Very disappointing experience at this McDonald's. We stopped in around 7:00 a.m., which should be one of the busiest breakfast times of the day, yet there were no customers in line, no cars in the drive-thru, and only two adults and a baby eating in the dining room. Despite having virtually no customers, the staff moved at a snail's pace. Standard breakfast items weren't even ready, which was surprising for that time of the morning. When I politely asked why the food wasn't available, the employee responded with a snippy attitude instead of offering an explanation or apology. The most frustrating part was seeing employees standing around talking while customers were waiting. If there had been a rush, I would have understood, but the restaurant was nearly empty. At 7:00 a.m., a McDonald's should be prepared to serve breakfast quickly. Unfortunately, this visit was slow, unprofessional, and far below what I'd expect from a fast-food restaurant. read more

The dining room was filthy: no clean tables, the floor was sticky and the doors were covered with greasy fingerprints. On top of all of those problems, our order was wrong. Not going back!!!! read more

Machines are not working to order. It took points for me without providing me food. Not enough workers for the front. Nobody speaks English except for the manager. Everybody's order was wrong. Takes forever to even order. Do not recommend. read more

Bad attitude...no english speaking people..cold, cold inside and so the attitides were cold...It seems no one cared about my order. They were giggling...customer service is no joke. 11/02/2025 826am read more

Very very rude Spanish lady our two Big Mac large fry in a caulk to give me two mail I mean double fries price Burger two burgers and three Coca Cola go figure and then she said I was rude I don't think so you know what I give it to you lady 0 - 0 read more

Unfortunately the food is often of poor quality. The french fries are lukewarm and soggy. The hamburgers are overly salted and greasy. When I've gone for breakfast, the egg McMuffins are cold and overcooked, and the hashbrowns are cold and mushy. It used to be that you could go to any McDonald's and know that you were going to get a decent quality meal inexpensively. Now, the food has gotten expensive, and the quality has declined tremendously. read more

After moving to the area and going to this McDonald's for the past 10 months. I have to say they have the worst quality check I have ever seen. 50% of my orders have been incomplete, missing one or two items every time. I'm officially done going here. read more

Horrible service and rats in food And they were very mean to me don't come please bro trust read more

McDonald's - a man at a counter in a fast food restaurant - Fast Food Near Me - New Hope, Pennsylvania

On time had everything I wanted All was good thank you for the toy also. Sorry I can't write more but this stupid yelp makes me write more nonsense than actual facts read more

The bathroom is closed in this newly renovated restaurant, however I saw someone exit the mens room and they told me everything worked fine. This means that they don't feel like cleaning it and they are refusing the restroom to those who require it. read more

See all

I am giving it a 2 because the drive up employees are always nice and friendly. Has anyone ever actually gotten their entire order from the drive through? I always end up missing something. I usually order unsweetened iced tea but most of the time I get home and it is sweetened. I need to start going to Wawa. read more

Bathroom is never open. Food is never good. Employees are always rude idiots. Manager is a husky Karen. This place always disappoints every time I have the unfortunate happenstance of having to go here. Avoid this dump at all costs. Manager yelling at people for not social distancing when they were clearly 12 feet. F this place read more

I mean it's McDonalds. Lol. We like it here for our McD fix, I'd say one of the better McDonald's I've been to.

The WORST soggy fried I have ever had. There must be a McDonald's standard time for cooking fries but they are clearly undercooked. Also the restrooms are always "closed." Service is friendly but slow. No "fast" food here so be prepared to wait. read more

I don't have any complaints. Its a McDonald's and it's actually pretty clean and well taken care of. My order is usually right only on occasion have had some hiccups. Get the app and make sure you sign up for rewards. You can get free food! read more

Horrible and getting worse as the years go on. I've lived here for 25 years and the New Hope Location used to be good. It has gotten progressively worse over the last 15 years .... and since 2020 this McDonalds is absolutely the worst I've been to. For the 5th time THIS YEAR I was charged the MEAL Price for an individual chicken sandwich. This happens so often here, I SWEAR they do it on purpose to see how many times they can get away with it. I've talked to several neighbors and coworkers that also say they left the drive through only to get home and find out they paid the Meal price for a single sandwich.. VERIFY before you pay them. Quick way to tell : If the person gives you no receipt, they probably overcharged. I'm not sure if people are doing this and pocketing the money or not, but it happens very frequently at this McDonalds and that's very suspicious. They also give you the wrong change almost every time !. AND they ROUND DOWN ! Last time my order was $7.69 for example. Gave them a $10 bill and got $2 change. I had to ask for the correct change (and tell the person at the window how much it should be !). I'm finished going to this place. Stay away. read more

I don't eat Fast Food often but when I do, it's because I'm hungover. McDonald's always had the best fountain soda. But lately it seems off. Watered down. They're always cleaning the ice cream machine too. Can't a girl get a McFlurry? And I was laughed at and told they don't have the Strawberry Sundae as they "stopped making that in the 90s". Which is false. My brother worked here when he was 15, I've definitely had them in 2000. And if they stopped making them, take it off the website. Pretty sure the sauce is the same used to make the Strawberry Milkshake. But what grinds my gears is getting the incorrect order. I'd say 7 out of 10 times it's wrong. For example, today I ordered a Bacon, Egg and Cheese McGriddle. What I received was a Sausage McGriddle. I'm not sure why it's on the menu. Slap a piece of cheese on it and make it edible. So before you walk out with your to-go bag and drive off, check to make sure you have what you ordered. read more

McDonald's - Me: I'll have the Bacon, Egg and Cheese McGriddle. McDonald's: Oh, no you won't. - Fast Food Near Me - New Hope, Pennsylvania

No public rest rooms. The doors are locked? Are you kidding? The reason I need your restroom is because of your crappy food in the first place. read more

I was amazed that even though we were ordering food the manager wouldn't let us use the restroom. He told us to go to CVS. Needless to say, we left. Is it even legal to have a restaurant with out a restroom? read more

Would give zero if I could. Sign says come in. Door locker at noon? No thanks on your drive up.

I went in today. A rare occurrence! Ordered a crispy Chicken Deluxe meal. Got home- guess what- no fricken chicken on the bun! Just bun/Mayo/piece of soggy lettuce- however the tomato looked pretty good. 10 bucks for fries and a soda. I called- left a msg- we'll see. Doesn't matter at this point. Never again- never! read more

the food is ok, it's mcdonald's. but i was standing with a friend and got yelled at. absolutely horrible service do no come.

Horrible manager. Yelling at customers for no reason. I eat here often, and he always has something rude to say to us. Awful customer service. Would recommend the jersey Mike's or Wawa next to this location instead. read more

We've used this McD's on rare occasions after seeing a show at the Bucks County Playhouse that has run late or too long especially since after ten or eleven there is only so much open in the area especially on a weeknight. If there would be one negative about this location it would be that the right turn into their parking lot is very tight and if you have a larger SUV exiting the drive thru lane and one turning into the lot I could see some white knuckled driving or maybe a few prayers to Our Lady of the Blessed Accelerator for assistance in not exchanging paint on the side view mirrors. I can't speak about the restrooms or anything else on the inside as I have never been inside but the employees have always been decent, the order done correctly and the wait time has never been an issue. Past that who really cares? (On a brief sidebar this location has not been on Sugan Road for years as the McDonald's website will tell you, it's been at 324 West Bridge Street for years.) read more

The manager yells at little children who are just trying to order. He yelled at a few children standing in-front of the register just trying to order because he was standing there. He then lets older people order who we're standing right behind the kid. read more

Whoever made the coffee this morning did a fabulous job! Nice addition of cream and sugar! Someone gets it. Yippee. Also had a wonderful egg McMuffin. l'm up in New Hope for work a few days a week and I've got to say this is one of the best McDonald's I've ever been to! For real. I don't know anyone at this location. Keep up the good work. read more

Manager was very nice. I did a door dash and he was very responsive. Happy too. He also made an order by mistake. Rather than throwing out the mistake, he offered it to me read more

This is the worst run McDonalds. As someone who lives in New Hope, I really want them to be successful. The workers are very nice but the operation is so poorly run - drive through can take 15+ minutes and the order may or may not be correct. I hope they get it together. Really bad brand experience. read more

One year later. Used mobile app for curbside. All curbside spots parked in with no one waiting in the cars. They were inside dining. Had to re do and choose drive through. 20 min wait with no cars in the drive through line. Maybe I stay away on Christmas Eve from now on. read more

Don't come here. Probably one of the worst MCD I have ever been to. Super slow, super rude staff, all sorts of machines broken, dirty. Staff even lied straight to my face. Took 30 min to get food. Last time I swore I would not return but a desperate 9 year with me was craving so we went in. Mistake and somehow we need to keep to our resolve and never return. DO NOT EAT HERE. Whoever owns this unit is milking its last penny out--it is old and broken. Stay away. read more

The worst...rude staff,awful food, but the icing on the cake is how long you wait in line. Ray Krock is rolling over in his grave!!!

We visited the area from Maryland and stopped at this McDonald's on our way out of town to purchase food and use the restroom before our long trip home. As soon as we walked in, the manager, who was very sloppy looking with his shirt hanging out of his pants and stains on it, greeted us by saying, "Wah, wah, wah! No public bathrooms" We thought about getting food then he said "I'd love for you to purchase food but you still can't use the bathroom" "You can thank the deadly COVID 19 for that". We turned around and walked out. It was clear it had nothing to do with COVID but had everything to do with poor customer service and a lazy work ethic. How rude! And to be the manager at that. A hideous example for the other employees. read more

Long wait times. Have problems receiving correct food order. Rude people working there

Ordered in the drive thru on a Friday morning. It took a while to be greeted and when I placed my order, they said 2nd window. They didn't repeat the order or give me the total. I paid and kept driving. Once at my destination, 30 minutes away, one of the two sandwiches I ordered was completely incorrect. Wrong egg, wrong meat, wrong cheese. It went into the garbage. I looked in the bag for the receipt to call the location, and there wasn't a receipt. Poor customer service all around. read more

I have not been to McDonald's in years and remember why.The food is your basic fast food as expected but the girl at the counter was so rude I will never go back.Why do they put such a rude person at the counter.She would be suited for a job like repo-person or collections.Never again read more

DONT GO HERE!! WORST MCDONALDS IVE EVER BEEN TO. SAVE YOUR MONEY!! Just got a meal for $7 and can't eat any of my large fries because they are all rock hard and can't even bite through one. I will never eat here again. This is not the first time I've been given bad food. Living 10 min away makes it not worth it to return to complain. But over the last year at this location I've been given over or under cooked food 3 times out of 6 and have also been stuck in line in the drive threw for over 20min 2 or 3 times. don't waste ur money here. If u really want McDonald drive 15 min to Flemington. Chances are you will get your food faster even if u include the drive, but Flemington has yet to give me horrible quality food. read more

I pull up 10 min before there closed and there drove though tells me there closed but yet there dine in is open: they seemed mad and annoyed I came in. Never will be back here read more

Went here today for maybe my third time. What a disgrace. My local McDonald's in Richboro is much cleaner, friendlier, and overall much more efficient. This place should be shut down. Each time that I have gone and paid with cash the lady has given me back the wrong amount of change. Yes, only by a couple of cents but if she is purposely doing this to each costumer who pays with cash can you imagine how much extra their location is making (on our dime) by the end of a regular business day? It's frustrating, upsetting, and it's just not how you run a business. I finally called them out on it today and was looked at blankly and then given the few cents extra that I was owed, $0.07 to be exact. The food came out super greasy and oily (more-so than normal for McDonald's) and not hot by any means. I will not be coming back to this location ever again. read more

The staff here is amazing. But this McDonald's sucks. The building is really disgusting, every time I go though the drive through I get home and my order is wrong or they forgot something. They just need to tear the place down and build a new one. read more

Eh good be alot better. I recommend the duck with big mac sauce but the filet tends to be over cooked. LOVE the creme brule. Recommend the sweet and sour We be coming back soon. read more