Place was darn near empty. Walk in and literally all employees working the drive through. Stood for a solid 7 mins. Finally give our order. Now the line behind us is 10 deep. Tell her it's for here... grab our drinks and things and sit down. Honestly... we didn't order anything " special. I regular sandwich 1 beef/cheddar and potato cakes. They must have called up 4 people.. not us. I finally go up with my receipt and ask. Oh.... yeah.... wait... I'll get that together for you. She throws everything in a bag and hands it to me . Terrible service. Just terrible. Arby's is usually good. Not that day. read more

Food was hot and quick. Restaurant was clean. Bonus for this Uber Driver was the immaculate and well stocked bathroom!

For what it is, it was good. I used a coupon for me and my mom. We had double roast beef and curly fries. They had good customer service and the drive-through line was prompt. read more

Yes, I am one of those people still keeping Arby's up and running, and I'm proud to do so! I love this location because it's never really busy, the food is made quickly, and the service is great. Everyone who has taken my order has been consistently nice and friendly. You can't go wrong with a classic Arby's roast beef sandwich and curly fries. I will continue to support Arby's and this location for all my fast food cravings! read more

Great customer service, Alfredo! Communication, eye contact.... He is serving his customers like a champ! A+

It was great: the service was good, prompt, and polite. The establishment was very clean both inside and out.

Hello Arby's! And hello 2nd place! This is the third stop on my search for a decent fast food fish sandwich. And it kind of surprised me because I would've never guessed that Arby's could make something more than a roast beef sandwich or something featuring 'the meats'. Don't let 2nd place fool you though. It was kind of a photo finish decision where the shear size of this Crispy Fish sandwich is what edged out the cute fast food red head. While Wendy's sandwich features Cod, Arby's uses Pollock, just like Burger King. The difference is, the Pollock here isn't mushy like that at BK. And while Arby's Crispy Fish isn't as flavorful as Wendy's sandwich, it is significantly larger, crispier, and more filling. There was a generous portion of lettuce and the tartar sauce was decent. And as an added bonus, Arby's curly fries kick ass! If you are paying attention, you will notice I have been hitting all corners of the valley. This stop happened to be close to my office. While I had never stopped in this Arby's previously, I wouldn't have a problem coming back. The old building has been nicely updated inside and despite the slightly sketchy area, I wasn't concerned for my safety like I was at the Burger King that started this series of reviews. Finally, how much value is there here? In this case, I would say Arby's offers a very good value. At $8.35, this combo may be slightly more than Wendy's, therefore the second least expensive, you get what you pay for. And at Arby's, it's a lot of fish for the money. read more

Arby's - That's my huge Crispy Fish sandwich and curly fries. And no, it wasn't falling off the sandwich. It's just that big! - Fast Food Near Me - Phoenix, Arizona

Now I normally don't do reviews but I can honestly say the people who work here always have me leaving with a smile. Foods always correct and if there is a minor hiccup just ask they'll get it correct! What a group! Keep it up read more

Arby's - Buffalo Wings! - Fast Food Near Me - Phoenix, Arizona

Excellent chicken sandwich Fries crispy Overall it was good and filling Lemonade was great read more

I generally stay away from arby's because of their false advertising. I realize that food in the commercials and food you get in the "restaurant" are different, but that difference is egregious at arby's. some of their sandwiches are good but they look NOTHING like advertised. take the picture I uploaded. the top is what the sandwich would look like in an ideal world (it's from their website), or maybe a nice restaurant the bottom is what I got. The top looks like roast beef that is cooked to medium, and has nice melted cheese and decent looking onions and peppers on it. The bottom looks like a trucker sat on a sandwich someone pulled out of a dumpster. I wrote to arby's on their website uploaded the same picture and asked if they thought the food looked good, or inviting and their response was "no" They sent me 2 coupons for free meals and supposedly spoke with the manager. A few weeks later we used the coupons and the food looked almost exactly the same. I mean it looked like a less heavy person sat on it, but... nope.jpg not going back. read more

Arby's - does this look good to you? - Fast Food Near Me - Phoenix, Arizona

I was out all morning and decided to get lunch. I ordered a gyros sandwich and it's naan bread was so hard it was surely many days past it's discard date. Since I'd left the restaurant I didn't return it but just ate the filling. Will NOT be returning! read more

Its Arby's, so we should all know what to expect when it comes to their sandwiches-solid. But I give them a 5-star due to service. I wish I would have grabbed the cashier's name, but she was friendly, courteous and helpful. #DukeOfEats read more

When we went to pick up our food order was not complete they did not have any sodas. And the fryers were down. So how do I get a refund on my food read more

Food was good but they didn't give us the cheese sauce that we paid $1.49 for extra. Shame cause I would've given them 5 stars. But that is robbery to not give us what we paid for. Also they didn't fill the drinks all the way to the top which is a pet peeve of mine and annoys me. I mean at least fill it to the top if it's a delivery because I'm not even getting a refill. read more

I'm here at the Arby's at 36th & Thomas and still waiting for my order. I placed my order online 16 minutes ago. The clerk said until the order comes in, they won't do anything. I showed her the order confirmation on my phone and she said it's policy that she can't even start the order until she gets the online version of my order. Is the Arby's IT department so inept, they ignore customer satisfaction. read more

This has to be one of the best managed Arby's in Phoenix. Every employee I came into contact during my visit were very pleasant and attentive. The dining area and bathrooms were spotless, which says a lot about a restaurant especially during the lunch hours. I will be a return customer for sure! read more

Today is the last day I will EVER visit Arbys. Plastic inside my sandwich. Chicken was burnt. Sandwich looks like it was thrown across the room. I still have no idea what that black thing is inside my sandwich. Horrible! I feel like I've been poisoned. What is this horrible chicken sandwich? I went back to get a refund and there's a bum washing his sweat rag in the soda fountain. Nasty nasty nasty management you better figure it out quickly because this place is going down read more

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Last week Tuesday at Arby's ordered 2 sandwiches and large fries to share. I said to the Cashier the fries are small for large.. She was rude and said they are large. When I got home and seen a flyer in my mail box. Free small order of french fries with any purchase no coupon needed every Tuesday. Rude to most of the Customers very bad attitudes. read more

Went to 32st and Thomas last weekend. 2 beef and cheddar use to be 6 dollars than went to 7 dollars. Now 6.50 each and order of fry's are much smaller. Upon arriving home more surprises both sandwiches were sloppy , mashed with half the meat and cheese out of sandwich. Also no napkins. I called to voice my concern and manager did not offer to make things right. She just said she would talk to her crew. We have been customers for over 7 years but that is our last visit. read more

You literally missed half my order. How does that even happen? I was looking forward to the milkshake and cookies that I paid for. Very annoyed. read more

Alright so I'm not a huge fan of Arby's. I mean, I'll eat it if it's put in front of me, but generally I find everything to be a little gooey. Weird. BUT, I gave this particular Arby's four stars for the radicalist (as in the most radical, not like a radicalist who overthrows governments and stuff) sign ever to grace the Arcadia hood. It's right up there with the great Courtesy Chevrolet sign on Camelback. Also: they have a bell you can ring for good service! I think every Arby's has it, but I love it because people will only ring it literally AS they are running out the door. read more

Arby's - Old Fashioned Arby's sign-- America's Roast Beef, Yes Sir! - Fast Food Near Me - Phoenix, Arizona

They rip you off with the Meat!!!! If you go ti another arby youll see.. I think they keep a little from every sandwich and take it home at night. Ok while I was on a road trip I stopped at an Arby's in Knoxvill TN and it was the Best I had from arbys so I tried again in Oklahoma same Great so it must be the assholes that run the Phoenix Metro store that SUCK !! So send some emails to corporate office to make these guys fly right!! read more

I ordered a classic Arby's cheddar melt meal and an extra soda and got it all wrong. Along with being told they only serve curly fries. Apparently it's too difficult and a challenge to take a simple order. Train your employees. I give them a -1 star read more

Frustrated! This used to be a decent Arby's but the last 2 times they've managed to get my order wrong. Traditional Greek Gyro, no tomato, no lettuce, extra sauce. Is that difficult? I don't think so. Just don't put stuff on it! Last time they put a lot of lettuce on it. This time, after the drive-up guy questioned me even more, I assumed it would be right. Wrong! Instead of the traditional gyro that I ordered, they gave me the roast beef gyro instead. Got a drink with so much ice I had to fight to get the straw in. Not worth trying again. read more

Chrys is an amazing manager. You can tell by his attitude and his employee's moral that he understands how important successful relationships are. His upbeat and positive attitude are much appreciated! read more

Been to so many Arby's locations in my life but, this one is by far the best! Fun fact: I live by another location but still drive 15 more minutes to come here. The management is fantastic! All the staff is so friendly and helpful. Orders are always fresh and correct! Even when you go right before they close, they never rush you or make you feel bad for coming 30 minutes before closing as other locations. Kudos to this team! Keep up the good work! read more

Well went through the drive thru to get food order was correct but when we got home I started to get my steak and bacon melt and there was PAPER STILL IN MY MELT! Not really happy might wanna pay more attention when they make food read more

Arby's - My melt with the paper still in it - Fast Food Near Me - Phoenix, Arizona

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Apparently, this is one of the original Arby's in the Phoenix area. The restaurant itself is nothing special. It's just an Arby's. The customer service is always polite and professional. The food tastes like Arby's and the turnovers are delicious! The decor is old but maintained really well. The inside could use a remodel but it's not in bad condition; just older style. I like it! :) read more

I used to work at an Arby's years ago so it is always fun to visit them and see if the food/staff is up to standards. We went through the drive through and ordered a Beef n Cheddar Combo and an additional sandwich on the side. The girl who took our order was very friendly and took the order quickly. The food was tasty and I am happy to report that the fries were hot and hadn't been sitting out. We were cashed out and handed our food, the drinks were almost forgotten and we had to remind them. It didn't bother me at all but they might want to work on handing the drinks out promtly after cashing out the order to quench the customers thirst in the Arizona heat and to improve their overall drive through times. I thought this location was very unique also because they have the old school Arby's hat sign outside of their store which is rare to see. read more

Always the best customer service! In a day and time where stores are kicking you out 20 minutes before they close. And so many employees are either super unhappy with their jobs and it shows. Or in some cases customer service type positions are filled by non customer service types. Even though it's my belief if the leadership is right even the non CS types can learn to provide decent customer service. This is one of those rare case establishments that clearly has that kind of solid leadership. A few things that come to mind. Once the employee ran after us to check to make sure we were given napkins. Another time the girl checked to make sure we had our Au jus sauce. Usually those are things I find out the hard way after getting home. Very proactive and happy employees at this location. Knowing how the types that piss and moan all the time and hate their jobs wouldn't last an hour working with this team. Negative Debbie downers definitely don't mix with positive upbeat types. They would stand out like a fish out of water. read more

You suck you suck you really really do suck Your mozzarella cheese sticks for the last 4 times i had given you chances after chances after chances are always cold and no longer made fresh Your samwhich's a regular rost beef and a ruben 9.00 WOW and your shakes have been down for like a month now I wish i knew someone who cared to make the food for people who spend there hard earned money on it right you suck Arbys and who ever your management is they suck too for not checking on the way food is served anymore read more

I looked at other reviews and I have been here before so I can honestly say my Cuban sandwich was delish. Meat was tender and just the right amount of mustard and the pickle gave me a nice bite. I ordered the onion rings and they were hot and very crispy. I like to avoid fast food but had to try this and am happy with it. read more

Turkey Ranch and Bacon Sandwich was great. Lettuce was sandwich lettuce so a little flat but I expected this. Tomatoes weren't slivers but juicy. The Greek Gyros was tasty -Meat was hot, lettuce was cold and crisp, pita was soft. French Dip was meaty and served with a side of aus juice that was hot. Regular Arby Classic was tasty and the bread was soft. And all this was done in drive thru at 6:30pm with good customer service. I'd also like to thank the crew for filling the ice tea with enough ice to arrive home still cold and still with ice. The tea was fresh. read more

Karina Perez was super nice! Not sure if she was the manager but she sure acted like one! Great Customer Service! We definitely will be back at this location. read more

If you want food poisoning, this is the place for you!! Ate a roast beef sandwich @ 12:40pm on Monday, just a sandwich, and was VIOLENTLY THROWING UP FOR THE NEXT 12 HOURS!!! Tried to call and talk to someone or a manager about it, and the phone just rings nobody answers!! Only reason I give it 1 star is because it wont let me go lower.... read more

Second time within 2 weeks that lunch was HOT and delicious. Best Arby's ever!!! I burnt my mouth a little, but it was good.

This location has the really cool original Arby's sign and I have given it several chances because I want it to be good. I love Arbys,however this location sucks! They gave me a flat soda to wash down my cold beef & cheddar. I do drive thu and eat and drive. This has happened one to many times. I will be eating something els and I just want others to know. read more

Ordered 2 turkey,bacon,ranch sandwiches with 1 Order of curly fries and 1 orders of onion rings. When we got home with our order we only had the Onion rings which were burnt and no curly fries. The sandwiches were made very haphazard with not much turkey,bacon ,cheese or ranch. The young gentleman that took our order at the window was very courteous , but whomever is cooking ,etc needs further training and or supervision! Definitely will not go there again! read more

I had a recent experience today where my Canadian credit cards were not working at this location. After speaking with my bank they determined that the machine at the location was the issue. However, to help with this issue the young lady at the register "comped" my meal. I was late getting to the airport so I didn't have time to go to an ATM to come back to pay. I am very grateful for her generosity. I have been trying to call this location to see if I can speak with this lady and try and send her payment somehow. If there is someone that can help me with this I would appreciate it. I tried calling but no one answered the phone. read more

This is a great location for Arby's. They have great roast beef sandwiches. And I love putting about 3oz of the Arby's sauce on the sandwich. I have not liked any of the special sandwiches.... Just stick with the roast beef and get the curly fries. This place has the hat sign out front, that's pretty awesome. read more