I go to this McDonalds ALL the time because it is super close. They mess up about 60% of the time (NIGHT SHIFT). Unless the manager is at the window, you can pretty much guarantee you will be missing something or details will be wrong. During the day I haven't had any issues. Tonight's mess up - I ordered a 6 piece mighty kids meal (comes with fries) and apples as my side. I received 4 nuggets (didn't notice till I got home) apples, & a valentines day book for a toy (IT'S NOVEMBER 18). I don't know if McDonalds has done away with Mighty Kids meal boxes, but I received my order in a small brown McDonalds bag. When I peeped inside the bag I noticed there were no fries. I asked for my fries. They were handed to me directly (no bag). These workers are not new. I see the same people over and over at night. They are teenagers and they are friendly. I will continue to come to this McDonalds simply because it's so close & I can catch errors before leaving if I pay attention. read more

no matter the time or day can't ever get the order right or my fries are always cold do not recommend this store to anyone.

I go to different McDonalds often for a crispy Diet Coke while my daughter naps in the car. Yesterday I sat in the curbside pickup spot here for almost 20 minutes for only 2 drinks while I watched the drive though only have 1 or 2 cars go through. When I called, they said they'd look into it...they came outside with my drinks and when I asked why it took so long (trying to understand and give grace), they just snarky replied with "we were busy" and when I said I saw the drive through had been empty, they just repeated the same thing back to me no matter the question I asked. No attempt at repair or explaining or offering compensation, just more rudeness? Also, I use the pull up vs drive through so I can get my drink without my daughter waking up from the drive through sounds. read more

I was at this location on Monday the 25th, when 2 women were having a very inappropriate conversation that the entire store could hear. 1 appeared to be a manager and was serving food while the other seemed to be a drive thru worker, and had left the store around 8. They had an entire conversation for an hour straight about how "managers (name dropped) are to stupid to write anyone up so no one can get fired" and were talking about how happy they were another manager quit. Others in the lobby were discussed by this, including myself. read more

Whoever owns this place needs to pony up and get some staff. I stopped by at 8:00 pm on a Tuesday to get a milkshake. Ordered at the drive through. 35 minutes later, I got my order. The problem? There was ONE GUY doing EVERYTHING -- he took my order, was the cashier, and then ran to the ktichen to make the order for the two cars in front of me. Look, if you don't have enough staff, close for the night or f-ing pay whatever you need to so that orders can be filled in less than half an hour. If you paid $25/hour, you'd have decent people working there all the time. For the cost of 2 Big Mac Meals an hour, you'd have good staff. Stop being so greedy and staff up or close for the night. Running one kid ragged like you're doing should be a crime. read more

Every time I come here it takes about 15 minutes to get my order, even when I place it 10 minutes before arriving. Also, three different times they gave me my cheeseburger without meat. I don't understand how that keeps happening. If I had more time during my lunch break to go somewhere else, I would definitely not come back to this McDonald's. read more

They are so sloe and unprofessional. They always park you even for drinks and they are sarcastic and roll their eyes.

Outstanding service Monty! Ayyeee! Amazing peoples skills. You're always smiling and giving it your best! read more

McDonald's - Yummy Zesty Sodaaaaa - Burgers Near Me - Oro Valley, Arizona

honestly, I love McDonald's. It is a great place to eat, it's low budget but one of the problems is I am a mother of three so we're a family of five and we always have order when we order from McDonald's every single time we pull up to the front, which is great understand you're trying to keep the line moving, but whenever you tell us to do that, you always forget at least one or two items in our food. They're never rude to us. They're always really nice. they always keep their stuff really clean though so it's nice. It's just a well run please so good job McDonald's. read more

10:02 am ordered a breakfast bagel. asked to pull around and wait. it is 10:25 now and I am still waiting with several other cars. choice is to wait, go cause a scene for a refund or pull away and forfeit my payment. so aggravating! read more

worker was very rude, the girl with blonde hair was very rude and had a bad attitude towards us. the ice machine was broken and the receipt printer was broken. when i told her she got upset. read more

I drive down from Catalina, since this location is so much better. Friendly and fast. The Catalina store is neither of those things.

These dumb workers made me wait 20 minutes just to forget my sauce. horrible. Wont go here again.

The order taker threatened me. He said without me provoking him that "this shit was going to get physical". I asked to talk to his manager and he said go ahead and pull forward. Pulled forward and told the manager. She said she'd talk to him. I said this guy is dangerous and she needs to tell her manager. I think people (other customers and his coworkers) are not safe with this guy. read more

found a bug in my sprite and my burger was cold. service was shotty but acceptable, however finding a bug in my drink when i'm halfway done with it is a little disgusting. read more

McDonald's - Sprite - Burgers Near Me - Oro Valley, Arizona

They're doing what they can here, and it was what I expected. It's McDonalds. Prices are up at all the chains. This drive through review was solid. The lined moved quickly, the employees were very friendly, and the food came out fast and hot. An above average McDonalds experience, overall! read more

The workers are always very nice and fast when I pull up through the drive thru. One of the best McDonald's around this area of town for sure! read more

The grimace shake was so good... although Tim seeing a purple figure by my door but the grimace meal was so good I'm coming back for sure!!

When you have to pull around to the front and wait 20 minutes for 2 hot n spicy sandwiches is kinda ridiculous ... And they didn't offer a receipt. After waiting 20 minutes, we finally went in and they were sitting there all wrapped up and forgotten. Only an apology was given, poorly made food to boot .... STOP GOING TO MCDONALD'S read more

Brother, girlfriend, sister in law, and I wanted to have Panera Bread for lunch so we stopped by here to grab my nephew and niece a happy meal (they weren't feeling Panera that day). The drive thru workers were very friendly and they got us in and out pretty quickly! The order was correct (including my nieces hamburger order that many McDonald's get incorrectly even though we literally just order it plain) so that is big thumbs up from us. Over all, great experience! read more

Would give zero stars if possible. Specifically asked for a PLAIN iced coffee, as my partner is allergic to their sweeteners. Ordered it on Saturday 3/28. I went to drop it off to her, so she would have coffee this morning. This morning, I get a call that she's having trouble breathing after one gulp of the coffee with what? You guessed it. Sweetener. While I totally appreciate the efforts of our service workers during these unprecedented times, it would be great if the hours went to the deserving workers who are capable of listening to customers, rather than just hearing them. Not the incompetent who threw sweetener in a coffee after explicitly stating multiple times that the coffee was to be unsweetened. So yeah, while this is probably a sign I should be making more things at home, I should be able to get a crappy cup of McDonald's coffee without sweetener. I mean, it would have saved them money to follow my instructions. It would have also definitely saved us the panic this morning. read more

McDonald's - The offending, iced latte - Burgers Near Me - Oro Valley, Arizona

I've had so many problems with this McDonald's. To put it simply they can't even get a damn cheeseburger right. No matter what you get you will, 100% of the time get the wrong order or things will be missing or made incorrectly. We need a better franchisee or manager that can take care of and run the facility better. read more

First off, I am not a fan of McD's at all. But I was really bummed when it was closed New Year's Day. I was tired from the night before and just wanted to grab an Egg McMuffin. I have rarely known a McD's to close and rarer yet without any signs posted ANYWHERE! Ridiculous. I felt so bad there were people waiting in the drive through, including myself. A simple LED message on the drive-through screen would have been helpful "Sorry We're Closed New Year's Day" and I would have thought that perfectly acceptable. I even got out to look on the doors of the establishment and no signs were posted there either. Very disappointing experience and it makes me like McDonald's even less. read more

Those cooks at Mcdonalds sure can cook a mean Fillet o Fish. It was cooked to perfection with just the right amount of crunch. Now stay with me here, they paired it with a side of fries. It doesn't seem like it would go together but the salt on the fries worked effortlessly with the tangyness of the tartar sauce. All that and a small coke, How can you go wrong? read more

Got my order wrong in drive through then rude and accused me of taking the wrong bag. I was in drive through I took the bag they handed me. The manager was just as rude as the employee. I'm done with them. They get the order wrong 100 % of the time. read more

Okay.. so I'm not picky when it comes to fast food. But I have to give this McDonald's a bad review. 1) I bought a 6 piece sweet and spicy BBQ tenders and got home and found there were 4. I didn't write a review because I let it slide...2) tonight I bought a bacon and egg biscuit, and a sausage and egg McMuffin through the drive thru... I had to wait for it at the reserve place in my car. No big deal. I get the sandwiches and found that both muffin and biscuit were hard and could not even bite through the bread. So I get out of my car and go into the restaurant. Btw, I never do this. Usually I cut my loses and leave since I have a medical condition and getting out of the car isn't something I prefer. I wait for them to make me new sandwiches.... I get back in the car and leave. 3) I find out that the egg in one of the sandwiches was runny and not properly cooked. Needless to say, I won't be going back there again. They need to train their employees better and take pointers from the McDonald's at Tangerine and Thornydale. In the seven years I had been going to that one, I never had one thing go wrong in my order at that one. One week at this 1st and Oracle Rd. Location, three rather big issues. I encourage everyone to go elsewhere for food since they will probably get your order wrong, or not properly prepare it, or something even worse. read more

Why is McDonald's so inept at getting your order right? They have all this fancy technology and still f@ck up your order if it's more than two things. And for f@ck's sake train these sh@thead teenagers to at least pretend like they give a sh@t about your business. In N Out seems to have it down. This is the problem with franchises. read more

Horrible Attitude. Pulled Up letting them know they got our order incorrect and they didn't seem to care. They didn't seem like they wanted to help us too much. read more

My daughter was given an under cooked (still pink in some spots) burger, so we returned it to the counter to ask for a new burger. I heard the worker announce that they need a new burger "well done." The new burger was pretty burnt and she refused to eat it. All of the other food received is basically what you can expect from a McDonald's. The restaurant was fairly nice, although the workers never seemed to clean the tables off during the lengthy time we were there (visiting family who were passing through). I watched the other table have trash on it for over an hour. read more

McDonald's - First burger was pink in the middle. New burger is burnt. - Burgers Near Me - Oro Valley, Arizona

I've never had issues with this location. They've always gotten my order correct and the food always tastes fresh!

It took me 10 minutes of waiting just for one mocha frappe, a medium frappe that was all.

Worst service ever had to wait 20 minutes to order then lane next to me first what happened to fast and friendly

Excellent customer service Kaitlyn and Levi told us about the app and we're very friendly and professional.

This has to be the most beautiful McDonald's I've been too, hahaha its so clean and spacious. You can't compare this to the south side McDonald's xD though I got some stares because i was the only Mexican around here LOL. There are mostly elderly people here and you also get a beautiful view of the mountains! read more

McDonald's - Big Mac - Burgers Near Me - Oro Valley, Arizona

Absolute trash. Not only did it take forever to order and get our food (drive thru) the food was mediocre. The burgers we got were good actually, but the fries were unsalted and flavorless, the drinks aren't that good (watery) Does anyone know what a quarter pounder costs? I checked the website and it says a little over 5 dollars for the meal or something like that, they charged 8+ dollars for our quarter pounder meals. So it costed 18 almost 19 dollars just to eat 2 meals. I'm dissatisfied and won't be returning. read more

Without a doubt the worst McDonalds I have ever frequented. The food is always stale even though we specifically ask for our food to be prepared fresh and we are willing to wait. The filet o fish has had little tarter sauce and the cheese is so cold/stale it it just limp (not melted...congealed). The buns aren't soft. I don't know if they prepare part of it ahead and just throw the fish on or what. We have tried multiple times as it's close to our home and it's just bad. No more!!! read more

Hung up the phone on me and was very rude and what I trying to ask for they said it up you mom ass that is not the type of place that I would like to work at or talk to or upgrade the place cuz I was calling to see if they were nice I just asked if the McRib was back and someone had answered and said it's up your mama's ass like does that make any respectful stuff that I'm trying to give them a good review they were so rude and then I called again to tell them about it that I don't like their their customer service and they were like I don't care I don't care it's up your mom's ass go check I was like that's not a place I would like to upgrade and that's why you shouldn't go to this place or call at all they're very disrespectful I don't think I would like to upgrade this place or even try to because little do they know people know what they're doing I don't want to do this with their place because they were being very disrespectful to me I had someone call from a different number they want to say it's the fucken same person I'm going to call the police on you I don't recommend it they are very disrespectful and I would not like to upgrade this place read more

Fast and easy! Big breakfasts with pancakes and egg mcmuffins combos. I forgot to order order of the orange juices and they give it to me for free. That was awesome. Drive-through is super fast. read more

McDonald's - a white car parked in front of a mcdonald's - Burgers Near Me - Oro Valley, Arizona

Please step your game up!!! The Taco Bell workers across the parking way more energetic and get your order right! This Mc Donald's does not have late hours and gets your order wrong often. Double check your bag after leaving the drive thru! read more

My objective rating is 2 stars, but if I took into account that this store is in Oro Valley--which tries so hard to be top shelf in everything--then I would give it 1 star. I've been going to this store for lunch pretty regularly since the day I decided to take my son out to lunch every Tuesday after school (early release); we call it our "father & son date" and we started this tradition about six months ago. At first we came here every week, but many facets of this store's customer service experience started going downhill fast, and every week quickly became every other week...then every third week. I think today was the last straw. The young gentleman who took our order seems to work every Tuesday because he's always attending a register when we stop in. He's very inconsistent; he never has much of a positive attitude when he takes my order, but he certainly shows a great attitude toward other customers! I consider myself a very friendly person, so I'm pretty sure it's not me. (Listen, I don't care if he shows no personality to me, but it wouldn't hurt for him to act kindly to my son every once in a while.) Anyway, enough about him; he's not the reason for the low rating...although his customer service needs some work. The store has just become dirty, and the staff routinely neglects both the condiment station and the trash receptacles. Today the trash had piled up so badly that I was going to take a picture of the receptacles on my way out the door and attach to this post . Unfortunately (or fortunately for them, I guess), a team member got there to empty the station just as we had finished our lunch. I don't think I'll be returning. The store on Tangerine & La Cholla is a bit farther away--and there is the construction to deal with--but it is much cleaner and the staff there seem to care. Different franchisee, perhaps? read more