I need someone to explain to me what's going on here. So the night of November 30th, just after 8 pm. I placed an order online for a 10-piece McNuggets combo, medium fries and drink. The price was $9.00. Just 17 hours later on December 1st, I place an order for the same combo, same size, this time for my son. The price? $11.29. How or why did the price of the exact same combo increase $2.29 in less than 24 hours? Is pricing for things increasing that fast? Or is McDonalds engaging in variable pricing; increasing prices during busier times? Either way, something is up and it isn't cool. read more

The manager and staff working today between 12:00 and 1:00 should be ashamed of how they handled business. Not only were they extremely slow with my order, but they also lied straight to my face, claiming they had been calling my number. My number was never called, and it never appeared on the screen. I stayed inside for about 15 minutes before finally walking up to ask where my order was. The lack of communication and customer service was ridiculous. If you're reading this, do yourself a favor and eat somewhere else. If you really want McDonald's, drive to Alessandro or Perris...avoid this location. read more

I would give zero stars if I could. To the franchise of this store be careful of your security guard because if teenage children are allowed to curse and disrupt other diners while we eat and then because I say one simple little curse word yes I said the f... word your security guard comes up to ME and tells me not to curse because there are children in the restaurant of which I said children who are misbehaving and cursing as well he then tells me that doesn't matter he will throw myself and my husband out not to mess with him well lets see I am white my husband is white yet your security guard is African American and the rowdy teenagers were African American yet not reprimanded instead he joked around with them. We will not be returning and if he had thrown us out you would have a hell of a lawsuit on your hands and your franchise license revoked. Also your staff are incompetent took 25 minutes to get two McDouble's with no pickles ridiculous. read more

I've never been disappointed here. But I am very sad that they display a worn and tattered American flag. Very disrespectful and a violation of flag code. read more

McDonald's - Tattered American flag - Fast Food Near Me - Moreno Valley, California

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I REPEAT, "DO NOT COME TO THIS LOCATION" eat at the iris Mcdonalds at your own risk!! you will ALWAYS, no matter what..be disappointed. I haven't had fresh fries there in over a a decade. It's very sad that no one there can simply put together a combo meal without missing something & can't count their nuggets incorrectly. I mean this place is absolutely horrible. If I could give it 0 stars I totally would. 2nd time this week that my brother wanted to go and I told him that's a horrible idea and of course they messed up the entire meal. Just take the extra 5 min drive and go to the McDonald's on Alessandro. even if there's ZERO cars in the drive through, you'll be there all night waiting for your meal. Iris McDonald's is the saddest/funniest joke on that block. read more

I ordered a hot fudge sundae on the app and as soon as I pulled into a spot; they canceled my order. There was a .49 cent difference after I reorder in the store, I asked the manager why and she just smiled and said idk. I paid for extra hot fudge and I fact did not get extra hot fudge. I very rarely come to this location because every single time it's something, the last time I had a pick up order, waited for 20 min; they cancelled the pickup and told me to come inside. I came inside and had to wait for another 15min, when I asked for corporates in formation; I was told they aren't allowed to give it out. I asked for a refund and the manager got an attitude. The fact that I'd rather drive across town to go to a different location due to bad service, speaks volumes about the corporation and the franchise as a whole! read more

Elizabeth shift manager Store manager Desiree I recently had a disappointing experience at this location due to poor customer service and lack of transparency. When placing our order, the store manager told us the sweet tea came included with the meal. However, after we paid and later requested a receipt (which they were initially reluctant to provide), we saw that we were actually charged extra for the drink. This directly contradicted what we were told and felt misleading. To make matters worse, after charging us, they informed us they didn't even have sweet tea available. When we requested a refund, both the cashier and manager refused. The issue was never the $0.70, but the principle of being charged for something we didn't receive and being given inaccurate information. Additionally, at the intercom we were asked if we wanted BBQ sauce, only to be told after paying that they didn't have that either. This shows a clear lack of communication and inventory awareness. The manager was dismissive and had an unprofessional attitude, offering only a small fries instead of a refund, which did not resolve the issue. Overall, this experience reflected poor service, dishonesty, and lack of accountability. Cashier didn't even want to deal with us and give us attitude the whole time. On top of that they gave us a duplicate receipt so no names were listed on the receipt. read more

The worst drive thru. You order place a mobile order breakfast at 10:17 and enter the drive thru queue at that time. 30 minutes later, you actually reach the speaker, and they're no longer serving breakfast and you have to cancel your order. At this point, you're stuck in the queue, and have to wait even longer to get out of it. Why did it take 30+ minutes to process 5-6 cars ahead of me? Completely insane. read more

No star review (if I could): This is hands down one of the poorest-run McDonald's I've ever been to. It's consistently slow, and most of the employees have terrible attitudes--like they're doing you a favor by just showing up. I've come here several times and have literally stood inside for over 10 minutes without being acknowledged--not even a "we'll be right with you." Just ignored. The drive-thru? Somehow even worse. Easily the slowest I've experienced at any fast food chain, and forget about pleasantries or basic customer service. You're lucky to get more than a grunt at the speaker box. I could honestly deal with bad attitudes and the continuous, rise of cost if there was at least some sense of urgency or efficiency--but there's none. It's like no one here cares, and there's clearly no real management presence pushing for better. I worked at a McDonald's myself about 15 years ago when I was in high school, and I prided myself on great customer service and doing the job right and fast. It's frustrating to see how far the standards have dropped, especially at this location. read more

Dis food done hit ma spot real good. Da place was hands down bustin down on my soul. Almost had me twerking out my seat read more

That place is a madhouse tell me why it takes 45 minutes for two hamburgers and two hamburgers excuse me two Double Quarter Pounders cost 21 fucking dollars are you kidding me every time I go into this place there's 15 people standing in front of the counter waiting for the orders and then a line that goes the whole way out into the parking lot so this is the problem there needs to be better communication between the workers who work there and there's no reason that 20 sandwiches should be stacked up on top of each other and I would just get rid of curbside people are just lazy go get your goddamn food yourself read more

THE WORST MC DONALDS EVER!! Worst customer service, no sense of urgency! It takes them a whole hour to make a simple ass meal! read more

Still after all these yrs. The dirtiest and the slowest McDonalds in Moval! Crazy!! I haven't been in here for a minute. It's exactly what-it has always been. Slow & dirty! A million workers long drive through and still can't get it together! So awful!!! Close it down! Open a new restaurant! The only thing missing here is Ronald McDonald & family...A bunch of clowns! Ridiculous!! Fries so hard I can't even eat them. Tastes like they're fried & refried. Cold as ever! Ridiculous.. Whoever is in charge and I don't mean the manager, a freaking upper some sort of corporate office needs to come and review this location! It's so filthy in there!!! Tables, floors. Near the drive thru window area nasty. Cups, food used cups all on the floor and the soda machine behind the counter disgusting!! Really bad! read more

This review is from 7/12/24 at 1:00 pm We sat in the drive thru line for 27 minutes to order our food. When we got to the order speaker, they let us know they do not have any soft drinks at the moment. They do have sweet tea, iced tea, milk, juice, smoothies, and milkshakes (some items will be an extra charge of course). Posting in case this helps you save some time and avoid waiting in the line if you do not want a different drink that's not carbonated. Plus side, my kids were happy with their meals. They wanted coke, but settled for sweet tea. Customer service was just ok today but they weren't rude, so it's a win for me. read more

The wait this morning for drive thru service was horrible spent long time waiting. Had to drive thru because i could not wait. Made a stop with enough time to get to work. But could no longer stay because the wait was too long. Whoever was managing window this morning either needed help or could organize better. read more

Update: yeah. The quality definitely declined. They'll constantly forget items you asked for or it'll just taste off. It gets slow VERY often. If you're looking for cheap food, Try Carl's Jr. If you want good food, Try In-N-Out. The inside of the store often seems dirty, with sticky floors and sticky tables. read more

Simply put....goes here remind me of DMV. If you have patients to wait and wait and wait.

Never ever will I sacrifice quality and good for price. My first time at this McDonald's and one of my hotcakes looks like someone took a bit out of it. I will report this to the corporate office because this is completely unacceptable as an American who decided to spend my money here instead of another establishment I deserve to have MY on the side of this building as well as everyone else who has been cheated by this location. Shame. On. All. Of. You. read more

McDonald's - A bite taken out of my hotcakes. - Fast Food Near Me - Moreno Valley, California

I'm lactose intolerant so I always order without cheese. The label on the box of a hamburger will say no American Cheese but without fail they always have cheese. It's impossible to remove the melted cheese from a burger. Why put no cheese on the receipt and box when it's not true. This isn't a one time thing but happens every time. read more

I been to a few different McDonald's I have never paid $3.09 for a drink. What a ripoff. I would never come back to this McDonald everything is more expensive at this McDonald's read more

McDonald's - Expensive Macdonald - Fast Food Near Me - Moreno Valley, California

Don't come here if you're expecting a fast, quick meal... they take FOREVER!!! No matter what. read more

I know the wait times here can be very long. To no fault of the staff, it's the mobile ordering system that will allow you to check in, but it won't notify the restaurant that you're there. I ordered a large mocha frappe, (used my reward points) and 20 minutes after checking in curbside, I was still waiting. I already knew what to expect, so I wasn't angry. I simply wanted my frappe. lol. So I called, spoke to Cyrus and he helped straighten out my order. He went above and beyond to fix the situation, with a smile and professional courtesy. I can't be mad at the staff, they're doing their best. I'm thankful for employees like Cyrus, who simply do all that they can. I see you, Cyrus. Thank you. read more

So it's Halloween time and I've gone twice for the happy meal boo bucket, placing my order via the mobile app. Each time, it asks me to select a second side item for the happy meal. Each time I received my order, there was no second side item. Fun fact: I've found I received the fastest service when ordering via mobile and picking up inside. Don't bother with curbside unless you want to rott away in your car for 40 minutes. read more

McDonald's - Fast Food Near Me - Moreno Valley, California

I read these reviews before I wrote my review. I agree with all of them. I placed an order on McDonald's App for it to be picked up in 15 minutes. I got there and my order was not ready. The fries needed to be cooked. The front counter employee said they would call my order number. My order was given, and I could see the burger patties were overcooked and dry. My fries were hot & delicious. I asked the counter employee to remake my Big Mac. It took another 15 minutes for me to receive another Big Mac. The burger patties looked perfect and not burnt. I just wished there was more effort and quality food control at this location. Although it may be a fast food job, it's always good to take pride in any work you do. It builds character and accountability. My overall score is only 1 star . Please do better employees. read more

McDonald's - An overcooked/burnt Big Mac patties. Yuck - Fast Food Near Me - Moreno Valley, California

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Yeah 1 star is more than they deserve.... Promote a shamrock shake and they don't have ice cream and there machine doesn't work...

This McDonald's is the worst to eat in door. Me and my mom came in the morning at 7:15 and I line up trying to order. But the guy told us to go to the machine to order instead while he was writing up schedules for his coworkers. It wasn't even busy and the nerve of that guy. Your supposed to put the customer first before anything else. I'm kinda glad I didn't get hired for this McDonald's position. What a good way to ruined breakfast. read more

I went recently to the drive thru at this establishment and the kind young man that was at the second window i saw his name tag and it said Jesus he had great customer service he was very fast and polite as well and had a big smile on his face! read more

No condiments, onions, or pickles in 3 of our cheeseburgers. On top of that, they had given our order to the car in front of us and then made us wait thirty minutes for our food that they didn't start cooking till my husband went inside. The prices are stupid and high for no reason, the service shouldn't be that terrible. read more

McDonald's - No condiments, onions, or pickles in 3 of our cheeseburgers. - Fast Food Near Me - Moreno Valley, California

It sucks because everyone loves Mc Donald's and this is the only one in the area. I can tell they are trying to improve on their service, but it still hasn't been there. It's way too busy here. The dining area could be better, but I think it's because of how busy it is - there is a lack of attention here. Their food is what you crave and it's put together well. They need more staff read more

Onion request? More like onion suggestion, am I right? And the fries, well, they were so cold they could've been from the ice age. Oh, and that light ice I asked for? Yeah, they must've thought I said 'extra ice' because that's exactly what I got...and it was anything but light. read more

McDonald's - A Big Mac with extra onions. ‍ - Fast Food Near Me - Moreno Valley, California

Got a happy meal for my baby they put paper for the toy so no toy at all so I got a sad meal thank you for that

If I can rate less than one star I would. How come every single time I come here they always mess up our order!? I mean how hard is it to get an order right. I ordered 6 piece of nuggets and ended up driving back since it's close to my house. Got there with my receipt and showed it to the cashier and told her what happened and she then goes to the manager to Inform her. Then this read more

Why is the drive thru of this location a parking lot? They're always 6-8 cars behind. Reminds me of a nightclub where the bouncers have the line wrapped around the block in order to make the place look poppin, but then you go inside and it's, empty. Given all the negative reviews, shouldn't corporate folks consider revoking the franchise license here? read more

What is the point of pre-ordering my food through the app if it takes 15 minutes to get my order. I watched the drive-thru line, and I would have been out of here sooner if I didn't use the app. When my food did come out, he brought it to the wrong car. Keep in mind we are in numbered spots, and he told me I was in the wrong spot. No, dude. I was in spot 7. I entered spot 7! Will McDonald's ever have good service? I highly doubt it! read more

I hate this place . I try to give it the benefit of the doubt every time I come but every time it just gets worse. I don't know the guys name I don't even think he wears a name tag because he's so horrible but his attitude is always horrible and I'm always there when he's in charge of drive thru I go inside he's in front of counter I can't get away from him. I went inside service was terribly slow he's helping pack 10 DoorDash orders while other people are in line waiting to just order . But says he's in control of front counter too . How many door dash orders do you help with before you help with standing customers at the counter. Seriously. He's just slow and he cannot count money . He tells me I can use the kiosk but I wouldn't be standing here for 15 minutes if I could use the kiosk. Someone else finally steps in takes my order in 30 seconds and wow my order is ready in 2 minutes. And my food is cold. What a waste of time and so much disrespect to just have me standing there so long to take a 30 second order. No since of time management.i just truly hate this place . read more

This would've started with 1 star for this location in MoVal, but bcz of the morning drive thru manager, and his customer service with me, HE GETS THE 5 STARS. He absolutely helped me with my breakfast order. Had he not gone above nd beyond, I would've left McDonald's a super unhappy customer. Thank you! And also, if at any point I came off as being rude or Karenish, then I apologize. Also, the person working the drive thru window was a trainee. Dude you got this. You were so calm under pressure. Thank you. read more

Unfortunately this is not a good place anymore. Rude people at times and to top it off. It's bad when the official time of the place is supposed to be open and I arrive 25 minutes after it supposedly being open again guess what. Put on hold at the drive thru for less than 5 minutes to be told that I have to wait 20 more minutes for any food. So 25 minute plus the extra remaining time I had to wait. What was even worse was this was breakfast for the dialysis center nurses that work hard and a dialysis patient wanted to surprise the staff with breakfast. You killed that for them! Don't respond cause you already killed it for the dialysis staff! EPIC FAIL on the guy working read more

McDonald's - This is how you know your getting F"Ed by mc Donald's - Fast Food Near Me - Moreno Valley, California

They did it again. Besides with me waiting 40 minutes for my food, at least 3 or 4 other customers came in after me and got their food first. I just happened to received 2 old hard and super dry mc chickens after the wait. Management is also very bad to respond either calling their line or using the app to leave a comment. Don't head here if you are busy. read more

Went through the drive through waited in line for 15, minutes than when we order we were told to park for our food we waited another 15 minutes I had to get off my car and walk into the restaurant when I walked out there to ask one of the cashiers she was upset that I asked for my food I told her I was waiting outside for my order and I was waiting for a long time and they had bags and bags sitting on the side of the grill that we're ready to be delivered but they were just sitting there and our food was cold read more

Worst and slowest service, I had tried to talk to the manager and let him know how terrible the service was and I was in the drive through. He shut the sliding window and didn't want to hear about it. Very UNPROFESSIONAL and RUDE! The owner at this location must be losing tons of money! read more