Every time I go it takes sitting in line just to order 20 mins, then another 20 to get my order. The staff is rude usually and never apologizes for the wait. Half the time something is missing from my order and I don't have the time or energy to go back or complain. read more

I've worked in fast food and I know how hard it is to find time between orders for this, so the attention to detail and thought put in for my order blew me away! I ordered for delivery and the store called me to let me know they didn't have a hot mocha and gave me options for what I could substitute with. Thank you! read more

I just spent 45 minutes IN THE DRIVE THRU at this McDonald's location! Not moving, not ordering, just SITTING. No "please wait we are having difficulty" nothing. The car in the line next to me was in the same dilemma. There were other cars behind us so we couldn't back up to leave. Placed my order , verified correct on the screen. Pull up only to wait about 10 mins more to pay and have the attendant ask "you had the big mac and quarter pound combo?" I said yes. She gave me a bag I looked saw 2 boxes and 2 fries and I left. Got home and the meal was incorrect - I paid $20 for the wrong food. I am not going back because I don't want to wait longer.I will NEVER go there again.​ read more

This location needs to be gutted from the top on down to the bottom. All McD's in this part of the county are bad but this and 1 other always take over 20 minutes at the drive thru. Surly staff, wrong orders, missing items, food not properly cooked almost every time. The area locations seem to be all the same franchise and they just do not come close to standards of others in this part of the state but steer clear of this 1 especially. read more

I waited over 34 minutes for my food from the drive-thru last night and never got it. I decided to leave. This is by far the worst location I have ever visited. read more

Must be the worst McDonald's in Rochester. Over 30 minute wait for a few cars (not an exaggeration), so I figured it must be a fluke. Nope. Tried again and even longer this time. I promise, wherever you live, drive the extra 5-10 minutes to go to the next closest McDonalds, because this place sucks real bad. read more

I game specifically for the ice cream, and got the Hot Fudge on a warm day. Delicious!!! I went by the Drive Thru way. Easy way to get an ice cream and satisfy the cravings. read more

ABSOLUTELY messy management. The staffs are on rotation and you never know who you will get this time. The self-serv machines are trash. They processed my order, let me pay, but didn't give me any receipt. The staff didn't even know that my order was there. And then I tried to explain the situation to staffs at the counter and I got IGNORED three times before someone finally helped me with my order. I waited at a fast food restaurant for over 40 minutes for FAST FOOD read more

terrible ! i think the hamburgers and French fries were made two days ago ! Waiting time is atrocious ! 4 cars ahead of me and it took 37 minutes... Never again !! read more

Honest and straight forward this McDonald's ain't . To slappy went it come to your food . Service is ok but and the ambience is great too but something they will give you wath u did not order or you get a greasy meal that you would be able to eat it and it be a waste of money. read more

McDonald's - Greasy slappy burger it was so oily that you could see I could not eat it . It was a total waste of money . Like everything is a rush - Fast Food Near Me - Rochester, New York

Missy is one of the worst Managers I have observed! Not only does she NOT have the respect of her customers, she doesn't have the respect of her employees. Novia one of the cashier was nice enough to tell me about a two for five dollar deal after I used the Kiosk to order. Changes to my order required manager intervention and Missy was more focused on getting the fries out tallying up the food loss sheet than to come and make the proper adjustment to my order. She refused to take the time to to listen to my entire story of me changing out my order to take advantage of the special. Nor did she care about how long the wait was. It is amazing that McDonalds has promoted her and settled for the lower standard of manager skills. Just how long is she been manager? Did NOT get my order straight, but I did not want to waste any more time. I have several thousand shares of MCD stock and have a vested interest in this company- I am NOT GOING BACK to this location ! read more

Today I ordered large fries and I got a fry box with a couple loose ones thrown in. Last time I went to this McDonalds the dining room was closed, even though it was 2 hours before the posted closing time. I then waited for 20 minutes in line for the drive thru only to discover they were cash only. I am done trying with this place. It needs to be shut down for good. Its just a hot smelly heap of disappointment. read more

McDonald's - Large Fries, straight out of the bag. - Fast Food Near Me - Rochester, New York

They are one of few food options open late near the hospital, so I have given this location multiple opportunities and have always been disappointed. This evening was one of many where the line wraps around the building and parking lot. I timed them and they were moving one car every 2 minutes. With 15 cars in front of me facing a 30 minute wait, I just gave up. I can go home and make a hamburger from scratch in that time. Another time I ordered the new chicken sandwich, paid for it, and it wasn't ready at the pickup line. They told me to pull forward and wait, which I did for 15 minutes and then got upset. They forgot about me twice, i called their phone and nobody answered. The only way I could get acknowledgement that I needed the food I paid for was to reverse and block the line as a last resort (inside the building was closed d/t covid). I would have driven away, but had already paid. After blocking the line and over 20 minutes after paying, I finally got my one lousy chicken sandwich. The only excuse? 'Chicken takes longer to cook' - never more this mcd's and never more chicken sandwiches. read more

OMG this is the absolute WORST McDonald's in rochester!!! To say im annoyed is an understatement. Im so extremely angry at this McDonald's!!!!! I went through the drivethru ordering 4 DRINKS. FOUR. One which was an Oreo frappe. They told us to pull around and wait for our meal and so we waited..and waited...and WAITED for 20 minutes before they came out with $3 in cash and said sorry our machines broken. ARE YOU SERIOUS ?!?!?!?!?!?!?!?! Workers were doing nothing but standing around outside. Atleast i had a nice view of the mt hope crackheads while i waited for a drink that never came. My dog could be a better manager than whoever's managing this place. Thanks McDonald's for ruining my WHOLE day. And my husbands cause i wont stop talking about it to him!!! ILL NEVER COME HERE AGAIN! read more

This makes the second time I receive food that looks like some one snots on my food this turn my stomach I wish I could upload these pictures my husband took it back the guy said it's butter that piss me off young kids playing games with peoples food it look like semen please check your food ..... read more

McDonald's - a sandwich wrapped in yellow paper - Fast Food Near Me - Rochester, New York

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What can you expect? It's McDonald's. A family friendly spot! Yes for any demographic really. Adequate parking for the niche market. Absolutely. Pleasant and whippersnappers greeting you nicely. Right. Splendid customer service. Yep. A table for 4. Si. Minimum decor to not overwhelm your mind with too many advertisements. Check. The need and desire for the happy meal toy. Oh yeah. (It was a watch that counts your steps, people!) As if that was not a sell, McD's has made it so you can buy yourself a meal for under $10. I was looking at the coffee menu and not a beverage was over $4. Move aside Starbucks. I like it here. Affordable. Did I mention you can get hash browns for a dollar? There is still a dollar menu at Mickey D's. Oh yeah! I ended up with chicken nuggets and buttermilk chicken sandwich with small coffee. So addictively good! McDonald's has a nostalgic feel for me especially growing up in Bklyn. Now cue the dark and upheaval bedlam music. Some drawbacks: Somewhat clean. Maybe a couple of flies. (minus a star) Oddly enough, I had so much fun this time. I would totally go back and have some more chicken nuggets. Maybe this time I will chipotle bbq or venture towards sweet n'sour. Who knows? The world is my oyster! read more

McDonald's - Buttermilk chicken and small coffee! - Fast Food Near Me - Rochester, New York

Waited 10 mins at counter for service. Told by three employees "I can't". Line of six customers. Totally ignored. Employee giving us dirty looks, one eating behind the food line. The only customers they wait on are drive thru as they are timed. Apparently zero accountabilty for diners. It was 12:45 pm. Not even acknowledged. This is my acknowledgement. read more

Look, I work food service, it's shitty and it really sucks, I get it. But wow, the service here sucks. The workers are almost always noticeably high, not even a little, I mean eyes blazing red and not being able to process information high. They will almost always mess up your order. For example, my friend ordered a large Dr. Pepper and didn't recieve it, so he want back, showed them a receipt, and ended up getting a Coke that was only about 3 quarters of the way full. I also ordered a large chocolate milkshake and recieved a vanilla shake, so I asked the worker "is this a chocolate shake?" Figuring maybe that's what it looks like, and she said "uh huh" so I'm like, alright, we drove off, I took a sip of it, and low and behold, it IS vanilla. I don't know how you can look customers in the eye and say you're right when you know for a fact that you're wrong. Time to find a new McDonald's. read more

There's no reason for the level of straight up ignorance this place has. I get you're busy. But when I put NO onions and you put extra, that's straight up disrespectful. You didn't give me my nuggets so I had to go back in and tell you and y'all still stood by your actions and gave me only a 6 piece when I PAID for a 10 piece. I ended up going to a different McDonald's. I'll never be coming here again. read more

HORRIBLE SERVICE!!! They have several windows for picking up food but they do not tell you which one to use. I went to the wrong one apparently and sat there watching people behdind me getting food. Then I called to ask for my food and they blammed me stating I went to the wrong window and that is why no one was there to give me food. When they brought the food they did not bring my drink. I asked for that and the girl says "oh - let me see if they have a drink back there for you" as if my value meal would not have come with a drink? I completed a survey and asked for a call - no one called. I wrote to corporate asking for a call - no one called. Clearly this is behavior they tolerate from their staff and they do not care about the customer experience. With all the fast food options down in College Town - why give you money to this place that does not care about you? read more

What do you get when you mix Milk ice chunks and a drop of lukewarm fudge? What passes as a hot fudge sundae at this McDonald's. Just don't waste the 1.99$ read more

If you're looking for some late night coffee, there aren't a ton of options around. But can't make drive back to Buffalo without something hot to drink so here we are at McD's. We've gotten food also and, as far as McD's goes, it's where it's supposed to be. Not where I would really recommend eating. But in a pinch it will do. The staff is pleasant and has always managed to put our food and such together as ordered. read more

Most unprofessional people I've ever dealt with in my entire life. Stood there for DoorDash without any acknowledgment from any employee even the fucking manager. Lost money due to the fact that they couldn't acknowledge me and tell me how long it took for the order to be ready. Never again would I come here or recommend this McDonald's. Also the manager saw how many people were standing inside and didn't even look or say we will be right with you. SUCH A FUCKING JOKE. You all shouldn't be in food service read more

McDonald's - a mcdonald's on the side of the road - Fast Food Near Me - Rochester, New York

If I could give this place zero stars I would. Never go to this McDonald's unless you want workers who make you wait AN ACTUAL HOUR for your food. They will help online orders at the door, not help anyone in the drive thru, and tell you to pull up- JUST TO NEVER GIVE YOU YOUR FOOD. Fast food taking longer than a sit down meal? Insane. read more

This location is so bad I forced myself to write this review...They are rarely open at 5 am due to their employees not showing up. A sausage and biscuit + a coffee has taken over 20 min before and wait times are ridiculous across the board..The store is typically dirty after 7am and stays that way all day... 1 star"!....get it together! read more

They said my friend smelled like pee pee poo poo. But good burger. A little too fancy and pricey for us. Nice!

How the actuall hell do u not make an uber eats order in less than an hour. Its mcdonalds the food is premade? Know damn well rochester mcd isnt bussin enough for me to wait an hour for an uber eats. Workers got replaced with turtles? read more

I come to this mcdonald's when my daughter is hospitalized, as it's the closest to strong. sometimes i think the cafeteria food is better than this place. everyone that works here doesn't care or has a nasty attitude and i'm overly nice when i order and crap because i also work in food service and i know people who work in food service appreciate nice people. but this place don't give af. I had a big order for me and my boyfriend and they only forgot one thing so I went inside to show my receipt and bag, and it took 15 minutes for someone to come to the front and address the line that was there before me. I think they need to realize that some of these people are parents or family members visiting loved ones in the hospital and all they want is something to eat. Not fucked up food and nasty ass attitudes. Last time I'm giving this place a chance. Get better workers who care because some of us don't have 15 minutes to wait for a mistake they made because we wanna get back to our loved one. Btw if i wanted my burger and mchicken flat I would've done so myself. read more

This place gets excessively busy during lunch hour. There is hardly any where to park. Most staff is nice, just make sure you receive the correct order. Drive thru line can get very busy and backed up. read more

Decided to get some breakfast and tried the breakfast burrito , I believe it was #7. One word "nasty". what you will get inside are; dried, crusty, what supposedly to be eggs, some crumbs of ground beef, and cheese. read more

Terrible. Over 30 min tied up at the driver through. Slow and Clueless. I have never seen such a circus. I hope corporate reads this as they need to send someone into this place and straighten them out. read more

One of the worst McDonald's I've ever been to, and the worst service and employees I've ever seen. Told us they were closed 20 minutes before they actually did. Another time they told us we ordered something different than what was on the reciept. No masks to be seen, and zero employee effort either. DO NOT GO HERE. read more

As a McDonald's, this one provides a five-star experience. Sometimes the customers' kids got noisy and start crying but hey, this is a fast food chain, so it's fine. It did its best it can to provide a nice environment: outdoor patio, soft seats for groups and bar tables, HD TV on the wall, it's a decent place to spend an afternoon with a laptop. read more

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Fresh cracked eggs? BS. Same plastic crap carton pour garbage as tim Horton up the block. Pricing structure a joke. Sausage biscuit $1. Add one 'egg' $2.50 more? Really? Up your game. Compared to other McDonald's stores, joke. read more

Waited almost 15 minutes for a breakfast combo... was asked to move up to the third window to wait for the hash brown... flustered by staffs haste so forgot to ask for ketchup at second window. When staff came to deliver at third window I asked for ketchup.. was told I would have to come in or wait longer. No apology for wait. I went in to get the ketchup. read more

It just reopened yesterday after a big remodel, and I love the new style McDonalds is going with. This is the first one of this cool new style I've seen outside of downtown Chicago too. I went at 2 am and it was still open which was a big plus (even though there were no hours posted anywhere online). It also has two drive through lanes now which is more convenient. The food is McDonald's-you always know what you're getting there, and although I like it it lots of other people don't. read more

I went in at 2 pm on a Monday for a meeting with a couple of other people. I decided to order some fries as a snack. I went up to the counter when called, placed my order, and paid for it. I was given a receipt with the number 170 at the top. Then I waited for my fries. And I waited, and I waited, and I waited, and I waited. People who came in long after me got their orders and left. Almost 15 minutes went by. So I asked to see the manager and asked for my money back. They couldn't get a simple order of fries to me in 15 min? I saw them fill other orders that included fries so they clearly had fries on hand. This is fast food? read more

$7 for an egg sandwhich - speakers don't work at drive thru - ordered an egg McMuffin with sausage and NO egg - got cold hash brown with no Sausage and they up charged to have hot chocolate so $7 for a drink and cold hash brown - skip this place read more

The last 3 times I have visited this location they have messed up my order. They leave out items that were paid for, give you someone else's order, all while being pretty unapologetic about it. To top it off, the times they got my orders wrong, they weren't even busy. They left my 2 apple pies out of my bag tonight. It seems like a small point but I paid for them and was looking forward to them. read more

terrible scam artists! said they had the szchuan sauce but do not have the sauce!!! my one chance to get the sauce and they scammed me fuck you read more