Stopped here on my home from DC. Slow does not begin to describe this location. I waited over ten minutes for two chicken sandwiches and some fries. This was completely unacceptable. The food was good, but I need more 'fast' in my fast food. There was no apology for the long wait either. I will not be returning. read more

SLOW doesn't even describe this place. Ive lived in the area since February 2026. Probably been here 5 times. 1 time, they had no soda, but you could order ice tea. 2 time, no ice cream. No milkshakes, no frappes, nothing. Today they asked me to wait while they cooked my burger. They forgot I was waiting. I had to honk my horn & they admitted they forgot i was waiting. This place is absolutely pitiful. Plan on waiting. The lowest rating is 1 star. I cant leave less. read more

First off. Nine times out of 10 their shake machine and or soda machine is broken. So if you come here do not expect to be able to choose your drink. Also, the employees are so beyond unprofessional. You can wait at the drive-through in the silence of your own car, or you can go inside and have the pleasure of hearing employees using profanity and talking about how they're not staying a minute past their shift and everything that they're gonna do once they leave and what's going on in their life. I don't eat McDonald's often but the occasions when I go from time to time, show me that I made the right choice by not making this a frequently visited establishment. Too bad too because they had a really good run for a while where they seem to have it together. The food doesn't even spoil so we're all probably best off avoiding it altogether. Thanks for the reminder! read more

If you have a choice avoid this location. Consistently slow, whether in-store or drive-thru, fries always underdone, and staff always seems to be doing anything other than customer service. Kiosk printers never work, so you have to make sure you remember the number. And even though I always make sure to ask for honey mustard with my grandson's Happy Meal I always have to ask again when getting the food, which is usually cold by the time I drive the 5 minutes to my house! read more

If I could leave 0 stars I would. Even though I ordered via their app the wait time was 30 minutes. Worst McDonald's ever

i normally don't leave reviews, but i felt like i needed to warn people. i was served a burger that was noticeably undercooked/raw in the middle. this is a serious food safety issue, especially since i've heard similar complaints about this location before. i'm not posting this for free food or anything, i'm just letting people know so hopefully it doesn't happen to someone else. i have also reported the incident to the FDA because this appears to be a recurring problem. very disappointed. read more

McDonald's - Bacon Quarter Pounder® with Cheese - Fast Food Near Me - Ruther Glen, Virginia

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Waited over 20 minutes in drive thru just to order. Always terrible here. Do not recommend.

Place is NOT open 24/7. Sure there are people inside but they do not answer on drive thru. Go to sheetz instead.

They are slow, inefficient, and out of products. Took over 20 minutes to get through drive thru.

Service is abysmal. Management should be ashamed.... Twice now nearly 30 minutes at the drive thru for an app order of one sandwich. Kicker, only three cars total at the double drive through. Today I went inside to see the utter chaos and confusion within. Rude to me, rude to other customers. Completely unprofessional and unnecessary behavior from employees. From yelling in frustration to standing around doing nothing the employees are ridiculous. An upgrade in management is needed immediately. Not just for the customer experience but to help provide a better environment for the coworkers. read more

It's McDonald's, I don't have high expectations. My daughter and I placed a mobile order. Got into the drive-thru line. 35 minutes later we were handed less than half of our order. I had to call the guys attention in order to receive the rest of our food. Very poor experience read more

McDonald's - Exceedingly long drive-thru line - Fast Food Near Me - Ruther Glen, Virginia

There was fuzzy mold all over the drink machine!!! So nasty they definitely don't clean around this place read more

McDonald's - Mold on the drink machines - Fast Food Near Me - Ruther Glen, Virginia

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My food is always incorrect & cold. Constantly told there's no sauces, no juice boxes, and I'm ALWAYS missing food. If I could give half a star I would. read more

If you are looking for McDonald's along I-95 AVOID THE LADYSMITH, VA FRANCHISE. Food quality is below standards. They will take your order than after waiting in line for 45 minutes not be able to fill it and not able to refund your CC or Debit card. Locals in this area have given up on this location years ago. Luckily we have Sheetz & WaWa now. They do not care and base their bottom line on unsuspecting travelers from 95. Go to McDonalds at the Thornburg, Carmel Church or even better the Ashland exits. I guess the McDonald's Corporation are ok with fraud & theft by their franchise owners. read more

Do I really need to write anymore? The video of the mouse outside explains itself.... and then after they got told about it, an employee came out with a BROOM & repeatedly smashed the mouse until it could barely run away. I'm disgusted. Not only by the mouse but wholeeee event. Let's also not forget to mention: I'm sitting here while I type this. I ordered at 10:15 & am just now getting my food at 10:29.... this is wild read more

30bmin for drive through start to order receipt. Never had a bad fry until now plus had to go into store because order wasn't complete plus left off water. Slow nit worth wait. Bad attitudes from staff. Need more employees and service line needs to work on efficiency. read more

The service its not good at all you order and sometimes you are specific with your order and they came with something else or they don't do it at the way you requested for, they might need to improve that and same for the prices because i think a Meal cost 20 bucks its kind of expensive just to be 2 mc chickens and one coffee read more

I don't come here often, but every once in a blue moon I stop to get a drink or fries. Worst experience every time. Customer sucks every time. read more

The absolute slowest and worst McDs on the east coast! Bypass at all costs. Ordered food via app before arriving in drive-thru. Sat there waiting for 15 mins until we decided to go in. Our number was 1632... they were on 1610 . We finally get the food and it was absolutely terrible. They would NOT cancel and refund our money. This store has absolutely abysmal management and clearly no productivity requirements. read more

Ha! By far the worst McDonalds I have ever been to. This is brutal. There is liquid and dirt all over the floors. How can this place even be open. Been here 45 minutes and still waiting for food. Avoid this location. read more

McDonald's - And the drive thru is worse than this. Never again. - Fast Food Near Me - Ruther Glen, Virginia

McDonald's chicken nuggets are perfect and the fries and there own unique version of coke cole and ice cream cone read more

McDonald's - Fast Food Near Me - Ruther Glen, Virginia

Mobile and kiosk users- forget about it! We waited 20 minutes along with other mobile and kiosk users! Once manager figured this out, he helped us & others. Very frustrating as a highway travel stop :/ read more

Not open during suppose work hours Horrible services waited so long ........................!!!!!!! read more

This location is just utter garbage. They're rude, slow and disorganized. I wish corporate would shut this place down already. They are just looking for a lawsuit read more

Worst McDonald's I ever been too and unfortunately it's the only fast food place in Ladysmith right now. Ordered/ paid at 7:33. Pulled up to window. Was given the kids meal and my drink. Waited at that window for almost 5 minutes then was told to pull up to the 3rd window. Waited there for 10 more minutes before parking and going in. Went inside and the person who was "bagging" meals was standing there looking at her phone eating. Another lady came over and I explained that 15+ minutes for a meal is ridiculous to wait. She said my sandwich just came up. Definitely a lie. You can see in the back. They didn't just make that. Was there over 20 minutes for a chicken sandwich meal. The staff tonight (except the young lady taking payment) seemed to h e better things to do besides work. Yes, I know it's McDonald's but c'mon!! This is not the first time this has happened. Ask anyone in Ladysmith, this McDonald's is HORRIBLE!!! read more

Ay whoever was working at 12:30am on 10/05/2024 I love you. Give these lads a raise, they were perfectly concise, polite, and food was banging read more

Why did I have to wait so long for a blasted biscuit. I ordered at 8:24am and received what I ordered at 8:58am. People came in after me got food, left. And I'm still standing patiently. When I did ask a question I was spoken to harshly by the older black lady with the short red hair. Who I assume was supposed to be working the front of the house, but was MIA in the back most of the 20+ min I waited. After pointing out that several people had gotten their food after me. She snapped the replied. "well I'm going in order." Then looked down at the orders to see her mistake...... And NEVER apologized!... I should be able to leave a negative review. I won't even talk about the regular who walked in with his wife ordered after me, walked to the counter to ask about the in his words "the crazy white girl" got his food expeditiously and walked out... read more

I went to Ladysmith McDonald's on 3-09 they had a full house but still served me in a timely manner and just the simple fact that they all had smiles and unlike most McDonald during rush hour yelling and fussing they all knew where they needed to be and who was doing what things ran smoothly :) I'm so happy I chose to come here to Ladysmith Mc.Donalds over any of the other ones near by !! they greeted us with a smile we laughed with them they took the time to communicate with our entire family esp. the babies jewls Christine Gina yall are amazing ladies and the cooks in the back were on top of their game keep up the amazing work we will definitely be back!! read more

Stopped with my boyfriend on our way up to Maryland. We got there late, a little before the dining room closed. The manager was exceptional and that was genuinely some of the best food I've had a McDonald's in recent years. Incredible customer service - I highly recommend. read more

I've been waiting in this drive through, just sitting in front of the order screen, for a half hour. Cars aren't moving at all, and I've literally been at the front of this line for over a half hour with no movement. I understand being understaffed, I understand slow downs, but I haven't even been able to order. I stopped here because it was one of the only convenient places off of the highway, but I'll never make this mistake again. Absolutely no communication from the staff. Don't come here, complete waste of time. read more

Horrible drive through took 30mins and could get out of line garbage place go to sheetz next door of next exit

Waited a few minutes to arrive after ordering online. Upon giving my order number was told I could replace the fries with double nuggets which was fine. After pulling around I was told my order wasn't received at all (despite the offering for the replacement) and that I could pay to order something at the window. Not sure how my order wasn't received if they knew I ordered fries. read more

Me and two grandkids: $34 and a twenty-minute wait. They seem to be emphasizing service to drive-through and phone app orders, GrubHub - that sort of thing. Never going back! read more

The worst McDonalds experience I've ever had. Waited over 30 minutes for our mobile order in the drive thru and none of the workers greeted nor spoke to us. By the time we got our food it was cold and asked for sauces in our order but didn't give us any as well as the fries were filled up half full, so we had to walk in and ask in person. Overall horrible. read more

This McDonald's is a headache every single time visited. Do yourself a favor and steer clear of this hole. Problem after problem. Drive thru sucks, employees suck inside. They can't even make a proper sundae without you opening the top and having strawberries roll out all over yourself and the car. read more

Worst service ever. Slow dissatisfied employees. Got my order wrong and was like that's how I heard it. No offer to fix and not a care about it. Restaurant nasty too. Going thru drive thru doesn't show you the inside but if you go inside you likely will not return. read more

We stopped at 9am on Sunday, 8/20/23. The dining area was closed. The drive thru was open on one lane and there were 6 cars ahead of us. The car at the window sat there 15 minutes and never moved! Two cars pulled out of line and still the car at the window never moved. We finally left. This place needs to be shut down! I will add that the parking lot was full of trash. read more

Don't go here!! The manager is so rude. They ignore you at the register and want you to use the kiosk. I don't use the kiosk because of so many people touching them. Literally stood there forever over 10 minutes and it wasn't until I said something to my husband that someone came. The fact that they saw us standing there with a 6 year old and ignored us after looking at us a few times is ridiculous. It's rude and not good customer service at all. On our trip we just pulled off to eat again and didn't realize we were at the same one. The lady behind us waiting said you have to use the kiosk they won't come. Then I saw the manager and was like no not giving them my money and we left. Now having to find another McDonald's with a hungry 6 year old just because they don't want to do their job. If I could give 0 stars I would read more

This McDonalds is something else. How do you run out of bread ???? this one always has something missing ...

Hate to be a Karen but I wish I could give this McDonalds negative stars. it's 5 mins from where I stay and stays open til "midnight" but you will never get anyone to answer the drive through after the doors close. I have been in a line of cars and we sat at the drive through multiple times and they never do Come on the intercom. We've even drove up to the window and physically seen people in the store and they ignored us like we were there. read more

McDonald's - Fast Food Near Me - Ruther Glen, Virginia