Food was beyond excellent. I was born on the Jersey Shore (gimme all them jokes), raised within an hour if Philly, Visiting relatives in Bucks County and Langhorne until almost high school. The place jr region I've talked home has almost always been centered around food. In and around Philly, Cheese steaks were definitely the thing. Pretzels and wooder ice were up there as well. In any case, I'm not going to say it was the absolute best Cheesesteak I've ever had, be cause that would be insulting Philly in some kinda way... But both my Fiancé and I remarked as to we've not had a better one in all of our 9 years together. That's saying something. I eat what I want and we've had our fair share of cheesesteaks together. She's not from Philly but she's absolutely an accepted Philly Fan. Loves her Iggles, Flyers, and all things foodie Philly related.... Including Taylor Pork Roll. The Capriotti's sandwich in question is the American Wagyu Cheesesteak. We did just meat (extra not double) and cheese, and then doctored it up in the same way we each like our cheesesteaks. It was phenomenal. Besides the sandwich, the customer service was extra special. My rewards weren't working properly, Scott problem solved it quickly and without needing any issue from me, he simply handled it. In this day and age where it's so easy to fall back on technology's incapabilities, sleuth the representative simply saying, that's what it says and there's nothing I can do, even if as a human you are easily able to see a discrepancy. It should be more standard, but sadly, it's not. So I absolutely appreciate him taking charge and doing what he could to find a solution that worked for me, but also followed the company's protocols. He did that. The gal on the grill was awesome as well. I sincerely apologize I can not remember her name, but her enthusiasm and interaction with me over something as simple as a sandwich, was pretty cool. She made it a point to connect with me andd that fact I'm a Philly guy, was sharing his sandwich with my fiance whom is an adopted Philly gal. And to play with the fact this sandwich was a crucial part of our day and plans to watch The eagles playoff game. It should say somerhing that even though the team lost that game, we still hold this experience at a sandwich company as a truly fun and meaningful part of our day. I truly apologize for the lengthy message, but in a time and society where urs far too easy and quick to put one another down, when there's people or even a company that deserves to be called out for a customer's appreciation, I don't mind taking an extra minute of two to recognize that. Thank you! I'd say we're looking forward to our next visit, but we've already come back, order a giant sandwich And split it. An equally excellent experience and we'll be back again soon. Cheers, Christopher read more

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Put in an order for my team. Delivered. Not happy with the quality. Meat ball sub missing meatballs on one of the cut half's. Sammy's prepared wrong. They put cheese on a salad that was specifically noted to not put cheese on. This person is allergic to cheese! Ordered a chop salad with extra chicken, not a chopped salad, totally a different salad. Not happy. read more

Capriotti's Sandwich Shop - Meatless meatball. - Sandwiches Near Me - Reno, Nevada

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This was my first time eating here. Very good food & very easy ordering for pick up on lunch break. Will definitely be going back.

Best sandwiches in Reno! Husband loves the Grilled Italian, and I love it and the Chicken Chipotle Crunch. When we order the medium size, we have enough for two meals a piece! Keep up the good work! read more

Service went down and the sandwiches are starting to loose its flavors. Seems like its location to location and hit and miss.

Fair costumer service Cashier was very friendly, person handing me food not to professional tho because I got my sandwich with out a bag and yes my order was to go Food was good but unfortunately I got a little extra in my sandwich There was a big piece of plastic bag possibly from the coleslaw Not sure how it was missed because it is about 2"x3" I didn't even tried to come back and speak to the manager because I was no where near the store at the time I found the piece of plastic. read more

Capriotti's Sandwich Shop - Plastic bag in my sandwich - Sandwiches Near Me - Reno, Nevada

My husband went in and ordered two sandwiches. Capriotti's used to have a "cheese sub" on the menu, but took it off. It's just a sandwich with no meat. It's really not that difficult.... Just cheese and veggies. My husband ordered me the cheese sub and was extremely clear that it should be a sandwich with bread, mayo, mustard, provolone, lettuce, tomatoes, onions, and peppers. That's it. The person at the register said he would have to enter it as a turkey sandwich no turkey, and put the order in. I guess he should have checked the sandwich?? Didn't think he had to for such a simple order... We live 30 minutes away from this Capriotti's. We got home, I opened my sandwich. It was a turkey sandwich. Not only was it a turkey sandwich (filled with shredded turkey which is impossible to remove - I tried). It also only had lettuce and cheese and peppers. No tomatoes or onions???? I thought maybe I got the wrong persons sandwich? Nonetheless I could not eat the sandwich. Although weird and annoying, mistakes happen, not the end of the world. So I called the store, spoke with an employee named Pride. She confirmed I got the correct sandwich and that no one knew how to make the sandwich. The turkey sandwich no turkey... I asked for a refund for the sandwich as it was just too far to go back and get a remake. She agreed and processed. I asked how long, she said 5 business days. We came in on the 29. No refund. Won't be back read more

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I've had some really good success ordering the meatball sandwich here multiple times I usually get a medium with all the toppings usually extra cheese every time the meatballs have been very good big delicious the last time I went there which is a week ago i arrived my sandwich wasn't ready nobody told me anything why it wasn't ready which was weird cuz I showed up after it was supposed to be ready in the place was dead then it takes him about almost 10 minutes to get my sandwich ready and then she said something like oh we ran out of Meatballs so I was like okay not a big deal sandwich felt normal got home the meatballs were probably Frozen cuz they were cold and they weren't very big I had to literally put the sandwich in my oven for about 15 minutes before I even got to temperature so I was asked to review my food so I did then I was contacted by the manager who said he would make it up and contact the staff and then nothing ever happened i wasn't going to write this review if they did it but they didn't and I'm not happy cuz it's been almost $20 on my sandwich and it was cold and I had to heat it up and that's not the kind of experience I want when I go to get a sandwich especially when you had the opportunity to make it up and they didn't read more

We ordered 3 sandwiches; BLT, the Bobbie and the classic cheesesteak. The classic cheesesteak only had peppers on half the sandwich. The Bobbie was inedible. It was a roll, stuffing and cranberry sauce with very little dry turkey. read more

Styler took my order. He was friendly and helpful. He explained about the Cap's rewards program. I ordered the Bobbie sandwich. It was excellent. Everyone of the staff was pleasant. This is a great place for locals. read more

We ordered online and tracked the order. The tracking said the order would be ready at 5:15 PM and we arrived at that time. We were told that they had to cook more meatballs and it would be a 25 minute wait. There was no indication of a delay in either the text message or tracking system. Hey Capriotti's... If you're selling meatball sandwiches you need to have meatballs ready. Don't tell people they'll be ready at a specific time and then add 25 minutes because you're so inept that you don't have the items you are selling ready. And fix your tracking system to at least warn people that there will be a delay. Very poor management. There are too many other good sandwich shops to waste our time with you. We won't be back. read more

I've been a raving fan of Cap's since they opened in Northern Nevada, but this experience really left me scratching my head. We walked in around 115-120 to a relatively empty restaurant. There was no one at the register and no one in line, with one customer chatting up the three staff members making sandwiches. I wasn't clear on whether we ordered at the sandwich line or the register, so we waited by the register looking at the menu and eventually got in line behind the guy at the counter only to have two other customers walk in and lineup ahead of us at the register. Our mistake, so we got in line and order. I've always enjoyed ordering at Cap's because the staff is so friendly and informative during the process, making sure you understand what is and what isnt on the sandwich soy you order exactly what you want. Today the staff at the register today did not live up to that experience. I ordered a med Italian and asked for half with nothing on it but meat and cheese for my son and asked for the other half to come as described with xtra sweets and hots. The reply was "extra sweet and hot what?". They only have two condiments that fit those descriptions, and I've ordered it that way many times before, so I was surprised at the response but clarified with peppers. "Ooohh. Gotcha." Said the clerk. We complete our order with ticket time 1:34 and it took almost 15 minutes (1:47) to get the sandwich. I unwrap it and find my son's half has the seasonings on it (luckily he didn't mind) and my half had a single piece of tomato with the core in it and a tiny amount of hot pepper relish and 3-4 pieces of sweets stuck on one corner of the sandwich. Def not how I ordered it and not what I expect from Cap's. I got up and told the cashier who also made the sandwich and his reply was "I definitely put them on there." So I snapped a photo. They provided the extra on the side for me to add. This was very disappointing though, especially after so many good experiences with Cap's. But after paying $16 for the sandwich and a bag of chips and tipping 15%, I couldn't help but be a bit sour. I share because Cap's has always cared about their guest experience and the reviews they receive. I don't know why this happened, but a lot of guests were left waiting for a long time today so it sounds like operations. I hope they solve it. I think I'll stick to the other locations though from here on out. They seem more consistent. read more

Capriotti's Sandwich Shop - Sandwiches Near Me - Reno, Nevada

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my wife and i came in on Thursday and wow ! customer service was amazing. honestly some of the nicest people i've met and the food was amazing. fries, were fresh and sandwiches were hot and delicious exactly what i should see in sandwiches like these. 10/10 would come again. read more

Was very disappointed with this visit in the staff, I was trying to use my points and had a question about using them, so the girl helping me all of a sudden left and then one from behind the sandwich area came around to help me, ask the same questions to her and she said don't know so got no answer, paid my check went over to fill my drink and the drink machine was not working properly so I said something to the cook and he said I was not a tech can't fix it. Left hanging got a drink from cooler needs a manager who can HELP !!!!!!! read more

Came here with a fairly large group for a quick lunch after class. Convenient since we all order individually at the counter and don't have to worry about bothering a waiter to split a bill 15 ways lol. Self seating at their few 4-seat tables. I got the half sub + bowl of soup for $11.49. The American Wagyu cheesesteak sub was deeeeelicious and went well with the tomato soup. Speedy service, casual ambiance. Everyone enjoyed their food. Great convenient spot for casual lunch. Will be coming back to explore more of the menu :) read more

Capriotti's Sandwich Shop - American Wagyu & tomato- Half Sub and Bowl of Soup - Sandwiches Near Me - Reno, Nevada

New low today!! Go in with my wife and I order a medium steak sandwich no onions add mayo. It's freezing in there so we take our sandwiches to the car. Open mine and it's a medium Italian. I go back in them. The guy who took my order is busy looking at his cell phone and tells me that's what you ordered steak sandwich sounds nothing like Italian so he obviously wasn't even paying attention. So done with trying to eat out in Reno anymore. Nobody can focus for 10 seconds. Mistakes happen but then to blame the person whose order you screwed up is beyond the pale! read more

Capriotti's Sandwich Shop - Ham and cheese sub. - Sandwiches Near Me - Reno, Nevada

Horribly disappointed are the words that come to mind when I think of my visit to Capriotti's today and our cheese steak order. Had the family in town ( they don't have Capriotti's where they currently live and it's tradition when they come to Reno to hit up Capriotti's for lunch) I ordered online, eight medium sandwiches, as in over $100 with tip. They were dry and disgusting. They had obviously been sitting on the shelf for at least 20+ minutes. Possibly the 20 minutes it took to explain to the person behind the register that they were our order. Unorganized mayhem reigns clearly in this store. I am a big Capriotti's fan, but after today's experience I'm thinking about going vegan! I've Star is a gift. read more

Capriotti's Sandwich Shop - Ordered online. Still waiting. - Sandwiches Near Me - Reno, Nevada

Feels like Capriottis been going downhill. Had a pick up order at 12 noon, arrived at 12:08 with the order not being ready. Mind you it was placed around 11am online. Finally got the food at 12:22pm. No Communication before hand it won't be ready, or else I wouldn't have waste my 30 min lunch coming. Oh and top of it, they forgot a sandwhich. Didn't realize until I got back to the office. But they made it up by dropping off the sandwhich. So instead of the 1, 3 stars for doing that. read more

Always friendly service from this location. Kevin served me and was great to chat with. Sandwiches are always top notch!

My husband and I went to this Capriotti's on June 10 close to noon and had a great experience. The staff was excellent. Not only were they personable and efficient, our order (original cheesesteak) was correct (we had asked for part of it to be on the side) and prepared quickly. They also honored a military discount! We will definitely return to this Capriotti's. read more

Went to this location at 10:30 am. 2 people in the restaurant waiting for their orders. After 20 minutes of watching 3 people standing around and 1 slow guy making sandwiches and went to the counter and asked for my money back. The manager who should have been helping copped an attitude. Unless you want to wait Forever, go somewhere else. That line will be out thedoor come lunch time. read more

Was craving a Philly cheesesteak with pickles and so I ordered one to be delivered. My driver delivered it on time and the sandwich was fabulous! Thank you capriottis you hit the mark! read more

Food was good. I had a takeout order ,restaurant & restrooms where very clean. Service was absolutely terrific!

I came here on a whim, because I got a Jamba juice next door, and thought "the bobby" looked interesting. It's a Thanksgiving sandwich, basically. Fresh shredded turkey, cranberry sauce, and stuffing. I love all those things, and have myself made a sandwich out of them after Thanksgiving. So, I figured I'd give it a go. $11 bucks later, I got a foot long bobby. When I took a bite? Exactly what my imagination Thought it would taste like. A Thanksgiving sandwich. BUT ... A couple things. First, do not expect a flavorful Experience here. Not a lot of herbs and spices. No sage could be detected. No chili flake. No orange zest in the cranberry sauce. No sausage or vegitables in the stuffing. This is a basic, basic Sandwich. And that's not a bad thing for a lot of people. The turkey was fresh, and the cranberry sauce actually had cranberries in it. But for me? It was lacking some punch, some pizzazz. Probably just because I season the ever loving crap out of my Thanksgiving food, so I was missing a little somethin somethin. That being said, will I go here again? YES! If they have interesting sandwiches with fresh, real stuff like that, I definitely wanna see what else they got goin on! read more

Capriotti's Sandwich Shop - The bobby Turkey, cranberry sauce, and stuffing. - Sandwiches Near Me - Reno, Nevada

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I ordered the Wagyu and blue salad and it came with bbq sauce instead of the regular salad dressing. There were no sweet peppers either which make this salad taste great. I had just complemented the employees on how consistent they were when I picked up my order. I'm sorry, but I just cannot eat a salad with bbq sauce for dressing. I am so disappointed this time. I just had this same salad on Friday from a different Capriotti's and it was wonderful. read more

For Mother's Day I wanted to relax and have a Capriottis sandwich (I only have once in a while) I always get the "Wagyu) Slaw Be Jo" sub swiss for provolone. It is my favorite!! I phoned in the order, my sandwich and a Capistranmi for my husband) He went and picked them up. Gets home, his sandwich is correct. Mine was not even close to a "Wagyu Slaw Be Jo" although it was labeled correctly on the sandwich. Neither of us wanted to drive back over so I ate a few bites before tossing it out because Skyler apparently dumped the salt and pepper shaker on it... I was/am very disappointed because for $27 (for 2 sandwiches), I would hope my specialty sandwich would be made correctly. I took a few pics.. 3 of the 4 sandwiches I have ordered over this past year have had something wrong. No dressing, no coleslaw... I'm not sure what is happening but since it is a specialty sandwich you offer, I would think staff should know how to make it. I usually just suck it up but this time I just can't. Very disappointed....again.... read more

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I wanted to try the new Wagyu roast beef sub...I keep seeing it advertised, so I made the time today to get in and pick one up! I ordered the medium (10 inches) they were nice enough to put my lettuce and tomato on the side in containers as I explained I had errands and it was going in a cooler but didn't want it to sog out! Omg it was delish...wonderful flavor, a roast beef sandwich that is something that you've never tried! Absolutely delicious! Can't wait to have another!! I usually order the lg 20 inch to go cut into two sandwiches but they explained now only 18 inches. I decided I wanted to try first so the medium is lunch and dinner for me today! I hope that those who may want a great roast beef sandwich that you head over to Caprotti's and try the Wagyu roast beef! Three different types to choose! $11.98 medium and $19.99 for large! read more

Capriotti's Sandwich Shop - Wagyu roast beef - Sandwiches Near Me - Reno, Nevada

We had catering of sandwiches and it was all very good. We had no experience with service or ambience because we picked it up and brought it to our office. read more

A steak and cheese sandwich was the craving for today's lunch! Called in a half and small steak and cheese, and was told it would be ready in 15 min. The perfect time for me to head over and not rush. I noticed they had the Ms.Vickis bbq chips, so I ended up getting the meal. Only had to wait about 5 min., and was ready to head back home. Sandwiches are great value for the size, and the bread was nice and soft. The combo of the mushrooms, melted cheese, and sweet peppers were great flavors mixed with the steak. Just the ends of my sandwich were empty, so no 5 stars .. Will definitely be trying other sandwiches in the future. read more

My husband ordered a classic cheesesteak and the meat was very dry, hardly any cheese on it, and not very flavorful. I ordered a classic Italian and it was pretty good but the bread was a little dry. Not our favorite location and we LOVE capriottis, to say the least was a little disappointed. read more

Honestly, all their sandwiches are fantastic, my favorite is the Italian but I like to go here and order a sandwich I didn't eat last time. I've ordered for catering and they always come through with quality trays and tasty sandwiches. This is my favorite sub shop in Reno! read more

Hmm.... Great sandwiches Great customer service Patient employees I got a free cookie one time Took my B1G1 coupon on my previous receipt no problem and told me that the one that's printing out is a little different as a heads up No complaints, I'm happy with this location and how they're running it! read more

Bye Capriotti's! It's been real but this is too much... or should I say, too little? No more 6" sandwiches, 5" for a small, 10" for a large. Almost $7 for that 5" and what the heck is this appetizer you call a sandwich? This is the Capastrami , it has cabbage and pastrami on it. Where? Seriously, where? We will not be visiting again! read more

Capriotti's Sandwich Shop - Look at this cute little Capastrami. It's tea party sized! I could pick it up with a toothpick! - Sandwiches Near Me - Reno, Nevada

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The one star is for the Tomato soup which was pretty decent . The sandwiches we ordered ( 3 different sandwiches ) were tasteless, dry and not worth even given to your dog. How can one screw up a cheese sandwich, Turkey sandwich and a chicken sandwich?! Well, they figured out how ( to screw up sandwiches)! Do NOT eat here! read more

Ordered catering from this location for a group of 12. The order was ready on time and packaged nicely. The large assorted sandwich tray was perfect for my group. The salad seemed a little on the small side, but otherwise everything was great and they packaged extra condiments on the side. Make sure to get the sweet peppers - they are amazing! read more

First time review of Capriotti's sandwich shop. I have had three or four catered boxes of sandwiches. We normally order an assortment of sandwiches and all are pretty good. Great place for easy and casual client or family catering. read more

Capriotti's Sandwich Shop - Box cover - Sandwiches Near Me - Reno, Nevada

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I haven't had a Bobbie from Capriotti's since college days. This sandwich shop has been around for decades. My two favorites are the Bobbie, capastrammi. Oh wait, there is another one, which is the Cheesesteak. Over decades and still making a mean sandwich. I ordered my son the cheesesteak and I split a large Bobbie with my daughter. The sandwiches are huge, so if you order a large, plan to save half or more for latter. The thing I love about the Bobbie is that it is shredded turkey like you would make with leftovers from Thanksgiving. Cool that you can get a Thanksgiving sandwich year round. read more

Capriotti's Sandwich Shop - Half of a large Bobbie sandwich. Gigantic! - Sandwiches Near Me - Reno, Nevada

If you would like a sandwich because you are hungry AND you would like your mental illness to continue for infinity than you've found your place! The sign indicates that for you right on the front door! So glad for the heads up! We left and made our way to Jersey Mike's! The workers are friendly, there is no signage anywhere AND free refills! Now that speaks to me! It says- We are ready to move forward in a healthy manner! read more

Capriotti's Sandwich Shop - Front door signage. - Sandwiches Near Me - Reno, Nevada

I ordered a meatball sub and the sandwich was cold and the meatballs were not cooked. Took a bite and realized they were fully pink inside like raw meat. Nasty and dangerous. read more

Capriotti's Sandwich Shop - Raw meatball - Sandwiches Near Me - Reno, Nevada

First off shoutout to the young man who just gave me the sandwich I never received from over two weeks ago! He was awesome. However, I ordered from here through the website and I never got my order. They are notorious for having 50 receipts on the counter and no food. I get there and the employee said they were out of what I requested and so I asked for a refund. She assumed I ordered through a third party and said I would have contact them. Rude, loud and wrong. I corrected her and said it was through their website so give me back my money. She said her manager wasn't in and would have to do it and it would be another day. I call maybe a week later and she said she had to contact corporate and would let me know. Now, two weeks later, still nothing. I don't work so I can spend money and not get what I asked for. No updates, no communication. I'm just very convinced they're stealing, at this point. I walked in today to ask to speak to the manger, AGAIN and again she's not around. The young men just made the sandwich after I explained the situation and I really appreciate it. I really want to give them another star but honestly, I've never really had great experiences and this was the nail in the coffin. Customer service is really just not important anymore. read more