still can't get it together! So awful!!! Close it down! Open a new restaurant! The only thing missing here is Ronald McDonald & family...A bunch of clowns! Ridiculous!! Fries so hard I can't even eat them. Tastes like they're fried & refried. Cold as ever! Ridiculous.. Whoever is in charge and I don't mean the manager, a freaking upper some sort of corporate office needs to come and review this location! It's so filthy in there!!! Tables, floors. Near the drive thru window area nasty. Cups, food used cups all on the floor and the soda machine behind the counter disgusting!! Really bad! read more

I been to a few different McDonald's I have never paid $3.09 for a drink. What a ripoff. I would never come back to this McDonald everything is more expensive at this McDonald's read more

McDonald's - Expensive Macdonald - Fast Food Near Me - Moreno Valley, California

So it's Halloween time and I've gone twice for the happy meal boo bucket, placing my order via the mobile app. Each time, it asks me to select a second side item for the happy meal. Each time I received my order, there was no second side item. Fun fact: I've found I received the fastest service when ordering via mobile and picking up inside. Don't bother with curbside unless you want to rott away in your car for 40 minutes. read more

McDonald's - Fast Food Near Me - Moreno Valley, California

I read these reviews before I wrote my review. I agree with all of them. I placed an order on McDonald's App for it to be picked up in 15 minutes. I got there and my order was not ready. The fries needed to be cooked. The front counter employee said they would call my order number. My order was given, and I could see the burger patties were overcooked and dry. My fries were hot & delicious. I asked the counter employee to remake my Big Mac. It took another 15 minutes for me to receive another Big Mac. The burger patties looked perfect and not burnt. I just wished there was more effort and quality food control at this location. Although it may be a fast food job, it's always good to take pride in any work you do. It builds character and accountability. My overall score is only 1 star . Please do better employees. read more

McDonald's - An overcooked/burnt Big Mac patties. Yuck - Fast Food Near Me - Moreno Valley, California

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Never ever will I sacrifice quality and good for price. My first time at this McDonald's and one of my hotcakes looks like someone took a bit out of it. I will report this to the corporate office because this is completely unacceptable as an American who decided to spend my money here instead of another establishment I deserve to have MY on the side of this building as well as everyone else who has been cheated by this location. Shame. On. All. Of. You. read more

McDonald's - A bite taken out of my hotcakes. - Fast Food Near Me - Moreno Valley, California

I'm lactose intolerant so I always order without cheese. The label on the box of a hamburger will say no American Cheese but without fail they always have cheese. It's impossible to remove the melted cheese from a burger. Why put no cheese on the receipt and box when it's not true. This isn't a one time thing but happens every time. read more

Don't come here if you're expecting a fast, quick meal... they take FOREVER!!! No matter what. read more