it took 15 minutes just to order and it's taking 20 minutes as of current to get to the pick up. I am a person that does not give bad reviews with all due respect. The drive-through needs to be faster thank you. read more

DO NOT come here if you are on a time crunch. It took literally 32 minutes for two coffees. That's right. 2 coffees. This place is a no go. You have been warned. read more

Is there a way to give less than a star? Flooded toilets and 70 minutes and waiting for couple of French fries . The stupid kiosk did not give me a receipt either. This is a McDonald's in the USA or a shit hole restaurant in a 3rd world country. The order progress screen does not work. It is been frozen since I been here!! read more

McDonald's - Fast Food Near Me - Phelan, California

The food is good, sometimes and the owners should really get on their workers. The service is ok and the workers are nice BUT the food and coffee isn't the freshest or best tasting in comparison to other McDonald's. We have received cold food and the coffee is just terrible. We always order ice caramel coffee and we receive ice coffee that tastes like cold black coffee with a splash of caramel. You can not taste the caramel and it's just terrible. It's a shame because we used to love this spot on our way to Barstow. Please fix your quality and make the food like you used to! read more

McDonald's - Iced caramel coffee minus the caramel. Tastes like black cold coffee - Fast Food Near Me - Phelan, California

There was nobody in the drive thru but the person put us on "hold." Went inside instead. Not too many people but service was very slow. Located right off the highway. I'm a vegan so I only order fries from McDonald's and I love them so much that I got three large orders to eat for the rest of my road trip. Thanks McDonald's! Service speed could be improved. read more

McDonald's - Exterior - Fast Food Near Me - Phelan, California

Stopped here on my way back home to Northern California and the wait during breakfast was absolutely ridiculous. The wait time was so slow that an officer who was waiting in his patrol car actually had to get out and come inside just to get his food -- that says it all. This was on 03/02/2026 around 8:23 AM. I understand mornings can get busy, but this level of slowness is unacceptable for a fast food breakfast stop. Hopefully management sees this and gets staffing or operations sorted out, because nobody has time to waste like that on a road trip. read more

No way should somebody have to wait 25 minutes for their order in the morning or anytime and then to top it off they got our order wrong. Don't come here after a fresh snow unless you plan on wasting 25 minutes of your day worst service ever read more

I have been at this McDonald's several times. It's off of Hwy 138 exit northbound. Last night, I decided to pick up some chicken nuggets and fries for my daughters. It was late so I went through drive-thru. Got the bundle with 40 chicken nuggets and 2 large fries for $20 plus 3 waters. It used to be $16.99... oh well, gotta go with inflation. Wait was quite long actually. Cars weren't moving for at least 5+ mins. Finally I got up to 2nd window to pay and get food. Staff was super nice and friendly. The gentleman asked if I wanted a drink carrier for my waters. Thank you Sir! I usually say no, but decided to say yes this time around. The lady who took my order didn't ask what sauce I wanted and assumed BBQ sauce. I informed the gentleman to give me Honey Mustard sauce and not BBQ sauce. He said sure. Unfortunately, there was no sauce in the bag... not one... zilch LOL. This has never happened to me ever where I didn't get one sauce LOL. Luckily, we had extra sweet & sour and ranch sauces in the frig from past McDonald's orders. The long wait and missing sauces result in 3 stars. Hope they improve on their speed of service and attention to the customer orders in the near future. Thank you. read more

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The muffin tasted like the bread had left out. It tasted a little stale.the sausage was a little dry, over cooked and the egg was fine. I added ketchup. The location was very crowded. The restrooms were very clean. This is the last stop before Hesperia, to get a bite to eat or a cold drink. If possible, pass up on the muffins and try something else to eat for breakfast read more

McDonald's - Sausage mcmuffin - Fast Food Near Me - Phelan, California

Food was pretty good, the service not so much, this female worker was rude to my mother, didn't even seem to care taking our order. Also, not to mention we spent like 15-20 minutes in the drive thru waiting. I went through the drive thru so I can't make a comment on the ambiance since I didn't even step inside. read more

Took them 40 minutes to bring out a curbside app order while several dozen drive-thru cars and walk-in orders came and went in the meanwhile. Why even offer curbside if this is the level of service? read more

Do Not Stop at This McDonald's! This is the worst location for quick fast food. If you want slow fast food by all means mosey on over to this location. I ordered 3 items and it took 25 minutes plus to get the food. It only makes sense that if your out of an item just let the customer know, so they can choose to wait for it or make a different selection. In this case they let us wait and wait and we even nicely went to check then we waited more. Once we got the food it was cold so likely just not enough workers or idk... I have stopped here one other time and had a similar wait and just thought it was a one off. NOOOO. Just go to the next exit there will be another golden arches waiting. Love McDonald's. Just not this location! read more

Wasted my time. It says open at 5, why am I still sitting here waiting for a "open" restaurant to open up update your times, some of us work 12 hour shifts and don't got time for bs like this and wanna get a quick bite to eat before heading home. read more

McDonald's - 5:15 and it's still dark. - Fast Food Near Me - Phelan, California

We stopped going and back. Trashes were overflowing and bathrooms was really bad. The food was fine but I have concerns.

I usually never review fast food restaurants but I was really impressed by the service my family received at this restaurant. My family stopped by this location on October 18, 2025 at around noon while on our way to a wedding. Despite this location being extremely busy, an employee named Adrian provided exceptional service. He was extremely professional and polite. I hope management realizes what an outstanding employee they have in this young man. read more

I didn't even know Phelan was a city. These are some awesome upbeat workers working on Christmas. No I don't approve but I kind of forgot my lunch on my day trip so chicken nuggets it was. Dollar deal on the app yo. Came out in like a minute too and nice and crispy as always. read more

Do not stop here especially if you are in a hurry. I stop to pick up a quick bite before heading up the hill and that was a mistake. I waited the drive thru forever even though there was only 2 cars ahead of me then when I finally got to the window still not done asked me to wait in stall. Over all I waited 40 minutes in total and then the food was sloppy read more

McDonald's - Thrown together - Fast Food Near Me - Phelan, California

Had to wait awhile for our food and had to keep asking and asking. Also as we were driving away they forgot all of our dipping sauces for our nuggets. There was no way I was going back. Very disappointed and probably will never return to that particular location. Customer service is a concept going out of extinction sad to say. read more

This is the worst run McDonald's in the world. All the employees were on break and we're proud of it. No one to help the customers, what a joke. read more

Customer services sucked ass. According to them the app wasn't working and said we can try it anyways. Tried it and it didn't work. Every McDonald's I've been to honored a price on the app. This place just said "nope" won't be coming here again Time 9am Monday morning read more

Terrible service. Slow and too many mistakes. Backed up drive through in hot weather.

Avoid at all cost... unless you have time !!! Took 30+ min to get order I'll dispute it with my cc Couldn't wait any longer and was told I had to wait for a manager to cancel it read more

Terrible! We waited an hour to get our food. It is a busy McDonald's because of the location.... Hire more staff!!!!!!!!

I highly recommend this location. Took a break from riding on my way to Vegas and was welcomed by a very professional staff. Right away, someone assisted me to take my order. They checked on me on multiple occasions to make sure I didn't need anything else. I had never encountered such service at a Mc Donald's before. Thank. You Monique for going way beyond expectations. To the owners of this location, please know, Monique is doing a phenomenal job. That's all, I will certainly stop by next time I drive through. Thanks again for the wonderful service. read more

McDonald's. Everybody loves McDonalds! So how does this one pull out an average of 2 star ratings? Their service. I don't know how you justify having people wait in a line of cars at the drive through for 10 minutes, then when they get to the window you make them park for another 15 minutes. Then to top it off, our order was missing stuff! To sum it up, this place is slow. As a teen, I worked at a McDonald's. There's no excuse. If our store ran this slow the whole team would have been canned. Guess effort goes down as wages go up. Maybe they should go back to $5.75/hr. Pro tip - if they ask you to park, it'll only be a minute. Just tell them if it's only a minute you don't mind waiting. Unless you really do have an unreasonably large order, they'll literally get you your order faster than if they have to run it out to your car. read more

Bad costumer service took forever and didn't help out when we asked so this is a bad McDonald's my food had mold in it

This place is a s**t hole. Do not go bad service and super dirty place. I'm suprised they haven't got health inspection shutdown

Huge wait time the first time I visited with noone in the dining room. 2nd time tried drive through and sat there for 5 minutes while it was open with noone answering the 2nd drive through line (they have 2 but apparently only one person taking orders for both). If you want FAST food find somewhere else. read more

Horrible! Food was put together sloppy! Food container was soiled with sauce a grease ! Very disappointing!

I spent over 25 minutes in the drive through. What a waster of time. I am so frustrated and angry that my time has been wasted in this manner. Don't come here! read more

Slowest McDonald in the world Avoid at all cost- 18 min stuck in drive from order to pick up avg time per car was 4 min read more

Very rude employees! Not able to help you and walking away and ignoring customers. We tried to order in person instead of the machine since we don't not everything is there. She even said it, she said I'm busy give me 5 min and walked away. I understand they were busy but walking away and ignoring us was very frustrating. Another customer said the same things and the wait was ridiculous. They should have a training on how to treat customers read more

Somehow, it has become expected that customers must place their orders on a kiosk. I don't want to. I want human interaction, I want to order differently than the kiosk allows. Why make me wait because customers not wanting to utilize the kiosks must wait until an associate decides to work at the cash register. Waiting customers are not a priority. It's not enough that we're expected to clea our tables, the next thing fast food places will be expecting us to cook our food too. This is unacceptable. read more

I ordered the five dollar meal deal. Three of the four items that were cooked were just OK. The french fries however were cooked way ahead of time. They were not hot and fresh and there were a lot of bits and pieces. The french fries are not what I remembered them to be. Hence the three stars out of the four items. read more

Wow I've never seen a McDonalds bathroom so clean !!!!!! Also the dining area is spotless. Finally a super clean location. I wish this location was near my home. read more

I'm starting to think the people recommending this place are actually paid an absurd amount to leave this place a 5 star review. This is McDonald's so your expectations should immediately be low. But this place is at another level. The all kiosk setup is fine but taking 30 minutes to get your "fast food" leaves a lot to be desired. The worst part about this place is they have no system in place to ensure your order is accurate. At least 3 people ahead of me had to come back multiple times bc their order was incomplete and inaccurate. We were no exception. We had to come back 4 times to basically beg for our items. Their response is so nonchalant to make it clear that this is a normal part of their business. They expect you to double check your order to ensure it's right. You're basically doing their job ‍ What a great establishment! read more

I've been to this location a few times usually as a rest stop. Grab a quick bite and use the restroom. This time I got an iced macchiato to help me stay awake. It was good for the price. The staff is friendly. The food is good for a McDonald's. The restrooms don't have a baby changer for men's or women's. read more

McDonald's - Iced Macchiato. - Fast Food Near Me - Phelan, California

If I could give a zero star, I would give a zero star to them. We waited 42 minutes for our food still didn't have it. And they ran out of hashbrowns. They pay people 20 bucks an hour , and they make us wait for 45 minutes. Definitely a different definition for fast food. This is not fast food. We've always come to this McDonald's, but this is the last time we will be visiting them . Walked out with our refund. read more

Worst McDonald's, I've been to. -Trashcans outside were overflowing with trash. -Inside was dirty, tables and floor were not clean -The bathroom was filthy -There were no napkins, utensils, creamer, and sugar available. -Long wait time. -Kiosks are mandatory if you order inside. No one is manning the registers. read more

This location sucks, every time I go you're in the drive thru line for 20-30 minutes. These people that work there don't know what they're doing or how to work in a fast pace environment. There is 0 urgency read more