McDonald's will eventually convert life long customers to their competitors if they allow individuals who don't understand customer service or motto their brands expectations. I had such a horrible experience at this location but after reading all of the reviews about cleanliness, molded food, inaccurate orders & lack of customer service I am no longer surprised. I visited this location via the drive thru and ordered a simple two sandwiches, 1 nugget meal and 2 drinks. I get to the window and was given 1 drink and a bag with the incorrect order. I paid for an additional drink and was given the bag that was supposed to have my order inside. I get half way home only to notice that I was missing the additional sandwich. I turn around and go to the drive thru window. I explained the situation through the glass from a young lady that was rolling her eyes and telling me that she could not assist me. I told her no problem I can give you back the incorrect order and you can just issue a refund since you are telling me that you cannot correct my order. I placed my food in the window area and asked her to refund my cc transaction. She refused. The manager on duty also refused to correct their mistake or issue a refund. Since I have been a GM for over 10 years I am well aware of how simple it is to void a transaction via the pos system. They proceeded to tell me to return in the morning. I asked for the District or Regional Managers contact and was told that all they had was the manager's contact. They wrote it on a napkin and placed it against the window. I left with no food, without my money and no assistance! I had to drive to another McDonald's in the area and re order my food as well as obtain the corporate contact information. I was also advised to call the 24 hr manager line that was advertised in the window at check out. This is truly fraudulent as I attempted to call both numbers provided to only be re directed to a voice mail option. Do not waste your time or money visiting this location! I will be posting this on large social media platforms to hopefully spare someone their health or money. There was no negative star option. read more

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If I can give ZERO stars I would, waited 20min for one ICED coffee and when I asked a worker how much longer, they gave me attitude

very bad service, terrible cosrmer service, the.manager, very bad actitude, terrible.place for eat, bad reputation, and bad location,

Bad service the cashier was too busy paying attention to the customer paying next to us

As far as McDonalds Restaurant goes this one is top notch. They recently redid the entire outside and inside of the restaurant and it looks out standing. They are busy, I would guess they do 20-30 million per year in sales at this place. I come here once and a while because its right near the Radio Shack where I buy all of my electronics. I didn't come to this place until the girl at the RS store told me they recently remolded the McDonalds and its one of the better locations. Anyways I just got my Chicken Sandwich from there and it was great! read more

Why the heck does this restaurant allow kids to bring their bikes into the dining room? It's unsanitary and takes up space. Shame on McDonald's for not instilling comfort for the majority of its diners. read more

As I stated in my tip I would want to know why there is such a huge drive-thru line when this place is considered a fast food chain...can someone explain? Did they switch it from "fast" food to "slow"... Does the problem lie with the customer? The staff? Maybe I should stop coming... Lol. read more

Giving them one star cuz my hubby said so lol the fries were room temp sucks there's nothing worse than room temp fries from McDonalds smh plus they were salty as heck smh (tryin to kill us) smh one good.thing is the lady on the intercom was nice patient and not too rushy while we were placing our order which is a pet peeve of mine smdh but she was nice so they get a star.because of her........ read more

Worst McDonald's ever, everytime I come here they mess up. I order 3 cookies with my order and asked for them to be warm of course they give me cold ones. On top of that half of my fries were missing. Just terrible service overall! read more

Food is ok, it is McDonald's, you get what they are famous serving. Big Macs are the same , Chicken Nuggets , Quarter Pounder everything is the same as last year and ten years ago. Even some bad service appears to be the same as last time I was here. I know if you come here when its busy the line is long and you guys that work here know that people want to come in and out fast. And when you mess up my order and make me wait even longer is not cool .The place is not as clean as it could be . read more

Don't go to this McDonald's if you want service. I went inside to order and because I refused to use the kiosk, they wouldn't serve me. They served everyone else that used the kiosk until I started complaining. The worst part is, it was the manager that refused to serve me. If I wanted to use a machine, a would have went through drive through. What the employees don't seem to realize is McDonalds is going to phase them out as more people use the kiosk. read more

No napkins...really. Drove through food luke warm. Customer service was nice by microphone guy.

This McDonald's never fails to disappoint. The service is terrible. They take way too long. NEVER GETS MY ORDER RIGHT. I'm done giving this place a chance. read more

Failed to make sure all of my order was in the bag before they handed it to me in the drive thru window I was sad that it appeared to be the manager who had placed my ordered in the bag you know the guy wearing the blue button down shirt he forgot to include my harsh brown thanks that's my son's favorite part of the meal read more

so I went to this mcds and ordered an egg muffin and when we get our order there's ham inside who puts ham inside of an egg muffin what if I was allergic to ham....very bad service and my iced coffee was melting already never coming here again....... read more

McDonald's - Fast Food Near Me - San Pedro, California

Always packed but the employees are pretty polite. Ive used the drive through & have gone inside. They keep it some what clean i guess it depends what time of day you decide to appear. Typical mickey D's read more

I should have stock in this place!! The meals are always fresh and the staff is always friendly....the new color kind of throws me off....but I love it anyway!!! read more

Disgusting !!!!! I order a spicy chicken sandwich and it didn't taste like chicken it taste like hot dog meat.. Ewww I couldn't eat it .. Threw it away but my fries were good.. Very disappointed.. I will not go back.. read more

Do not go here. The staff is incompetent and rude. I was looked over and left standing at the counter. I ordered in the drive thru. They asked me to pull forward and wait. I did. They brought the order missing a sandwich and I had a extra hashbrown. I went in to explain and get it fixed. I was asked for a receipt even though she just came to my car. We will call this lady dory. She seems to have no memory. Or reading skills. I urge everyone to travel to western and visit Sabrina she runs a tight ship. read more

I didn't buy anything but used the facilities. It's a very nice restaurant. Inside and outside are both very clean despite how busy the place gets. read more

I just bought 2 breakfast combos with orange juice and I get home to find that the orange juice is spoiled. Not only does it taste bad it smells bad. However i am still giving them 3 stars because when I called an employee named Sandra was very aplogetic and took my name down so that I can come in another day to get 2 free orange juices. I am so disappointed because I always go to this location and have never had a problem and I really wanted that orange juice since I wasn't feeling well. I always check my food before I leave but I guess I will have to check my drinks as well. read more

Don't waste your time her, chances are their going to forget something you've ordered and by the time you get home and notice you don't want to drive back. I would suggest going to a different location cause everytime I eat here they always forget something. Step your game up, I don't see why you guys are trying to pass a 15 dollar min wage when you guys can't even follow a simple order. Geez. read more

I give a one star because i try to get a job and one of the manager her names is magaly she give me my interview and call her for my job and she tellme im not need you thats why i get another person that sucks so now i try to get a job read more

This is the worst drive through service. Every time u have to pull fwd and wait for ur food. The workers will approve u asking what's ur order ? And they be like oh I'll be right out and wonder off looking for a car. This is my reg stop and not once have they had my order ready this needs to be shut down if it can't be handled read more

This is a very busy McDonald's since it's one of San Pedro's only brand named businesses. Therefore, the drive thru can take a good 20 minutes to navigate on a busy lunch day. It's not really clear where one should enter, so you can find yourself in a duel type situation if you aren't paying attention. Once you order, things go quickly enough, but what San Pedro "needs" is another Mickey D's going north-bound on Gaffey, instead of a 2nd Taco Hell -- yuk! FROM DANIEL read more

This mcd's is horrible...the place it self is not horrible it's the people who work for this mcd's make it horrible....need to get rid of its employees of mcd's, and hire people that actually care, and smile, not giving bad looks, or not even a smile..come on...and to top it off, looks like most of the people that work at this mcd's a HIGH, and the other 33% you can't understand a word they say...idk mcd's it's time to hire new people with better attitudes, and people that you can actually understand, and greet you with a smile, not a 'ya how can I help you', with rudeness, and disgust to take my order, where they don't even want to be there type of attitude, oh and after I placed my order I also got the eye roll..so that was my experience at this mcd's..so with all this being said, I couldn't wait to come home and put this on yelp... read more

Third time in a row (not including other times) at this location that I've had my order with mixed up, items were switched, or items were missing. read more

Think I'm over this location. I just came back from the drive thru and surprise I had items missing. I normally double check but I gave them the benefit of the doubt today. The line was short (for once) and so I thought they would have their stuff together. Just tired of getting soggy, cold fries and lukewarm burgers from this place. Feels like I ordered it yesterday and left it out all night. So not worth the money. I'd much rather drive farther to the other location that actually cares about the quality of the food as well as actually giving me what I ordered! read more

Horrible horrible horrible!!! Waiting time 29 min (drive thru) ask for VANILLA ice coffee we got water and coffee so had to go back we got to work and got my quarter pounder with just mean and bun WTF!!! Had to drive all the way back. I only had 5 min to eat before starting to work this is just not cool! read more

This review is for the female worker in a black shirt with a dirty blond long braided ponytail worn under her workers cap. Her name tag started with the letter C (Carmen perhaps, I couldn't see the full name tag). I waited in line like the customers before me. After the man in front of me completed placing his order, I patiently waited to have my order taken. The worker didn't acknowledge my presence, just turned her back to fill a cup of coffee. That's fine I thought. Then she went to grab other food items. Then walked them to multiple tables. Then chit chatted with another worker, smiling. Then filled some to go orders from the drive through. Then proceeded to make a whole pot of coffee and so on. Um...hello!? What about the customers who are patiently waiting for your return to the cash register?! If you're not planning to come back could you let us know? Why wasn't there a greeting and explanation that you had other tasks to do? Why just leave customers standing there?! Never once did she look over to see if there was a line behind her register. Horrible customer service by this lady with the long braided hair. Shame on you! read more

Been here a few times and coffee is always fresh and workers really friendly. Nice big parking lot.

I know all McDonald's carry the same stuff but this location was really good at their jobs the several times we went there. I had two small kids in the car and the money taker offered to give them little kids books to color in which I had never experienced. Also, they got us our food super quick! They did a great job! read more

So I know its McDonald's and I don't expect much but wow. The coffee had an after taste of plastic, the chicken nuggets and fries in the happy meal were cold and my chicken wrap was watery and old tasting. The man who stands in front of the menu was short and rude. Was bent on taking my order before I could even look at the menu...? The woman who took my payment was very nice but her English wasn't great. It was difficult to understand her fully. The young girl with the bad acne scars was unbelievable. She was so rude it was almost laughable. So when I had to go back through the line because she failed to get the order I placed correctly into the bag, imagine the annoyance level she had with me at this point. Lol! It's fine, it happens, but her rudeness about it and complete lack of customer consideration was utterly amazing. What could I even do but smile, say thank you and make a mental note as I drove away to avoid that place like the plague. It's getting 2 stars because at least one person was nice! Psshhh read more

I agree with the other review. This location is good sometimes but other times not so much in terms of service. Mc Donalds is generally known for skimping on ice in the drinks and this location just reinforces that stereotype. In addition to this, the thing that really bothers me is that you can't get your own drinks here which doesn't help the ice situation. The food is pretty consistent here and I haven't personally experienced any problems with quality here. The drive thru menu where they take your orders isn't working so they have an employee standing near the drive thru taking orders on a little handheld computer. This may actually be beneficial due to the fact that you have someone right next to you inputting the order much like you would do if you were to order at the counter inside. This should make orders more accurate and improve upon the many drive thru order errors that most people experience. This McDonalds is a-ok in my book. read more

Excellent service jack in the box is garbage service wise compared to this McDonald's service which did I say was excellent :)

worst mc Donald ever they always forget to give you something in the drive thru....Or you always get cold food especially French fries :( just not worth paying for this service besides the cold food ...... Taking my $$$ Wendy's they actually serve the food hot.. read more

My take out Big Mac box had two dark hairs in it. The next day I went to the manager and told her. She was straight faced, "Do you have your receipt?" I don't want a refund, I said, I'm telling you so you can improve the quality of your service. She then just kept repeating, What do you want?." No apology, no smile. What has happened to the old fashioned pleasant service? And don't the kitchen staff wear hairnets? read more

Second time here and they've messed up both times . The drive thru took 15 minutes with only seven cars . They gave me someone else's food on accident , I unwrapped the paper and handed it back so that they could hand it back to the car behind me . I waited an additional ten minutes for them to make my order as they said. I was 45 min early for work entering the parking lot I got to work ten minutes late :( with no time to eat my breakfast ... " fast food " read more