I was hungry beyond any reason. I could only think that I had to go to McDonald's and get some food. I used the app to order in the parking lot, then walked into the building. I saw my order number on the board, and it was in progress. The order came up exactly correct: food, hot beverage, and cold. This location has always been spot on. read more

The service was horrible. Employees on their phone and couldn't hear over the intercom because of their mumbling. Never coming back again.

Picked up a couple of small shakes and a coffee and they took their time making them. It doesn't look like they were in any rush. Also, the shakes were too runny. The vanilla tasted okay, but the chocolate was awful. read more

McDonald's - a drink in a plastic cup with a straw - Burgers Near Me - Naples, Florida

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Doing good for a fast food joint Not the fastest order filled but it was correct and the staff was knowledgeable You can order now at the kiosk, pay, sit down with a number and they deliver to you. The old fashion way is still available as well as the 2 drive ups. There's a cozy area near restrooms with a flat screen tv on the wall. Good for small groups and families. Their burger is fresh but only the Big Mac. Join the club and app for free and discounted items. We got free medium Fries for spending $1. We come for ice cream especially for our dogs. Best deal in town and not much lactose if there is even any. My hubby loves their hot fudge sundae for like $1.50? Restrooms were updated, Both restrooms were clean on a late Friday night, THAT was impressive. Nice location across from Walmart but also near I75 read more

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this McDonalds is the ONLY mcdonald's i've been to that actually gives me the exact amount of sauces that i ask for. Employees are always so nice and pleasant. I am pretty lucky that i live closest to this location it's the best one i've been to read more

I was at the bank nearby, and felt hungry, checked the review and was surprised that it got such a poor review especially for a national chain. I was mentally preparing for an awful experience but I was pleasantly surprised that it was not as awful as the other reviewer experienced. I think this one is considered pelican marsh its open 24 hrs and its just off 75 to the north and west. Major renovation done with new floor interior and exterior decor booths are very comfortable. Recently opened last November. Special order for burgers/ no mustard came as ordered. The regular tea was out but they had the sweetened. In spite of having a strong WiFi signal the speed was very slowwww to non existent. Mind you it wasn't busy at all only 4 customers around 3:00pm. The staff here were efficient and the whole area looked clean inside and out. TV was on but it was not even mildly interesting at all. Food: 4 Ambiance: 5 Service: 5 Location: 4 Value: 5 read more

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Very uncalled for from the gentlemen guy. We went through the drive through and he got pissed off at us for trying to order (keep in mind we r 8 people and r about to spend 120 plus dollars). Overall I believe the gentlemen was very rude and inconsiderate and is not a good employee because he is very uncaring abt the company as a whole and overall is very selfish and only cares abt his experience as a worker when he should be caring most about the customers experience. On the hand the lady that we met at the window took charge of the bad situation her coworker had made for us and completely turned our experience around. I envision myself visiting McDonald's in the future thanks to this amazing woman at the window. read more

Sad had 4 items the fries were changed slimed down by 30 40% not the same as the old fries. The quarter pounder was priced $4.70? something . the bun was smaller the 1/4 pounder seemed smaller less juicy and drier not the same old Quarter Pounder I Used to Know like and then I had the fish sandwich not very tasty fishie alright and smaller bun. Chicken sandwich didnt stack up to Arby's at all . WHAT IS GOING ON AT Mac's ?? Yikes read more

This McDonald's used to be my favorite. It was clean and everything was fresh. What happened? It always looks dirty. The soda machine has not worked properly for over 3 months. Yesterday we went in and none of the kiosks were working so they had a line out the door. I understand there are staffing issues but there is no reason to not have a properly working soda machine for that long. I was told it was "mucho money" to buy a new one. Well now you have lost my business :-( read more

Ok so Monday was not feeling very well and I drove myself to the Hospital around 2am. I got released and was hungry was about 4:45 and not knowing that McDonalds was open I pulled up at 4:45 and they took my order I drove up and a young man came to window and said computers were down! It would be a bit for my order! Well it's after 5 and he come to window and with sincerely, he sincerely apologizes for having to wait. You could tell they were short handed! But Jared was so sweet & kind for my wait he gave me a bigger size fry for any inconvenience! Great service is more then just getting your food it was the way he handled things under pressure! He gets 5 form me! I would for sure put him into a management position! Great Job Jared read more

What is the Egg white delight mcmuffin, I ask. The lady said: Thomas English muffin, egg white, white cheddar, lean Canadian bacon and a little butter. SOLD! She knows her stuff and I'm sold. Fresh, delicious egg white sandwich, saved a few calories by ordering without the butter offset by the crispy freshly deep fried hash brown. All washed down with their delicious sweet iced coffee. Yum. Good morning Naples, I'm ready for you today. read more

Food is very inconsistent. They never had the specials. No Shamrock anything. The McFlurry machine doesn't work so what you get is a cup of ice cream with stuff on top. The fries used to be awesome now they suck. Its too bad so convenient. read more

Had to stop for a drink and quick bite ... Girl at the drive through was horrible ... I am assuming her headset was a little too far from her ear - she was very difficult to understand and when I asked her to reapeat I was told 'YESSSSSSSSSSS' .. no smiles, no customer service and the food was cold. My real hatred to take out is when they don't include a straw!!!!!!!! grrrrrrrrrrrrrrrrrrr Will not go back! read more

Pathetic excuse for a McDonald's. The food was soggy and cold. I also asked for change for a 20 at the drive thru window, and she proceeded to tell me to go to the next window and ask for the manager. We ask the lady at the next window, and she doesn't speak English. After several minutes of asking multiple people they tell us that they can't help. How can you not provide me with change? Also, how do you work at McDonald's in the customer service window and not speak English? Very unorganized location. Will not be eating here again. Very disappointed with the lack of customer service!!! read more

The food is great but customer service can be abrupt. Placed an order on the self service kiosk and ran into issues; counter staff was unwilling to assist and I had to get the manager on duty to help. Manager on duty found my order and I was able to pay but the manager was a little on the abrupt side. UPDATE: There is a young man with glasses that works behind the counter that is very abrupt with customers and will get orders wrong. Perhaps Adams Foods, the franchise owner of this McDonald's, does not care about courteous customer service when it comes to treating customers. SECOND UPDATE: Restaurant staff cannot distinguish between eat in and take out orders. Went to the self service kiosk and selected my order for eat in; the counter staff brought my order to me in bag rather than on a tray and tried to forget my drink order that I had to remind them (I showed my receipt as proof). Just goes to prove that Adams Foods (the McDonald's franchise owner) pays lip service to customer service and their continued poor customer service well justifies a downgrade to one star. read more

The food is okay, the service has a lot to be desired. First of all, we've had quite a few occurrences where we've had to sit in line and wait for someone to take our order. We sit at the screen...waiting...waiting...waiting...for someone to take our order. The last time, we waited for almost 10 minutes until someone finally took our order. Then, we drive up to the window...with no one behind us...and wait another 5 minutes for the kid to open up the window and take our payment. I can see him standing there at the register, joking with the manager in the back, while we sit there waiting to give them our money. Secondly, there have been many times that they have gotten the order wrong. The last time, the person at the food window started arguing with my wife about what we ordered. My wife finally took our receipt and showed it to the woman to prove that we had indeed ordered a large drink and not a medium drink. It's all on their screen...it's not hard to get it right!! Thirdly, many times we've gotten the worst fries. They get in a rush and it seems that they pull them out of the frier a bit too early. I've lost count of the number of times that we've gotten lukewarm, soggy french fries. They're NOT appetizing when they're like that. We've been to many different McDonald's locations in multiple states and always seem to have good food and service. However, when we come back home, we have to deal with this. Yuck!! read more

That poor guy was in there running it COMPLETELY ALONE!!! I feel so bad for him I hope they get more people there. However the one guy there was very sweet didn't rush us or tell us to wait, and my order was 100% correct, give this man a raise! read more

Ordered: Cheeseburger Cheeseburger only onion Small fry Large coke Six piece Got: Cheese Chopped onion with some cheese Large salt with extra fries Small ice with coke Six piece I don't know why I even go in these places. read more

I love the new computer where you can order and they bring the food out to you. I still fell and truly believe McDonalds period has the best Coca-Cola hands down. This place was very efficient and fast. If you needed any assistance in using the machines they were there to help! read more

This McDonald's is easy to access from I-75. Customer service was great (they now bring your order to your table), food was good, and bathroom was clean. Great location to stop for a break! read more

This McDonalds has blessed me with the best service ive ever seen. Entered the drive through at 7:56 and received every bit of my meal within a minute. Drive thru lady was so nice and so efficient with my order. Couldn't have been a more happy customers. If I could give this McDonalds a 10/5 stars, I would. Best experience ever. Will definitely be back. read more

My God best service for a McDonald's. I stopped for a quick bite and the service was impressive.

Nice and friendly and speedy service. I was told they have discontinued the hot mustard which made me disappointed.

CRAPPY, CRAPPY, CRAPPY. I went to this dump at 0430 this morning. No one was on the front counter. No one was in the lobby. The manager came in from outside and went right to the register. BASIC sanitation, which this franchisee ignores, requires hand-washing before taking orders and handling food. Not in this dump. I have yet to see anyone wash hands, even after handling trash cans, or touching their face and/or hair. I agree with Jeremy P. Tear this dump down, and fire everyone, including the franchisee. My order? A simple English Muffin, well done. This "manager" gave me a rock-hard BISCUIT. What a dolt. This is the second time I have ordered a muffin and was given a biscuit at one of this franchisee's locations. The first time this happened, one of the managers told the cashier that she heard me say "muffin." Being as the staff runs the management, that fell on deaf ears. This time, I gave the Biscuit-shaped rock back to the "manager" and told him I wanted a refund. I knew if I gave them the chance one of this crew would spit on my muffin. This franchisee cares nothing about customer service. Not one darned thing. Avoid at all costs, like Jeremy said. read more

Tried to order Shamrock Shakes tonight and this McDonald's is NOT going to have them. Where in Naples can I get one seeing they are all owned by the same group assuming no one is going to have them! Please tell me I'm wrong!!! read more

I always go to his McDonald's because its convinient to stop by. A lot of the times, I leave getting the right order. But sometimes, my orders are always messed up. The people working at the drive through are always rude and impatient and doenst give sauces even when i asked. But all in all, just an average McDonald's. read more

Avoid this one, poor and slow service. Ordered: sausage egg mcmuffin and bacon egg and cheese bagel, coffee and an orange juice.. Got: sausage on a muffin without egg, OJ with no straw and no napkins. read more

I came in with a large group and they messed up every single one of our orders. Be ready to go back and get your order fixed if you come here. They told us their machines were broken as soon as we walked in. Who knows how true that was ‍. read more

The female manager at this place is rude and does not know basic math (Sammy?). My bf came here about a week ago and they charged him about 2.49 for coffee he did not order. He told the manager and the manager said well do you want your change back. Why don't you drink it. My bf does not drink coffee. She gave us the wrong change and kept arguing how we should not get 2.49 back. We gave her the receipt to show the real price. She then refused to give the receipt back claiming we can no longer look at it. She left and started cursing, dropping f bombs. She came back and demanded us to give our food back. We left with no food and went to Jimmy John's instead. Worst experience ever. Not only is that theft but it was not a pleasant experience. We called corporate and they do not seem to care. Good thing there is a Jimmy John's who always provides amazing and fast service! Jimmy John's never would steal our money! read more

They are always open and the facility is always clean here. I've gone at every hour of the day (and night) and have had accurate orders. I've never had bad or stale food here like at other McDonalds locations. Staff is usually pretty competent and friendly. read more

Such great service! Made me fresh cookies even when there were old ones out. By far my most pleasant mc Donald's experience!