I went Friday around 7 pm. Alejandra was the one that served me and she was really helpful and nice. I would definitely come back again if she's working read more

Wait times for food are ridiculous. I've waited for over 15 minutes in their drive thru for them to get my food. They are consistently terrible at doing the one thing they're supposed to do, serve food. I hope them padding their numbers blows up and they get reprimanded. And the managers/shift leads consistently have a terrible attitude. Their franchise owner should be fined or McDonalds corporate should do something to fix this BS AND THEY STILL GOT IT WRONG AFTER 20 MINUTES! read more

Came I. The morning for breakfast. Pretty slow inside but the drive thru was busy. I did a mobile order for indoor dining and someone came out with my order pretty quickly. It's clean, quick food and the lady was nice. Honestly don't know why this location has such bad reviews. Out of all the McDonald's in West Covina this is probably one of the nicer/cleaner one. read more

McDonald's - Inside - Fast Food Near Me - West Covina, California

After my daughters and I had lunch at Haven City Market in West Covina (HCM WC), my youngest daughter needed some water. For some reason, there are no water stations at HCM WC. I may have to make a suggestion for them next time I am there. Anyway, this McDonald's was nearby so we came here for some water. Of course, I had to buy something and not just ask for water. I went through the drive-thru. I ended up getting either chicken nuggets or apple pies plus the waters. The first 2 items are my daughters favorites besides the McFlurry ice cream which we didn't get this time around. Staff at the window was friendly. Payment was easy. We got our order fairly quickly. This place is close to the 10 Fwy so easy to get to and leave from. Definitely will return should we need a quick hit of chicken nuggets, apple pies, McFlurry, and water. Thank you McDonald's for your locations all over! Photos forthcoming! read more

This Mc Donald's sucks the call your name and still wait 10 mins I received a cold sandwich, employee rather talk in the kitchen then Acually help customers out they was people eating to take there order at the register and even uber driver trying to pick up order to delivery, even the uber driver said I could have deliver the food by now it's just sitting there. What crazy is this Mc Donald's gets worst with only ever new employee they hire. Also there is only one person in the spot I trust to make my cold coffee I don't order ice coffee unless they are there, the tables are dirty. All in all there a better Mc Donald's is West Covina I recommend everyone to try another location in the cove read more

Bad service, wrong food, very low quality. Worst mcdonalds location ever. Ordered a cheeseburger but missing the cheese why do this? read more

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Lunch service! Had 4 -5 cars in front of me & now there is more than 8 from what I can see!! Been in line for over 20 min.!! Haven't ordered & I Can't get out of here! Being held hostage is what it feels like! Nobody has come on to speaker for order!! Wasted 25 min. & left w/ NOTHING!! Plus I'm LATE for my appt. Ughhh!!!! :( Makes sense this place has 1 star!! What a shame!! read more

McDonald's - Waiting lunch time.... Very LONG!! Haven't moved!! - Fast Food Near Me - West Covina, California

The sweet tea lacked sweetness, as it seemed they forgot to add sugar or sweet syrup, making it taste like plain tea. The chicken nuggets were overfried and quite dark. Drive-thru service is available. read more

Someone help this place i ordered a quarter pounder and this is the way received it.then i ordered a hamburger with extra pickle and lettuce didn't get any lettuce also I asked for 4 Splendas for my unsweetened ice tea asked 2 times he said it's inside once i got home no Splenda what is up Dam I guess the only way to get it right is dine inn read more

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This review is for Brittany only (hopefully we spelled her name correctly). She was incredibly sweet and friendly. Working night shifts can sometimes be challenging, but she immediately greeted us with the warmest smile when we walked up to the front counter. It made us feel genuinely welcomed which has never happened before. Service was excellent and we received our meals pretty quick. We've been to many other McDonald's, and unfortunately, the experience is usually negative or indifferent - often met with attitude and inadequate customer service. But thanks to Brittany, this McDonald's is now our go-to spot! Thanks for making our night :) read more

I came this morning I was in rush which is fine I can wait but i got my order and ordered and small smoothie they were hesitant to say if they had that or not they asked to wait , waited about 10 minutes before I called i called and it seemed like they were never gonna bring my smoothie because they didn't have the one i had asked for VERY unprofessional I would have liked if they told me right then and there . read more

Terrible service they forgot my ranch had to wait for it my food got cold. Workers just act like they don't hear you. I've been to a couple McDonalds but smh this one is bad read more

I went here twice, first time on 12/14/24 & again 12/28/24. The 1st time I thought maybe they are remodeling & that was why they didn't have menus up on the wall like all other McDonalds, soda machine had no cover both times. On my 2nd visit it looked the same, luckily I knew what I wanted. I used the restroom after having to wait for it to be cleaned. When I went in I thought great it's clean. It was a 1/2 ass clean w/hair in the sink, toilet was wet as if they used a mop to wipe it & it smelled just gross & not clean. They no longer have a baby changing area in the restroom so if you have to change your little ones #2, I guess you just have to smell up the dinning room! The quarter pounder I had ordered was dripping with grease, the box was dripping. Never again will I go to this Mc Donald's. read more

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Ordered 2 waters through app didn't give me the waters had to find receipt and was inconvenienced and giving nothing for it not even an apology. It's the female manager not the male he's fantastic. read more

If I could give this specific McDonald's negative 5 stars I would. They always get the orders wrong and if you say something you're the one who is the problem. The managers are basically useless and make no attempt of trying to right the wrong. The only reason my family has continued coming to this McDonald's is out of convenience. One thing I'd say the employees here excel at is giving attitude. Listen, if you don't like working a customer service job or working at McDonald's, don't--but don't make your life choices your customer's problem. read more

Night manager extremely rude but what do you expect? They messed up our order and gave us attitude to fix it. Shouldn't be that difficult to get an order correct and fix it when there is an issue. read more

My order was all cold and the drink was incorrect. The fries were not cooked long enough it was dinner time but that is no excuse.

I've been craving McDonald's all week so today this morning about 1 hour ago I went to get some breakfast and the first thing I start eating is my hash brown. As I start finishing it up I pull it out the paper sleeve and YUCKKKKKKK. read more

McDonald's - Dirty has brown with trash - Fast Food Near Me - West Covina, California

This is about the third time I drove through drive-thru and every single time I've asked for two sausage McMuffins with egg no cheese and can you please add onions here's the best part all three times and they told me we have no onion all three times I've had to tell them you're grilling onions for your other breakfast sandwiches they go oh yeah so the first time I drove away because they were only read more

If you can't do your job right at a McDonald's I think there is something wrong with you mentally, i usually get the vanilla ice coffee, somehow it took 15 minutes, the older employee was struggling and rushing I saw her put 6 pumps of syrup which I never asked for and when I tried the ice coffee it was completely sugary didn't taste like coffee at all, don't come to this location read more

Made me shit but at least the fries and nuggets were good. Eighty five characters is crazy.

They only carry regular coffee. No lattes. No frapps. Nothing. I just get a feeling like they don't want to make the lattes and clean the machine so they just keep telling us it's broken. It's been 2 months now with no latte machine. read more

Manager had the worse attitude going back and forth with me regarding a nasty ass Hashbrown that wasn't fresh! Worse customer service ever on 9-13-25 at 8am in the morning! read more

You would think that now that fast food workers are getting paid an obscene amount of money per hour ($20) that they'd serve you HOT food AND get your order CORRET. McDonald's fries is DISGUSTING cold! I ordered a double filet-o-fish and instead got a single (making it two single filet-o-fish. Then I also ordered a hamburger happy meal but instead got an extra chicken nugget meal. This place sucks. read more

McDonald's - Not given the double filet o fish and instead of being given the hamburger happy meal was given an extra nugget meal. - Fast Food Near Me - West Covina, California

I ordered a Bacon breakfast bagel this morning 03/21/2024 at 0805. Got home and found out it was sausage... also noticed it was mostly burnt! I was so hungry I ate what I could but some of the bun was waaaay too burnt to eat. read more

McDonald's - Burnt breakfast bagel. - Fast Food Near Me - West Covina, California

This place is terrible. Air conditioning was not working so I ate in the car. Bathrooms filthy. Food sucked. Very disappointing

Now today was great!!! The fries are fresh and they were not burnt like last time. My cheeseburger had the extra pickles!!! everything seem fresh The guy at the window with the glasses in the tattoos white gentleman ( must be new) was nice young lady with the clips in her hair with eyeliner who is nice and accommodating!! Thanks for hiring great service!!! WHAT A DIFFERENCE!!! read more

OMG I've never had anyone treated me the way "she" did! I was charged for my mobile meal for curbside pickup... After 15 minutes of waiting I decided to go in and it took about 10 minutes for someone to acknowledge me. Everyone ignored me and finally I had to ask for the manager and she was actually right next to me the whole time and it was this person in the picture. She then instead of helping me tells me, "I'm not talking to you, we did not charge you," and goes on to ignore me all in the while they did charge me and never gave me my food. At this point I'm running late for work and had to leave without a proper explanation, apology, or any type of acknowledgement regarding my order! I've never been mistreated like this ever my life before and OF ALL PEOPLE who I did I get mistreated by...? Talk about Juneteenth yayyyy that was the day that this happened to me!!! Seriously I feel robbed! They took my money and never gave me my food and practically told me to F off after taking my money. They had no sympathy that I've already waited 15 minutes in my car! Instead of helping me, they took my money, and ignored me like I was a cockroach . Of course who's going to look up a Yelp review before hitting up a McDonald's right? read more

McDonald's - The "manager" who treated me like I was a cockroach - Fast Food Near Me - West Covina, California

I come to McDonald's not because McDonald's is the best fast food out there, but because they have a standard of quality when you order from them. This however wasn't the case at this McDonald's. The spicy deluxe that I ordered was very rubbery and the tomatoes were incredibly soggy. The person helping me out was nice enough, but unfortunately her niceness wasn't able to overcome the quality of food. I personally will not be coming back ever to this McDonald's. read more

they forgot my sauces and they charged me for them i was excited to enjoy them with my Minecraft meal

Do not go to this McDonald's management is horrible. There is a manager named Mark if that is your correct name, she held my card. Did not want to give it back to me because she overcharged me and was trying to do a refund. Very professional argued would not give my card back And told me good luck trying to get a hold of Customer Service . This is a type of people you wanna deal with no thanks read more

Sooooooo this happened today! Im a little upset as i write this review!.. please excuse any typing errors! I decided to come to this McDonalds because ima get boba down the street after. I got my food and I noticed i didn't get my ranch. I walked back to the window since i decided to eat my food in the parking lot. A guy comes up to the window and acts like he cant open the drive thru window. I stand there cus he said something to another guy. Im more than sure they were playing stupid cus it took him a whole min to get to the window when i just seen him go to the back. He comes up to the window and opens it like half an inch wide acting like ima rob the place! BRO Im just trying to get my damn w ratings! Pathetic! I highly doubt ima come back to this place! read more

McDonald's - Fast Food Near Me - West Covina, California

I ordered 2 10-piece chicken nuggets. When I got the order, I checked to make sure they gave me the sauce. There were only 3. I asked for 1 more and they wanted to charge me .25¢. I asked how many sauce come for 1 order of the 10-pc and they said 2 so why only give me 3 for 2 orders of the 10-pc. They said that's how it is. IT DOESN'T MAKE SENSE. I canceled the whole order. I had to ask for my refund receipt otherwise she didn't give it to me. And the top was torn off. I wonder why. I went to a different McDonalds and had no problems with giving me 4 sauces. read more

Super slow service. Takes minutes before someone helps you at the drive thru. Even when there's no other cars. And then you wait in line for another 5 minutes or so. Definitely not a fast food drive thru experience and to top it off. Staff is not friendly. read more

Horrible and abhorrent service here. No one's on the register. Had to wait an entire 15?minutes to get Ketchup. Might as well just go inside the place and get the ketchup myself. read more

Here is a picture of my 6 piece nuggets. Do better McDonald Employees! The guy taking my order was fantastic!!! The person who put my nuggets together needs to be trained again. read more

McDonald's - Fast Food Near Me - West Covina, California

I do food delivery and I had a pick up at 6 in the morning the cashier in the refused to give me the food she wanted me to mark that the pick up was complete when I did not yet have food. She was trying to be dishonest. Then she told me to come into the lobby the lobby was supposed to be open by 6 am she did not open the lobby until 6:18 then she refused to give me her name for my report read more

Service is horrible the times I've been inside I've stood for 10min while everyone looked at me but didn't offer to help me or even say "I'll be right with you " they act like they don't see you their and if you go to the drive thru all they do is mess up your order so I wouldn't go to this location anymore it's sucks big time I would give negative review if I can but I can't read more

I had to do it. Sorry but not sorry. Corporations sometimes don't have an idea what's goin on the grounds of their business until they hear from their customers. The drive through At this location window is still busted and I clearly understand why. The service here is terrible and I understand other customers frustrations. I dont understand why I alway come to this location and receive cold fries and food. After the third time I had to have a genuine 1on1 with the employee. Simply PUT YOURSELVES IN THE CUSTOMERS SHOES. And remember you are one everyday almost everywhere. How would u feel to get served cold spaghetti, cold steak at a 5star, cold chili frees fries or cold pizza where the cheese ain't melting. In the past I requested for my food to be fresh and the employee gave me sass and negative energy. This review doesn't full depict my frustration at this location. I've told my friends about my experiences and explain the perspective as a manger who cared so much about driving positive business metrics (which customer service driven fyi in all/ most cases) and the disconnect with the companies goal to excel and drive dollars. Employees actions are tremendously impactful. Be nice don't take request personal and think about the power you have. read more

This is a late review but in Dec 2023, I stopped by this location to pick up a meal for a friend. My issue and I have attached pics, was that the french fries cone that i purchased appeared to be half full. I approached an employee at the counter and showed him this, he said that's how they all come and if I wanted more that I could purchase another. I asked for the manager, the employee went to the back of the restaurant and never came back. I had to leave! The place was fairly busy and I noticed that the employees were kind of ignoring request from customers that had already purchased their food. The staff could care less about customer service but more so about just being there because they have to collect a pay check. And to think that these people will be making $20 an hr in a couple of months. And of course, the consumer will have to pay more for their meals...if that's the case then the french fries cones should be full. I can see why there are so many negative reviews for this location. Sorry but this was my experience! read more

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