Consistently getting order wrong. Missing items and twice now I ask for large hot chocolate and get a coffee instead.

Why do I give this particular McDonald's a one? It's poorly run, and doesn't care doodly squat about quality or service. Seriously, the last three times I've been there I've experienced the following: 1) went through the drive through, ordered a cheeseburger Happy meal and I got chicken nuggets instead. Next time, a Happy Meal, the fries were cold. Two out of every three trips they screw something up. Finally the other day, I went in, looked the manager in the eye, ordered an M&M snack size McFlurry and got an Oreo one!! When I hand it back and say, "um... I ordered M&M's" she looks at me like I'm a HUGE bother, pours a new one and then just dumps some M&M's on top and doesn't bother to mix it. She doesn't even bother to apologize. If you have ANY other choice - SKIP this McDonald's!!! read more

Disappointed in having to pull up and wait for my food (not disappointed in the waiting) , just for my half full container of fries to be cold and rubbery. But it is McDonald's so I cant be too disappointed, I guess. read more

They get the order right maybe 1 out of 3 times. I can't stand pickles, and no matter how many times I say no pickles, it's as if that means "extra pickles." The mediocre staff will soon be replaced by computers, I cannot wait. Good for the machines, they will do a much better job. read more

We visited this morning and it was horrible, we ordered two orders of McMuffins, and we had to sure aside to wait. We returned later for eight Waters, they sat us aside again. But when the kid came to bring the waters, he practically spilled the water on me and rushed off, I said excuse me, but he flipped me off as he walked inside! Ugh!!! I called to complain and the girl on the phone asked if I wanted a free meal, as if that would suffice!!!! Please hire people who want to work and who knows how to work with people! read more

Honestly I've been coming here for 4 years and I can assure you it wasn't always this bad. No more greeters, they always have me parking because they don't have the food ready. I might as well of done dine in instead of drive through. Management has gone down hill or he isn't coming in as much. read more

This location is in a scary neighborhood. But, the inside was renovated with McD's new interior design. So it looks nice and well kept up thus far. The cashier I got tried to charge me for using my Living Social deal. He said it was just $1 off, when in fact the LS deal was prepaid for already. I told him to ask his manager and she would correct him, which she did. Fries were good. I likely will return to this location, but maybe not at night. read more

People who wine and dine at Mcdonald's get a bad rap. Why? Because people who don't dine at Mcdonald's aren't living and are therefore jealous. The truth is only about 20 percent of the population can full unlock the euphoria tunneled away in every bite. We are higher spirits of a different breed than the everyday jealous Mcdonald hater. "Why you hatin" was perhaps invented to suit the likes of these people. For me and my intricate complex neurology, I realize what Mcdonald is was and will always be. That is perfection. It's only because we share this trait in common that we understand eachother. Love you Mcdonalds, One of your equals read more

Typical McDonalds, nothing special about this location and customer/employee interaction has room for development, I feel like the staff are robots. No smiling, no greetings at the drive thru windows, just the price at the first window and when I get my food at #2 just someone saying "Here!" and shoving it my way. read more

Went to THE mc Donald on 44th st the men's bathroom was disgusting urinal overflowing and nobody cleaning it up. Staff had no one in here to repair. McDonald's bathrooms are usually one of the cleanest once to go into. This McDonald's has been lacking for several years management has no clue of how to take care of a restaurant. Need to improve this particular McDonald's or it should be shut down read more

I was really looking forward to my daily large Diet Coke after work and I had already been to Arby's and they were Diet Coke and so I went to McDonald's. And when I got there and for my large Diet Coke it was just not good and I was not impressed. read more

I'd give these guys zero stars if I could. First of all everything was ice cold, my drink was wrong, my large fry was filled half way and smushed, and the hash browns were broken in half. Like you guys have such a simple job it's pathetic. read more

Nothing but pure attitude from the lady working drive thru. Every time I get food and ask for an extra ranch I get this condescending response asking for more money. I can live with the extra charge but the attitude is unacceptable. Like I'm putting her out or asking for something crazy. "Ya I heard you it's 11 cents". It has been every time for the last 10 times I've come through. I wouldn't go out of my way to write this review if the lady wasn't so consistently rude to me. To be clear this is the manager not the cashier acting this way. read more

Since the move we thought we would try. New place same old POOR customer service POOR management and definitely NOT fast! The manager wanted ME to check our food and make sure it was right then proceeded to have to go back to 4 other things we asked for AND she went back one item at a time. Nonetheless, FAST food became a long process and COLD food once it was home... never again! No quality control and the worst staff ever. read more

I love McDonald's. Unfortunately not tonight. Although the employees were very nice, the food was not. I had a #2, quarter pounder with cheese and a medium fry. I get home to find that my burger was placed together upside down, the fries were soggy and a little cold. read more

I ordered a 10 piece McNugget meal in the drive thru and was asked to pull forward, not a big deal, but then they served 18 people who ordered after me, and then when they finally, over 20 minutes later, brought me my food, it was the wrong order. They went back in and brought me a bag with food cold enough to have been made when I first started waiting. Worst McDonald's I've ever been to, and it's McDonald's so the bar is set pretty low to begin with. read more

The weekday morning crew is great. Any other time of the day, it's chaos. Also, after morning crew leaves you're lucky IF they get the order right. It's McDonald's, for Pete's sake. How hard can it be to do this right? read more

I have to say you're employee Michelle was extremely kind and friendly and accommodating. She knows what customer service looks like and was grateful for the care she took while I had an odd request. Also she dealt with an unruly gentleman with kindness while still being assertive and paying attention to the other customers in line. She's definitely an asset to this establishment. read more

Went to McDonald's for lunch yesterday , I waited at the drive threw for a few minutes and then a car pulls up in the other side and the lady started to take his order. I said "hey I was kinda here first?" And the lady literally told me she doesn't take orders for white people? What in the world... how racist. I've never encountered such a vail human and I hope she gets fired for being a bad person. read more

I used to enjoy eating breakfast at this McDonald's and socializing with other frequent customers. Some of us got to know each other so well that we became friends. However, recently the restaurant started playing loud music during the breakfast period, making it difficult to maintain a conversation or to concentrate on reading the morning newspaper. At times the music is blasting so loud that it is difficult to place an order and I suspect it could cause hearing damage. It seems that this McDonald's is trying to annoy its breakfast customers to the point where they stop patronizing it. I've already switched to another restaurant for breakfast, and I assume that other regular customers have done the same. One long-standing problem is cleanliness in the men's room. It is never thoroughly cleaned, but most mornings it is clean enough to be acceptable. Occasionally is so filthy as to constitute a health hazard with fecal material on the walls, floor and toilet seat and with used toilet paper littering the floor. I don't want to know what type of substance is in the puddles of liquid that are also sometimes present. read more

I don't normally leave reviews for McDonald's but after the experience I just had I felt like I needed to. We went through the drive-through and one experience with Laura (not sure of spelling) she made a point to ask how my day was going, but not the typical way as if people don't care. She acted like she cared! Hires this lady as a supervisor she'll be great!!! read more

The Latina lady in the redshirt is a B*#^H!!! She seemed annoyed that I paid with a $20 bill and said something in Spanish to the coworker then gave me my change and didn't say a word. Gave me my food and didn't say a word and also didn't give me my receipt. She'll be mopping the bathrooms with that attitude... whatever, she can stay there read more

Worst McDonald's ever. I have given this location a try for about 5 visits now. EVERY single time there is some sort of issue. whether I wait 12 minutes for my coffee, or end up with the wrong order, or something is wrong and I'm waiting in their drive thru for 15 mintues. I'm so incredibly frustrated and over this location. If you find your time as valuable as I do, go to ANY other McDonald. read more

I have come here plenty of times before and had no problem but tonight! Worst service ever! The manager at the back window tonight made no eye contact and talked to someone while I was at the window for 3 minutes while having the window open! Then told me my total and looked away while I had my phone out for a free drink on the app! Then told me my new total and started talking to someone again! Had my hand out with my money but she must have not been done conversating to acknowledge that my hand has been out for a while with my money! As a manager this is not acceptable very rude! With this kind of management I will not be coming back due to knowing management sucks so employee must suck here also if management treats customers like they are not even here! Also got my order wrong and it was for my kids so since it was wrong and not the way they wanted it they did not eat it! A waste of money and time! read more

Wow wow wow! Wtf first off shit real shit service! Manager was unprofessional & staff poor service!!! First our food took 20 min DRIVE THRU... then it came out wrong...then when we waited 10 min more min and still nothing when they tried to make our food right! And still our food was wrong again and just sitting on the counter! Rude Rude Rude!!! read more

Fucking McDonalds on Thomas & 44th. There's ALWAYS something. And you will always wait a minimum of 20min. Drive thru is horrible. Never have I ever been to more slow and disorganized McDonald's....but I mean, it's McDonald's. read more

I have been dealing with this McDonald's location for awhile because it is closest to my house, but I will now drive out of the way to go to any other McDonald's. Customer service is by far the WORST of any fast food/drive thru restaurant I have ever experienced. My order is always wrong in at least one, if not several ways and the employees all seem to be on something. I will continue to avoid this location at all cost. read more

I don't eat here too often anymore , but when I do , it's always busy. It takes a minute for someone to help you , not always but most of the time. The last time I went , my meal was ready after about 3 customers that came in AFTER me , got their food. I got 3 little things and it took forever. So a guy gave me a free apple pie but funny thing is , they have a date && time for when they have to be sold right... And the one he gave me was supposed to be thrown away/sold 30 minutes earlier so really I didn't get anything out of that free pie I mean , A for effort , but maybe next time my little meal will be out in a timely manner. Besides that , the area is horrible... I'm always getting sexually harassed , EVEN DURING THE DAY. I get it , McDonald's can't really do anything about that , but I can by letting people know for future reference , if you're in the area and are thinking about coming here , choose the drive thru , or don't choose it at all read more

Stopped by here one my way to Flagstaff so that I can have some food in my stomach and to keep me awake. The chicken nuggets and fries were actually really fresh and crunchy. It was until I went to the bathroom and realized that this place was disgusting. The bathroom was filthy and when I walked out, it was then that I noticed that there was trash and napkins on the floor and the employees just walk over it. read more

Went to this location this morning because we found some extra cash in the car before work, never will I ever stop at this location AGAIN.. Or for Mcdonalds for that matter. My partner and I walked into the establishment & each ordered a meal to eat inside. We went to go get our refreshments, as we were waiting 3 of the employees were staring at us then would look back at each other and laugh. As our food was called my partner went to go get it. I watched the 3 younger Hispanic guys watch my partner reach for the trey and yet again looked back at each other and started to laugh. Basically expressing to each other something was done to our food. ME personally care about my own health and am NOT about to eat someone elses spit OR worse. I immediately went to the cash rep whom was the manager and demanded my money back. The food was still on the trey as well as the drinks we got (which by the way we had not even taken a sip). We told her the situation and she just gave attitude but for a fast food rest what do you expect... The gentleman were upset for their little "plan" didn't go through like they were wanting. How disgusting, unprofessional, and unethical..... As we were walking out 3 other consumers were walking in. I stopped them and told them i just got my money back & why then told them to go to the dunkn donuts down the street. They turned right around and drove away just as we did. I SUGGEST NO ONE EAT AT THIS LOCATION FOR YOUR OWN HEALTH. Unless you want to some food poison, or E Coli. read more

I know that saying McDonald's is bad is low hanging fruit. However, this level of laziness and complete disrespect for the customer is jnsane. I've never had a good experience at this location and my recent visit shows how little the employees care. I drive up, figure out what I want then no response for a few minutes, (5 minutes to be exact) I politely said hello a few times and someone finally came and asked for my order. I go to pay for my meal and they don't accept any of my coupons. But that's not even the worst part. I pick up my food, then they ask me to pull up and wait. I WAITED 20 MINUTES FOR A FUCKING SANDWICH AND COFFEE AS THEY SERVED OTHER CUSTOMERS. They got my drink size wrong. (I ordered a medium not a small.) I'm not petty so I let that slide and went home, I opened my bag to find they managed to fuck up my order again. They gave me a biscuit with a sausage patty when I ordered a sausage McMuffin. This was around 4 in the morning so I was too tired to go back. STAY AWAY FROM THEM, THEY DONT CARE AT ALL read more

Of course this place was busy, everyone getting a snack in before grabbing that last Christmas gift, but the service was quick and Richard was very friendly, I'm pretty sure he wanted to be with his family like the rest of us but thanks for not making that so obvious and for your customer service ! read more

Freakin terrible. The fries were cold, the soda tasted awful, and the chicken nuggets were over done and no sauce was served with them. Severely disappointed that a Sunday night dinner rush was so overwhelming for them that they couldn't make this tolerable. McDonald's is a haven for people short on cash, so the fact that I wasted this $12 really sucks when I could have gotten way better food. read more

Absolute biggest joke for the franchise. Staff is horrendous, and you better check your order EVERY TIME if you're not dining in. Advice, just give up and put a Wendy's here please!! read more

Wow! Worst McDonald's ever. Way long waits, rude service and dirty. I guess I should expect it from a place next to a strip club.

Not the most pleasant atmosphere or customer service I've ever encountered at a McDonalds. However negative experience it was, the service was quick. We received our ice cream with the quickness. read more

Go here often but never thought to leave a review. To be honest, as far as McDonalds go, I like this place. It's always been clean (as clean as it can be for a busy place at lunch hour.) My order is always right and the food is always good. Some of the staff is better than others. But overall, again, no complaints. read more

I've always had a good experience at this McDonalds despite the area and being located next to Sugar 44. The employees are pleasant and I couldn't be happier with my experience here. Not the biggest fan of McDonald's food but I'm reviewing more for the experience. read more

The girls in the drive thru are constantly talking about inappropriate things. The speaker hardly work. My order is always off somehow, and usually my fries are never fresh or salted. Also the homeless people in the parking lot wandering around the cars makes me feel unsafe, especially bringing my kids with me. read more

This place was so dirty, it hasn't been cleaned up in I don't know how many hours or days. We ordered our fries well done and my husband heard the lady in the back say they are well done but they were cold. We will not come back here again! read more