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    Death by Chocolate

    5.0 (5 reviews)
    Open 11:00 am - 6:00 pm

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    1 year ago

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    1 year ago

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    3 years ago

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    3 years ago

    Business owner information

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    Eric E.

    Thank you! We're so glad to hear you enjoyed the treats!

    Helpful 1
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    3 years ago

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    Cafe Dulce

    Cafe Dulce

    4.2
    (2.7k reviews)
    22.3 mi
    $$

    Initially, I came here for coffee but ended up ordering the Blueberry Matcha instead and I have no…read moreregrets. It was so good that my son ended up getting one for himself as well. They also have donuts, pastries, and a variety of other drinks, but the Matcha is definitely a must-try. If you're visiting for the first time, I highly recommend getting it!

    I've visited Café Dulce in Little Tokyo before, and I usually enjoy stopping in, especially when…read moreI'm in the area with my two kids. The drinks and pastries have always made it an easy place for us to grab a treat, so I'm not writing this based on one random first impression. Unfortunately, this visit was disappointing enough that I felt I needed to say something. When we came in, the trash cans were overflowing, and the floor looked like it had not been cleaned in quite some time. I understand that cafés can get very busy, especially in Little Tokyo, and I never expect a place to look perfect every second of the day. However, the dining area felt noticeably neglected. With two children, cleanliness is something I pay closer attention to, and it was uncomfortable trying to find a clean area for us to stand and sit. The overall atmosphere also felt disorganized. We waited at the register for help, but it took a while before anyone acknowledged us. A simple "I'll be right with you" would have made a big difference. I have had better experiences here in the past, which is why this visit stood out so much. I'm hoping this was simply a bad day, because Café Dulce has always been a place I was happy to visit with my family. I'm sharing this because I would genuinely like to see the cleanliness and customer service return to the standard I remember. Private Feedback for Management I did not feel comfortable putting the full details of this experience in a public review, but I believe management needs to be aware of what happened. While I was standing at the register waiting to order, the male employee working there was engaged in a conversation with another person and appeared to be openly gloating about drinking while on the job. Based on what I heard and observed, he also appeared to be impaired or intoxicated. He continued the conversation while ignoring me, even though I was standing directly in front of the register waiting to place an order. The tone of the conversation was not subtle or professional. It created a much darker and more uncomfortable atmosphere than what I would ever expect from a family-friendly café. I was there with my two children, and hearing someone behind the register casually talking about drinking while working was deeply concerning. Someone who appears intoxicated while operating a register and handling customers' money creates a terrible narrative for the business. It raises concerns about judgment, accuracy with transactions, food-service safety, and the overall professionalism of the workplace. Even if the employee was exaggerating or joking, it was still completely inappropriate to have that conversation openly in front of customers. What bothered me most was not only the conversation, but the fact that I was being ignored while it continued. I was waiting to spend money at the business, yet the employee seemed more interested in talking about drinking than acknowledging a customer. As a mother standing there with two children, the situation felt uncomfortable, disrespectful, and honestly a little disturbing. This is not my first time visiting Café Dulce, and I have never felt compelled to complain before. I understand that employees are human and that businesses have difficult days. However, the combination of overflowing trash cans, a dirty floor, being ignored at the register, and an employee appearing impaired while discussing drinking on the job crossed a line for me. I am sharing this privately because I believe management should have the opportunity to address it directly. I hope the situation is taken seriously, not only for the reputation of the café, but for the safety and comfort of the customers and employees.

    Photos
    Small case with a lot of flavor
    Small case with a lot of flavor
    Various Milk Cream Donuts
    Various Milk Cream Donuts
    Crème Brûlée Donut. 5/5

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    Crème Brûlée Donut. 5/5

    Death by Chocolate - desserts - Updated June 2026

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