Every once in a blue moon, couple times a year maybe I am left with little choice other than ordering at this restaurant. Every time without fail, they manage to be one of the worst fast food experiences I've ever had. Currently I am sitting behind two cars in the drive-through line where I have sat for about 30 minutes, the first 20 of which had zero movement at all. I was wrapping up a phone call so I just didn't notice how much time had passed. But now the line has stalled again, 7 to 8 minutes with zero progress through the drive-through. 36 minutes now have passed since I got in this drive-through line. I order ahead of time on the app to save time and had already paid, otherwise I would have already left. It is stupefying how this place is still in business. read more

McDonald's - The sign that says their lobby is open. - Fast Food Near Me - Newberry, Florida

Never had such a bad experience at any McDonald's location but the server for this one probably having a rough day and she was very rude on for our reques. Would never go to this location again :( read more

I brought my little sister to McDonald's and they mess up half her kids menu, messed up her drink, and they were assholes about me telling them politely about it. Very disappointed. Take down this place read more

McDonald's - 4 pc. Chicken McNugget Happy Meal - Fast Food Near Me - Newberry, Florida

They're slow as ****, every time I come here they either take for ever at the window or they let you sit at the drive thru reserve. Not good especially if you're in a time crunch. read more

I usually don't give reviews ever, but I never had an issue with this McDonald's until tonight, it was late night so I understand they were probably tired but that's no excuse,the staff was RUDE. They messed up my order. Not only that but on the way home I was eating my McChicken when I tasted paper like napkin in my mouth. I spit it out and sure enough there was a piece of white paper there and the napkins they give out are brown... I stopped eating right then. My little niece threw up her burger in the back seat of my car because she said it didn't taste right. read more

McDonald's - That white long piece is the napkin that was inside my sandwich. - Fast Food Near Me - Newberry, Florida

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This was my second visit to this McDonald's. The first was last summer when I stopped there for an Egg McMuffin meal and cup of coffee. It took forever. In fact, as I recall, they forgot or lost my order. And they weren't even busy! I stood near the counter for quite a while until I finally inquired about my order. The lady who took my order apologized and they had redo it. There's always a long drive-through line, so I guess they're not used to serving customers inside. So, yesterday afternoon, my wife and decided to go there for 2 coffees and 2 apple pies. That was the order. Again, they weren't busy. (It was around 3pm.) First, they only gave me 1 coffee with the pies. How hard was it to get the order right?! Then, when they brought the second coffee and we tasted them, they were both lukewarm! I took them back and they said they'd have to make a fresh pot. Don't their coffee makers have warming plates under the pot? About 10 minutes later I went up to inquired about our coffees. They had obviously forgotten. In the meantime our hot apple pies were now cold. While there we observed several other customers who received wrong orders. I've never seen such a chaotic mess at a McDonald's. It's a wonder they stay in business. They could learn a lesson or two from Chick-Fila read more

I really wish I could give them zero stars. This McDonald's is the worst I've ever experienced in my life, and I've visited them all over the country. I ordered with the app but had to go thru the drive thru anyway (what a stupid idea!). I pulled into the line at 6:22 pm. I didn't get my food until 6:51 pm, and it was awful. The burgers looked and felt like they had been sitting in a pan...not even under a warmer. They were cold, dry, and hard. My iced tea was so weak, my husband joked that it looked like urine. I wasn't amused. I will never go to this location again, even though it's the closest one to my house. read more

Worst McDonald's ever, and I never go to McDonald's. We used the kiosk to order and waited at least 20 minutes before we ate. Our order got lost somehow so they had to make it again. Multiple people were waiting for orders and were angry. Best of all - they had no ketchup! read more

The past 3 times I've gone here something was forgotten with my meal and on my last visit an employee pulled a sandwich out of his pants and began to eat it. Afterwards I found my sandwich was left out of my meal leading me to believe my sandwich was his crotch sandwich. I haven't been to McDonald's since. read more

This could be the most poorly managed McDonald's I've ever been to. I was ripped off at this location twice, using the mobile app. The first time, I pre-paid my order on the mobile app. I went through the drive-through with my order number, and they told me to pull over and wait. I waited 40 minutes. I couldn't inside because they were closed for remodeling. So I had to leave without my food, as they also would not answer their telephone. I wrote to corporate and got a coupon for two free meals. I wasted an hour of my life and did not get fed. Tonight, after two months, I decided to give them another try. Stupidly, I placed an order on the mobile app again and prepaid. I checked in when I arrived. After about 20 minutes, I called the store to let them know I was still waiting, and the manager said that they were getting to all the orders as soon as they could, and he hung up. After 30 minutes, I went inside where I was told that they did not receive my order, that they aren't allowed to bring mobile orders outside after 6 o'clock (even though the app had taken my order at 5:55), and that maybe it was me who hung up and not him! He then "found" my order in his system and refunded me two dollars less than the total of my order. So not only did I not get fed, and I lost an hour of my life, But they ripped me off for two dollars! He was rude, acting, as if I had done something wrong by placing an order on the mobile app, paying for it, and sitting in his parking lot, assuming that they were doing their part. I will never, ever go to this location again read more

Caution! Worst McDonald's in Alachua County This McDonald's needs a lot of help. From the time of my order, (The young lady was not pleasant at all while taking my order) I could tell it was not going to be good. I always check my order before leaving, this time I had to get back to work, so I did not check it. The big Mac was not put together correctly, the beef was tossed on top, and thrown in the box. The Quarter Pounder I got for my manager had to be thrown in the box also. The staff in the back (kitchen) was more concern on having fun than the food that they were making. Stay clear of this place. read more

Girl at the register in the drive through sounded high over the intercom. Said they were out of hamburgers and then giggled about it. Do yourself a favor and go somewhere else. read more

took 10 minutes just for them to take my order. does not have enough workers for drive through. got my order wrong! and was out of almost every drink. read more

This McDonald's was greatly anticipated in this area but has been a big let down. Every time I go there the staff is very slow moving and inefficient. The orders are often wrong and tonite we had probably the worst peppermint mochas we have had from a McDonald's. I have to believe if management would hold staff to a higher standard this could be a decent franchise. read more

This morning at this location I was helped by the worlds rudest cashier. Her name was Samantha, I had to ask the manager her name because she was just that rude. McDonald's please screen your employees better. All I ask is that the employees do their job and give good customer service. Thanks Samantha I will never return to this location again. However the manager on duty was friendly but after encountering the cashier I'm still not spending my money here and I urge others to drive past this McDonald's location. read more

This McDonald's is my go to only because it's near my residence, I must say I've had several good experiences but today was not I ordered a tote of chocolate chip cookies (13) so with that many cookies it's cooked fresh and it's ordinary to have you park and they will bring it out too you but today my wait was extended and the service at the window was unacceptable so as I got tired of waiting I went inside and asked for a refund and to my surprise the staff acted as if it was okay that I had been waiting. I was upset and didn't want to hear any apologies because the service was so poor but the shift manager would not allow me to leave without my cookies and a smile. He offered to make it right even after I declined several times I am pleased with the exceptional customer service he presented THANKS A LOT PATRICK for turning my bad experience around he also gave me free coupons for coffee,fries and a burger for my inconvenience, only if we can get the team members on board this will be a 4/5 star. read more

McDonald's - 13 Chocolate chip cookies! They didn't have a tote available so I got a pancake tray! - Fast Food Near Me - Newberry, Florida

if i could give them a half i would. horrible service and takes forever to get food. and workers were just standing around for 30 minutes waiting to get service, never go there again read more

SWEET tea tastes like water. Service is slow, dirty lobby. I come here every day. It needs improvement something serious.

Very disappointing. Go in drive thru to order pico guacamole buttermilk crispy chicken sandwich that's listed on menu and they say they don't sell it anymore. Why is it on the menu right there in drive thru? There's no mention on the website or anywhere else that they're not selling these anymore. read more

One of the staff managers there was super polite and friendly :) I love McDonalds because I grew up with it. Never gonna stop loving it! read more