The worse managed store. District and Regional managers should be fired along with most staff. Under staffed, horrible service, and slow, bearded gentleman is beyond horrible. This establishment is unbelievably poorly run. This store should close at 11:00. 35+ minutes and counting to receive food through drive through. read more

I had a couple issuesGina the manager is so sweet and accommodating! The customer service has been great lately. Food is already great and fresh! read more

This McDonald's the service is very poor. I have ate breakfast and lunch at many McDonald's. When you order at kiosk and it tells you to take a number and place on your table. All other McDonald's brings your food on a tray with a smile. Not this one they yell out your table number and your food is in a bag. This is not how you keep loyal customers. To the Manager of this store go to the Naperville McDonald's and watch how a professional fast food McDonald's should Operate!!! read more

Terrible... Just... Terrible. I almost shed a tear from this... experience. I waited almost 10 minutes in the drive thru line for food for me and my husband and my six kids. To start, the food tasted like it came straight from the ice age, it was so cold. Almost had an icicle hanging from my tongue. The employees gave me attitude when I asked for an extra 20 ketchup packets. I have a big family and momma bear has got to feed them and the hubby! A once happy husband.. now ANGRY. When I asked for the manager, who looked like he had been electrocuted, I got MORE attitude. One star, will be going to other locations. Sincerely, Mildred. read more

I've never had a bad experience like this one at this location or any other McDonald's until tonight. This occurred between 10pm-10:15pm on 11/12/22. Late at night, not many people in the drive through, it was only me and one other car. Waited about 15 minutes for my one item. The staff were very unfriendly too, especially the tall boy at the window, his face said it all. Did not speak a word, just handed me my food then slammed the window shut. I drove home and opened up my food as soon as I arrived. My fries were ice cold. I ordered a happy meal and was asked if i wanted apples or extra fries, so so asked for extra fries instead of apples. Took 10 minutes to get my food for it to be screwed up too. I only got one thing of fries. I wasn't charged extra for the extra fries so I played it off as no big deal, but I also left beforehand. Us customers shouldn't even have to check and make sure they can get the order right, especially if there was no one at the establishment and took so long just to get my food. Whatever. Looks like I will be crossing this McDonald's location off my list of "decent McDonald's near me". read more

Food showed up warm at least. It took an hour to find a driver I guess. That's the fun of ordering out. Food showed up as I ordered it. Driver was great as well, first time delivering at my work and did a great job. read more

This has to be one of the slowest drive those I've ever bed to in my life. And normal order takes over 20 minutes. That would be just a Coke. Have heard on many occasion's people in the background yelling that they don't make $15 an hour. Or complaining about how bad it is to work there maybe if they did their job things would work better and they would get paided Better. Been insulted on more than one occasion. read more

McDonalds - a receipt for a restaurant - Fast Food Near Me - Romeoville, Illinois

I just wanted a Sprite. After waiting by the window for a couple minutes, one of the workers asked if I was waiting for the Sprite. After telling him yes, he waited by the soda dispenser and walked off somewhere else with the drink (I guess their lids are not right next to the dispenser?). The drink I got had black flakes all over the inside. I didn't bother refunding it because I didn't want another drink or to wait my time going inside for a dollar. read more

McDonalds - Sprite with black flakes - Fast Food Near Me - Romeoville, Illinois

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Went there for a midnight snack on the way home. The line was pretty long, but not much they can do about that. The employees were very polite and the food was fresh. read more

Don't make any mobile orders here. I sat and watched how they made all the food for, drive through, eat in and Uber before they even started my mobile order. I waited 15 minutes for a couple drinks and sandwiches. read more

My husband went to pick up our large family dinner tonight ! We normally don't eat out so this was a treat for our kids . However what a disappointment. Fries were cold , sweet teas weren't sweet and burgers weren't warm . We live less than 5 minutes from this location . read more

Good quality food and restaurant was clean. They were a little slow, but it was worth the wait. I'd come back.

Card machine seems like it's never working so they only take cash. Then once I did order they did't give me all my food/drinks. When I let them know they didn't give me my complete order they questioned me if I had paid. When it was literally the same person I had just paid questioning about paying! Get your shit together! So check ur bags b4 u pull off! read more

Let me begin with this: I love McDonald's. It's usually a cheap, hot, tasty meal quickly prepared. Usually. If you are thinking of eating at the McDonald's off of Weber and Normantown, think of going anywhere else. This is the closest McD's to our house, and to begin a road trip, my husband and I wanted to grab a quick dinner. The drive-thru was ridiculously backed up and we decided to walk inside. Though there are three cashiers and a slew of frantically running workers, it took forever to take our order. As soon as we placed the order, we step back to watch the hussle and bustle. Some employees tell the manager that the shake machine is not working. The MANAGER rolls her eyes, uncovers the top and sticks her arm inside. My husband and I looked at each other, mouths agape in stunned horror. DID SHE JUST STICK HER DIRTY, HAIRY ARM INTO THE FUCKING SHAKE MACHINE?! Yes. She "fixes" the machine, washes her hand and then proceeds to sell a shake out of the machine she just had her hand in. Our food order came up and we were hesitant to eat it. If the manager on duty stuck her arm into the shake machine in front of people, god only knows what is going on behind the scenes. read more

Do not come here. I can't stress it enough. Their customer service is terrible I'm embarrassed to even leave one star. Yelp wont give you the option to leave zero. Sent my friend to pick up an online order (paid for and everything) and they didn't let him pick it up. Called and confirmed it was me and still refused. Wasn't able to stop in myself because I'm handicapped, worst service ever. read more

I give McDonald's 4 stars for their friendly staff, clean restaurant, and cool manager. I had a bad experience going through drive-thru while ordering my hubby's meal (I don't really eat their stuff), so I called in to voice my frustration and she comped his next order - same order. He was happy. So, they made good. Good parking lot. Easy access. Not too long of a wait. read more

I just came thru the drive thru and ordered 3 mcchicken sandwiches with just cheese and mayo only. A 20 piece nugget, large fry and large coke. The coke is all seltzer water! I received one chicken sandwich with just lettuce and mayo on it and 2 cheeseburgers with just mayo on them! I've called 5x to complain and nobody answers the phone! Every time we go to this location our order is screwed up! read more

I read the other reviews on here before writing my own review. The staff here is incredibly friendly and accommodating. There is however a language barrier. I had walked in to grab something to eat while waiting to get my flat tires fixed. There was a staff member cleaning the tables. I had ask him what time they start serving lunch, he smiled and said hello while motioning me towards the register. The kid at the cashier was all smiles and was able to advise me that lunch started at 10:30 AM. I went to check out the play area. It is huge. It was clean and definitely a little dated. The booths had padded seating that needs to be replaced. I was able to place my order promptly at 10:30 AM. The manager who called out my food just shouted "fish" instead of the order number. That was slightly confusing. However, I got fresh fries and was perfectly content, but I was a little stunned by the price. Didn't realize that the prices went up. Lastly, I was a little disappointed that I wasn't asked if I had the app on me. I totally forgot about it! read more

McDonalds - Dec 31, 2015 @10:30 AM. Filet-o-fish meal prices are pricy! - Fast Food Near Me - Romeoville, Illinois

Came during dinner time . Big Mac was old , fries were cold . Honestly during dinner time I expect hot food . I don't really care how slow of busy you are , during peak times the food should always be hot . read more

This location was so rude to my special needs students when I brought them here for a community trip. I have contacted McDonalds several times to make sure this doesn't happen to other people with disabilities and they have failed to care. So far I have just been told they are sorry for my perception of what happened. read more

Aside from what seemed to be some cold fries, this McDonald's was super good. The rest of the food came out fresh within less than two minutes. I was absolutely appalled and excited by the speed and direct compliance these workers had. If you're looking for a smooth McDonalds experience, come here. I also ended up coming back here not too much later due to finding out I was missing a couple items from my bag. They quickly fixed that issue with diligence. read more

They somehow managed to ruin every item I ordered. Ordered a mcdouble with no onion, got onions. 2 plain McChickens that had everything on it. I had to go back for a mcdouble they forgot. They forgot the ranch. THE RANCH. Did they expect me to eat dry ass nuggets like cmon. I also got apples with my happy meal when I ordered the go gurt. The employees clearly didn't give a shit and they only thing happy about my order was the Happy meal toy which still sucked. read more

Cashier took our order correctly but workers putting our order together missed a ton. Daughter got the wrong toy and they forgot to give us her Go-gurt & drink and son's 10-piece nuggets. Each time we asked them for one of these missed items, we got a "here you go" with no apology at all -- even a basic "sorry" would have been appreciated after the 4th time. The restaurant wasn't busy but the service was very slow. read more

My wife stopped at this McDonalds to grab a quick dinner for me. She picked up a Southwest Salad with grilled chicken. OMG, what a wimpy salad. It literally was only a half portion. If I was eating it there, I would have brought it back. Since it was through the drive through, I'm writing this review. This is what happens when your employees don't care. This is not the first time I have had issues with this McDonalds. read more

If I could give it less than 1 star I would. This place is slow and customer service is horrible. I ordered a large fry and was waiting for 30mins. Though because they are franchised they can do what they want. Do not eat here, they are slow and service is horrible. read more

love the big mac so much i named my son after it! welcome to the world mac macias!!8/28/2019 5lbs 8ounces!

I guess I'm not exactly sure how 20 people behind the counter because I counted 20 people behind the counter can miss one person's order who's been standing there waiting for food for 20 minutes without asking if I've been helped watching people come in the line die down and me still be the only person standing there with the receipt in my hand. And then to pacify me they gave me a free meal card one meal for 20 minutes worth of my time one meal I'm never coming to this McDonald's again I wouldn't recommend going to that McDonald's ever again and I honestly would want somebody written up for not paying attention to what it is that they're wiping or deleting off of the system read more

Bad customer service. Employees in the drive through fool around and don't seem like they're happy to help. There were only 3 cars at the drive through, and even then they forgot to put the sauce in the bag. read more

Play room was very dirty. Seat and high chairs had food all over, tables not wiped off.

Not much i can say good about this McDonalds they always screw up my order and i love regular Iced Coffee but for some reason no matter how clear i speak when i order they seem to think i want vanilla so we play lets go back to the drive thru and try it again.The one time it took 3 tries before finally my wife had to get out of the car and go inside.Then there is the fries and hash browns lets just keep using old grease and how many times am i going to get fries that just seem to have no life to them they just sag like pasta.I feel the quality of McDonalds has just gone south just go to Portillos and they are perfect 100% of the time with service & A+ quality and that is where i will go even if i have toi drive out of my way. read more

Don't count on this McDonalds serving food 24 hours! They say they are open 24 hours, but on 2 occasions when I went through the drive-thru at various late night hours, they stated that they were only selling drinks! I sat in the drive-thru line approximately 7 minutes before it was my turn to order and then was advised they were only selling drinks. If that was really the case, why was the line so long and what took them so long to notify customers! Selling just drinks in my eyes is not open 24 hours. read more

called after twenty minutes of waiting and had to read the order not once but twice. then after half an hour, i received only half of my order and they were not willing to refund me my money. go to another location read more

This place is horrible never get the orders right and u can't ever understand them. I shouldn't even be able to give them a star.

This McDonald's is completely ridiculous and inconsiderate. I went here getting a number 3 and leaving with only half of my meal. How do you not put the burger in the bag but yet give me some nasty cold fries. I got all the way home to realize the burger wasn't in the bag and had to go all the way back. I pulled up angry to little high school girls back there messing around and laughing at me for being mad for them not putting my burger in my bag. Like seriously who hired them. Immature and ridiculous I swear there is no one older then 17 in that place and they just stand around and act like they don't know what there doing. Never going back fries nasty and drinks watered down. Get a life. read more

y'all ice cream machine is always down and it's always towards midnight y'all should stop being so damn lazy

At first it was a good experience going through the drive through as they gave me my food but asked me to wait to a reserved spot a few yards in front as i wait for the rest of my order only problem was that i waited 10-15 minutes for an Orange Juice which made no sense as to be waiting that long for Orange Juice. Im even embarrassed to leave one star yelp should have an option of leaving zero stars or half a star read more

I gave McDonald 4 stars. The crew seemed nice and friendly. I placed my order then went to the bathroom. The bathroom was really nasty. When I returned to the counter to get my food, the food was ready and waiting on me at the counter. The fries appeared to be a little cold and burger a little warm. read more

I ordered a number 3 with cheese only and payed an extra 30 cents to add mac sauce. I get my order and it has everything on it without any mac sauce. I have an onion allergy so I couldn't eat it or exchange it because I only have a 30 minute lunch break. I'll never be back again read more

Corporate was here so that could explain employees' best behaviour! Fresh food, too. Amazing play area. Entire restaurant was super clean and sanitary. read more

We stopped at this McDonalds one morning, almost decided not to, because it was packed!!! We found parking, went in to find a few people in line, 2 registers going, ordered, stood back and quickly got our order. I was impressed with 10-15 people working like a well oiled machine! I said something to that effect to the employee handing me my food, and she smiled and said they had good management! Any job done well should be applauded!! read more