It had been awhile since we visited this McDonald's. It is right next to the Shell gas station, so entering can be challenging at one entrance. Decent sized parking lot with a Drive-thru. Just stopped in for a light quick bite. read more

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Ordered Breakfast this morning at 10am in the drive thru lane. My order was wrong at the pick up window. They tried to hand me 2 medium Orange Juices. The lady taking the orders just NEEDS to slow down. I clearly said "2 large Orange Juices" and the lady said "is that it?" I said no, and ordered my other items, again, she says "is that it?" No, it's not. (just let me tell you my order) so, I order another item. Again, says "is that it?" Nooo, it is not. Is this employee trained to ask this, repetitively? No other vehicle was behind me. This location needs better customer service skills. I don't want to be rude telling her to slow down, but as I'm leaving this review, I do see others have had the same issue with this employee. Pic of my 2 Large OJ's. read more

McDonald's - Good thing I checked my order at the window. They handed me 2 medium OJ's. Told them, it's 2 large OJ's. They fixed it. - Burgers Near Me - Santa Clara, California

They sent every single drive-through customer to the parking lot and wait. They would wait until they have 3-4 orders ready before they walked out and handed them to the people waiting in their cars. People were getting impatient and began walking inside. They forgot the sauce I requested so I still had to walk inside.. No surprise that this location has only 2 stars read more

I almost forgot I wrote an update years ago. Since 2020, I've only come to this McDonald's out of necessity since they are the closest one to where I live. Same issues with missing items. I've made a habit to park and check the items before I drive off. Most of the time they are apologetic since they forgot to give me the additional bag of food. Yesterday was a different story. We got back home late after flying back from vacation. I proceeded to mobile order, but had to go through the drive through since it was late. I order 40 chicken McNuggets, a large fries, and a Big Mac meal. I picked up my order and check the contents. Not my surprise, they were missing 20 chicken McNuggets. I had to run up to the drive thru window and tell them that they were missing 20 pcs of nuggets. I had my bag with me and showed them to the best of my ability since it was dark and the fries were flying all over on top. The lady, maybe the supervisor gave me the bag with 20 nuggets but was adamant that she placed 4 boxes of 10 in my bag. I wish they would've just owned up to it. This is the only McDonald's that gets orders wrong on almost every time I go there. read more

McDonald's - Contents of the original bag they gave me. 20 Nuggets, 1 Big Mac, 1 large fries, 1 medium fries. Soda not shown. - Burgers Near Me - Santa Clara, California

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This is my go to McDonald near my work. Team is cheerful and attentive, and the food is always well prepared. The inside is spacious and probably die for a refresh, but clean and serviceable. They have video stations to entertain kids, which are always in working order. The prices here are high compared to other McDonald's, which is disappointing but understandable. It's an expensive area and the choices are slim in this side of 101. Ample parking. Good curbside and drive through service. Well run; one star off for the higher prices. read more

The Drive Thru window at 2850 Augustine Dr, Santa Clara, CA 95054 is always sending customers to wait areas. At first it was not too bad, but has gotten to the point that they want to keep the drive thru looking empty while paying customers are forced to move out of the drive thru into a waiting area which takes much longer. This practice needs to stop. Other locations don't make you wait every time. In the last three visits I had to wait for the order, and they all took over five minutes. Going through a drive thru should not be this painful. read more

Every time we visit, there's a mistake with our order. The woman in the drive-through is yelling at you "is that it", "is that it", "is that it"? After every item that you order before you can even get the next item out of your mouth, sometimes you're having to repeat what you order because she talks over you and when she repeats what she thinks you said, it's the incorrect item. And she still ends up typing in the wrong item after you've repeated it three times. Calm down... One occasion my entire meal was wrong, correct on the receipt but entirely incorrect on the bag. The next time, half the items are incorrect. So we go back in to correct the food items and then realize the drink was incorrect as well. I don't know if they just need to slow down, especially the woman doing the drive through window. It's not that serious, there's only two cars in line. I'd rather wait a few more minutes and get our order right instead of being barked at and the majority of our order being incorrect and needing to go in. We're done with this location...taking our business elsewhere. read more

I was waiting for my order at drive thru parking and they never came out with it!! and it's been waiting for a while!!! And this rude lady told me I wasn't waiting for 20 minutes and yes I was.. the order was at 4:23 and I claimed it at 4:42 HORRIBLE SERVICE!!!! read more

I only come to McDonald's for a couple of things. From the outside this location looks pretty big and clean. They have a big drive thru. They would've earned 5 stars because the food was really fresh. I ordered 2 large fries, 3 hamburgers, 10 nuggets and a caramel sundae. They did not get two of the burgers correct and I shouldn't checked before leaving. I tried to call and let them know but the didn't answer. The service was quick but the some of the food was waster because it wqs incorrect. UPDATE: I went back to order breakfast in the morning and to politely see if I could get something for the mistake. I asked at the window but they said since it was breakfast the manager couldnt help but to ask her at the second window. I asked for anything it could be two orange juices or something. She definitely had an attitude about it. Customer service goes a long way. read more

McDonald's - Cheeseburger - Burgers Near Me - Santa Clara, California

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1 star service. The ladies are speaking Russian and NOT friendly at all. They treated me like a bum or criminal. When served my hotcakes the tall Russian wearing a mask placed my order on the table next time me. Like wow. I'm a small guy and black but just wow she made me feel dirty or underneath them. Funny thing is I'm a tourist and I saw that I drive a better car than all of them and most likely have more money in my account than both of them combined. They didn't even want to let me in at first until I took a pic of the hours sign. SMH good grief read more

McDonald's - False advertisement. The lady told me 6am the dine in is open. I'm a tourist and I thought I seen a bad service. Nope I was wrong - Burgers Near Me - Santa Clara, California

Giving this place 5 stars based on the quality of the food we received. Ordered a #6 Filet o fish meal Large Fries were freshly made Salted perfectly and crispy. The sandwich looked perfect! Tasted as good as it looked. My husband ordered a mcchicken and a McDouble. Wish they had a hot a spicy mcchicken on the menu here. read more

Using their drive through services for a quick food grab. Drove up and thought the line was closed, felt silly saying hello repeatedly to make someone was their. A voice greets me and I give them my order. The line was very short, just one other car and me, nice. Mcdonald's app is great for getting points and free food. Just remember to scan your code, which I always forget, senior moment, lol. Food was hot and made fresh. Fries were hot and salted perfectly. Paid for our order and we were quickly on the 101 and on our way. read more

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The staff here are really mean. They placed my food bags on a rack labeled "mobile pick-up." I had placed two separate orders--one of them had my name clearly visible, so I took that one. But the other bag had its label turned away from me. When I leaned in to check if it was mine, a short guy with blonde hair suddenly shouted and snatched the bag from me, aggressively asking what I was doing. I mean... obviously I was trying to get my order! But he acted like I was trying to steal someone else's food. So rude and completely lacking in basic manners. Even at McDonald's, you'd think they'd at least hire someone with basic decency. read more

Bought sundae asked for a extra pump of chocolate syrup and it was like this I'm not loving it do better read more

McDonald's - Burgers Near Me - Santa Clara, California

Whenever we start our road trip we always start with McD ... it's something which we enjoy for past 20+ yrs ... it's nostalgia for us. We always order Egg McMuffin , Sausage McMuffin with egg or Sausage Egg & Cheese Biscuit with hash browns & regular house coffee . I love their Egg McMuffin not very heavy , since I don't prefer to eat early morning. Also , I am one of those who likes to put my hash brown on napkins to soak the oils ... I can't help it... I don't like my fingers to smell of oil... It's fast , hot & something to start our day early in the morning before the long drive. We have been to many locations during our road trip but we like coming to this specific location. It's always clean , nice indoor & outdoor seating & great customer service always. read more

McDonald's - Coffee time!! - Burgers Near Me - Santa Clara, California

It ays open 24 hours. it WAS NOT open 24 hours. but all lights were on inside at 2:15 am

Although it's closest to my home, I will never come to this place again, I'd rather drive further for better service. If this is a franchise, corporate needs to look into how badly these employees are trained, and why they put people who barely understand English at the drive thru? Terrible service! For a long time they had a very loud gruff and rude lady at the microphone for the drive thru. She'd bark at you rather than sound polite. Then they put another person who sounds unfriendly, and also seems to have trouble with understanding the English language. So many mistakes!! It took me so long to ask for corrections at the window, I ended up being late to work, which is ridiculous as I had plenty of time had my order been correct. Why is getting an order right so hard for these employees? Obviously must be a trickle down thing with a terrible owner who does not care about his business. I won't be back again. read more

Been there at least 3 times and always met by rude staff. They don't seem to care much for people, will not be going back here .

Not 24/7, false advertising. Lights were off and drive through was closed by 2am. Was unable to leave any review on Google, don't waste your time coming here late at night though read more

Ordered a big mac meal. Bun was soggy , paid extra for tomato looked 2 days old, fries was cold and waited 15 minutes even though I ordered online. Never come back to any McDonalds read more

This review is based solely on the Pikachu Box. The box was awesome and I saw them everywhere on Yelp for a few days and I just had to have one so I could take a photo! Which I did! Best 3$ USD I've eve spent (or whatever the heck we paid, I don't know. Or care.) I don't even remember what we got because I didn't eat it. Maybe some Chimkun Nuggers? Fries? I do remember getting a pop and it was RIDICULOUSLY SWEET. I mean, WOW! Then m'lady (tipping fedora), said that McDickers has some deal with the Coca Cola Overlords and they add even more sugar to the drinks??? WTH!? It's soda, people. I'm pretty sure there's an equal amount of sugar to liquid. And y'all wanna add MORE sugar?! Ho man, now I see why we are the roundest country on the planet. Anyway, came here for the Pikaboo, but would never suggest coming here for the food. I would rather go hungry, man. KThxBai! LuvYou!! :D read more

McDonald's - Don't even know what's in the box. Just wanted THE BOX! :D - Burgers Near Me - Santa Clara, California

Get better workers! I rarely come to this location and every single time I come here they send me to the drive through waiting area to wait for my food, I have waited almost an hour after n some occasions, they never come out. I have had to physically get out of my car to check on my food and they won't even acknowledge you inside the building. Today they sent me to wait for my food I the drive thru waiting area. The woman taking my order did not speak English and when I asked a question about the order she told me to save my questions for the second window. Go figure, the guy at the second window doesn't speak English either. This place is a waste of time. They always have you waiting forever. Don't come here. read more

So it it the one of the coldest nights on record (SF had broke a 132 year record low), and I was watching The Founder on Netflix which is about the McDonald's story (which came first, the chicken or the egg?)..so of course you want McDonal's fries with sweet and sour sauce at 4:00 AM. The first 24/7 McDonald I went to, turns out to be closed in Sunnyvale. The other 24/7 location in Mountain View was closed on Yelp. Turns out there is another 24/7 location in Santa Clara 5 minutes away (this location). Again this location turns out to be closed too. Ended up as the last customer at Jack in the Box for some reason since their computer system might be going down too. Been here a few times over the years, so the food has been average, but it is a busy location for sure. One of the best McDonald's location by far in the area, is the 696 N Mathilda Ave, Sunnyvale location. Crisp hot fries that is lightly salted, golden brown nuggets with just enough breading, and fast friendly service over the years. It closed at 10 PM though, which it would be open later, as this place would be amazing for sure! read more

First time here and never again, we get there like 7 and the lady said we can't eat there because the dining is close at 7(I never see McDonald close dining close at 7 specially is dinner time) but I still decided to order some food and omg all the burgers is so dry and has no sauce on. I don't want to say much but just look at the picture read more

McDonald's - Burgers Near Me - Santa Clara, California

I ordered pickup and went through the drive thru around midnight, and the food was great! Everything was fresh, especially the crispy and hot fries. The employees were nice and friendly, and they read all the instructions! I asked for extra M&M's in my McFlurry (don't come for me, the M&M one is good too) and it was packedddd with them. Made my night! read more

As has been our tradition whenever we go on a local trip, we will stop here for a coffee and some quick bites as a real early morning breakfast. And for the past 2 decades this Augustine Drive franchise of McD's has never disappointed us! Spotlessly Clean, decent and friendly service and always quiet (especially at wee hours of the morning) we started our Labor Day weekend trip up to Albion CA from here as well . Food was served quickly without any misses and we quickly had our coffee and started our journey from Santa Clara CA to Petaluma and then onto Bodega Bay and Freestone and then driving over to Albion CA. It was a wonderful start to out weekend. Thanks to the Augustine drive McD's. Try them !! read more

Forgot some of my food, i had to turn back to acknowledge it and had to wait 5 minutes in an empty restaurant cuz no one was up front. Horrible restaurant. read more

Worst fast food experience I can think of, possibly in my lifetime. My Husband and I attempted to order food from this location earlier today. Unless you are going to die of hunger, do not go to this McDonalds. Just don't do it. The staff tried to use scare tactics to force us to accept an order that wasn't ours. The staff lied to us, then tried to play dumb like they didn't know what was going on. Again, avoid this McDonalds. We both like McDonalds but we will never go to this location again. read more

I guess now I can say I've cried at a McDonalds over a much needed McFlurry. I was at this location last night, and to my surprise, the dining room was closed, but the drive through was open; indeed, the inside was popping off with fun workers, so I decided to not get my hopes up and go to the drive through. Despite me politely walking up to the microphone (no one was around) the worker yelled at me, saying I needed a vehicle to order. I told the worker the vehicle was my own two feet and my patient attitude. We went back and forth, and then the worker switched his microphone to the next order lane. This was so humbling and humiliating. I put on Addison Rae's "Life's no Fun Through Clear Waters" and walked to Jack and the Box for a divine and scrumptious chocolate shake. Go to Jack and the Box read more

McDonald's is what McDonald's is all about. Fast convenient food that is good enough when needed. I usually get two sausage burritos when I head out every Wednesday morning for golf (one for now and one after nine holes). It gives me energy to walk and play for six miles (walking of course). Sometimes on a weekend event I will get the two for one sausage McMuffin with egg deal from the app. I guess the app is the best thing from McDonald's and I hope they continue to keep it going with the deals. And yes it is good to get some food for long trips. Being open 25x7 does increase the convenience factor. read more

6/27/23 Somehow this place has outdone itself. So, they still got those self-serve fountain drink dispensers, but this time they were roped off when we we there, though, later while eating the moved the ropes to cover an even larger area... Anyway, I ordered a Double Quarter Pounder with cheese MEAL, and a Happy Meal, Chicken Nuggets, with BBQ Sauce and Chocolate Milk (as per my the receipt). They gave me a number on a plastic sign to place on my table. So, 10min later our food arrived... "Is the straw there?," he says. "Huh?" "Is the straw there?" "Oh yeah, thanks." "Anything else?" "No." ....opening up the bag and taking our stuff out..... shiiiit, .... no sauce... So drag my fat ass out of my seat and walk up to the counter and say, "Hey, you forgot the sauce." "What kind?" "BBQ sauce" Lady gave me a couple, and I got back to the seat and kept unpacking. Oh SHHHIIIIIIIIT.... my kid's chocolate milk. So, got up, dragged my fat ass up there again and say, "Hey, you forgot our chocolate milk." Took it from another lady... Walked back to the table. O M F G.......... at this point I lost it--they forgot the F'IN FRIES!!!!!!!!!!!!!!!................... W T F 1/5 #santaclara #star #americanfastfood #fastfood read more

This is the closest McDonald's to my workplace, but a total disappointment. I want to be fair and give them two stars (technically 1.5 stars but I rounded up) for the location and alright food. They never get my order right and the service is blah. Every now and then I get a decent worker. I always order a vanilla iced coffee and lately it has been tasting funny. They ran out of vanilla this time, so I got the hazelnut flavor. It tasted like the vanilla one. Now I'm thinking they may have been giving me the wrong flavor this whole time. Additionally, I ordered a cheese danish and the gal said no I didn't. She got the manager and clearly it showed on the receipt. This reminds me of the time when I ordered a sausage McGriddle with no egg. I was given it with no cheese and with an egg. They haven't gotten an order right, but they do fix it some wait. read more

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I've worked at a McDonald's and I understand being busy but I ordered a mcchicken and a McDouble simple order yet they gave me old sandwiches. Probably sitting there before they got busy maybe 1hr+ making it extremely dry. Came because I didn't have time to cook and don't have time to go back and complain. read more

Still the worst McDonald's. Nuggets are so poorly cooked and the manager couldn't speak a word of English, which could be manageable but instead it also contributed to not being able to use a discount on the app because he couldn't communicate with me. He wore a mask and whispered stuff under his breathe and seemed annoyed. If he can't ring someone up correct no wonder they can't cook nuggets. Terrible location. Always has been. read more

They only had drive-through open at 7.15 which was odd, no curbside or inside service. The drive-through was SLOW. Perhaps they are short-staffed. read more

Angry- 11.7.2023 6:30pm I am really really Angry. I ordered a kids meal for my 3 years old son. I didn't realize the meat is raw until he ate half of it. The meat is so raw and I was so concerned about my little son. I told the manager. She tried to grabbed the meat and forced me to return the meet. wait，wtf. I did not hear any sorry or one apologize. they came to my table later trying to ask me to return the meet. This is how they treat the customer！this is for kids-3years old. they later come and try to use a new one to exchange it. I refused，who cares about a burger？ read more

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I made an online order waited about 30 minutes and went to their location to pick up my order. When I get there they start getting the order together. I ask them what's the point of making an online order if I have to get there for you to begin making it? Lady gave me an excuse that i made a drive thru order which is why i have to wait. I paid ahead of time already too. Anyway, they made me wait another 30 minutes to get the order. The only lady that spoke English there made no sense. Thumbs down on customer service at this location read more

The audacity to charge $1 per sauce and then not include any sauces is ridiculous. This store needs new management

My daughter wanted a cup. Came in here and all the screens are running the promotion. None of the screens say that they are not available yet. When I tried ordering the lady walked off leaving me to order from the kiosk. The kiosk let click on the "Collectors Meal" and check out with no signs or warnings the cup is not included in the "Collectors Meal". I don't care about the cup it was my daughter who was disappointed. read more

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Very disappointed and disgusted. Picture says a thousands words. I let the pictures tell its story. @ the franchise owners and managers please be better. Your values customers need to know how you run this franchise. And they don't deserve this.. Again I am very disappointed and disgusted.... read more

McDonald's - But guess I had Macdonald's has bigger issues. Yuk - Burgers Near Me - Santa Clara, California

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