1. I've mobile ordered in advance and walked 2 miles at 10:30pm just to arrive and find out the doors were locked with lots of teens inside, my order was randomly canceled on the app by the workers, and they were closing an hour before they were supposed to yet still serving people inside after canceling my order right as I pulled up after my 2 mile walk. 2. I recently doordashed 2 mcflurrys and paid extra for the larger sizes and to have both oreo and m&m toppings. Of course both were filled not even 1/4 full and only had oreo. Waste of 20$ spent on 2 bites. They need to train their staff to do things correctly because I don't think they have ever messed up my or my familys orders every time we have gotten food from here. read more

I was driving through the drive through at 12:58 am, and when going up to the speaker the worker said they were closed since they close at 1 am. The workers there didn't even care about their customers ending their shift early, and nobody was behind me so it didn't matter because I was their last customer for the day. read more

Headed to the office earlier than usual and discovered a McDonald's that was already open. I went through the drive-thru and received my order quickly, complete with a friendly smile and a cheerful 'good morning.' It was a nice way to start the day. read more

An incredibly slow operation. I stood a good 20 minutes in the drive through without moving. Finally swerved out of the lane and went on my way. Not worth my time. You know your volume at different times and the typical orders. You should anticipate that and get ahead of it. Either management doesn't understand this or the store is staffed with rejects from all the other McDonald's. These two possibilities are not mutually exclusive. read more

Terrrible experience 4/2 trying to pickup and get meal ordered thru McDonalds app from San Francisco for pick up at counter in Reston Va. Lunch treat for my 87yr old Mom to have with her friend at home. Mom had screenshot of the order with order number and proof of payment. She was told no order even after showing the screenshot of the order. Called me and I FaceTimed with the team member who after telling me the same thing came back and said processing order. He gets the manager to assist since he was a newbie only 5 days in. I speak with manager who says the same thing, but also says food is being prepared but that I had to pay because it's not showing up on his end that it was paid. Showed him and had him read the screenshot with proof of payment and kept insisting it wasn't his problem and that I should contact corporate. One point just handed the phone back and walked away. Asked for name and just gave me first name and had to be asked for full name. Asked for corporate number and no surprise found out he gave me grub hub number (found out after 20min with them on phone). Tried to pay but was told I had to physically be there (he knew I was calling from CA). Resorted to have my mom pay only to find out that the register showed it was already PAID! The manager sees and hears this and just walks away - no apologies, no accountability, no nothing. She is a regular there. I have ordered thru app for delivery on occasions, I frequent with my mom when visiting and never ever have we experienced such poor customer service as this. DO Better and BE Better McDonald's Reston! Extremely frustrated and disappointed. read more

Just left there, waited in line about almost 10 minutes. Thinking my fries going to be hot. Cold as hell. Turned back around, went inside, got hot fries, then my Big Mac cold. Crazy, where is the manager?? A bunch of kids in there laughing, chilling doing whatever?? This place use to the best, hot food, better then Herndon. SMH The guy in the window was nice. Just gave me soda with ice. I said no ice. read more

As most McDonalds in the area ratings are low. From service, to food. It seems no one cares. Not sure if staff is overworked, under trained or management or business owners just doesn't care. From sandwiches missing meat, to entirely missing sandwiches, soda machine not being calibrated ( you basically get colored water), staff doesn't have basic customer service skills. Just horrible experience. Fast food should not translate to hit or miss. read more

Quick delivery to curbside, order was correct, food tasted good, and the employee was courteous and helpful. Pleasantly surprised with service and quality. read more

Food was okay, service was slow, and the ice cream machine was down again... surprise surprise. read more

McDonald's - Fast Food Near Me - Reston, Virginia

this place is overrun with children who can't get an order out at a reasonable time. the past 4 times my husband and i have ordered here, it took us more than 15 minutes to get the food. cold fries, burgers all lob-sided, not fulfilling the order thus taking more time to fix it. if you're in a hurry or want quality food, i recommend finding another place read more

This location seems to have a problem getting any order correct that requires them to make any changes. All we want is to get cheeseburger happy meals with just a bun with meat and cheese and nothing else. We made this order multiple times in the last few weeks and it is never correct. Little kids have simple requests; plus, with no addition condiments, the franchise would be making more money and using less time to prepare the order. read more

Below average...but repairable. Understanding Covid has played a big role in hiring quality employees, this review takes that into account. Also, noting the positives, this location is clean, bright and spacious. However, whoever runs this branch though needs to take action on customer service and onboarding; and the franchise-heads need to also take note for this on other locations, too. Employees should be able to speak/understand English. Being bilingual is a wonderful thing but when basic English cannot be comprehended - especially at the front register where it's the most important for the order - all the dominos fall out of place. I had ordered a sausage egg McMuffin with no sausage but extra egg as is. I've made this exact order over a dozen times at different locations. I also ordered a coffee as well. I verified the order upon paying and although the lady at the front confirmed it, the order was incorrect; it had only one egg instead of two and that too was folded. As I did not have any salt, pepper, sugar, or creamer for my meal, I asked for them. However, that too was an issue; I was given 15 salt packets with the 1 pepper packet, and 1 sugar packet with three creamers. Having already gone to the front twice now, I felt as if I was being the problem customer, so I just acknowledged that this place isn't going to get it right and stuck with it. Suggestions: Management needs to hire better English speaking people at the front-register and or move existing employees who speak better English to the front register; this will help the order be correct from the get-go. They must have a better teaching/onboarding process to employees and or reiterate the basic phrases/questions/logistics to learn, such as asking "would you like sugar, salt, etc. with that. How many?", etc. Basic protocols should be taught and or reiterated. It seems the McDonald's franchise is getting a bit complacent; they know they dominate the market share and demand is there, so it seems that they are losing their care and consistency. read more

Not sure if it's because I mobile order and use the deals, but I consistently keep getting skimped on fries every time. They never fill the containers to the top. Every time I order a large it ends up looking like the used the scoop for a medium and medium looks like a small. Other than that it's a McDonalds, what do you really expect EDIT: forgot to mention, they "never recieved" my mobile order even though it went to that exact location, and manager refused to give me a refund. Told me to take it up online and long story short i got ghosted by McD's online customer service. There goes my $7 meal smh read more

I try to steer away from writing reviews of fast food places because I get that it's likely to always be hit or miss but the McDonald's location in Reston is consistently the most whack McDonald's I've ever been to in my life. I am now convinced it's their store's goal to get every single order wrong in some way. Latest experience - ordered DoorDash for my kids and I, as we were preparing to watch the NFC championship game. Our orders were pretty basic. Two kids meals, one with 6-piece nuggets and one with a cheeseburger, a filet o fish meal and an order of 10 nuggets. Both happy meals came with no entree - just fries and apples and all nugget sauces were missing. We've been to this location multiple times for dine-in and mobile pick up and literally every single time (I promise I'm not exaggerating) at least one or more things were wrong or missing for our orders. I'm finally at my wits end with this location and have officially given up. It makes me pretty sad because Filet O Fish sandwiches are truly my fast food guilty pleasure. read more

I don't know where to start.. let'd me just say we had hungry kids and adults, I decided to past by this McDonald on the way to the fair with my grandchildren and came across this McDonald and let me tell you one of the worst experiences of my entire life!!! I ordered a spicy chicken sandwich no lettuce and what did I get a plain chicken sandwich with seemed to be extra lettuce and mayo. I also placed an order for a spicy chicken sandwich meal I was serviced a regular chicken sandwich with everything I didn't ask for. We were so hungry we had decided to park in the parking lot had I not done so I would've had some upset kids driving back home. Once I saw this I went in the restaurant I spoke to the manager and explained my order. I felt like I commuted a crime by letting him know he spoke to me so rude he said "WHAT DO YIH WANT THEN?" How does a manager speak to a customer like this when I sat In the long drive thru. I explained my order slowly to his staff member since he seemed like he didn't want to help me. I waited till both sandwiched were done, when I got them I decided let me just double check and make sure and Can you believe that they literally threw all the condiments on my sandwich it looked like they dropped it in the floor and served it to me. Here I go again "Excuse me sir" he responds "WHAT NOW?" I opened my sand which and said "THIS WAS SO UNCALLED FOR WHY WOULD THEIR STAFF DO OPOSITE OF WHAT I ORDERED? Then he snatched my sandwich and went to the kitchen staff ti explain once again what I wanted. The staff spoke Spanish and I'm fluent in Spanish they started to make fun of me and were all laughing. I have never felt this way at any restaurant especially a McDonalds. The sad thing is that I wasn't the only person who had issues two other guest had issues with their order and had to come in from bing in a long drive thru. I think you really need to take your time to analyze how your staff is treating your clients. They all need to be trained in customer service, how to serve clients, how to prepare orders, don't talk about clients when they speak THE SAME LANGUAGE AS You!!!!! I WILL NOT BE COMING BACK HERE!! I DO NOT RECOMMEND THIS TO ANYONE AND IF YOUR DEALING WITH THE SAME ISSUE REPORT IT PLEASE, places like this must be shut down!!! ZERO STARS!!!!!!!!!!!!!!!!!!!! read more

I consistently have good service at this McDonald's. Not sure if it's because of the App but they always mention my name at the speaker. When I pull up to the window they are friendly. Never have gotten my order incorrectly. I mostly like McDonald's for the breakfast. read more

This particular McDonald's is moderately busy this time of day. For lunch, I have had the hot cakes and sausage platter with a medium sized Orange juice and it sure tasted very good By The Way. The place was clean and well organized as well as the management and staff. :) Yesterday, I had some lunch here after my workout and I personally felt thayt the workers behind the front counter were not super "CRUDE" and disrespectful like some fellow customers had recently said. They got rid of the video games last year The super awesome McDonald's just reopened yesterday afternoon By The Way. read more

McDonald's - Fast Food Near Me - Reston, Virginia

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8/23/19 After using the restroom (which did not stink by the way) I took a look around McDonald's. My new years resolution for 2019 is now McDonald's food or drink except water or ice. I have so far kept this promise so far. Looking around I saw the staff had new uniforms, the building looked updated and the some new food options were added. In fact the new Blueberry McGriddle looks good, but I will not buy it until after the new year. If this item goes bye bye, oh well. I have a question for those who have read more than three of my reviews...what new years resolution show I try for the year 2020? read more

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I had a craving for their famously delicious fries but they were served old, and saggy #ugh. . . People there is tired and unhappy with their jobs. You've been warned. This place is #NotWorthIt. read more

I was very hungry on my way home and decided to stop by McDonalds. I ordered a deluxe quarter pounder with cheese. Hadn't had one of these in a long time. It was really good and hit the spot! read more

Was served a half eaten Big Mac through the drive thru. No kidding. Smothered in ketchup even. Went back to the restaurant, went inside to get a manager, and observed a staffer on the fry line eating a cookie in front of TWO managers. They told her to stop when I pointed it out, but she just giggled and didn't stop. Seriously. She was told twice-- giggled and kept munching. This location has a ZFG food handling problem and they will, or already are, make people sick. Dangerous and appalling. Never again. read more

Great service in the morning! Its such a cheerful and positive vibe from the crew when we get breakfast and they get everything right. At night? We've gone 4 times to get dinner there after a hard day's work and every single time they get our order so embarrassingly WRONG. We don't do modifications or anything like that, we're simple people so it's wild how often this happens just at night. Last night was the funniest to me though. We clearly ordered 2 spicy chicken deluxes and they gave us 2 spicy mchickens. Amazing. Update: Never mind! Just ordered 2 breakfast McGriddles and they gave us one with a McMuffin. This place sucks so hard! Get it together! read more

Didn't bother to get food... DISGUSTING BATHROOMS.... One out of order... one has a seat lose but even if it fit properly it's discolored and gross... no clue on the third as it was in use... This place needs some upkeep! Sad it's the one closest to me... I usually do driver thu but needed the pitstop... sorry I went in... ignorance is bliss... but unfortunately not going here anymore read more

Worst place ever to order food from! Gave my Uber drive just the drinks when I ordered food as well. Awful - take ownership of your mistake. read more

McDonald's - the inside of a paper bag - Fast Food Near Me - Reston, Virginia

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I went to this McDonalds after a long practice. I ordered a coke and started drinking it. I looked in the drink to find a wad of plastic resembling a plastic ziplock baggie. I was disgusted and repulsed. I almost threw up on the spot. My evening was ruined. I showed the employees my coke and went to get a new one and the employees were laughing at it behind the counter. I will never return to this McDonalds ever in my life. This is a warning to those who plan to go to this McDonalds. Please do not go. read more

We originally placed a large order for delivery which was received very quickly to our pleasant surprise! Unfortunately, we opened the bags to discover that none of the sauces we ordered were in there :( My friend Carrie called (and we were like no way is this going to do anything, what a waste of time)... then were hit with more surprises! Carrie mentioned that she really felt heard by the McDonald's employee after explaining that we sadly had 40 nuggets and no sauces :/. The lovely lady she spoke with sent a young gentleman out to deliver us our sauces (and even added in a free apple pie!) free of charge! We are just shocked by the wonderful service and would like to show our appreciation -- dont worry, we also tipped the delivery driver ;) read more

The review is only for their breakfast biscuit and iced coffee. Otherwise I don't think anyone should ever eat here EVER! That being said I have to admit that I love their breakfast biscuit. It's light and buttery and goes great with the egg and cheese on the inside (no ham or bacon). It's my go to for a quick and pretty cheap breakfast. As far as the iced coffee is concerned it was my 1st time trying it and I was pleasantly surprised. I got the caramel iced coffee and I'd have to admit that it is better then the iced coffee you get at Starbucks. Not as good as Dunkin' Donuts though. read more

McDonald's - My 1st ever iced coffee from McDonald's - Fast Food Near Me - Reston, Virginia

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Most incompetent McDonald's . How hard is it to fulfill an Uber order. Been too many times. Boycotting this place read more

The new changes they've made to this place are stupid and ridiculous. Instead of conveniently filling up your own drink you have to go up to the counter and bug someone to fill it up for you. They also got rid of the pumps for ketchup and you have to tear open packets. Another thing I thought was weird was they put up a sign near the booths telling people not to loiter and that there is a 30 minute time limit. Are you serious? No loitering at a dine in restaurant? You're really trying to rush people to finish and get out? With these new changes I am not coming back to this location. read more

McDonald's - A no loitering sign with a 30 minute time limit in a dine-in restaurant....pretty pathetic. - Fast Food Near Me - Reston, Virginia

This is an excellent McDonald's. They just gave me a free cup to have soda, even though I wanted to pay for it (I wanted to sit here and do some work until they close down the food at Midnight, buy some cheeseburgers at 11:59, and take them home via uber for a late dinner at 1 AM, but I thought that I would need to buy something in order to sit here from 11:20 PM to 12:00 Midnight; nope, that was not necessary, they are just nice that way). I was here last night, and they got my order 100% correct. They could use some croutons for their salads, but outside of that, they are great. They are open more late-at-night than almost every other place in Reston, and everything tastes good. It is a real service for those of us who stay up late. A great McDonald's. read more

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They have upped their game. During lunch several outside, very pleasant employees quickly get your order and the line moves quickly. Super job!!!Thx read more

Since the place has reopened the quality of food has gone down. It is very convenient but very disappointing. The food going through the drive through three times ( I kept hoping it was a bad day the two times before) has been cold. Not warm but cold. The last time I even asked at the pick up window if everything was hot and was given a flippant yes. Well it was not. The cheese on the hamburger was cold, not even gently warm. The burger center was cold, I through it out. The fries are hopeless. Well I have given them 3 chances and thats it. Off to the other guy from now on. read more

One minute you can ride there and everything is quick and the service is good to go, the next day you come back and you might be waiting for half an hour read more

McDonald's - You normally get in here pretty quick and get out pretty quick - Fast Food Near Me - Reston, Virginia

Ironic location on Roger Bacon Drive. 50/50 odds of actually getting ketchup when you ask for it, and an occasional thick accent, but otherwise decent customer service. I've gotten cold fries at least twice, but my expectations from a Mickeys are low to begin with. During peak times they have people walking through the drive thru line to speed up the ordering and food distribution process since the street you exit on is a single lane in each direction and gets congested fast. Ambivalent about the frappes I've gotten here but sometimes I just need a quick caffeine fix, or a snack on the way home from a drinking binge when nothing else is open at 12:30 in the morning. read more

McDonald's - This picture was taken late August... - Fast Food Near Me - Reston, Virginia

Is it too much to expect that McDonalds employees say, "thank you" when making a purchase? Apparently it is at this location. As a brand Mac's has suffered from uneven products. The only thing this place is consistent with is their indifference to their customers. read more

McDonald's - Not sure they really want a "security door" propped open with a broom. - Fast Food Near Me - Reston, Virginia

This McDonald's is so fun! It doesn't have a PlayPlace, but it has a few video game machines set up where you can play games for free. It's one of the nicer / newer McDonald's decor-wise. The bathrooms were clean, which is a big deal to me. We ordered an Deluxe Angus Third Pounder meal, a Filet-o-Fish, a McChicken sandwich, and a snack-size McFlurry (new!). We used some coupons, which they took without any trouble, and got our food promptly. Everything was delicous! The fries were hot, fresh, and not too salty. The only thing that could have been better was if the McFlurry was mixed a little more. One thing that sucks about this McDonald's though is that the Drive Thru isn't 24-hour. read more

manager and employee were on cel phones texting or typing while managing food and also had no gloves, manager approached front desk open register grabbed paper receipt went back to expo area and grabbed my food packed it and got an attitude with me when I asked for my food to be re done and if she knew that she and her employee were performing a health code violation and tried to refund my money when I asked for my food to be Re done.. don't recommend this place read more

Cold, soggy fries--threw them away after trying the first few. One of two cheeseburgers was good (warm, fresh)--the other one had a stale bun and was cold--yuck. On the bright side, the diet Coke was fine.... read more

This place is actually pretty good. Unfortunately the crowd during lunch doesn't allow most people to actually come here. The drive-through line is ridiculously packed and so is the inside. That being said, don't come here during lunch on a weekday. Now, the weekends are much much better. The staff here iswonderful and they are quick. The drive-through line on the weekends goes by very quickly and isn't much of a wait. Inside is also very nice. They do have a Mccafe menu. It is open late as well. Great place as long as you don't go to during the week at lunch. Lunch hours which are usually packed or 11 to 2. read more

McDonald's - Sign off the road. It's right off wiehle ave - Fast Food Near Me - Reston, Virginia

This location has employees that don't work to meet the needs of their consumers. The managers and employees are untrained and will benefit from having HR or the district manager come to provide the training they need to enhance their working ethics. Multiple times I have left with negative experiences from this location. Things such as fries served cold, and the manager being rude to customer complaints - even when McDonald's motto has been the customer is always right. I used to be a McDonald's employee in the past and in my site location we were trained well to be professional and to meet the needs of customers. I can tell that this location lacks the training and education to be professional. HR and district managers please look into the work ethic of your employees and managers in this location site. What happened was I was ordering a combo with medium fries and a small drink. The employee wanted to charge me for each item separating: the burger, friends, and drink. I told her it was a combo with a small drink so she didn't change it because she said she couldn't give me a small drink. I asked her if I can talk to the manager of her site and she ignored me and told me that was my total. I had to tell her again I want to talk to her manager. She refused. I mentioned again, I want to talk to your manager, I used to work for McDonald's so I know that I can talk to your manager. She told me to pull to the first window. I talked to the manager but he was rude and was also charging me extra. I told him it was a combo with a small drink. He said he can't do that because of the way the machines are programmed. I knew he was lying because in the past when I was an employee if a customer requested a small drink with a combo we would manually do that for the customer. He told me I was wrong and that that is not what they do in his location. I was honestly shocked at the way he treated me. First, I have experience managers and employees going out of their way to help make the customer happy but in this situation, I can tell they are just lazy. Also, the manager seems to not have educated in English spoke the language. He didn't care about me as a customer. This is not the only time I have experienced bad service here. In the past, my order has been given wrong, and my fries have been served cold or soggy. The employees have been rude while taking my order and I had to double-check to make sure I wasn't charged incorrectly. Today's experience really just drew the line for me. At first, I thought maybe the employees and managers are new but after being a customer here for over a year, I realized the service here is just really bad and really a negative experience. I hope that HR and the district manager can come to this location and bring training for their employees and managers on this site. Personally, I refuse to order from here ever again (even though this is the closes McD's location at my home). read more