This is the slowest and rudest McDonald's staff anywhere. Needs a little bit management shake up here. I realize it's fast food but still.... Compared to the other franchise locations.... read more

Update, we've tried this place a handful of times in the last 7 months, and their fries are always raw. They are SO nasty! Go to a location out of Spring Hill if you're wanting McDonald's, because this place is inedible! You'll just end up throwing it away. read more

I don't think I have ever been to a McDonalds that is this slow... great location but they need to figure out the issue! We have been on multiple occasions and it is always slow service... like 10 minutes for a burger read more

I stop at this McDonald's every morning to get an iced coffee on the way to work and this location sets the standard for McDonald's! They are the friendliest employees and have the fastest service. The one time I had to wait on my coffee to be ready for like five minutes, they handed me a card for a free value meal on my next visit. I was shocked...never, ever seen a McDonald's that cares enough about customer service! Highly recommend...love seeing them every morning! read more

I mean, I like the burgers, but what happened to the fries?? They are so soggy now :(

I got food poisoning!!! I been sick for three days now!! I regret eating there!! I will nit recommend this location at all!

Exactly ZERO for five sandwiches where made properly. Nothing crazy requested (no pickles or no onions where the only modifications for the kids burgers). Not one damn thing was made, or labeled properly. To spend an hour driving back, to talk to someone about everything that was wrong, is a complete waste of time and money. I'm tempted to just dispute the charges with my credit card company. read more

ordered 2 apple pies......got the 2 pies but they were the strawberry cream pies inside the apple pie box. Very unsatisfied. Will not go back here. read more

Staff are friendly and respectful. Had an issue where I waited for a long time for my food and when I got my meal it was missing items. They helped me with my order and I left satisfied. Got some issues here and there but what fast food place doesn't. read more

Great place also so friendly and great when I go couldn't ask for a better McDonald's

I know nobody reads reviews of McDonald's, but I'm writing this to let everyone in Spring Hill know how good you have it here. We evacuated from New Orleans where let's just say things move quite a bit more slowly and customer service at fast food restaurants is virtually non-existent. I was in and out of this drive thru in about 3 minutes, served a piping hot breakfast and coffee cheerfully. This is a great McDonald's! read more

Every time I go to this McDonalds it's a disaster. The employees don't know what they're doing and they're always out of something. This morning they were out of ketchup! They need a new manager! read more

They always mess up your order. My sandwich didn't have any bacon on it, and that's supposed to be the best part. Supposed to be Bacon Ranch Deluxe McCrispy add cheese.... and it doesn't even taste like the sandwiches from other locations. Customer service is ehh. read more

McDonald's - Bacon Ranch Deluxe McCrispy - Coffee & Tea Near Me - Spring Hill, Tennessee

For the 3rd time in a row, I went to McDonalds at 4pm, and received hard as rock fries. It is rare to get a decent meal from this location, it is a gamble. Total trash; I will stick to higher quality fast food here on out. read more

Not so much. After a disastrous experience at Berry Farms , I decided to give this location a chance. No kiosks , one register. Goofy signs up. Inexperienced help. No fork. No jelly. No butter. Had to ask for my drink. Horrible Won't be back. Sorry you've gotta train these people!! read more

Be aware if ordering the Deluxe Spicy Chicken sandwich from this location. Awful, rubbery chicken and sauce was more on the packaging than the sandwich read more

McDonald's - Deluxe (?) Spicy Chicken sandwich - Coffee & Tea Near Me - Spring Hill, Tennessee

First of all- I'm a McDonald's fan. What I'm not a fan of, are the two undercooked Quarter Pounders I've been served this week. Gross! Just gross. Thought it was a one time thing earlier this week. Now again tonight. I'll be reaching out directly to the store as well. read more

McDonald's - Raw Quarter Pounder - Coffee & Tea Near Me - Spring Hill, Tennessee

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I love this McDonald's. They've always been friendly and my orders have always been correct! They don't usually have long lines either! read more

I am not a McDonald's fan in general... and despite having forgotten items from my order on several occasions (from time to time I like their hashbrowns)... I still like this McDonald's. The cashiers/employees are pretty friendly and their $1 any size drink is cheap. When I've gotten all the food I've ordered, it's never been wrong and it always is hot and seemingly fresh. If it weren't for the monopoly game (and I am addicted to monopoly in general), I wouldn't visit very often... but they have me hooked! When in Spring Hill... I prefer this McDonald's over the one by Target... people are just a little nicer and the line is generally shorter. read more

McDonald's - a car parked in front of a mcdonald's - Coffee & Tea Near Me - Spring Hill, Tennessee

I rarely eat at McDonald's, but my kids really wanted to stop in for a quick lunch after Church. I should have trusted my instincts and kept rolling right by. Here are a few things we observed today that probably won't have us coming back 1) extremely slow service- the average order took at least 10-15 minutes to be filled. This was extremely disappointing considering the place was empty. 2) order accuracy was pitiful. During the 25 minutes we were there, I counted 9 customers that had to either Coke in from the drive thru or return to the counter to correct something with their order. I was the tenth as they forget a portion of our order. 3) part of the problem is shift management. There did not appear to be anyone in charge or anyone who cared to be in charge. To run an efficient operation folks need to be in their proper stations and focused on the task at hand. Today it appeared that everyone was taking a vacation day at work or came down with a bad case of ADD while on the job. read more

I know, I don't know why would anyone rate a McDonald's. But sometimes you just want something familiar. Who doesn't crave McDonald's french fries? And after a long few days of working hard, do you want something for dinner and quick because you don't want to cook so you figure consistency is best, drive-through McDonald's grab a cheeseburger how do you screw that up? With some fries? Well, when you leave hamburgers in the warmer for several hours the bottom of the Bun tends to get crispy and the hamburger is not edible. But you would think, statistically, it's in your favor if you order four (4) cheeseburgers not all of them can be jacked up can they? Wrong. With all four burgers ordered at dinner time they're all ready jacked up. How do you have McDonald's drive-through during dinner time at 7 PM and all of your cheeseburgers are jacked up? Miss management, do not go to this McDonald's, starve yourself or eat dog food this Has to be the worst McDonald's ever. read more

McDonald's - Can't eat this nunk - Coffee & Tea Near Me - Spring Hill, Tennessee

Just went to the drive thru for a 20 pc chicken nuggets. Thanks for 16 of them. Maybe your employees could work barefoot so they can count to 20. read more

This time I'm pissed off, I specifically asked for the coffee to be hot, as it should. The girl said "it's the machine not us, we don't control it", so let me tell you something, paying $3.5 for latte that is not even hot is a fraud! Coffee meant to be server HOT not warn. You're never gonna see me again. bye! read more

If they tell you to pull up to the third window, DO NOT DO IT! We waited there tonight for 12 min before pulling back up to the second window. They had forgotten that we were waiting. read more

Went back after a new remodel was completed. Service was fast this time and food was good. It is very small on the inside. Not much room for many people. It has a double drive thru also. read more

Just wasted $5 on cold and nasty fries. And that was literally the only thing I got was fries. Lesson learned. I keep coming to this location to give them the benefit of the doubt, but every time my order is wrong or the food is stale/cold. I won't be going back. There are plenty of great places to eat in Spring Hill. Don't waste your money here. read more

They use to be pretty good but the kids are running a sh*t show now. Takes way to long to be called fast food, then they throw the bag down on the counter for you to figure out if it's yours! Then I get home(I should have checked) and they have items missing from my bag. Kaitlin, who said she was the manager could care less. The owner should really address this or just close the doors. read more

Out of all the Mc Donald's I have ever eaten at I despise this one the most. It's not that the food is bad or that the employees don't seem friendly. It is the fact that on mutable occasions I have order food, paid for my food that this Mc Donald's happily always accepts and when I am asked to go to the second window I am told to pull up and park and wait for my food that I already paid for while other vehicles behind me get served. Most of the time at this Mc Donalds I have to wait between 10 and 15 minutes for the food I paid for and I cannot count how many times after waiting all most 20 minutes or more, I had to walk in and get my food and there has been many times they forgot I was even out in the parking lot waiting. It has been four months since I returned to this Mc Donalds and sure enough I ordered a meal for me and my employee and was asked to pull up and wait. I refused this time. I have complained about this and the manager told me Mc donalds make them does this so I called there corporate headquarters and the main office told me that they do not allowed to do this, so I do not know who is telling the truth. I am a business owner and when a customer pays for a service we service them first. We don't take their money and say, oh by the way we got some new calls from other clients and even though you paid for your service we are going to put your service on hold to service other clients even though we took your money. The other MC Donald's near target does not seem to do this as much and has much better service. read more

If you like food, avoid McDonald's. The burgers are tasteless, the fries are like rubber. The ketchup is quite good. Maybe the renovation will make for a nicer visit; that is, for anybody who likes what McDonald's has to offer, which isn't much. read more

This has to be the worst McDonalds in the country! It's like they are committed to getting your order wrong, also, their drink machine is goofed up a lot! So if you want a McDonalds, your better off driving to Franklin to get it! read more

The people at this location are pleasant enough but the drive-thru ALWAYS and I do mean ALWAYS messes up my order somehow. I've had items left out of my order, received another customer's order, had my drink spilled between window and my car, and even had it spilled into my car once. Why I continue visiting is beyond me. To be fair, I don't visit often but when I do they always mess it up somehow. The food is McDonald's. I don't expect a five-star dining establishment but the food is well-prepared and as presentable as one would expect from fast-food. The drive-thru wait is a little long most of the time which is especially frustrating since they always mess it up anyway. I don't mind waiting but please get my order right! The store is usually clean inside but the bathrooms are sometimes a mess. They also have problems keeping the soap dispenser filled and the toilet paper stocked. read more

Tried to get a small iced carmel mocha advertised for $2. Wanted to charge me $3. Had to get manager who was talking on phone. He came over (still talking on phone) looked at order and said that will be $3. I pointed out the sign that said $2 and he said someone must have forgotten to take down sign and walked away still on the phone. I left and went to the one by Home Depot and got my mocha fot $2. Wont be back to the other one. read more

My husband and I went through the drive thru around 7:15 this evening for an ice cream cone. The staff was friendly, and it was a wonderful experience. From start to finish, the whole process was about one minute. It was very fast and efficient. Well done. read more

I have had it with this McDonalds. While the people are "nice", I can tell you they are completely incompetent. Without fail, EVERY TIME, I go through the drive thru, this restaurant gets my order wrong. Today, after not eating there for awhile, and after waiting 10 minutes in line to even order, after I pay and get my food and ask for a ranch dressing, the girl tells me to pay her 16 cents. SIXTEEN CENTS for a ranch dressing...and NO SIGN anywhere telling me that one must pay EXTRA for something that is a normal part of fast food. What an insult and absolutely ridiculous. I was tempted to just sit there and not pull forward after being insulted by this demand, but I figured it would be best to not frustrate other customers. Instead, I'm here writing this review and I will never go back to this franchise again. I didn't eat at McDonalds for over a decade, so I have NO problem not giving this store any future income. I hope Sixteen Cents was worth it. read more

Chelsey, the manager, is exceptional. She accommodated my large last minute order pleasantly & efficiently. I will definitely use this particular store again. read more