I can't believe how disappointing the local restaurants are. So lazy, with no hospitality, no one to help you. Just signs out front telling you to download an app. Racing to do this you present your 4 digit code only to be told: We're not accepting anymore orders tonight. I asked why is that? Then I was yelled at, I still am not sure why or how I aroused such anger after all I was the individual who was afflicted with tumultuous hunger to venture a dining experience here. However... it's been my more frequent experience to lose my temper with these folks, so it was a little surprising to have it turned all the way around and have someone who makes less then what I make working a year then I do only slightly thinking for a few moments, so I curiously played along with her obvious "offensive posture" and followed with another question that brought forth not only more yelling but wrath. I asked "what time do you close?" I feared I would be attacked, as she approached and screamed "We Closed Early TONIGHT!!!" I half expected her to fall the floor and flail about like three year old throwing a tantrum. Anyways I love the quater ponder with cheese. When you can get them to serve it. They hated me tonight. I hope I'm not banned from this location. I hope to be back soon and hopefully not yelled at. read more

I'm surprised they're able to snap the lids on the cups with how messed up everything else is.

All too often this place seem to be in drama or chaos. We have been here when the entire crew walked out and there were only 2 people working total, the restaurant was cash only because the credit card reader had been down for some extended time, when only 2 people were scheduled. This is just the times we have been there which is not that often. Each of these issues are more than we want to get involved in as we come here as a meeting place to grab a quick bite and a soda before we go to Tahoe for the day. Slow service, bad service, good service, and correct or not so correct orders, you just never know. But as they say, location, location, location. read more

The WORST McDonald's that I have ever been to! And that is saying a lot since I travel for work and go there in a pinch. The food is the same but the wait for mobile orders is absolutely insane. Not to mention when you use the app to pick up inside they actually make you go through the drive through and it mentions nothing on the app. I have only resorted to try and pick up because the curbside pick up is absolutely crap! Most of the other McDonald's when placing an order for curbside have the order out ASAP of course it depends on how busy, but I have never waited more than a few mins. At this particular location you have to wait for days!!!! Like they seriously just don't want to bring it out so they don't. Every single time I have to call the store and ask where my order is and every single time it is a 15 min wait and the drive thru has cleared multiple times. I would just order when I get there but usually when I have McDonald's it is because I have all the kids with me and already running late. Don't bother calling to complain because it is franchise owned and every time you get a call from the local office who has a girl, that starts out nice but gets super offended when you try to discuss an issue. She also tells you her manager may call you back but probably won't because he is too busy. I won't even go into how rude the employees are. No hello but they literally throw you food at you and no thank you, you know the basic courtesies that should be given to paying customers. I wish there was another option close to my house because honestly it makes my blood boil every time I go. If you can avoid this one, I would suggest you do but just know all of them in south Reno are owned by the same person. Unless, you want to be treated like crap and have long waits, you are better off finding another option. read more

We went here yesterday in the drive thru, and the guys working here were just so great. They went above and beyond to help us with one of our kid's requests. With everything going on these days, it's so great to have customer service like this. read more

I have been here twice and both times have been horrible. This most recent we waited at the ordering speaker for more than two minutes before the person asked us if she'd taken our order yet. When speaking or asking a question, I was ignored. When I done ordering they didn't say anything, so I waited after over a minute after still not saying anything I just moved forward. I understand it's McDonald's but these kids are absolutely horrible at doing their jobs, which again it's McDonald's. It's not that hard. If anything this side of town, you'd expect better. To end, our order was also wrong. read more

McDonald's - Uhh what? - Fast Food Near Me - Reno, Nevada

The staff doesn't seem to care about anything from taking the order to handing it out. I was not only missing the sauce for my nuggets they didn't even give me all of the nuggets I ordered. Wrong size drinks given and entered. Thought this would be a decent location because of the upscale neighborhood. read more

I'm so sad to have to write this review again. I had the same experience 7 years ago at the same location and I am sad and mad that nothing has been done by the management to fix the issue. MY QUARTER POUNDER WITH CHEESE WAS ABSOLUTELY RED RAW INSIDE! I mean I don't have a problem with rare beef -- I always enjoy eating a rare to medium rare steak, but I would never condone a raw hamburger patty in a high volume, fast food setting. That's just asking for severe health issues due to E-coli -- even possibly DEATH! I would've posted a pic but I was so disgusted I threw it away immediately, not to mention with evidence so graphic, posted publicly, would probably get the place shut down for good. Please, please, please, Wedge Parkway McDonald's owner/manager, please change your procedures and training to never serve raw burgers again. Thank you. read more

Visited the drive-thru on 9/17/23 at 10:48 a.m. The young man working at the drive-thru handed me my mobile order (after spending a little time tracking it down) and never acknowledged me at all. Never made eye contact, just handed the bag out to me and turned away. Even after I said "thank you", he never said a word. Not great customer service!! read more

gave the cashier 7 dollars order was 6.57 he insisted I give him more money terrible service

Terrible service. Lobby still closed event though Covid is over. No option if you are on foot and need food. They refused to serve me at drive through even though I am on foot. Sure alienate those who dont have cars. Poor service. I hope they go out of business read more

Ordered on the app. Food never came. I had to go through my bank for a refund. Horrible customer service. read more

Very rude employee who takes orders. Female. Would not give name. The past two months different times, we have tried to order a simple dessert such as Mc Flurry. Answer is always. " We are out of ice cream" When asked why in two months you are unable to fill order? Answer was " not my problem, machine has a mind of its own. BYE" Wow. read more

It's a pretty typical Mickey D's except for a couple things: what is up with this one? Every time I go here I somehow get the same cashier: The awkward one that acts like he hates his life, barely talks, and moves as slowly as he possibly can. Asked him a simple question and he looked at me like I had two heads. Customer service is ZERO from this kid. Burgers are always old and have been sitting for some time each time I come here...Won't be coming back. read more

Incredible how bad this location is. I live up the hill so I all ways stop to go up as it's the last place for a drink. They always fail from ice cream being broke to the employees just not answering anyone. read more

McDonald's - Fast Food Near Me - Reno, Nevada

I used to be a frequent customer of this particular McDonalds. Granted its just fast food , i'm not expecting much other than to fill my face on quick notice. However, every time i have gone through this drive through there has been something incorrect about my order. From my "well done" fries being cold the second i get them, burgers pieced together on torn apart buns, ordering a sweet tea and instead receiving a non-sweetened tea, to them substituting cucumber in place of pickles? Gross. I havent visited this store in 6 months because of the cucumber thing, and todays mishap reassured i will never go to this mcdonalds ever again. read more

Because every time I go there, they either get my order wrong or they forget something like today I order a 40 piece chicken nuggets and they give me a 20 piece just like the others they either also take super long and one time they even forgot I ordered and this guy who worked here told me to pull up on the last window and no one got my order. I don't recommend this McDonald's. read more

What used to be one of the best McDonald's in Reno has fallen to one of the worst! Lack of employees I get, but after waiting a considerable amount of time in the drive thru line, the window attendant takes my card laughing hysterically. I asked for an extra napkin, and whatever is hilarious still is and says "what?". This happens two more times and I scream "NAPKINS". His co-workers all laughing aloud. Cold burgers and stale fries....I'm done forever! read more

Service sucks. They're constantly out of stuff "for the day". Literally the worst McDonald's I've been to and that says a lot just go somewhere else. read more

The food is awful. My daughters food was so over cooked that the nuggets sound like a rock when I knocked it on the table. Foul!! Where's the quality control read more

Who ever was working on 5/27/22 needs to be let go (and that's me putting it nicely), I called a few times and WATCHED them hang up. They had the lobby closed for who knows what reason (so truckers like myself clearly can't eat there) and they were disrespectful and rude. This McDonald's is in a pristine area of Reno, so why do the workers act like they are from Sun Valley? Yikes. read more

If I could give 0 stars I would. Day time it runs smoothly and accurate: DO NOT GO AT Night!! Horrible services, terrible customer service, food is never right or it's raw. Like it's on a timer how could you possibly mess it up! I drive an extra 15 mins just to go to another location. Don't waste your time your food will be wrong read more

Terrible location. We've been in line in the drive through for 30 minutes now. Each car is taking 5-10 minutes. I would give the review a zero if allowed. Never, ever again. One window working. They only have two employees for the entire restaurant. read more

Decided to order from McDonalds through UberEats. With my luck they could not find a driver, so my order took a lot longer than they said it would be. They sent me a message saying that they are sorry for the delay, but it was taking longer than usual to find a driver. I tried to cancel the order but I would've lost all my money if I did. I'm not sure if that will be an ongoing issue due to COVID-19. On the plus side, when they finally got a delivery person, the food arrived sealed, hot and they had apple pie. Will probably try again. read more

The manager staff here is very grouchy. She is unpleasant and yells at the customers and the work staff. She has been in a bad mood for about 4 years now. She makes feel like I'm bothering the place and I'm not welcome. Only good thing about this place is that it's on the way up to Lake Tahoe. But that's the only. Management must show the customer that they are valued. read more

McDonald's - Fast Food Near Me - Reno, Nevada

How many times have I been here and the person behind the counter says "I'm sorry, but we don't have any ice cream ". When will I learn my lesson and realize that this is a sub-par location? Oh! Like many others, I just did! read more

Are you kidding me every time I go here they screw my order up got two Big Mac meals and this is how they came (see photos below) last time I never got apple pies I ordered ok Mickey D get your crew trained read more

McDonald's - Big Macs - Fast Food Near Me - Reno, Nevada

Writing this review for a friend. My son called me last night...he was walking back from #MCDonalds after getting his usual 2 cheeseburgers and fries. He loves that place...and I've never denied him of that small pleasure - despite his health and GI issues. But did you catch that? He was walking back, alone....after going there by himself. I'm in Henderson...he's in Reno "working on his career" with #CarChayce What was supposed to be a nice opportunity for him to go and buy dinner by himself....didn't go the way he planned. The place was pretty quiet. He waited a very LONG time for his food. When he finally got it....the 25+ year old woman who works there went to hand him his bag - but then she made a terrible decision. She reached into his bag, took some of his fries, ate them, and proceeded to mock his reaction of shock. She mocked my son out loud. In front of him, and other workers. At his expense. He called me as he was walking back. His words of confusion and disappointment were a severe assault on my give-everyone-the-benefit-of-the-doubt heart. This story really tells of my fears and the fears of many parents I know. I am letting this one simmer - for the moment. #MySonMySun read more

We came here at 10 PM wanting food and after seeing the sign that your business was open until 11 PM we came in contact with your own workers denying us service at 10 PM... he was very rude and lied about the hours. McDonald's you already aren't great but having your hours lie doesn't help. read more

At least 3 times in the morning they open 1/2 late (yes I checked the time on the door). No one at drive through but when you go up to the window the female employee made eye contact then walked away like she did not see you. Wonder if anyone else can be late to work that often and not get fired? read more

This is the nearest McDonald's to Incline and I stop here often to use their bathroom, their wifi or get a quick snack. A few months ago, my friend gave me $30 with the strict instructions to buy 30 burgers as I was heading down to help feed the homeless down at 4th & Record. I popped in and asked how long it would take for them to get me 30 of their $1 burgers together - and they said give us 15 minutes. The cashier asked why I needed 30 and I explained why. I think that's why they slipped us a couple extra for free :-) By the way, the McDonald's burgers were a hit with the diners - they were served steaming hot and fresh and everyone loved the surprise (well, the first 30 people in line did, anyway!) read more

Could this place be any slower!! I've never seen anything as bad as this! Rude girl in the drive up too! Shouldn't take 20 minutes to go through the drive thru at McDonald's! RIDICULOUS!! The girl at the speaker was so rude and snarky! Then when we finally got to the window after 20 minutes, the guy at the window was just as bad! We commented about it taking so long and he rudely said "well, ain't nothing I can do about it" No , for starters you can not walk at a snail's pace!! Whoever owns this franchise should be ashamed! Do better!! read more

Always get the wrong order, long wait and got here at 9:45 and it says drive up is open until 11. Cars here, lights on and nobody to be seen. read more

We have been here a few times now. Today was much like the past visits, aggravating. Put our order in and misunderstanding on the order takers part would have given us the wrong thing, but we told them to just go with what they imputed to the register. After we ordered three others ordered much larger orders. My order came out. Three other orders came out but not my sisters. I got hot under the collar and went up to find out why she as usual did not get her order. It was not a hard order, but a simple cheeseburger... nothing else. A cheeseburger was handed to me with no delay or explanation or a simple sorry. This is the norm for this store, each time we have gone we have experienced a variation of the story. read more

This McDonald's has gone downhill. Like way down. Half slice cheese in your sandwiches. No 20 piece chicken nuggets but you can get 10 piece for $5... It is nice visual update but I will no longer go here to pay for those visual updates... read more

I asked for a sausage biscuit with cheese NO EGG. I said NO EGG, more than once because she did not seem to understand. Guess what came on the biscuit...and I hate eggs!! I would normally throw it away and wait for lunch, but I really wanted it, so I parked and went inside. I repeated what I wanted VERY clearly-biscuit, sausage, cheese. Doesn't seem that hard? Opened it...no cheese. Sigh. Of course. So I basically paid 4 bucks for disappointment and heartache (because the sandwich with egg costs so much more!! And no rebate on the mistake offered) Bottom line-the lady working the drive through is not a genius, but neither is the manager or the other one working inside. read more

How does McDonald's not have tomatoes? Went to the one on steamboat. Asked and charged for extra tomatoes. Didn't get extra tomato and received burnt bread. Won't refund money for the extra charge over the phone or burnt bread. Ridiculous. read more

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The meat here is so flavorful it hits the spot every day. My kids love this as does my father

I'm not the type to post bad reviews but enough is enough. This is not only the worst McDonald I've been to but the worst restaurant ever that I've had the displeasure of visiting. This perspective was formed over a total of 5-8 visits and it was a bad experience almost every time. Now some may wonder why I would keep visiting a restaurant after so many bad experiences; well I live way out here off mount rose highway and options are sparse so sometimes you have to make due but this was my absolute last visit. Now let's get to why I'm writing this review. To sum it up 80% of their employees have no customer service skills and are usually rude maybe due to upper management being the same way such as the person I dealt with today named Maria. They had got our order wrong and I caught it at the windows before paying and instead of just adding the missing item Maria decided to argue with me and proceeded to tell me to call corporate if I had a problem with a smirk on her face and i actually did take her up on that offer. I don't get it, would it have been that hard to push another button? This type of service is a reoccurring theme at this restaurant along with almost always closing earlier than the time posted and being out of items. I get it that it's fast food but wow at least have some self respect and respect for you customers to do you job even half assed because a half assed job would have been better than what I got today. Shame on you Maria. read more

Writing this review because of the unfriendly staff. The lady who worked the register, who I presume is the manager, due to her different attire to the other workers, was very rude and unfriendly to my family and I. The food, of course, was nothing special. But that's the usual. Only gave a 2 star due to the rad drive through guy. He's really cool and friendly and definitely deserves a much better job. Kudos to him. read more