Thank you so much Carina for honoring my Mobil order. Always awesome service here. Have a wonderful day

Customer service is almost non existent here. Food was cold and when tried to use the restroom the staff was too busy to let me in bathroom and too busy to handle the homeless man in the only stall! read more

This being the closest McDonald's to my house, I am familiar with their service. To say the least, anytime we've had a problem with our order (which happens very often) the staff is less than happy to help. Today, we went to McDonald's and ordered 6 McDoubles. After taking one bite of my burger I looked again at the burger and to my dismay found a BUG embedded into my bun. Safe to say this McDonald's is of the worst establishments I have been to. Do not recommend. read more

McDonald's - Mc double - Fast Food Near Me - Perris, California

So it says it's open 24 hours but, these past few weeks I've tried getting there different times but between 3am to 4am, there is always issues through the drive thru. I've had a server say that basically will not be taking any orders unless it's eggs and juice. Another instance was when the servers were ignoring us, waited 10 mins, yes they were in there, just not attending anyone. The other cars and myself just drove away. read more

12/10/2025 approximately 10:10 AM. I visited the Ramona Expressway location in Paris, California. I ordered a deluxe breakfast combo what I didn't order two of the largest and most mangled hairs I had ever seen inside of my meal. This isn't the first time I've had terrible service at this location just beware and always double check your order because the very last time I came to this location before this, they left the paper on a quarter pounder with cheese for me to unveil and see. read more

McDonald's - Hairs found in breakfast - Fast Food Near Me - Perris, California

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10:45 12/7/24 Morning crew was welcoming. Kiosks were clean and Christmas decorated. Ordered 2/$6 and OJ, got it at a reasonable time. Employee came to check up on us and offered us a promo. Good service. read more

McDonald's - Orange Juice and Sausage, Egg & Cheese McGriddles - Fast Food Near Me - Perris, California

Ordered a spicy wrap. The chicken is undercooked. Texture is like a hard rubber. Please do better and serve food that doesn't look like it's been sitting there for hours. I been trying to call to let them know but no answer and I'm not trying to drive back to the location due to the how far it is but I'm very disappointed. read more

McDonald's - Fast Food Near Me - Perris, California

What is the point of the mobile app? Ordered on line and still waited 12 minutes for food after I got there. Total time from order 19 minutes. read more

We came to this McDonald's bc typically the food is warm and the location is clean. That day was Labor Day and they were short staffed. The place was dirty and our fries were a bit cold. BUT I want to praise Yelitza because she was attentive assisted us with cleaning our table and did it all with a positive and kind attitude. Thank you Yelitza we will be back. read more

I ordered filet of fish and medium fries. Fries are very cold and fish taste like its been sitting for a while and I asked for freshly made fish. Very disgusting. Overly priced for old food. read more

Thought I'd give this another try... WRONG!!! Pull into drive-thru, sitting at speaker waiting to place an order and a car pulls up to the one next to me. Guess what? Yep, they took their order before ours! Then trying to place the order was like going to the dentist for a root canal. The young lady taking the order couldn't pay attention and kept asking to repeat. The order wasn't complicated, but alas the experience was painful! For the wait times and inattentive staff, I'll be going to In-n-Out for now on! read more

They have not gotten a single order right. When i ordered a dr pepper they gave me a diet dr pepper instead. Everything wasn't the right size it was all smalls. This isn't the first time, every time i have gone to this McDonald's it's been the worst experience. read more

I recently had the pleasure of interacting with Francisco a few times at curbside and once in drive thru and I couldn't be more impressed. From the moment I interacted with him he was funny, friendly, attentive, and genuinely eager with a smile on his face . What stood out the most was his professionalism and how he takes time to make customers laugh. It's rare to find such a high level of care and dedication in customer support, and it truly made all the difference in my experience. Some people forget the point in working in customer service , but Francisco never fails me or my sister who also has described the same individual and I instantly knew it had to be Francisco. So I wanted to pay him a big thank you because even when one of those days I was having a horrible day he managed to make this customer laugh . Thank you ! Good job Francisco! Thank you for going above and beyond--your outstanding service has earned my loyalty and appreciation! read more

Food was absolutely terrible, cold, no flavor and it taste like plastic. I really miss the old days McDonald's. Fresh to order. Kiosk system is a headache. I dread going to or into McDonald's. Our family boycott McDonald's!!!!!! But!!!! I really want to give appreciation to the only cashier, Christian. Very helpful patient and his personality. He was about to lose his cool but we reassured him he was doing a great job read more

Love this McDonald's they are fast efficient and don't get your order wrong I prefer coming to this one even if its far than the one by my area. Im always friendly to them and they are friendly to me. The customer service is great as well. read more

Food is always stale , never fresh , its like they just give u the food thats been sitting there

Just went and got a double quarter pounder and this is my burger patty, so freaking undercooked read more

McDonald's - Double Quarter Pounder with Cheese - Fast Food Near Me - Perris, California

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Manager is rude drive through took over 40 minutes! 8/31/2025 at 12:00 am worst customer service! You could do better Ronald!!!

My husband and I went through the drive thru we ordered a number 1 with a root beer. for starters, the person who took our order said I don't have any root beer but the closest thing to it is hi c or lemonade. I'm not the best at judgment, but I believe the closest thing to a root beer could possibly be another carbonated beverage. I knew I should've left then but instead added a Mc double with extra onions. They couldn't get that right they put onions that go on a quarter pounder. All I wanted them to do was add more of the onions that come on the burger already ,then to top it all off the dang fries were burnt and when I say burnt, I mean burnt to a crisp. I tried calling to speak to a manager and got the voicemail.we won't be eating here again. read more

McDonald's - Burnt fries - Fast Food Near Me - Perris, California

As soon as I handed the employee the payment I asked to use a coupon. He said he couldn't because he already rang me out. I said well then can you do a refund and redo it. He said no. I asked to speak to the manager he said he is the manager. I know he could've done it he was just being lazy. Bad service. Shorter Hispanic guy with big bald spot in back of his head. read more

I know this place can always be bz... but we all love it when u pay n the order is being called out on it fast food

I just wish somebody from the franchise would check on the store in Perris Ca on Ramona Expressway. Employees should know the importance of handling food. Poorly cooked or left standing food could kill somebody. I purchased a double quarter pounder no chesse a regular hamburger both with fries. 19.00 dollars...and after getting home, which is down the block. My roommate and I got terribly sick after eating the food. She complained of a terrible stomach ache and had to rush to the restroom. She was very sick. I got sick 30 minutes after her and thought that almost 20.00 for the food was going to be our last meal. Food poisoning is dreadful. Vomiting and dirreaha is nothing nice. I am in bed writing this. We still feel bad, but somebody, take food handling more seriously please please please. I worked as a cook and then a sous chef, so I know the deal. Food management and care are very important. Will I eat from here again.... Ahhhhhh no think not Thanks for your time. If this is not the right contact, can you please pass it on to the correct franchise. read more

McDonald's - Receipts for the food that nearly took us out. Still in bed! - Fast Food Near Me - Perris, California

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I deliberately drive further to this McDonalds because they always get my order right and the food is always fresh.

The app says open 24 hour and allowed me to place my order 4am in the app and accepted my payment. I get here 4:15am and they're still close? They don't open till 430-5am. There's nothing in the app to cancel to refund my payment. The location or app shouldn't have allowed me to make a payment, I can't imagine there's no system control for this? And don't say 24hrs if location is not open. Ridiculous! I waited 45 minutes and was not able to get my order. read more

McDonald's - Store hours - Fast Food Near Me - Perris, California

Every time I come I'm asked to wait in front. I ordered breakfast #8, why can't they be ready? No one was online so I don't see why this always happens. DO BETTER! and they always forgot something. read more

Literally 55 minutes in the drive thru tonight. When we finally got our food, the fries were cold because they had our food sitting on the counter while waiting on our cookies. Didn't give us straws or sauce, had to ask for them. Such a waste of time. Money comes and goes, but I can't get my time back. This place is literally where anyone practicing patience should go. The guy working the window was too busy walking back and forth on his phone and then grabbing some of the food items. It really irritates me how lazy some fast food places have become, they got a raise and most of them don't even deserve it. They need to promote the girl that was actually working her ass off getting the food into the bags. read more

Just went in the drive thru, asked 3 times to make sure the BBQ sauce was in the bag. Even when I asked was the sauce in the bag and he said yes. Checked the bag and it wasn't in there. Overall it is a good place but they are always missing stuff in the bag. That's why I had to give you guys 1 star! read more

The young employees who work here are rude, there's always a lack of customer service skills displayed at this location! ..it's not that difficult to provide service with a smile , considering the wage increase they received and the hike in prices we the consumers are paying ! Do better Perris Mc Donald's! read more

This location is beyond slow and incopentent. Sadly, this rating will most likely mean nothing as they push along trying to be the best... The unfortunate part is that as we wait for our meal they play games holding our meals hostage without consequence... Avoid at all cost... 1am and the line takes 43 mins.. really? This is nuts!!!!!!!! read more

Do not patronize this place, it's a joke. These only way to get a discount is for using the App. & when we couldn't get it to work they wouldn't even help us get the discount and lied to us on pricing... poor customer service. I've walked out of here 2x disappointed in their service... never again and I drive by here everyday....SAD!!! read more

Never have smoothies never has ice cream worst place take forever line always longer than 30 min

This McDonald's sucks. They always forget items on your order for no reason. It just sucks to waste time out of your own day to retrieve the item they missed read more

My pregnant wife did a mobile order went to pick it up we were missing her 6pc chicken nuggets she got free on the app for her birthday and she ordered no onions on her double cheeseburger and they had a lot of onion and my chicken deluxe sandwich meat was old brown when I bit into it felt like I was gonna break a tooth what I don't understand is why serve something old if you wouldn't eat it yourself I worked at mc Donald's my teenage years and food quality was very important now in days they could careless and what's more annoying on the receipt it shows what we order and how my wife wanted her burger I called the store 4 times no answer and a voicemail that hasn't been set up do better mc Donald's and people check your order and the quality of your food before you leave . read more

McDonald's - Look at the chicken meat practically black - Fast Food Near Me - Perris, California

I work for FedEx so on the road delivering packages. Today the manager Patty did not let me wash my hands even though I told her I had no place to wash them besides the usual businesses I purchase my lunch from. I showed her my black filthy hands and she still refused to let me wash them. My understanding was that "essential" workers were allowed to used the restrooms. I have attached a pic. read more

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I was almost done with my sandwich until I saw a HAIR in my box, i am a male with extremely short hair so I know Dan well this isn't mine, absolutely disgusting read more

McDonald's - A HAIR IN MY SANDWICH BOX - Fast Food Near Me - Perris, California

I ordered my child a happy meal. When I got home, the happy meal box was filled with slice tomatoes. As you can imagine, I was upset! Especially since I live 15 minutes away. Well I called the store and spoke with a "manager". His response was "Well you can bring it back if you want and we'll replace it". I responded, well I'd also need to be compensated for the inconvenience. His response was "I'll replace it". I then asked for the corporate number and his response was "it's on the receipt". MIND YOU, the ink on my receipt was smudged and I couldn't make out the number but still this manager refused to give me the number. I then asked for his name and his response was "I can't give you my name". So I'm like why? And he's like "because I'm a minor". So I'm like "well let me speak to an adult manager" and he's like "I'm the only manager here" and hung up in my face! Avoid this place. And if you do go here, CHECK YOUR FOOD. read more

Perris has the worst McDonald's! Do not ever eat from there! I waited 25 minutes for a Happy Meal! I contacted customer service- no sorry, no explanation! Nothing! They are always late, running behind, make you wait, and food is not fresh. The workers are new and do not seem happy! read more

They totally ignore any guest in the front, yeah it's digital but u can't get anyone's attention to even use the bathroom. Lots of homeless hanging inside and outside I will never stop at this McDonald's again! read more

Worst Place ever. This people are making everybody wait on the side and they are not giving anything, we wait for 20 minutes to get our food. Never come here again, this place should close read more

McDonald's - People waiting to get service - Fast Food Near Me - Perris, California

My mother in law got breakfast and a coffee this morning and after drinking the whole thing found a ROACH still alive at the bottom, she went back to complain and they offered a refund for the coffee only. No "I'm sorry" either. read more