If I could rate this place a -10 I would. I am not prone to reviewing but I felt like I had to in this case.. My husband and I just spent $42 in the drive thru at this McDonald's for a bacon burger, a chicken sandwich and 3 happy meals. I could not believe what a major rip off this place is! The chicken sandwich had a weird orange spicy sauce and two pickles.. no other toppings and it cost $11 and tasted terrible! My husband's bacon burger was $12.. Certainly not the McDonald's I used to know. My kids wouldn't even eat their food because it "tasted gross". I'm appalled at the quality and pricing of this place. McDonald's obviously thinks they are above standard and they are completely delusional. I'll never waste my money at another McDonald's again. By the way, they don't have any pricing on their menu at the drive through- buyer beware read more

I'm from PA. I've traveled all thru the USA via car. I've been to a lot of McDonalds. This one wins for absolutely the worst in all of the US!! Over 30 minutes for our order with only 4 cars in front of us. Go anywhere else but here!!!! read more

Crappy customer service, it took longer for us to get are drinks than our food. Then after we finally got our drinks they were partially warm and not how we wanted them. Just if your looking for a better fast food restaurant in Susan's ville go eat at Taco Bell next door at least they know what you want. read more

HORRIBLE sat and drive-through for 27 minutes for sundaes and 2 pies but I finally got up to the window there were people in there throwing things very unprofessional touching food with no gloves. I still was told to pull off and wait for the remaining four Sundaes . read more

It's astounding y'all probably got the best workers in the whole fast food Susanville game. But to be fair Jack and the box has 1 person back there, panda can't manage to serve but 3 of their 8 entrees, and kfc will serve you an old boot they forgot under the heater 2 days ago. read more

McDonald's - Y'all really didn't notice? - Burgers Near Me - Susanville, California

This McDonald's Focused only on the drive-through and when an employee came right up to the counter looked me in the eye and turned around got his hamburger and went on his lunch break and then tell any of the other employees that I was standing there and I waited and waited and called out he is anybody going to acknowledge me and nobody did they just focus on the drive-through so I got pissed off and left read more

I never thought I would write a review about a McDonald's. However, I am totally upset with the disrespectful staff. On duty and off. Here we go!! I brought my grandchildren to enjoy the snow storms. December 9 2022 I took them to get "nugs". The ages are 4 and 6. We got our order and sat down. There was a brown haired girl cleaning and working hard at it. The person that handled our order( only people in dining area) was a big guy. 1st forgot all of our fries. Had to basically walk into the kitchen to get someone's attention. As we waited for the rest of our order, hamburgers and nugs got cold. Not a problem. The problem was when people that were off duty showed up. The 2 big guys working and the off duty people started the very vulgar language. Also were horse playing. People going into kitchen and coming out with milk shakes. Chasing each other around. In my business they would be fired. The 2 big guys were on duty and have no respect for children. I find that alone enough for termination. I thought that McDonald's was for children. I can't believe this goes on. I personally know a worker there and told them about it. What I got back was " that's normal for those guys". Normal? Little kids being exposed to men acting that way. Cool way to treat my granddaughters. My suggestion is don't take your kids there. In January I believe they will be getting paid very well. In my humble opinion, is the brown headed girl cleaning on her hands and knees should be running the place. read more

This place is a fucking joke Ran by a bunch of tweekers Oh my gosh these people have their heads so far up their asses their breath stinks Sat in drive thru for a half an hour then I get to the window and they tell me to pull over to the side they will bring it out Then the 4 people behind me get their shit first Then another 15 minutes goes by and they bring out the food Missing burgers and sauces How fucking hard is it You get paid decent money but still a bunch of fucking toothless losers read more

I made a mistake ordering on the app. I needed to get a refund at the store. The manager was not allowed to give a refund without approval from her boss. The manager was not able to get a hold of her boss. NO REFUND!! Why would a manager not have the ability to do her job and take care of business?? Crew members at other stores were able to fix my app mistake while in drive thru. Most ridiculous!! I will not give Susanville McDonalds anymore of my business. read more

Horrible with their door dash service. Didn't give me a fork. No syrup. No hash browns and I order two and no ketchup napkins etc. and on top of that there was a hair in my scrambled eggs read more

Whoa. Drive through - maybe (but not after you have been inside and seen the colonies of flies they are breeding!) We were passing through and decided to let the kids chose this Mc Donald's to eat lunch at since it had a play place and they could stretch their legs. So let's start there. The play place is outside and doesn't look like it has been taken care of since it was installed. The entire "play yard" it overrun with garbage that has been pushed off into corners. Leaves and weeds are piled up wherever they can grow and blow and other "outdoor keeping", sweeping and clearing out spider nests and dead bugs hasn't been taken care of........ever?! It looks completely abandoned. And the play place tubes are also cracked and unsafe. My kids went climbing right in and one came right back out with a huge gash in his knee. Back inside it was - to the bathroom. I can't speak for the men's room - but the women's room had 1 clogged toilet, 1 stall with no lock, and the last remaining stall with an over flowing garbage can and feminine products and wrappers all over the floor. No soap. No paper towels. On sink didn't work at all. Now out to the dinning room. Ordering never seems to be exact when you are dealing with fast food so the fact that there were 4 items they either forgot or had to correct on our did not weigh into this review al all. The dining room, however, does. The ice machine/soda area was a hot mess. I'm assuming it had been clean at opening - but seeing as were there around 10 - I have no idea how many hundreds of customers they just have devices for it to be in the condition it was. My same (graceful, evidently) son who cut his leg in the play place, also slipped and fell (banana peel style) on a soda puddle after I asked him if he could grab us napkins. We found a seat, which was being held together with duct tape (seriously) and proceeded to spending the fastest lunch of our lives trying to battle off literal swarms of flies landing on ever surface of our bodies, food and the table. One was determined to land on my eyeball and was dice bombing my face. I'll be damned if I'm going to end up with pink eye because my kids wanted to have lunch at Mc Donalds! We left and went to Starbucks to wash up with soap in a clean bathroom, clean up my sons knee, and decompress from what felt like a trip into the deep woods. read more

If you have 10-20 minutes Available then go for it. Drive through takes forever + they will have you pull forward and wait an excessive amount of time (only two items). I have yet to see an employee wear a mask properly, no organization from workers on what should be fast food? Also, workers coming outside and yelling orders to people in cars due to them not knowing where the order goes lol. I can easily tell nobody wants to be in that building. read more

employees nice to me I ordered food online they are fast and very close to my house good to go

This place is............. Talk about no appreciation or respect & being down right rude and horrible as well!!!! What's wrong with people these days.. My fiancé is a truck driver & delivers essential products to locations so that we all can shop, eat & wipe our backsides. He's pulls off the road and as the lobby is completely closed down because of the virus, only the drive thru was open. So he walked up to the drive thru and wanted to give his order as we have done so many times before since all this has been going on (lockdown). No other McDonald's anywhere in any state has refused him service or any other fast food restaurant for that fact.. THIS IS THE ONLY ONE. He even nicely explained to them that he was a truck driver and they didn't care and absolutely said NO!!! This is outrageous!!!!! If not for truck drivers, you would be closed and have NO FOOD to serve to anyone. Truck drivers are the awesome humans that bring your food & everything else either to the distribution centers or out from the distribution center to your places of business. They only get 1 break a day and drive for well over 10 hours in a shift at the least & this is what they have to deal with??? Absolutely ridiculous, you should be ashamed of your selves. Sending him and any other truckers away that might of attempted to come through and were hungry!!! Show some respect & appreciation, it doesn't cost anything.!!!!!!! read more

This the worst McDonald's I have ever been to. Rude, incompetent, employees, zero training, can't make change, horrible place, terrible attitude. They have scraped the bottom of the bucket, when they hired these kids. read more

Terrible customer service!! I mean really how hard is it to take an order correctly?!? Not only that, you wait in line FOREVER just to get cold food! This is the worst McDonald's and staff. Gave one star only because I had no option to leave no stars read more

From locals I was warned this is the slowest McDonald's ever so when I was heading out of town I saw the drive thru line and was hesitant but instead decided or order inside. Walked in and saw another line. I was again hesitant to go to Taco Bell next door but I waited it out. Like went quick and surprisingly I got my food quick. Staff was on it and tons of people in the back making orders and everyone seemed to be happy with them as no one was complaining. It's McDonald's we all know what it is but they seemed to be like a well oiled machine and were on top of their game! read more

I've been to a lot of different mickyd's. A lot of which strive to make sure you get the freshest food possible. I don't find that at all at this location. They seem more focused on quantity than quality. Being local I've been to this location many times and not once received fresh hot food. Maybe they didn't catch on to McDonald's campaign about trying make their burgers made to order. If you like your food brought to you in less than a minute Luke warm, this is the place to go! read more

McDonalds has failed me again. This time, the front counter take out shenanigans where you are shorted paid food items and don't notice the missing food until your miles down the road. Usually this shenanigan is reserved for drive through service. read more

They only have the lobby open for fire fighters. I was on a time crunch trying to make it to class but was rudely turned away and had to wait for my dad to come back around and go through the drive through before getting back in the road. Luckily some lady in line tried to help but the workers were extremely unhelpful (: read more

After waiting 45 minutes I received my drinks and was told to have a good day, but I never got my food. It sucked watching people get their food and drinks without waiting more than a few minutes while I have my kids screaming. I don't always go to fast food places and this was the first time in months. Never again. read more

Just got an order to go. The place is filthy. There was no one there. Every counter, table and floors were filthy. Spent $13.00 for 2 small fries and a quarter pounder. I think they health department needs to get in there and inspect the place. Lord knows what the kitchen looks like. Won't be stopping there again. read more

The ice cream cones at this location (probably company wide) are terrible. The saddest excuse for an ice cream cone I've ever seen and $1.29 at that. Terrible. read more

McDonald's - This is the worst ice cream cone I've ever paid for anywhere in my life. - Burgers Near Me - Susanville, California

Please note that at the time of this review, this restaurant is supposed to be open and has been closed for hours. It is 11:45 and according to THEIR site, they are open for 15 more minutes. I was there a half an hour ago and they had been closed for an hour. It is extremely unprofessional, and an embarrassment for the corporate image of McDonald's. read more

And you wonder why this place has a bad rating. Whoever is in charge of hiring needs to go. And besides the bad service , the ice cream machine is always "broken" EVERY. SINGLE. TIME read more

I love McDonald and it breaks my heart that I'll never be able to eat here again. This place is absolutely disgusting. Black mold inside ice machines on top of other things. I ate here and got so sick was projectile vomiting everywhere after eating. Did some digging into this location and it all added up. Save your health and your life and go grab something somewhere else in town. read more

I'm a McDonalds fan. It is my fast food restaurant of choice between Burger King, Carl's Jr, Wendy's, Taco Bell and KFC. In fact, we did a whole unit on McDonalds in college and their business model for success. Fascinating stuff. However, our experience here yesterday when we wanted to save time and utilize the drive thru----conjures up that famous line from Lethal Weapon 2 where "they screw you in the drive thru!" Our order appeared simple enough: Two Quarter Pounder meals, one with no cheese. Regular fries. Two Diet Cokes. The little screen even said, "no chz". Receipt said, "no chz". I reach into the bag as we pull out onto the highway home (another 200+miles to go) and my first disappointment: cold fries. Sigh. Ate 'em anyway. Slurped some Diet Coke and went for my Quarter Pounder with NO cheese. Wifey likes cheese. Hers is fine. Spot on. Mine is in the bottom of the bag. The little sticky note on the box confirmed this was the no cheese burger....open it up and not only does it have cheese, but it's got EXTRA cheese! Really? Extra cheese?!?!? C'mon people! We are 15 mins out of town by now and we are not turning around just to bitch about a screwed up burger. Lesson learned, buyer beware and heed the wisdom of Leo Getz in Lethal Weapon 2: They Screw You In The Drive Thru!!! read more

The service and food prep was VERY SLOW. This is why I give this place only 2 stars. However, The outdoor play area was great. A good place to stop for the kids to stretch a bit and run around. Not so great if you are in a hurry. read more

This is a typical McD's. The food was okay I suppose, nothing great but nothing bad either. I arrived just before lunch and the lobby was a mess but it looks like some effort was being made to address that. The guy at the counter taking the order I think was trying to be playful but he was coming across as bordering on rude. I didn't have the heart to tell the kid his sense of humor needed adjusting. read more

You know what's really good? A perfectly sized hot fudge sundae for about a buck after a long hot drive from Reno. Don't be a hater.

My complaints with this McDonald's are that the food has way too many calories for me (a burger has almost half of the calories I'm allowed in a day) and also their emphasis on ordering via computer is rather heavy-handed. They do have wi-fi and clean facilities. read more

We ordered from the kiosk as we were traveling through on our way to Vegas. It told us to grab a table number, and they will bring us the food. We waited a half hour no food. So I went up to the counter, the lady doing orders ignored me and ignored me and ignored me until I raised my voice at her that I need help. She went to look for my order and couldn't find it. I showed her my paid receipt. She said oh we don't bring out your order. I called your order and you didn't come. We were sitting on the patio as were many other people with numbers. She said I will make your order. She came back in two minutes--she didn't make that order again. The food was cold and the burger was scraped off of mustard, pickles and mustard. It was suppose to be only ketchup. I asked for coke, and I got Diet Coke. By this point, I had no time to get it re-done--we had lost so much time and had to hit the road. I am sure it would have taken 10 minutes to get help again--line ups. A worker walked by to see how our meal was--I said it was okay. She giggled and said, oh sorry... read more

There s zero attempt by this restaurant to comply with their company's or State health regulations. Employees wore masks under their noses, and despite numerous signs saying take-out only, there were several patrons eating in the dining room, with no masks in sight. read more

15 min wait in drive through for two ice cream cones. So much for fast. As if that's not bad enough, people can't get the concept on the 2 lanes and don't allow you in the line if your in the close lane. Two cars refused to let me in. It's now been 20 min and I still have 2 cars in front of me read more

If they could have the drive through open on time that would be awesome for the people trying to get to work in the morning trying to grab some coffee or breakfast, between the cooks being late or the manager being late. It's crazy. Might as well just open the drive through at 5:30-6:00. Early morning is the best because they get the orders right. Management is atrocious. read more

I'd seen the television commercial promoting their coffee so I thought I'd give it a try. How bad could it be for a buck? Surprisingly, it was very good. To go with it I ordered their lemon bundt thing, one apple and one pumpkin pie. They all went well with the coffee. Perhaps I'll be brave enough to try something higher up on their menu. When I do, I'll let you all know how it fared. read more

This place has a horrible work ethic. When you have a job... do your job right. Our iced coffee was hot. We got chocolate milk instead of a chocolate shake. And their attitude! Not going back. Have some pride in your job. read more

I occasionally stop for lunch or a breakfast. This week I was surprised the coffee was so good. I continue to find it competently run, food fresh and hot and the help seems to be friendly. It's good to know we have a well run McDonald in our town. read more

The door is locked and they keep saying will unlock it... waited 5 min for order of fries and drink. Also seems like cooler not working. Long drive up line too read more

I really don't know what is going on lately. But the service has been bad and seems like something is always wrong, either they are out of soda or it's broken or the order is wrong. read more