Disgusting service always Staff don't care about delivery pick up Always not ready Always order never started until I arrived Unhelpful nasty staff read more

This is your typical crummy dirty McDonald's that charges a little bit more because of the location. It's always filthy and full of homeless people based on its location in Santa Monica. The food is McDonald's standard. You either love it or you hate it. I'm somewhere in between depending on how desperate and hungry I am to tolerate their swill. read more

Awful service. I ordered fries to be brought to my car (spot 1) After 20 minutes waiting I go to the counter. I requested a manager. The assistant manager I couldn't understand due to broken English. I requested a 2nd manager and she was even less comprehensible. Apparently, they were alleging that they came to my vehicle and I wasn't there. Total BS. A random customer informed me that this store never brings the food out. Note: the store wasn't busy and had plenty of employees on the clock. Really sad what has happened to McDonalds over the years. My order# was 1938, if anyone cares. #mcdonalds #corporate @mcdonalds. The fries were good btw read more

They are horrible service not clean. Got sick of of 2 bites of McDouble Homeless all over the counter no one cleans tables. Mangers stand around and speak Spanish call you number once read more

When a company who has annual sales of about $26 billion does something nice, I like to mention it. Every Friday during the season leading up to Easter the fish sandwich is $2.99; normally $6.57 each. I have tried those fish sandwiches and they are very good and filling. They're the same size as non Fridays. Lightly fried, it comes with a tartar sauce topping and you can see fish chunks in the square Filet-O-Fish. Free parking or walk up. read more

Clean and free parking on their private lot. The self-serve kiosk was easy and my dining-in meal was delivered promptly!

So wow EVERYTHING HAS CHANGED. So the reason why I'm Giving this a 3/5 rating is because first of all I know is busy and all but hey it's fine. But THEY CHARGE FOR BAGS LIKE 0.10 CENTS HUH? And I asked the front counter for Extra Packets of BBQ Sauce and they said oh you have to charge 75 cents for it I'm like what ???? I NEVER SEEN MCDONALDS CHARGE FOR BAGS & THE SAUCE ??? And so in 9/22/2024 @ 2:45pm on a Sunday. I ordered a DQPC (2c) and I checked they gave me a regular QPC (2a) I'm like to them are you sure you gave me the correct order and they said uhhh yess we did ( but one worker over there had an attitude idk if he was a new worker or something ?? But I could tell that worker is not having a good day) or idk. And the item that I wanted Is IN FRONT OF THE TAPE THING. But all and all if you go to this McDonalds and if your getting the Deluxe QPC MAKE SURE CHECK IT (luckily I did) cause they might get it wrong. Some of the workers over there had a excellent manner but some ehhh they just don't wanna work here. So that is why I give it a 3/5 read more

McDonald's - Coffee & Tea Near Me - Santa Monica, California

Ok I've been to alot of McDonald's but this one is one of the worse. You walk right in and the smell of urine kicks you right in the face. Then if that doesn't bother you the amount of homeless hanging around the place will give you the real fear you've been waiting for. Even though they have a security guard he didn't make me feel any better. Service was fine. They got me in and out fast and here you would definitely want to get out fast. Food well as with all other fast food places the prices of the food goes up but quality goes down. They'll tell you about the deals but never tell you the prices went up. I was there mostly for the frappe, I've been over doing it at Starbucks so I figure give here a try. They charge extra for anything you want in it, starbucks doesn't do that. Here they literally nickle and dime you. I usually avoid this location due to the homeless and amount of homeless people here. read more

I don't understand why the employees here yell. I mean it's bad enough you can't really understand what they are saying do to the speech imperative due to their Spanish speaking language here in America. How, the place is dirty and refuse to help you order on the self order screen. Very rude as well. I have a question for this McDonald's. Why can't you hire high school students instead of older people that refuse to speak English for those to understand what they are ordering... read more

McDonald's - All they do is talking not paying attention to the customers - Coffee & Tea Near Me - Santa Monica, California

this mcdonald's is the worst ever! 1. they don't do refills 2. they forgot half my order 3. they didn't even try to fix things and my food got cold until they fixed it 4. the service was VERY rude overall they should close this mcdonald's ysn read more

The staff is incompetently despondent and I'm convinced a new strain of covid will emerge from this location due to how many tourists, unruly children, and mouth breathers are packed into this place at any given time. Food is sloppily assembled and the restaurant is usually pretty dirty. Save your money and sanity for a nearby burger spot tbh. read more

This McDonalds like most in busy city centers sucks! I had my order cued up on my phone but with very busy kiosks and no line at the counter I headed straight for the front. The cashier grabbed my phone tapped it and deleted the order before capturing it. Not wanting to start over I just gave him my order knowing I was forfeiting a deal and rewards points. He rang the order up completely incorrect. thanks Pal THEY CHARGE FOR WATER!!!! read more

Horrible service ordered a large iced coffee with no ice. Expected them to fill it to the top because everywhere else would do that so I would get more coffee from the day and I get a quarter of the cup missing and the food is cold and stale. read more

McDonald's - This was the large iced mocha coffee that I got a quarter missing - Coffee & Tea Near Me - Santa Monica, California

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Been a mc domalds customer since childhood that was over 20+ years ago, still as good as it was in the 80's & 90's read more

McDonald's - Eating big mac meal 6.50 with in app purchase - Coffee & Tea Near Me - Santa Monica, California

"It's a McDonald's, what did you expect" Sir, this is a McDonald's. And this is a review based on the assumption that you're comparing this McDonald's to other McDonald's and fast food restaurants. The food is standard. It certainly doesn't look like the commercials but it never has. For me, everything has at least been as ordered. And it comes out extremely quickly given this place is usually fully staffed. The service is about what I expected from a kiosk. The actual employees called out my order number and handed me my food. They didn't ask about how my day was or talk to me about the latest Big Mac trends, and I'm ok with that. Price wise, this is about a quarter of the price of anything else within walking distance. I think it's great it's close to the pier. It serves a lot of different people. There are a few rules in place so that this doesn't become an overnight shelter and that's ok. Overall this place doesn't beat out Elephante, BOA, or the Whaler. That should go without saying, but given the poor reviews, I felt I had to say it. For me, it's a nice treat once in a while. Protip: use the app. You get discounts and it makes ordering easier. Also(!!) the hand sanitizer is on the side of the ordering kiosks. That was hard to find for some reason. read more

McDonald's - Sausage Burrito - Coffee & Tea Near Me - Santa Monica, California

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I came here at 2 AM on a Friday night and to my surprise this place is closed. They need to seriously reevaluate tier business model? Are they allergic to money? People are drunk and they are hungry why turn away money? I got an idea tip your workers and people will gladly work those hours and provide security so good you don't need to hire a security company. I how they can improve their situation judging by the reviews on yelp people don't like this place! read more

This is one of the only restaurants in the area that are open 24 hours. It's Friday and they're offering a $2.50 deal on their Filet O Fish sandwiches, so why not enjoy some midnight muchies. After we received the food we began to eat at their stand up table but we were kicked out because they do not allow eating inside late at night. Also the cashier overcharged me on the sandwiches but I was credited for the error. They have a cool Ronald McDonald surfing t-shirt for sale and I just had to add it to my t-shirt collection. read more

McDonald's - Scored on a shirt 2022 - Coffee & Tea Near Me - Santa Monica, California

Horrible service, there was a hair inside of my patty and when i reported it to the manager, she accused me of doing it myself and wouldn't show me the camera proof. read more

Look like the service improved also the food is now good there no issues ordering thanks to the mobile order

The food their is so messy and it is so bad for you. The service is too fast so they don't put in effort to making there food. The food their makes me get stomach aches I would not recommend going their. read more

Shitty ass McDonalds never coming back they charge for refills and sauce and the Costumer service is horrible.

MAJOR TIP FOR ALL MCDONALD'S RESTAURAUNTS: Try downloading the app and ordering before time. We ordered on our way to this McDonald's and barely even set foot inside of the store, just once to get some wifi to order. We waited in the car for awhile and our food was delivered to us. We never really interacted with staff, but they were polite and gave us our food pretty fast. It was pretty crowded in the actual store, but since I didn't wait there, I can't really complain. The food was good and we had two chicken sandwiches and a fileted fish sandwich. Delicious food, and fast service! Overall, a great experience read more

So I went into McDonald's at the pier in Santa Monica. I wanted to redeem a free chicken sandwich but I don't eat chicken so I said is there anyway possible could you guys take off the chicken and you know tomatoes and she told me no she said we'll have to charge you for that but I thought chicken cost more than tomatoes. It doesn't make any sense to me. Am I wrong for asking that? No I don't think I'm wrong. So I said it's OK I'll just go to another McDonald's and this all happen at the Santa Monica pier McDonald's read more

Bad customer service. Mrs. Rosaliand did not speak or say hi. But I'm watching her take other people orders. She talks and greet her Spanish customers. I said hello good morning how are you. She didn't respond at all. Just looked at me. read more

McDonald's - This lady don't greet or say hi. To black people. - Coffee & Tea Near Me - Santa Monica, California

.43 cents per bbq sauce they wanted because i enjoy french fried with bbq sauce vs ketchup. Also ordered double quarter pounder without cheese and pickles ended up with single. Ordered another one same as before ended up with cheese and pickles drowning in mayo. I do not recommend this McDonalds . I've been to one in Windsor Ontario Canada menu has a lot more options extra BBQ free and they gave the kids free cookie and crayons. Similar experience in Munich Germany plus the meat tasted better. Mc Donalds needs to get its game together. read more

Worse service. The cleaning staff was so rude. She started to clean the toilet during the busiest time during breakfast. Took 30 min. So many people waiting to use the toilet. Shoving first towards people waiting. read more

Heisey was extremely rude and disrespectful I was cussed out in Spanish but she didn't know that I actually speak Spanish completely ignored me when I asked a question and tried to act as if she didn't hear me I proceeded to consult with the manager regarding what happened and heisey started being rude and disrespectful/ racially discriminating me in another language. Her exact words were pinche negro cabron which means fucking black ass hole in Spanish.. I will never spend my money here again! read more

MCDONALD'S SANTA MONICA PIER AREA Between the metro & the Pier . Us to have a self service soda pop machine , NOT there any more it's what made this McDonald's popular It's what made this McDonald's stand out , it put other McDonald's to shame , it was a blessing to the community A VISIT , to this McDonald's on the way to the pier , & a second stop on the way back off the pier to the parking lot , is what everyone was doing for years It's also been remodeled it looks like a PRISON , like fort Knox bank , crazy scary looking McDonald's this all happened before COVID 19 way before . The seats have changed to make you site uncomfortable to eat and leave right away , everyone is tiered from walking on the beach or Pier we want to eat and site try to enjoy are junk food at McDonald's There inconsiderate , jerk offs Managing McDonald's made it this way DON'T support this McDonald's It's not cheep earth it's expensive food & drinks , burger , french fries , soda pop , desert , over 20 dollars You can only use the bathroom after you buy something Don't give them your business ever. There parking lot is a walk around the building & it's not clean it smelling like URINE , smells like pee all over the place or number two between the cars . All thanks to this McDonald's near the Santa Monica pier sing a block away , I wish it was a CARL' S JR instead of McDonald's , expensive , but at least everyone can get a FRESH BIG SIZE BURGER , with your choice or shaped french fries , burgers you can order right off the BROILER . Guys , girl , family's don't support this location ,we want them to leave so the community can get a chance to provide the public with much better food and service , they have no service at all , so you never have anything to complain about. They had many chances to provide a great or good service to this community & failed over & over again , CARL'S JR has free bathrooms , self service soda pop machines , delivers food to your table with your number ,hot food off the BROILER , McDonald's needs to pack up and leave with there head's down , in shame . Give someone else a chance to use this great location we have . In joy the pier , in joy the walk on the beach , buy your favorite souvenirs be happy don't go to this McDonald's ever . read more

Worst McDonald's staff and security EVER!!!! This people would not open the gate for us at parking lot even though I BOUGHT food from here and they had the AUDACITY to say I have to come back at 5:30AM even though they were all still working and knew eventually they would have to open the parking garage soon to let me out. Overall these workers had MAJOR ATTITUDE if I can I would leave a negative stars at this dumpster block of a McDonald's if I can I would leave NEGATIVE STARS!!! Worst. McDonald's, staff. EVER. PS. BUNCH OF HOBKNOCKERS!!! Long story short: I asked respectfully if they can open the gate to let me out and they had mega attitude... WOULD NOT RECCOMEND!!! read more

No stars this place is swamped with homeless people and managers don't train staff to socialize No one here is friendly and tables are sticky full of crumbs and just smells terrible I don't understand how the health department hasn't shut them down! read more

Terrible. Crowded. Smelly. Service unfriendly. My granddaughter went in for a 10 piece McNugget and was charged 10.49 of her own little money. They gave a water without asking if she wanted it. We already had waters and sodas in the car. Not even nice to a little kid. Just rip her off. I was in parking lot because I can't walk very well with cane. I called three times but they just hang up. read more

McDonalds has always been my kid's favorite place. They see the sign and immediately ask for it. We took a walk along the beach and they were hungry so we kept walking until we got to this McDonald. They were super excited because they love the happy meals The place was so crowded when we walked in that we had a hard time finding a table. We placed an order for 2 happy meals and a burger. I asked if they served the breakfast bowls as it was 1pm and they advertise breakfast all day. The cashier told me that they didn't have the bowls which to me is false advertising. We did get our order a few minutes later and the kids sat at a booth to eat it. They have several TVs throughout the store that play advertisements which is kind of nice. We got the nuggets for one of the meals and they were super dry. The extra burger was so bad that my child took a single bite and refused to touch it after. I went to the manager and asked if she would swap for something else and she did. Overall it's a very clean McDonald and there was plenty of staff members working. I hate that the water cups they give as they have no lids. I spilled mine after I filled up so I recommend a cup with lid. read more

McDonald's - Watery oatmeal :( - Coffee & Tea Near Me - Santa Monica, California

Wow! This restaurant was definitely like your standard McDonalds, but I was surprised how quick the service was. It's definitely more pricey, about twice the amount as in a McDonald's in a less popular location, but you can expect that since it's so conveniently near the Santa Monica Pier and the beach. I went with my sister and younger cousin, and we were in a crunch. We were just about ready to leave, with our bus coming in about 20-30 minutes, and we had a pretty big order so I was anxious about if we could get our food before it rolled in. I mean, we had a pretty big order since we needed enough for the 8 of us. The food itself was pretty decent, your typical fish filets and fries. I don't know where you can get sauces, though, but check the electronic kiosk because it may be there. Also, if you were planning on saving money by getting water- just get the soda, since water is 50 cents. When we were there, it was surprisingly not jam packed with people at the tables, though it usually is so don't expect an empty table if you wanted to dine in. The bathroom is clean, but the problem with it is that you need to give proof of being a customer to an employee, when there's usually no one around! You need to purchase your meal before you can wash your hands to prove you're a "customer". I just waited until someone opened the door, which was locked on one end so you couldn't get in, because I didn't want to bother getting the receipt from my sister. Overall: good for fast service, but not for staying. It's a fast food restaurant after all, so just eat on a bench or something. read more

Efficient and Speedy Service at McDonald's! P.S: this is a new account to maintain anonymity, my real review on my ELITE ACCOUNT will be posted soon I recently visited the McDonald's located near Santa Monica, and I was thoroughly impressed with the quick service I received. My older cousins and I were in a rush to catch our bus which would come in 30 minutes, and we had a family of 8 to feed. It was a 10 minute walk and we were incredibly tired. The staff at McDonald's provided efficient and precise service from the moment I entered. They worked swiftly and maintained high accuracy, preparing my order as requested and ensuring I had everything I needed. The restaurant was clean, well-maintained, and organized, ensuring prompt service. I highly recommend this McDonald's for quick and efficient service. read more

Best see I've had really good nuggies and chiken 10/1 recommend I think Good nuggies too And ice cream read more

McDonald's - Mom - Coffee & Tea Near Me - Santa Monica, California

This establishement is ridiculous. You state that buying customers can't get a refill PLUS if you're not a buying customer you can't use the rest room? How stupid of you? Why would you even consider havibg a rule like that? R u expecting ppl not to want to have a 2nd drink? What the hell? You have 3 POS systems yet only 1 POS system is being used. Seriously? Especially when its busy??? Overhyped just because of the location its in! I've had better service at other locations than this. Pol DO NOT COME TO THIS ONE BECAUSE THRY WON'T TREAT YOU RIGHT. read more

McDonald's - Absurd notice I've ever encouraged... #nothappy #notfunny - Coffee & Tea Near Me - Santa Monica, California

Went there today with my toddler. I go into a line and wait my turn. Then a new cashier opens up so now there are two lines. The people behind me move over to the next cashier. I stay in the same line. After the girls before me were finished I step up and the cashier just walks off. Then comes back, and goes to pretend to bag stuff and call out to go orders. Even though there's already three people doing that and it's not even crowded. She looks at me SHE SEES ME WAITING and just fucking ignored me. The manager I presume? Idk a girl in blue comes over to grab something from the register, also ignores me even though she also sees I'm standing at an empty register waiting for service...like wtf??? Now all the people behind me have been helped before me.......fucking ruined my whole mood because for what???? I heard her telling a coworker she gets off at 3:30 but okay it's 2 pm now did she just not want to commit to more work??? Couldn't she let me know??? Why look at me and stare constantly at me and not even be decent enough to help or say anything. I work customer service so I try to be polite and kind but wtf???? I didn't go off but I fucking should have. read more

NO DRIVE THRU this location does not have a drive thru, although apple maps says it does. sharing to save others some hassle read more

Worst employee every the girl couldn't even talk to us when taking our order not even eye contact like girl ok Sorry you applied for the dam job . Someone fire her read more

McDonald's - This girl is the worst employee here ever didn't say not one word to us like I'm sorry you hate your 9-5 Mcdonalds job but sis you applied - Coffee & Tea Near Me - Santa Monica, California

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took them 15 minutes to make a small strawberry banana smoothie which is ridiculous, homeless people inside and outside asking for stuff stinking up the whole place, and everyone who had placed a order after mines got they're order before me. read more