The restaurant inside is really cold lol I'm not sure if the heat actually works. Food came to me warm. Service was fine. Seems clean. read more

This McDonalds has Strong prompt service and it's also very clean. The Food is always hot and fresh. Gone here for many years and it's only gotten better and better. read more

Went to the zoo nearby and came out to grab some lunch, service was quite slow and they were pretty busy. Expect a wait for your food. Order at the kiosks and they'll bring it to your table. read more

McDonald's - Fast Food Near Me - West Orange, New Jersey

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Service was ok, and food was great. However, the restaurant was really dirty. The trash can was full, and the floor was filthy and sticky. The ladies' bathroom was a mess. It was dirty, and again the trash can for paper towel overflowed. Maybe it was Sunday night at 6pm? Maybe the restaurant had been so busy because of many patrons from Turtle Back Zoo? No matter what the cleanliness of the restaurant needs a huge improvement. read more

It's pretty clean people are nice there used to be a very nice man he would give me toys

Typically buy cheeseburger or quarter pounder with cheese, usually at least satisfactory, frequently quite pleased when just made fresh.

I have been coming here for over 25 years. I came today, November 18, 2023 to eat breakfast. The lady at the counter was okay with her customer service skills. The other lady brought my food and it was not hot at all. I ordered decaffeinated coffee and it was like warm like, it's been sitting from last night and they rewarmed it up. I did not enjoy my food at all and I will not be coming back. read more

McDonald's - the receipt for the restaurant - Fast Food Near Me - West Orange, New Jersey

Opened back up!:) Much better flow through the parking lot now (though still cramped), and the front has more seating, and of course, sparkling clean since it's still new (opened up earlier this last Friday 10/19). Digital ordering panels, but missing the unsweet tea up front... only had the sweet tea (which was way too sweet for me), and some work around staff training, still. Though much better staffed than before. Dual ordering boards at the drive thru, but still only two windows in a line, so not sure that helps. read more

High traffic McDonald's location that's consistently quick and efficient. Top tier McDonald's in NJ. Surprised by some of the negative reviews here. read more

Located across from the Turtle Back Zoo We spotted this McDonalds while heading to the zoo and remembered it when we left. Not the easiest place to get to if you don't know the road setup, but we made it. Not the easiest place to leave and get heading back to the Garden State Parkway, but we made it. As for our visit, that went well. Our order taker was patient while we figured out what to order. Once we did order and got our food, everything was correct. Correct and good, my Quarter Pounder with Cheese tasted fine, just as I expected. The restaurant appeared to be clean and we settled in to enjoy our food. I wasn't overly impressed with the restaurant itself. As mentioned in other reviews, the parking and drive-thru setup is not the best. I think the lot is too narrow and they probably did the best they could with an older McDonalds without doing a teardown. read more

McDonald's - Quarter Pounder with Cheese - Fast Food Near Me - West Orange, New Jersey

This is one of the worst McDonalds I have ever been to. Unfortunately it's close to my house so I've been there more than once. I can honestly say they NEVER get the order correct. The workers are distracted (on phones) and careless. The food is typical McDonalds but if you have any type of special request you're guaranteed to not get what you ordered. Don't want onions - you'll get them. Don't want ketchup you'll get ketchup and no mustard. They always mess it up and it's not like the requests are out of this world for a burger place. read more

First of all , there was no cheese on my burger , then we returned it and asked for what we actually ordered . They returned it as pic showed ! Speechless ! read more

McDonald's - Quarter Pounder with Cheese - Fast Food Near Me - West Orange, New Jersey

Best food I have ever had, would recommend. The food here was some of the lest I have had from this chain.

Undercooked spicy chicken sandwich that I waited 10 min for, if you are wondering I ordered a double quarter and a mcchicken 4 years later this still the worst McDonald's read more

McDonald's - Undercooked spicy chicken sandwich, I ordered a double quarter and a mcchicken 4 years this McDonald's still sucks - Fast Food Near Me - West Orange, New Jersey

Sweetest staff ever! Some have been there 25+ years when my sons were little kids! But why oh why is my order wrong 5/10 times , at least! And when you try to call... the vmailbox is full! Not nice!!! Just got mixed up order again today. And a manager will never contact you when you request a call , even when you return a mixed up order . Not nice. read more

I ordered the deluxe chicken sandwich meal. The fries were undercooked and soggy, the bun of my sandwich was burnt to a crisp, I asked for bacon, they applied three bacon charges to my burger and gave me three half pieces of bacon, Litterally all three pieces fit on my sandwich without touching eachother, and the tomato was four end pieces of a tomatoe instead of a single slice of normal sized tomato. This place has rude workers, extremely poor work ethic, and they rush the food because they can't be bothered to spend their precious time making simple food, and push it out half assed. Disclaimer: I have been to this location 5 times. Four out of five times my fries were soggy and needed to be heated up in my air fryer, and the other time I got breakfast, and it was the soggiest, most poorly made McGriddle I've ever eaten. And the cheese was only halfway on. Repeat offense review, avoid this location at all costs, there is another on nearby that deserves your buisiness. P.s. the listed hours online are not wrong, the screens and terminal turn on at 6, when the website says they open, but they are lazy and wait an hour till 7. read more

Sometimes you want heart stopping artery clogging McDonalds. The owners closed this location and completely remodeled the joint. It looks amazing! Super friendly staff. Drive thru was quick. read more

McDonald's - Fast Food Near Me - West Orange, New Jersey

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This used to be my favorite place to stop and get a quick iced coffee, but it seems like every time I come here now there is a line. It seems to be something in house that goes wrong because there is a delay with the line at a stand still for no reason. If I'm in a hurry, I don't bother coming to this location anymore. The only positive is that most of the time the employees are fairly polite. read more

McDonald's - Happy meal! - Fast Food Near Me - West Orange, New Jersey

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So they tore this location down and built a brand new building! To me the new layout is weird and the seating very uncomfortable! The parking lot is still awful! It's really just too narrow for all that's going on! Getting the car in and out can be harrowing! The food is the standard McDonald's fare, no better and no worse than any other McDonald's you might go into! I guess that's one of the things they strive for, consistency! read more

The person taking my order through the driveway was incredibly rude and gave attitude, she refused to fix my wrong order, and she refused to give any extra sauce. my fries were incredibly dry from the lack of sauce. read more

It's McDonalds where you go to have something that always tastes the same. Cold breakfast burrito ruined my grease breakfast. I know it's crowded but everything else was hot. Store was clean but the cold burrito may keep me away for a while. read more

McDonald's - Hash browns. - Fast Food Near Me - West Orange, New Jersey

After leaving my mother-in-law at the nursing home I went to McDonald's for two Fish sandwich Meals,two cokes and I also ordered pull apart glazed donuts. I asked the cashier that took my order if the fries were fresh he told me yes they were (my order was placed at the drive up). When I return home with my food the french fries were Stale and cold( mind you I'm only four minutes away from McDonald's, I live on Pleasant Valley Way) my sandwiches were cold and the Pull apart glazed donuts were stale. very disappointed and the service was poor. Not to mention I wasted $17.88. The time on the receipt was 8:16 PM I was the only person at the drive up so it wasn't like I had to wait.VERY ANGRY..... read more

It was my local Mcdonalds in west orange. and this is just a casual Mcdonalds here in west orange. they get my order right average food average customer service. read more

Why are you not selling breakfast after 11? I kind of understood during the pandemic, was a crappy time. But where is it now? Not cool. Driving all the way to East Hanover sucks when you guys are right around the corner. read more

I've been to this branch enough times to comment on a few things. This location is ridiculously busy around lunch, almost as if all of West Orange goes here to eat (obviously an exaggeration, but you get the point). Being located near the Turtle Zoo doesn't help either. To keep it short, this branch is inconsistent. There are days when the drink stations are out of ice *and* drinks, and there are days when the dining area is a complete mess. Most of the staff are alright, but I do get annoyed when some of the cashiers become easily distracted and literally ignore you even while you're saying your order. I rarely order from McDonald's nowadays, but for the most part, I have never had an issue with the food. Just remember to check your order to make sure everything is all there. read more

It reopened earlier a couple of months ago and it looks great! The food was fine as always but the customer service is TERRIBLE.

I frequent the drive-thru. Quite often, even after only ordering my first item, the order taker is teling me my total and telling me to drive forward. It gets old when you order 4-5 items and after each item they say the same thing. CAN I JUST FINISH MY ORDER!!! At least a B.K. they ask, "will that complete your order". The service is consistently less than desired. They almost always forget to put the BBQ sauce in the bag. Definitely check your order no matter how rushed they seem. They are generally polite when there are any issues you bring up. read more

This location has some of the friendliest drive through people I've ever experienced (though that isn't saying a lot). They often forget to include sauce though... read more

The only good thing about this place is that it has drive thru. I usually go through the drive but yesterday we decided to eat inside the place. After seeing this place, I would never order drive thru again. It's very outdated, unclean - floors sticky, chairs and tables greasy. The play area is closed and unclean, why do you have one if not in use? Customer service is horrible, they're so unfriendly! I ordered 10pcs McNuggets and my son had them too with his happy meal. My fries were cold and there was a hair in my McNuggets box. We are from it, my two sons and I currently have a stomach bug thanks to their very unsanitary food management. I'm surprised to see a filthy McDonald's like this, especially in this growing area with turtle back zoo. Never again!! read more

Paid for food, person had mask went to next line to pick up food no mask on person who handed food bag. Asked for refund said has to go inside. Not with my son they had no mask. Called manager on phone too bad. Very unsafe stay away read more

They are dirty. Service is slow. i've found long hairs from workers in my food. my drink taste like nail polish remover, & after I paid they made me wait 20 minutes with no line with all my items still incorrect. read more

They get the order wrong and then give you an attitude when you tell them. Employees seem miserable working there and don't care about their job. read more

Went through the drive thru, got back to work to realize they gave me a filthy cup of Sprite LITERALLY dirt inside the cup. Came back within 20 minutes and these people had the nerve to give me yet ANOTHER DIRTY CUP. I'm disgusted with this location read more

I always go through the drive through if I treat myself to breakfast. Employees are very friendly and fast. Plus the oatmeal is amazing! Better than Starbucks' Oatmeal. I said it. read more

I have come here many times and it has been hit and miss with getting my specialty order correct. For instance, I cannot eat mayonnaise and have asked them to "hold the mayo" with mixed success. read more

Check your order and count your change. Food is decent for what it is, but the help is even less qualified than usual.

Big store with lots of seating, and it's pretty clean. Located right across from the Zoo!

Bad service. Cashier couldn't be more careless. Have the earphone on all the time and keeps asking customer to repeat the order. Not even hand the receipt to the customer. Lack of training. A lot to be improved. read more

The food was good (typical fast food) but the service was terrible. The waitress (hispanic) who wears a fuschia lipstick with chapped lips was simply rude. She put the food on our table without saying anything and when asked about the cups she was giving me attitude for no reason. Just terrible. I hope you guys would change crews with better customer service. read more

I don't eat McDonald's but I come through the drive-thru quite often with my daughter. This location has some of friendliest employees I have ever come across in a drive-thru! Also, their fries are always hot and crispy. read more